Daily cleaning, installation of cabin HEPA filters on flights from London Gatwick Airport to Washington
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 45m
Most visitors from London Gatwick Airport will not be allowed to enter Washington. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find all the exceptions in the last proclamations.
Read more about travel restrictions for Washington
Visitors from London Gatwick Airport are not required to quarantine after entering Washington.
Visitors from London Gatwick Airport must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Washington.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from London Gatwick Airport to Washington.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight from London Gatwick Airport to Washington is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly from London Gatwick Airport to Washington with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying from London Gatwick Airport to Washington up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "No inflight meal, no inflight entertainment for 10 hrs onboard."
Pros: "Friendly crew"
Cons: "Lack of food for long haul flight. Had to pay to eat. 43 dollars and only able to pay with debit/credit card rather than cash"
Pros: "Price was excellent"
Cons: "Long delay in Calgary for omward flight. Mass confusion at boarding gates."
Pros: "On time"
Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."
Pros: "I didn't!"
Cons: "Late, late, late! I was a prisoner in my seat."
Pros: "Sensible ticket price"
Cons: "Leaving Gatwick 30 minutes late had us miss our planned Halifax to Toronto. The next flight was 4.5 hours later. After a trans Atlantic, that is horrid."
Pros: "Most of the crew were nice. Captain very informative."
Cons: "It was freezing! The headphones they rented me didn’t work, or maybe it was the tablet—could barely hear the movie."
Pros: "Boarding etc was organized and efficient."
Cons: "Did not find the crew helpful or friendly."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Pros: "Enough space for long legs."
Cons: "Need more variety in snacks on the longer trips."
Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"
Pros: "The crew. Very friendly and helpful"
Cons: "The food. Pizza was bad."
Pros: "I would give the crew 10 stars if I could! This was by far one of the best flights I’ve ever been on. I’m not a fan of having to pay/rent an iPad for entertainment, and it was a bit cold for my taste(I also had to pay for a tiny blanket). However, other than those two very minor things, it was a wonderful flight. I have never flown with a better crew, you could really tell they all actually enjoy their jobs. I loved that the pilot had a great sense of humor, he told a few funny jokes after we landed(while we were taxiing) it definitely helped make the time pass faster & I honestly think it put everyone in a good mood :) I have never been more satisfied with a flight. I will most definitely recommend WestJet to everyone I know, and will be my first choice for flying myself."
Cons: "I didn’t like that I had to pay/rent an iPad for entertainment. I was disappointed that I had to pay for a blanket & that the blanket was so small. In flight WiFi was kind for expensive and didn’t work very well, it kept disconnecting and the only thing that really worked was iMessage. Having said that, overall it was a great flight! :)"
Pros: "The flight attendants were wonderful. The macaroni and cheese was tasty."
Cons: "The plane is so old that you can only use the entertainment system on your phone, which gets tiring to hold up in front of you. Even though I was on a 10 hour flight, meals were not provided."
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Cons: "Unable to hear updates from the crew. Sounded garbled"
Pros: "Crew was very pleasant"
Cons: "As it was a budget flight, all food had to be purchased and the cost was high for the quality received"
Pros: "Crew, as usual, were the best thing about this trip"
Cons: "Chairs are not that comfortable"
Pros: "Seats. Great crew members"
Cons: "Having to pay for everything"
Pros: "The basics were all up to standard, the flight was very full and because it's such a long flight it is expected to have a few discomforts from time to time..."
Cons: "TURN DOWN THE VOLUME on the announcements, it was so loud I could feel the book I was holding in my hands literally vibrating. I had to plug my ears to tolerate the blasts over the PA. I requested the volume be turned down repeatedly but it was never changed... from London to Calgary. More frequent offers for food/beverage would be appreciated, there were only two rounds made for the entire flight of almost 9hrs. It's just nice to have a bit more flexibility..."
Pros: "Very fast today"
Cons: "Man these flights are boring"
Cons: "Food charges + hours to wait for a hot drink (tea)"
Pros: "Piot gave clear and timely announcements as flight was delayed do to weather,. In-flight crew were friendly and providing a relaxing environment. The include meal was very good."
Cons: "Plane is showing its age. Bathroom was in terrible condition."
Pros: "The economy class seats were surprisingly comfortable."
Cons: "It's a personal taste thing, but I don't like flights where it is necessary to separately purchase all the normal things that other airlines provide on international flights (blankets, wine, food, etc). I'm sure others appreciate that level of economy, however."
Pros: "Re-booked on Westjet after my WOW airlines was cancelled. Didn't know what to expect - pleasantly surprised, Great service from top to bottom leaving Gatwick Airport. Will make them my top preference in searching future flights out that way."
Cons: "Nothing - the entire experience (check-in, flight, deplaning) exceeded my expectations."
Pros: "Plane was clean"
Cons: "Waitjet did not perform preventative maintenance and had to change a tire at Gatwick delaying flight by 2 hours with terrible/late/inaccurate information about when flight would resume = FAIL Result was overnite in Toronto. Lets see how the 6:45 (3446) goes ?"
Cons: "It wasnt possible to connect to entertainment system or wifi even though I had paid for wifi"
Pros: "Cancelled the flight and was utter chaos with no direction what so ever."
Cons: "Staff would not communicate with the passenger's."
Pros: "The price"
Cons: "Delays, poorly managed. Ridiculous solutions. A flight that last about 7:30 hours. Turned 36 hours. Bad experience."
Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."
Cons: "ONE WAY TICKET Vancouver TO Tel Aviv was about $560 c.d -all- included. Went well 3 flights well. Ticket back from Tell Aviv took 4 flights , around $900cd . had to pick-up the suitcase each airport.., and pay for the suit case separately.."
Pros: "Friendly staff."
Cons: "Delays. Canadian debit card not accepted on flights even though an American debit card was."
Pros: "I will never travel with west jet again"
Cons: "Everything Staff was so rude"
Pros: "Exact on time."
Cons: "Refreshment should have more choices"
Pros: "Glad I could rent a tablet"
Cons: "Flight was delayed"
Cons: "That the fare advertised didn’t include a seat or a suitcase. Very unfair comparison."
Cons: "I don’t understand how Westjet can get away with 1. Not providing food on a flight of this length, 2. Charging for the entertainment system which has basically no content"
Pros: "Decent selection of movies."
Cons: "No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included."
Pros: "Friendly crew"
Cons: "Terrible food options. Sandwiches and croissants vastly overpriced: $8 for a croissant ($1) with a slice of cheese (25cents) and ham (50 cents) is ridiculous. Flight delayed on the ground for 1 1/2 hours."
Pros: "More leg space than I was used to and pretty spacious bathrooms (I'm 6'5")"
Cons: "The purchased Wi-Fi went down immediately and didn't come back up until 8 hours into the 10 hour flight."
Cons: "Poor management and customer service."
Pros: "Food was great and fresh. Staff was friendly and gave us extra snacks for the kiddos."
Cons: "Took a very long time to serve any food or drinks after being told we could order at anytime, tricky with two little kiddos."
Pros: "Great crew"
Cons: "Entertainment system was playing up"
Pros: "The crew and their attitude"
Cons: "The planes are worn out with the result that they often have mechanical problems. When the new promised planes arrive this will be a great service. The saving grace of the current service really is the personnel, unlike US carriers if they can help they will."
Cons: "The toilets were very dirty"
Pros: "The crew were nice"
Cons: "The gate in LGW was one of the farthest in the aiport. The flight ia 8.5 hours and the ticket is not cheap. But you have to pay for everything. Even onvboard entertainment. The only free thing is the soft drinks and that is even rationed. I flew with worst airline and for long flight they at least give a free meal."
Cons: "You are selling tickets for flights that are not available. You are taking money from people and cheating them. You should check to make sure the flights are still going"
Cons: "Headphone jack still requires an adapter. Free headphones are very uncomfortable and don’t sound great. Just give out free adapters or change the jacks please. Announcements were super loud in the headphones."
Pros: "Very professional, engaged and polite"
Cons: "The person next to me was x and overflowing onto my area and leaning on me through the flight"
Cons: "Excellent airline. Always my first choice!"
Cons: "The flight attendants were not helpful or attentive. A nine plus hour flight and they offered drinks once, picked up garbage once and when we tried to give them garbage before landing, told us to put it in the seat pocket or toss on the floor! It looked like the plane had been trashed when we exited"
Cons: "Flight delayed, lost our luggage, broke our stroller"
Cons: "The last 4 flights with Aerlingus have all been at least 2 hours delayed to London. People give out about Ryan Air but I have been flying with them to France 2 a year for the last 4 years and I only had one delayed flight because of air traffic controllers"
Pros: "The price."
Cons: "You have to pay for confirmed seats, and the seats are uncomfortable. No free beer or wine on international flight and the ticketing in Dublin was SUPER slow!"
Cons: "The information at boarding time was hard to understand, even coffee was a charge, they didn’t have our stroller at the gate when we got off then when we got to baggage claim it was still hard to find."
Cons: "Nothing, everything was exceptional"
Pros: "Ordinary flight, no food (though International it operates like Domestic Travel)."
Cons: "Boarding is extremely weird for Air Lingus. Causes problems when there is no proper order."
Pros: "Flight was fast."
Cons: "The boarding process could have been better organized. For example by seat number like other airlines do. Having everyone board at once was a bit disoriented."
Pros: "Nothing was pleasant for this flight"
Cons: "Keep the schedule up to date on the web When there’s delay, keep customers posted Don’t miss customers luggage"
Pros: "Flight attendants were great!"
Cons: "Roomier seats, include a beverage (soda, juice, and at least water), child free section"
Pros: "Great crew and food! Loved the comfort."
Cons: "The selection of movies could be better. There wasn't a lot to choose from."
Pros: "Great service"
Cons: "Que in immigration"
Pros: "Friendly and helpful crew. We were served drinks and food. I liked that the flight attendants requested everyone put their seats in the upright position anytime food was served so that the person sitting behind you had space to eat."
Cons: "Seats were uncomfortable (in all fairness, most airplane seats are uncomfortable!)."
Pros: "It was a short flight but the flight attendants made the most of my trip. They were very accommodating"
Pros: "Liked the logistics from the European side for connecting flights, the airplane, crew, and entertainment."
Cons: "Haven’t flown it yet"
Cons: "Very bumpy takeoff and landing"
Pros: "Non stop service to Seattle; going through US Customs in Dublin."
Pros: "Quick flight, great landing"
Cons: "Can believe they charge you for water."
Pros: "Crew were efficient and courteous. Food was tasty."
Cons: "Seat in front of me was broken and leaned back too far. Audio plug wouldn’t accept two prong headset. Video screen was nonfunctional on flight to Dublin."
Cons: "For some reason I am not sure of the flight was late taking off. I think the plane may have been delayed before arriving in Dublin."
Pros: "I barely remember the flight as I was traumatized by the flight previously mentioned."
Cons: "Lost luggage!!!!!!!!! See above. The seating was a little better than British Air."
Pros: "The flight was on schedule and the crew was friendly."
Cons: "The cabin and restrooms were a bit dirty. The seats weren’t the most comfortable and the attendants didn’t make as many rounds as expected for a 10 hour day flight."
Cons: "The booking left no time to make it to the next flight. Had to purchase a separate flight last minute."
Pros: "* New planes * Easy check in"
Cons: "* Last minute seat assignment * Crew is helpful but not friendly"
Cons: "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"
Cons: "Dirty aircraft. Almost 1 hour delay."
Pros: "Boarding was quick."
Cons: "They lost my luggage on my connecting flight from Dublin to London. And I didn’t receive it until I returned home a week later. No clothing for a week. I wasn’t offered any reimbursement. The flight attendants were rude. And the seats were uncomfortable."
Pros: "Price Staff Efficient Comfortable Boarding and exit procedure excellent"
Cons: "Lost our luggage on our way home. Worst is that it has our toothbrushes and I can’t find new ones at 10:00 at night..."
Pros: "Crew was very nice and accommodating. After boarding was complete they moved several passengers to other rows which allowed a better distribution of open seats."
Cons: "Per usual, airline food is blah!"
Pros: "You can choose your seats without being charged and it was a very clean and comfortable flight"
Pros: "We waited about a half hour for the fuel crew to come and fill up the plane, but the staff and the captain were very nice and informed us of all updates and progress being made. I didn't even mind the extra wait! We still were able to make our next transfer and got to the airport in great time!"
Cons: "The boarding situation at Gatwick was a complete mess, they made us change the gate THREE times!"
Cons: "Everything. They canceled the flight and made us wait at the check in counter for over 4 and half hours. After that they closed the counter without helping us rebook."
Pros: "Fast flight"
Cons: "We borded Kemal time, but did not take off until an hour later"
Pros: "Not much"
Cons: "Limited choice of entertainment. ****Lost my luggage both destination bound and home bound**** Being kept in the plane for an extended period of time after having landed. Not even a coffee during the connecting flights (Dublin to Cardiff and Gatwick to Dublin). Poor connecting facilities and having to repeat security screening before connecting to the second leg of trip."
Pros: "All staff were friendly and helpful"
Cons: "Seats are too close together!"
Pros: "thr crew"
Cons: "the boarding was not by zone, it took longer"
Pros: "Seats on flights between London and Dublin."
Cons: "Unfriendly staff, poor meal offerings, delays and long check in process"
Cons: "Booked flight through Kayak. In general a good experience except that Aer Lingus did not have any record of my grandson. Despite adequate documentation the AER Lingus staff were less than helpful and unfriendly."
Pros: "Clean, comfortable plane. Friendly staff."
Cons: "Had a toasted sandwich that was very dry and a litttle overdone. Serious ear discomfort on landing"
Pros: "The Aer Lingus flight from London to Dublin was fast and easy"
Cons: "short duration in the air, no in flight entertainment or food and beverages"
Pros: "The crew was awesome and so accommodating"
Cons: "Not the flight/airline fault, but the getting through us preclearance was a nightmare"
Pros: "Check-in was easy and gate agent awesome. Boarding was a breeze. Plane was reasonably comfortable (short haul flight so didn't matter much). Weather conditions great, we arrived in DUB well ahead of schedule"
Cons: "Had lovely pix of nice looking food but charged for it! I had come over on a BA flight that served a really nice snack b'fast. Thought it odd that same route with different carrier made you pay. I was in desperate need of a coffee, could have offered complimentary beverages."
Pros: "Their hospitality was far beyond any other airlines."
Cons: "It was too warm. The air above was not cool"
Pros: "You have to put up with a lot but it’s a cheap way to get to Europe."
Cons: "As has happened to us before our extra leg roo. Seats (that we paid extra money for) disappeared when we checked in and we’re replaced with separate seats in the back of the plane. Boarding is long and very disorganized. It took over an hour to get our bags."
Pros: "We arrived only about an hour late?"
Cons: "We boarded late which seems to be the norm for Iceland air. Usually when an airline is a few minutes late departing they try and explain why and then make up the time, but we received no explanation for the late boarding, or the even later departure, or for why we lost even more time in the air."
Pros: "The attendants are all nice and efficient!"
Cons: "Short flight limited beverage choice, but pleasant underbooked flight."
Pros: "A bit more leg room for a budget airline. Water and toilet were free."
Cons: "Very expensive and limited food options for such a long flight. Impossible to avoid the very third-world Reykjavik airport. The facilities and services were not adequate to serve the volume of passengers passing through on the weekdays we were there. The over- crowded spaces presented both safety and security concerns in my opinion."
Cons: "Huge lines for everything,got delayed by 1 hour....."
Pros: "Inexpensive ticket. Boarded and left right on time. Small, crappy plane (757=200). It was so old, there were still ashtrays in the back of the cabin!"
Cons: "The D gate area for check-in is a zoo, and we saw more than one couple looking for the correct gate. We were charged a bag fee of $77. IF one goes on line 36 hours before you can get if for $55. We were unaware that the bag wasn't included (our bad, of course), but when we pointed out that on Iceland Air check in there was NO place that asked for bags?? They said it was our fault for not "reading the fine print". We can only check in 24 hours in advance, so WHO would think to "manage trip"...36 hours in advance?? Especially in rural Iceland which is where we were 36 hours ahead of time. We would have gladly paid the discounted rate for the bag, but no on was willing to help us with that, so we got soaked for $77 and were told to take our concerns to Iceland air customer service."
Pros: "Just enough room to be comfortable and the seats reclined enough so you could sleep. But I watched three good movies instead."
Cons: "I would have looked led a free cookie."
Pros: "Price was good"
Cons: "Made me pay for checked bag"
Pros: "Spacious and great service. I will fly Icelandic again."
Pros: "Inexpensive tickets"
Cons: "No inflight meals"
Pros: "Flight attendants seemed nice."
Cons: "I think Icelandair maybe the most disorganized flight I’ve ever been on. 3 of our 4 of flights were delayed, one for 3.5 hours. Found it amusing How they provided a 14£ Refreshment Compensation but announced it after almost every restaurant had closed. Information agents were either unavailable or late when an issue was present and weren’t helpful most of the time. I would do my best to never fly IA again or recommend them to anyone, especially those traveling to and from the US/Europe."
Pros: "Not much to like on this leg of my flight"
Cons: "Was over an hour late to board and depart. Missed connection in Seattle, was then given printed paperwork for new flight which would not get us through security and then had to go back to main desk, almost missing connecting flight for the 2nd time. Little to no communication as to why we were delayed. Very little help from flight crew as to what our options were since connection was missed etc."
Cons: "No free meal or alcohol. Small seats."
Pros: "The wanderlust salad is fantastic!"
Pros: "The lights in the cabin were great set up to look like the Aurora"
Cons: "Offered 1 drink and no snack. Rarely do you see the crew on their flights"
Cons: "we were delayed 7 hours due to technical hour. 3 of these hours were spent on the tarmac."
Pros: "Nice to have complimentary food and drinks served. the blanket and pillow were much needed. Thank you."
Cons: "It would be nice if the wifi was free."
Pros: "Everything good,"
Cons: "No English on the notice"
Pros: "arrived in good time"
Cons: "gate change at last minute, long wait for bus to aircraft."
Cons: "Very short layover, getting on plane was hectic."
Cons: "Reykjavik airport seriously under sized for peak times. No waiting areas of any size. Overcrowded restaurants, limited and overpriced stores."
Pros: "Staff was very nice and I loved that I actually didn't' have to pay for luggage. I was also offered a free drink."
Pros: "Icelandair is very nice we had a flawless flight and check in"
Pros: "Friendly and professional crew. Good choice of entertainment, but not so good screen on the monitor."
Cons: "Unfortunately airline lost my luggage. Hopefully it will arrive few days later."
Pros: "Excellnt service, fast boarding, great communication"
Cons: "Took a while to take off,"
Pros: "All of the employees are highly professional and very kind. IcelandAir is my new favorite company for flying!"
Cons: "Everything was great!"
Pros: "I was worried due to the negative reviews about the airline , but the flight was on time, the cabin comfortable, the crew friendly, and the ride was smooth."
Cons: "I didn't like that they didn't serve a meal or man the flight, but that's what you get when flying a low cost carrier. No frills."
Pros: "Seats are comfortable."
Pros: "Crew was helpful. Legroom was good."
Cons: "We had to buy headset and food onboard for an international flight of seven hours. Cheap airline, charging premium prices. We will never fly Icelandair again."
Pros: "In flight entertainment was good"
Cons: "A warm meal would be nice."
Pros: "Friendly and professional staff; efficient boarding"
Cons: "No meals served even though it's a cross-Atlantic flight. I paid 10 euros for some wine and cheese. Did not like the inability to select our seats in advance."
Pros: "The crew was amazing! Really went out of their way to make everyone comfortable. It was freezing on the flight and the flight attendant looked all over the plane to find me a blanket. She was extremely attentive. The entertainment selection was great, made the long flight go by very fast."
Cons: "You have to pay for food, which I would have been fine with had it not been over priced and tiny portions. It was $13 for the one real meal, and it was like a 3rd of a portion. I could have had 3. I ended up spending almost $40 to fill me up on food for the flight. The flight was extremely cold."
Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."
Pros: "Generally well run and a pleasant experience."
Pros: "Nothing. I would give the airline zero stars.. Zero..unfortunately that option is not available."
Cons: "I was traveling with my 72 year old mother and had 2 hand luggages with me. No one offered or bothered to assist my mother down the flight of stairs to get down to board the bus awaiting for transfer on the initial flight to Hamburg. The flight attendants just stood there doing nothing. I hope this airline becomes so unpopular that Americans will boycott traveling with them. Lesson learned. Just like Delta Airlines, poor customer service, cheap overpriced meals will be the downfall of this airline."
Pros: "- We arrived safely. - Crew was cordial, polite and professional. - Company allows delaying flight delay up to a week free of charge, to enable tourism in Iceland (we did not take advantage this time)."
Cons: "- Reykjavik airport boarding is a mess (as always). No waiting area with seating near gates. People are standing in hallways like cattle. - Plane was louder than usual, even though we were seated near front, 2 rows behind first class. - insufficient legroom for taller people. - company charges extra for exit row seats. - no complimentary food, except for children under 12, for a transatlantic flight. - some trash (plastic bottles) left under seats from previous flight. - human waste smell from septic tank in cabin toward end of flight."
Pros: "cheap airfare"
Cons: "slowwww boarding"
Pros: "Entertainment very good - lots of good movies that I had not seen. I love that there was not an extra charge. The service on the flight was good."
Cons: "The boarding process in Reykjavik was just awful. First we had no warning that Gate D would require such an extensive wait, so we spent too long in terminal eating and then panicked that we might miss our flight. Next there was a problem boarding our plane. There weren't enough buses, so we spent over an hour standing in a cramped line that snaked down the hall in an extremely crowded airport with people trying to squeeze though us. It was really uncomfortable. The worst was the crew waited to process people and send them in to the waiting area until a bus arrived, so this added to the wait time. I think tourism is popular in Iceland now and you all need to figure out how to make your systems better. I loved Iceland but I wold seriously need to think hard before booking another flight with you."
Pros: "the flight attendants were awesome"
Cons: "Would have loved a more reclining seat for such a long trip."
Pros: "Made up some time since the flight was delayed."
Cons: "Much longer delay on the next flight to JFK after already having an original delay at Gatwick. Keflavik airport wasn't able to accommodate the number of travelers with delayed flights that day."
Pros: "The planes were fairly comfortable, the staff great, and individual tvs good."
Cons: "Almost two hours late leaving MSP.Luggage did not get to London until two days after we did."
Pros: "Window seat, clear sky, only a few bumps. Loved looking down as we crossed over Greenland."
Pros: "The flight left on time. I appreciate that."
Cons: "Boarding was atrocious. There was a small boarding area and there were 5 flights boarding - 1 at 6:50 and the other 4 at 7pm. So many people standing in line in such a small space. It was very uncomfortable. staggering times would be so much more helpful for that small area. Also, on an 8 hour flight, you should provide some free food. Crew is not overly helpful or happy."
Pros: "Love iceland air for seat comfort and entertainment options, despite late boarding we still arrived on time."
Cons: "There was no communication in Reykjavik to our boarding area, they boarded 20 minutes late with no communication or update on the intercom. Then they just opened boarding with no communication, very strange. IcelandAir still operates in the dark ages with seating assignments, I was unable to select seats for my flight ahead of time because tickets were purchased through another ticket vendor other than the airline itself. I also don't like how all food has to be purchased even though it is a 7+ hour flight."
Cons: "I missed boarding by one minute and was told there was nothing they could do. Our connecting flight landed on the other side of the airport and after literally running through DFW, we were told our flight home had already boarded, we arrived at 6:21, flight left at 6:30. American Airlines screwed us again. Just paid $300 for a rental vehicle so I could make it home."
Pros: "They held the flight for us."
Cons: "Something to eat"
Cons: "Better snacks."
Cons: "Wider seating"
Cons: "Delayed taking off by 35 mins because of onload slowness and issues. Resulted in landing late in seattle and missed the last transportation option home for the night. Should have had 1.5 hours to make my shuttle. Instead got stuck in my destination airport for the night."
Cons: "Everything. My first leg of this trip was the worst flight I had ever been on and this leg lived up to that standard"
Pros: "comfortable seats"
Cons: "Weather related, mostly, so not AA’s fault"
Pros: "Service was wonderful and flight pretty much smooth for the 6;5 hour ride back to Seattle. I do enjoy taking American Airlines."
Cons: "Had a 350 pound gentleman in the seat in front of me and had he had no idea of how stressed I was when he would try to adjust his to go back further."
Pros: "- entertainment - smooth boarding"
Cons: "- very small airplane for a 6 hour flight - no comfort seats"
Cons: "But the second plane was worse.... no video screens of any kind, no charging of any kind, no headrests, chairs were stiff and uncomfortable. You can stream shows on their wifi (free) but only if you have a charged smartphone or tablet, otherwise you're SOL. 2 bathrooms for the main cabin on a 6 hour flight"
Pros: "I had nice leg room as I was in the exit row"
Cons: "There weren’t any USB chargers which was confusing because the flight was 5+ hours long. There were no media options either, or blankets and the plane got cold."
Pros: "One nickel hostess"
Cons: "PAID FR UPGRADDED SESTS AND THEY WETE GIVEN TO LATE ARRIVALS."
Pros: "Other passengers"
Cons: "It was terribly hot and the attendants didn’t serve us regularly. The skipped us when we wanted cold water:"
Pros: "Had row to ourselves."
Cons: "Entertainment arm rest did not work, flight attendants we're not very attentive to used items left on tray s to pick up. Empy cans ad wrapper s say for 3 hours before being picked up. Middle rest room was left very dirty due to bad hygene of passengers."
Pros: "seating assignment"
Cons: "wish the crews were more pleasant. some were pretty rude to some passengers"
Pros: "The aircratf and on time operation"
Cons: "Gate agents not following AA.com policies to charge extra fees"
Pros: "Was on time."
Cons: "Not eventful."
Pros: "Flight left and arrived on time Crew was very friendly Free movies while in flight is always nice Mobile boarding pass - every airline should have them (but they don't)"
Cons: "Having to pay $35 for a little extra leg room"
Cons: "The bathroom supplies were not replenished. In fact, the facial tissue was empty at beginning of flight. When the toilet paper ran out, I finally informed the attendant and they fixed everything. It seems that checking on that stuff was not part of their routine."
Pros: "The flight crew were amazing!"
Cons: "Gaye agent refused to let me take my medically necessary medical equipment and meds on board. She refused to look at my Dr note that TSA had no problems with after screening. It was humiliating and horrible!! I have a video ad well as statements on the flight from other passengers regarding how she treated me it was horrible!!"
Pros: "Early for arrival!! Love that!"
Cons: "no charging station"
Pros: "Comfortable, very friendly helpful staff"
Cons: "Nothing, well I miss the movies shown on their divides rather than my tablet"
Cons: "We had too little time to switch flights. We were stressed and had to run a lot in order to make it to required connecting flight"
Cons: "It took a while day to get our bags after they decided to put it on the next flight"
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Cons: "close it!"
Pros: "Long walk and less than an hour. Very difficult for senior. No assistan e available."
Cons: "The pain from carrying bag between gates"
Pros: "Excellent crew."
Cons: "Obese people should have to declare their weight and pay for two seats."
Pros: "It was effortless... easy boarding and accommodating crew. There was a lot of turbulence so only one beverage service and no food. Would rather be safe than have crew injured."
Cons: "Longer flights should have screens in the headrests"
Cons: "Bad as above"
Cons: "Going through immigration in Dallas is a disaster. The wait is eternal. None-US passengers seemed to get processed faster."
Pros: "seat comfortable enough"
Cons: "unbelievably tightly spaced seats. Incredibly uncomfortable to have knees pushed into seat ahead - - so tight almost impossible to get feet under seat."
Pros: "left and arrived on time. helpful staff. no glitches. reasonably comfortable."
Cons: "i did not rate food and entertainment because i did not partake."
Cons: "They cancelled the flight and put me to fly the next day"
Cons: "See above comments"
Cons: "The crew was talking very loudly so I couldn't sleep. It's a red eye flight! People are trying to sleep!!"
Cons: "2 different attendants spilled drinks all over me and my carry on"
Cons: "Never made it because first leg was canceled"
Pros: "Flight was canceled due to maintenance problem, American claimed rebooking was someone else's responsibility. I had to talk to 4 people before they rescheduled me for the next day. American's gates/terminals at LAX are also a pain--you never know if your flight will depart from the hinterlands of Tom Bradley terminal, or Terminal 4 or 6, which can mess you up with parking/security screening/scheduling. I will try to avoid flying American in the future. I didn't get any vouchers for the cancellation, either. BD"
Pros: "Great service. Lots of legroom"
Pros: "Was called ahead of time to e alerted to flight delay. But I'm still never flying American again due to the rudeness of the crew."
Cons: "We're asked at the gate to measure our luggage. We did, and while it fit, the material of the bag made it look bulky (but upon touch, it was clearly not a full bag). When we said that it fit; the woman literally just scoffed, said "no" rudely, and walked away. We were polite, so why the rudeness?!! Never again AA."
Pros: "Nothing...I had to be rerouted to Chicago to Seattle!"
Cons: "The fact that through no fault of my own, I arrived in Seattle much later than expected and my clients were not particularly happy with the delay."
Pros: "Nothing!!! WORST EXPERIENCE IVE HAD TRAVELING"
Cons: "This was the worst day we have ever had flying. Spent 12 plus hours at the airport! Got on and off planes for 6 hours because of mechanical problems. 7 hours later they canceled the flight due to crew fatigue. The customer service was horrible plane was dirty it was an horrific experience. Alaska booked us with American Airlines. I will never travel American ever again. I'm considering using a different booking site. The experience was the worst I've ever had. Kayak Alaska and American are getting bad marks from me!!!!"
Cons: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"
Cons: "The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now"
Cons: "Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic."
Pros: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Cons: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
Pros: "New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality"
Cons: "Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy"
Pros: "It was Okay"
Cons: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Pros: "We upgraded to first class and everything was perfect!!"
Pros: "seat was very comfortable with good leg room. Crew was very polite"
Cons: "coming thru the cabin for garbage pickup more often"
Pros: "Fairly new plane with clean/comfortable seats"
Cons: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"
Pros: "The food served was really good (bacalhau), and the crew very friendly."
Cons: "The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!"
Cons: "It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable."
Pros: "The flight was fine no problem"
Pros: "Everything was on time"
Cons: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Pros: "On time"
Cons: "Flight was delayed 1 hour"
Pros: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Cons: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"
Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Cons: "Long wait on crowded hot bus to the plane."
Pros: "The seats do recline, more space than Delta or United"
Pros: "The tripulation are very nice people. The food is better last year. Is good."
Cons: "The space between seats are small."
Cons: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Cons: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."
Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Cons: "The long delay, more than 1.5 hours."
Pros: "Seats were Comfortable"
Cons: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
Cons: "If you're going to charge for a checked bag on an international flight, it would be nice if you made that clear on the ticket purchase. A tiny link buried in the information section "See baggage information for additional fees that may apply" doesn't make it abundantly clear that you're going to be hit with an $85 charge each way (ultimately $380 for my wife and me round-trip). Sneaky and dishonest!"
Cons: "Lost luggage. Late arrival. Had to run."
Pros: "I was very comfortable with empty seats in my row."
Cons: "No entertainment facilities."
Cons: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."
Cons: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"
Cons: "flight was delayed. ended up missing our flight from newark home."
Pros: "Though it was a short flight, they did offer food and left mine on my table since I was sleeping. I woke up super thirsty and hungry so that was a nice surprise."
Cons: "TAP is perpetually delayed. It’s annoying."
Pros: "Friendly staff"
Cons: "The food was only for meat eaters and not very Good. Would have liked a vegetarian option."
Pros: "The leg room"
Cons: "The lack of entertainment"
Cons: "Be aware at check-in. It seems TAP never keeps the promise on the seats you reserved/paid for. The seats reserved appear in your e-ticket and in their app after purchase. But at check-in you find you were moved to the back and to the middle. All good seats gone. Has happened frequently with us!"
Pros: "Timeliness of check-in and the flight."
Pros: "Friendly air hostesses"
Cons: "Too much security check at the airport due to the U S Homeland requirements"
Pros: "There was one male steward who was not friendly at all.....I felt he was giving me bad looks....I felt uncomfortable."
Pros: "I lost my luggage from Rome to N.Y . I definitely will not recommend and I will tell all the people in social media.The worst pilot I don't think you should put a risk you life with student pilot."
Pros: "Friendly crew. Good info on delay"
Cons: "No offer of coffee in businesss when woke up. Still 35-40 before landing"
Pros: "i like the snack they gave."
Pros: "Boarding was excellent. Flight was relatively smooth."
Cons: "Seats in economy were uncomfortable. Food was fair, at best. Wine was offered with dinner(a plus) but only once."
Pros: "Courteous, professional flight attendants"
Cons: "small, uncomfortable seats, too little space to work on laptop"
Pros: "My flight was punctual, the seats are comfortable, steady take off and landing"
Cons: "ran very late"
Cons: "NO Options for vegetarians. main curse and snacks were with meat. SANDWITCH WITH MEAT"
Airlines flying from London Gatwick Airport to Washington have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London Gatwick Airport to Washington
Masks required on board, masks provided on flights from London Gatwick Airport to Washington
Social distancing seating
Middle seats unavailable to book on flights from London Gatwick Airport to Washington
Testing for antibodies, testing for symptoms for flights from London Gatwick Airport to Washington
Waiving of change fees. Search flexible flights from London Gatwick Airport to Washington
Cheapest flights to Washington from London Gatwick Airport found in 2021 and 2022