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I wasn't able to take this flight due to getting hospitalized with Covid and they refused to accommodate me and refund my money. Very bad on the airline to not help out a customer who has a true illness

Passengers crowd up to a gate rather than wait in line. Many don’t respect the business class vs coach class, and ticket takers don’t enforce, so everyone gets on whenever they like. The plane was late. Bags were lost.

Our flight was three hours late. We missed our connecting flight in Iceland. After re-booking, IcelandAir lost our luggage. We arrived six hours late with no luggage. Painful experience.

Cancelled due to COVID

Cancelled due to COVID

Same as previous review

Like- I got safely from point A to point B. Could be better- I did not realize there would be no food/snacks offered with drink services on the flights. It also took 2+hours to get our luggage in Dublin without any notification of why or when we could expect to receive it at the baggage claim. We spent as much time waiting for our luggage as we spent on our last leg of the flight. That was unfortunate but the real dissatisfier was the lack of communication.

got thrown off the plane , reason: one cew member judge me as a candidate for problems if I would be drinking alcohol during the flight. I told her my plans was to rey sleeping most of the durarion of 8 hour flighttime. airline should have >50 year grumpy women in charge

The seat size was more like a domestic than an international flight. In fact, i would compare the ammenities, quality and service to a short hall ryan air flight, which was unexpected for an international flight. The plane was extremely hot so sleeping was difficult. My biggest complaint was that they are very strict on carry on luggage only allowing it to weigh 10kg/22lb. I try to limit myself to a carryon so i don't have to mess with bagage claim, but the wieght restriction made it impossible. I have never had a carry on weight restriction (at least enforced) on an international flight. Will not be including them in future searches.

they did not check the covid test so that means I could've been exposed in the plane without knowing it.

The check in counter at the airport did not open early enough, I arrived 4 hrs prior to my flight to the airport and waited for 1 1/2 hrs for the counter to open. I already had paid extra for my luggage online for both ways and they did not have any records of it. I had no internet on my phone so I could not download the receipt it should've been added to my itinerary so I was charged TWICE. Terrible online service that info is not sync with the reservation. Also my name was incorrect and they charged $30 for a name change when they had already helped me adjust that in Boston. There is a lot it could've done better. for such a long flight at least some peanuts or a free small snack would be appreciated. TV entertainment did not have a great variety either. definitely not having Icelandair as my first option unless it is way cheaper than other options but I know what I'll be paying for.

We had tickets to sit in first class, but that section was oversold, so we were bumped down to economy. I am very unhappy about that. The employees in the terminal at the check-in desk were very friendly and tried to solve this. They helped us with boarding as first class passengers, and did everything thing else that they could do for us under the circumstances. Since we were sitting in the first row of the economy section on the plane, the flight attendants ignored us, for the most part. We did not receive the first class meal, although any of the economy class food was free. The dehydrated stew was awful. The sandwich was okay.

Iceland Air failed to enforce in-flight mask mandates, despite passenger calls for them to do so. This is not acceptable

Good Morning - we were unable to take the flight from Dublin to Reykjavik because it was delayed and we couldn't risk missing out connection to Denver. At the beginning of our trip the flight from Reyykjavik to Dublin was canceled without telling us and we had to get a different airline on that leg as well. . . When we called the airline, they were closed and unable to help. When we called Kayak, i couldn't understand the person and they were unable to help as well! We purchased the insurance for the trip and sure hope that we can get some help from Iceland Air and from Kayak.