Find Cheap Flights from London Heathrow to New York (LHR - NYC)

Boarding was very fluid. Flight attendants were professional.

Seats were a little hard on my back.

Good price and short layover. The plane was clean and comfortable.

The boarding process in Reykjavik was chaotic. Food and entertainment available for PURCHASE.

Icelandair is friendly, helpful and comfortable. The TVs are great. The only thing that would make it perfect are more reasonably priced food choices.

I usually dread flights over 2 hours in the US but with the added room of the seats with Icelandair, a 5.5 hour flight was no problem and very comfortable.

There was no boarding announcement for the flight out of Reykjavik - people just started lining up and it was assumed everyone knew that is how it worked.

Was surprised to be upgraded to business class, so it was effectively the most comfortable flight I've ever been on!

Legroom and cabin crew

Very bad check-in, families have priority...also if they have 16 years old "kids". They couldn't print the boarding pass for the connecting flight, no water, no coffee, dirty plane, my baggage arrived destroyed (open in half), they promised to ship it the day after and it was a lie.

Always great service on Iberia.

My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!

On time

EVERYTHING was a charge Water wasn't even offered.

Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports.

Reasonably on time. Food and service were passable.

Very old plane, the entertainment system was awful. Wifi did not work at all.

Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time.

Everything

Nothing

The captain kept us very informed about what was going on

Only one engine was working

Overall service, food, entertainment was good. This was a Virgin Atlantic flight to New york with a connecting flight to LA.

The time between the two connecting flights made it impossible to make the next flight. Between waiting for customs and my luggage by the time I made it to check my bag again it was time for the flight to leave. There just isn't enough time and it looked like everyone missed their connecting flights.

I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience.

Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :(

meals

No internet

The crew was nice in the wake of being delayed for hours.

Check in took forever. I wasn't able to check in online and was told "this is the price you pay" when I received word that my wife and I wouldn't be sitting together. Then we went to board far later than we were supposed to. After boarding the plane we sat for easily a half hour not moving with no information. Then find out there is scheduled maintenance which would be another hour. AC was shut off and got hot. Started to deplane but we were in back and didn't make it because they reveresed their decision. Got back on and said we would be leaving shortly. In all we say on the plane over 3 hours prior to take off. Never flying with your company again. Easily the worst experience flying ever.

flight attendants were pleasant

Fare didn't include one piece of luggage - which I thought it did. And I was in the back row. Not my favorite. Had I known that was the case- I could have flown a discount carrier for a cheaper fare.

The space, blanket and the staff.

The entertainment was poor The TV stopped working and didn't work for the whole trip I was moved to another seat The refreshment could be more I don't enjoy pre poured 1/2 cup of juice and water.

Great flight crew. Decent leg room in coach. Plenty of good free food on this long international flight.

The flight departed over two hours late. There were no updates despite the promise of one at a specific time. Bad communication with passengers in gate area.

Aer Lingus flight attendants as well as employees inside the terminals were wonderful. I sincerely feel they went above and beyond to make sure you were happy. Whatever they could control they did a good job.

Seats were extremely uncomfortable, felt like you were sitting on a piece of plywood. In addition they were very narrow and had little leg room.

We waited about a half hour for the fuel crew to come and fill up the plane, but the staff and the captain were very nice and informed us of all updates and progress being made. I didn't even mind the extra wait! We still were able to make our next transfer and got to the airport in great time!

Comfortable seats, skilled pilots and polite crew.

Our flight was delayed and therefore a late night became a very late night to get back home.

Cold draft at all times.

Staff was friendly and welcoming.

There was nothing not to like.

Staff were friendly and flight was clean. Lots of movies to watch.

The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background.

45 minute delay on runway after landing was very very frustrating.

Delayed flight due to "low air in tire" made me miss my connection to Iceland and ruined my very expensive vacation.

Left ontime and arrived early.

Baggage came off belt wet and no onboard entertainment.

I had a very nice flight from Denver to Newark today . Very nice and Thank you !

N/A

Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!

Customer service, baggage policy, service at the airport counter, in short everything.

The plane smelled very bad, the on board tvs did not work, and the served pancakes were to hard to cut.

Only takeoff and landing

Everything I didn't like except takeoff and landing

My seat entertainment unit did not work. My kid did not get a goody bag because they were out of it by the time they reached our seat - and sane thing happened on the flight out.

The line to checkin was THE LONGEST checking line that I have ever seen. Perhaps it was because the flight took off on Vriday afternoon when most Israei,I don't work snd there were an inadequate number of checkin clerks. But that is NO EXCUSE. I have also never been on a p,and with so many small children....who were VERY noisy. You should seat them all in one section, curtained off from other passengers. It was an unpleasant experience.

The crew was spectacular. They had 20 crew members.

Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down.

Seat space is limited and if one is traveling from us to India both the planes have same entertainment channels

THE WOMAN AT THE BAGGAGE TRANSFER DESK WHO FOUND MY PHONE AND WAITED FOR ME AT MY GATE FOR 30 MINUTES TO RETURN MY PHONE. SHE WAS THE BEST!! The inflight entertainment. The pilot making up time for the one hour delay in takeoff for fog.

The plane is old and in need of replacement or total interior redo. The walk to the gate from the terminal is forever and once you are arrive there isn't anything to do but wait. The crew was OK but nothing more than doing the basics. While steerage is not expected to be comfortable a redo or new plane would make it better.

My video player had substantially less options than the rest of my aisle. The food was below average.

The flight crew, the price and the bags arrived.

While the flight crew was great, the rest of the employees on the Toronto side were awful. Our plane was delayed from Dublin so most of the plane missed their connecting flight. Once off the plane they only had 2 people working rebooking and 2 working bag issues even though there was plenty employees around. After an incredibly long line, the gate agent was very rude. He barely acknowledged me, wouldn't look at me and just shoved my new ticket at me and said next. I tried to talk to another while waiting an extra 4hrs for my next flight and all she did was shove a business card with numbers and said if I had a problem to call one of those numbers and then rolled her eyes and started talking to her friends again. I saw another couple from my flight being passed around and getting rude treatment as well. Another I talked to said they will never fly Air Canada again. I know it wasn't their fault our flight was late but a little compassion and good customer service goes a long way. I had to spend $15 on dinner that I wouldn't if I had made my flight but they gave another couple from my flight $10 vouchers for food. So inconsistent! I also paid $100 extra on my ticket to sit closer to the front of the plane since I knew I had a short layover (which didn't make a difference) but they just gave the same seat to the girl next to me for the same reason. When I asked for a refund on the seat cost they just blew me off. To sum it up, the flight crew was great and very friendly but all the ground employees were awful and really need to improve on their customer service skills.

Comfortable econom.

Too many announcements

Flight crew was vey nice and flight was on time.

Friendly staff

Old plane, no in flight entertainment

The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination.

Crew and boarding, not much else to talk about. Late for take off, but made it on time

Late leaving and arriving.

Flight went smoothly

Flight left late The seats are small and crowded There are no entertainment options

Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good.

The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate.

Price

Klm flight has very congested seating Getting information about eticket was pain

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane.

What is there not to like about KLM? I cannot find anything.

The staff was fast and curteous.

There is not anything to complain about besides the usual discomfort of travel.

seats are too small and there is too little leg room.

I usually dread flights over 2 hours in the US but with the added room of the seats with Icelandair, a 5.5 hour flight was no problem and very comfortable.

There was no boarding announcement for the flight out of Reykjavik - people just started lining up and it was assumed everyone knew that is how it worked.

On time, good service, quick boarding. Overall very good experience.

Economy seat with Centre seat left empty

Selection of many movie choices

Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait.

The food was not good although plentiful The seats were not made for a long-haul flight We received no overnight bag (eye masks, ear plugs, toothbrush, etc.)

I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers.

I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese.