|Avg. flight duration||7h 34m|
|Flights arrive in||New York|
|Flights depart from||London Heathrow|
|Airlines||Lufthansa, KLM, Air Canada, United Airlines, Virgin Atlantic, British Airways, Brussels Airlines, Finnair, Austrian Airlines, American Airlines, Delta, SWISS, Icelandair|
Pros: Crew was great.
Cons: Check in time took a very long time with a boarding pass.
Pros: It didn't crash.
Cons: Food no screaming babies . Comfy seats and armrests,
Cons: 10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa.
Pros: Great service.
Cons: New planes have 9 sits in the rove (economy class) which affects the passengers comfort.
Cons: Depart on time
Cons: Too hot inside the aircraft
Cons: Fix the damn KIOSKS at Vienna!
Pros: General flight journey
Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Cons: The KLM crew are always great serving and treating you. Well above many other airlines.
Cons: I didn’t fly out of Philadelphia because the flight was 5 hrs late and I missed my connecting flight. Had to go get my luggage, go home and try to fly today! Terrible! All my plans screwed up!
Pros: courteous staff
Cons: no food, even for purchase, was offered no snack for 3 hour + flight
Cons: flight delayed by several hours
Pros: Friendliness of the crew.
Cons: There is completely no free snacks, just drinks (excluding alcohol). The maintenance didn't sign some papers for the plane which cause the unnecessary delay.
Cons: Travel agency did not notify me that I needed to get a Yellow Fever immunization
Cons: Didn't get requested seats
Pros: Not much, don't really like flying at night. The crew was nice enough.
Cons: Our flight to Denver was delayed by 3 hours, so I had to wait for 5 hours. Supposedly we were waiting for another plane because the original plane had a damaged wing. Who knows if these things are true. Maybe they just don't have enough pilots. I missed my connecting flight. Less time unboarding
Pros: The crew was very kind and welcoming.
Cons: The seats are much tighter than Southwest and Virgin. My husband and I are taller (6' and 5'9" respectively) and our knees kept bumping the seats in front of us.
Pros: The taste of the food was delicious.
Cons: I’d have liked larger portion sizes as I was still a little hungry after each meal and snack.
Pros: The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head.
Cons: The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them.
Pros: The crew was outstanding and the good choices were excellent
Cons: The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system
Pros: The flight was so delayed I missed my connecting flight to jfk.
Cons: The flight was so delayed I missed my connecting flight to jfk.
Pros: Excellent service!
Pros: The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!
Cons: The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it.
Cons: I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this.
Pros: BA flight to JFK was delayed by 3 hours and it was not made up for either. We got to JFk at 3:40 as opposed to landing at 12:40pm. It was very inconvenient. Service was slow and patchy.
Pros: Comgortsble seats, hot food, fridndly crew
Cons: None to add here ))
Pros: Excellent service on both British Airways flights. Wonderful people! Comfortable seats, timely boarding process, and good communication from our captain
Cons: We lost our in-flight entertainment just a couple hours into the flight... the staff did all they could to try to fix it to no avail, and collected blue cards from all passengers affected. They were very nice. There was nothing they could do.
Pros: The flight attendants and crew were great
Cons: No way to alert crew when seated in stratagem as they say
Pros: Very nice crew. I flew with my 6 months old baby and the crew was really helpful and took care of us.
Cons: To be given a blanket. And better choice in music
Cons: Bus navette between thé flights
Cons: Better boarding process
Pros: Of all the flights I checked this was the most convenient in timely manner and comfortable.
Cons: Movie options.
Cons: Things were very scratched
Cons: Clean up the planes better
Pros: Lovely crew, very good entertainment system.
Cons: I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport .
Pros: The crew was great.
Cons: My seat would not recline at all
Pros: It was all fine, a bit cramped, but otherwise fine
Cons: I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!
Pros: The crew was super friendly, food was great and entertainment on board was a great selection.
Cons: Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us.
Pros: Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time.
Pros: Crew was very good.
Cons: Seat 2L Rocked back-and-forth every time person in seat 1L moved. This was a day flight from Chicago to London so I wasn’t sleeping. I could see if you were sleeping and had to deal with all the seat movement it would not be ideal.
Pros: Going my flight was delayed almost 4 hours and my connecting flight was canceled. Had to stay over night in the airport. I was able to book another flight and make it to my destination. But had to wait for the next flight to bring my baggage.
Cons: Coming back my flight was good . I have no complaints.
Cons: Onboard entertainment was not reliable on one of our TVs, and the earphones ports barely worked, had to hold the plugs to hear. MinimL food choices, and you had to go to the rear of the plane to get it. Staff on plane was not super friendly.
Pros: Customer service was excellent
Cons: Great service always
Pros: Ne’er front of plane for easy on/off. Payed extra for extra leg room.
Cons: Flight attendants were overworked on a full flight.
Pros: Quick, on time flight. That’s always good!
Cons: Lead attendant spoke so fast that he was hard to understand.
Pros: Nice short flight, crew was nice.
Pros: Al the amenities were provided.
Cons: In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles.
Pros: Great crew, great entertainment, came in early
Pros: the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan.
Cons: seat comfort
Pros: Great organization, very efficient
Cons: Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777.
Pros: We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above.
Cons: Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time.
Pros: Nice and attentive crew Big a330 plane with great business class
Pros: The crew was great. The flight was smooth and we left and arrived on time. Nothing went awry.
Cons: There is a weird place where you have to stand + wait to board in a crowded area--maybe this was specific to gate D23 or maybe it's how Keflavik Airport is in general? The seat was also too narrow for me. I was disappointed that none of the Icelandic media options included English subtitles.
Pros: Plane was clean and well managed. Everything felt smooth as we were well taken care of
Pros: Crew is great. Comfortable seats.
Cons: You have to pan ahead because there’s no meal or even snack service, and items available for purchase on board are quite limited.
Pros: Food good, flight good.
Cons: Dinner should be served right away so you can sleep after, not half way through the flight.
Pros: Once we were on board, everything was fine! And Island water is indeed very good.
Cons: Boarding in Hamburg was s nightmare! The woman at the counter was not German born. She was aggressive and downright hostile. Had she worn a name tag, I would report her at once. But I was afraid if I asked for her name, she wouldn’t have let us on the plane!! And they lost our luggage
Pros: The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom).
Cons: Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)
Pros: Craig in first cabin flight crew was amazing. :))))
Pros: Easy check in and boarding.
Cons: Uncomfortable seats and poor food.
Pros: Good service, comfortable seats and quick flight, great combination for a long trip.
Pros: Enjoyed the entertainment options. Always good.
Pros: Food was great, staff was so sweet and patient
Cons: Never on time, always late, always either missing my connections or running throug the airport
Pros: crew were perfect
Cons: nothing .it was a very full flight .crew were impeccable - calm courteous and attentive.
Pros: Ground staff in London was amazing! The flight from Barcelona to London was delayed because of weather condition. Once we arrived in London the ground staff made sure all of us (almost 20 people, lots of kids) could get the flight connection to JKF. The shuttle bus was already waiting for us, the ground staff indicated to us the faster way to get to our gate after passing through security checking. Everybody could get the JFK flight!
Cons: I'm gluten intolerant and there was no gluten free snack!!! Lunch was served as soon as the plane took off, but for the next 5h of flight nothing else was served. I asked if they had some gluten free snack, they told me there were going to check, but they never got back to me with an answer. I was starving arriving in NY. Aircraft was too old and it didn't have USB charger. And the individuals screens were also too old and had really bad quality for watching movies! It seemed that I was in a flight from 20 years ago!
Pros: Comgortsble seats, hot food, fridndly crew
Cons: None to add here ))
Pros: The plane was updated. But did not have outlets on coach for charging a laptop. It did have USB ports and a lot of movies and entertainment. Also had good food.
Cons: No charging outlets in economy class.
Pros: Paid for Business , got a minor economy service .
Cons: Almost no advantages for business ticket traveller
Cons: My luggage was lost for almost 2 weeks.
Pros: vegetarian dish was OK.
Cons: entertainment was very poor. very limited selection of movies and tv shows.
Cons: Overbooked, no room for carry-on luggage
Pros: Good Staff, Good Service, On Time Departure and Arrival
Cons: The ticket price was so expensive
Pros: Curious crew.
Pros: Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive.
Cons: Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going
Pros: The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average.
Cons: The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate.
Cons: Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was.
Pros: My bag was lost!
Cons: To have my bag delivered
Cons: Boarding process could have been smoother
Pros: A350, smooth and quiet. Nice plane
Cons: Seats in business are a little crowded and close together. opening to get in and out of seat is minimal
Pros: Traveled BA and it was lovely, as usual.
Cons: The flight staff on this particular BA flight was not as accommodating and friendly as I am so accustomed to on BA. Perhaps the flight attendant in charge of our seats was having a bad day. Also, the food on our BA flights to and from NYC was not up to scratch and rather bland and ordinary, compared to their usual. that was a huge disappointment.
Pros: The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing
Pros: Seats, flight attendant
Cons: Boarding is still a bit of a mess given how many people are in Group 1 or better.
Cons: Delayed 2 hours
Cons: Not sticking me next to a 400 pound man
Cons: Everything. I paid for seats 7 months ago and they didn’t honor them. We sat seperate in the middle when we paid for aisle and together. No food, poor service, overbooked and almost didn’t allow us tickets at all. We were a connection from another airline. They damaged brand new luggage.
Pros: The boarding was smooth. Flight arrived early into Frankfurt.
Cons: The food was mediocre. Economy seats are just uncomfortable.
Pros: First i will say thanks to almighty God for the journey mercy, and from the pilot, the co pilots and the crew members were so amazing, such a good hospitality.
Cons: Well everything thing was so amazing so far i cant even think of anything they can do better.. from my own view
Pros: THE WOMAN AT THE BAGGAGE TRANSFER DESK WHO FOUND MY PHONE AND WAITED FOR ME AT MY GATE FOR 30 MINUTES TO RETURN MY PHONE. SHE WAS THE BEST!! The inflight entertainment. The pilot making up time for the one hour delay in takeoff for fog.
Cons: The plane is old and in need of replacement or total interior redo. The walk to the gate from the terminal is forever and once you are arrive there isn't anything to do but wait. The crew was OK but nothing more than doing the basics. While steerage is not expected to be comfortable a redo or new plane would make it better.
Pros: Comfortable plan. crew, at least in our section of the plan was minimally attentive.
Cons: crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else.
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