Find Cheap Flights from London Heathrow to New York (LHR - NYC)

My eight year old grandson was tired and felt sick. The airline crew was sympathetic and very helpful in trying to help him and the rest of the family cope. They were responsive to every request and even made an extra seat available for him near the restroom.

The seats are way too small. Very uncomfortable. Why make the seats recline when there is no room behind them? When the person in front of me reclined his seat my tray wouldn't even unfold.

Left on time, helpful professional staff, main meal was good. Overall excellent airline

After 7hrs, the "before landing" snacks into JFK are crisps, chocolate, I suppose it does the job...latest cut backs. Chess game beat me :)

Seats were comfy, good choice of films. Food was good.

There are other airlines with a brand I associate with more. Any airline can get me to London for more or less the same price; I may as well do it with a company that aligns with my view on life.

See above.

Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional .

The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all.

Efficient service

Entertainment screens were of poor quality

Staff was friendly and welcoming.

There was nothing not to like.

The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom).

Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)

The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop.

I really like the spaciousness, the plug ins and general service

I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc.

Arriving more or less on time

Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role

Great crew service. Among the best ever.

Poor handling nowheelchairfor disabled person ask the to walk

Nothing

Flights get delayed, I get it- you know what I don't get, staff being incredibly rude the entire time, not being prepared with the correct immigration forms so having to hold everyone on the plane until they figured out how to be an actual functioning and respectable airline. Will never fly again

the 787 is a wonderful aircraft.

Very few entertainment choices. (though this isn't particularly common these days): no way to make inflight phone calls. No Wi-Fi. Flight was delayed due to the airline's incompetence. Flight attendents were very unusually rude. Airline FORGOT THE CUSTOMS FORMS, forcing us to wait for them to be retrieved from the airport upon landing. Further, we were then not allowed to disembark the aircraft until they were filled out despite being at the gate. Worst of all, nearly half the suitcases didn't make it to our destination. Half the passengers then had to fill out forms to make a claim. Even worse, this process alone took an unreasonably long amount of time. General logistical nightmare. Very poorly executed operation.

The flight was cancelled. On the phone I was offered a seat for a flight 5 days later. I had to go to the airport and be in line for 4 hours to be re-booked on United the next day.

Ease of ticketing

Not allowed to bring a backpack as carry-on, waited a bit to board the plane. The flight was fine, nothing over the top. What I expected.

Having space and room between passengers.

Limited entertainment selections. Except the Icelandic media- which was great!

Comfortable planes, nice crew, great pilots

No food served

I loved how friendly everyone was. I loved the USB port and the entertainment system for each seat.

My seat kept sliding forward from the reclining position which made it difficult to keep sleeping through the overnight flight

Good movie selection. Kind staff.

Attendants did not check on us for about four hours, and it was not a red-eye. So, a snack or drink would have been noce.

The crew were kind and considerate.

This was the worst flight I've ever experienced. There was an incessant, loud high-pitched buzzing noise for the entire duration of the flight (we were seated in the very back row so it was particularly loud for us, but others further up said it was bad for them too). Also, we had straight turbulence for over two hours. I've never gotten sick on a plane before, and my husband never gets motion sickness, but we both threw up (and I think several others did, too). I don't blame the crew for any of this, as I know most, if not all, of it was out of their control. However, I would be very nervous to flight TAP again due to this experience.

The flight was uneventful.

The food was edible. The entertainment display was old. Not much leg room.

No power @ seats. No Internet, no spirits just wine and beer. seats are not padded enough for 7 hour flight.. Old equip.

Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece.

The crew were pleasant

Arriving more or less on time

Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role

The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good.

The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle.

Nice, new plane. Staff was friendly.

Not many food options. Also, seats/legroom appears to be getting smaller. I am petite but still felt cramped.

Didn’t not make it the flight because the Wheelchair took forever to pick us up from there a aircraft

I felt very safe on the plane because security monitoring in London was extremely efficient.

Portion of food for dinner inadequate. Offered chicken and pasta but ran out of pasta. The man next to me wanted pasta but got chicken. The woman in front of me however got pasta even though she was told there was no pasta. She insisted she could not eat chicken. The flight attendant able to come up with pasta however. Most of the entrainment screen around me on the flight not working. Some however came on later in the flight.

Left on time, helpful professional staff, main meal was good. Overall excellent airline

After 7hrs, the "before landing" snacks into JFK are crisps, chocolate, I suppose it does the job...latest cut backs. Chess game beat me :)

Food was great, plenty of it also

I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat.

Staff was friendly and welcoming.

There was nothing not to like.

Service, food, etched all fine

Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing.

Easy check in and boarding.

Uncomfortable seats and poor food.

Air ck inn prompt fast

Crew rude no manners to talk only 1 persons rest was ok

I had middle seat which didn't incline. I was never informed about this nor my seat was changed. It was a full flight but I have lower back issue which got aggravated due to uncomfortable seat. I was sitting straight through out the flight. it would have been better if I was informed about it in advance. I was never even able to do web checking due to their system error neither at home nor was able to use self checking system at the airport and was informed by staff at airport it's recurring problem. It surprises me that it's not fixed causing passengers pain at the airport and flight.

The new airplane was roomy and comfortable.

Delayed flight Food

The person I was assigned to sit next to. We were compatible.

We were supposed to land an hour before we landed but spent so much time in the air just circling. Very annoying.

Ease of ticketing

Not allowed to bring a backpack as carry-on, waited a bit to board the plane. The flight was fine, nothing over the top. What I expected.

I loved how friendly everyone was. I loved the USB port and the entertainment system for each seat.

My seat kept sliding forward from the reclining position which made it difficult to keep sleeping through the overnight flight

Efficient travel from PDX to CDG European Union passport check/entry was well staffed and competent Pricing was competitive

seats were very comfortable. The crew was very friendly.

Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece.

The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant.

The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food.

Great crew service. Among the best ever.

Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good.

polite, efficient

Staff tried to make up for the crappy plane with food and drinks

Entertainment started 90 minutes after take off do to not fuctioning.. No USB ports to charge phones so I couldn't use my own phone for entertainment. When the entertainment did come on it was horrible. Old screens and ear phone ports didn't really work right. Plane was out dated and old I probably won't fly British air again.

Seats were comfy, good choice of films. Food was good.

There are other airlines with a brand I associate with more. Any airline can get me to London for more or less the same price; I may as well do it with a company that aligns with my view on life.

Nice, new plane. Staff was friendly.

Not many food options. Also, seats/legroom appears to be getting smaller. I am petite but still felt cramped.