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Boarding was fine and we arrived 30 mins earlier than advertised.

The fact this flight turned out to be operated by American Airlines not BA. The staff were abrupt and rude. Complementary drinks only turned out to be wine and beer, without telling anyone. They tried to charge me $8 for a vodka. Entertainment not as good as BA either.

I got it on points

The staff think themselves important. In reality they are rude, low class, low paid workers. The food could not be worse. Malfunctioned entertainment system

Cold draft at all times.

Easy and quick check in

Okra was excellent!

All the other food other than the main course did not generally suit my palate.

Crew was very polite and nice. The entertainment were really good, new up to date movies.

Food was not good, the trays were dirty and the blankets as well.

The food was not good

clean. Seat covers nice and clean. furniture color scheme pleasant.

1. Seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food. 6. Electrical / USB / Network plugs or WIFI unknown.

friendly personnel

boarding procedure

cheap(?)

everything - absolutely no frills

Seating was comfortable with good leg room for my husband who is tall.We had a needy passenger beside me and the stewardess did her utmost to accommodate and make us comfortable for which we were grateful.

Breakfast was poor (a piece of cake ),and not enough tea/coffee offered during the flight.

Nice plane, lovely crew. A minor detail, but very pleasant: the ever-changing "mood lighting" in the cabin, the overall color changing every ten minutes or so. Surprising how much less boring such a small detail can make a space when you have to sit there for seven hours at a time. :)

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

I liked the service and the polite staff. Timelyness also we liked.I will use united again.

Very friendly crew.

Dinner was quite good but the morning snack was of poor quality - out of season fruit, hard cold cheeses.

Was cancelled after sitting on plane for 2 hours with no details.

Lack of detail and cancellation.

The feeling of relief I got when I got off the plane

-old plane (still had ashtrays!) -entertainment was out the entire flight -tired and snappy crew

On time, food, low price, bathrooms well maintained

Isle seat uncomfortable, two prong headsets poor quality causing audio to cut in and out every time make the slightest movement; audio jacks in bad condition and also no option to use my own single jack headphones.

The crew was exceptionally well trained

It was extremely hot, fully booked, very uncomfortable seats, food was impossible to eat. Being a very frequent flyer for the past 20 years (I spend at least 20 hours flying every month), this was by far the worst flight I ever took

Food tasty, well made, excellent chicken curry rivaling restaurant cooking big time, portion size appropriate. And service with a smile the whole seven and a half hours. Beautiful magazines free provided before boarding. No lines at the gate with favored seats going first. We simply boarded as we arrived!

Didn't get Terminal info via email before leaving home!

Food Menu was great. The Flight attendants were great. In Flight entertainment was good.

The internet comes with a cost. No Club Soda on the flight . Seats are a bit tight. Asked for an upgrade ( complimentary ) and was told none available , but on during the flight , checked - many seats were empty !! Was not offered a paid upgrade also. The online check in is terrible. I have to first log on with my name and then with my wife's name and then do check in. Should be able to do check in with one code for both of us simultaneously. The check in page asked same information multiple times , even though the details were entered while booking ticket.

Comfortable business class seats, friendly crew.

Seat area was not clean upon boarding. Spots of splashed soda (or something) on the wall, potato chip fragments on the seat and on the floor. The really need to vacuum the area and wipe it down before letting people board. Also, I requested one of the 4 meal options -- a greek salad with shrimp. First, I was told that it might not be available, so I gave a second choice. Finally, I was served the salad. But there were no shrimp on it. I gave up. Seems that the service should be better for a $7,000 business class trip. Finally, entertainment equipment was old and there were not many options. BA needs to upgrade this plane.

In lieu of the fact that there were several open and empty seats in Premium Economy, When I asked at the front service desk in Glasgow if they could upgrade me, it would have been over 200 hundred pounds -- such a shame to leave seats open for no reason.

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

The food was good, the service was excellent, and we had achance to sleep.

Nothing

We were issued boarding passes with unassigned seats for myself and my husband even though we checked in 23 hrs before flight. Instead got GTE ~ we were told by agent at baggage drop that the flight was oversold and this means we're on standby so we have to go wait by the gate because he didn't know if we would get on the plane. So we stood for 2 hrs at the front of a line with 38 other standby passengers only to be told 10 mins before boarding, when someone FINALLY showed up, that we should go sit down, they're going to call by last names and to not worry because everyone has a seat!!! Utter shambles! Couldn't someone come out and tell us this earlier??!! Rude, uncourteous, unapologetic staff. Common courtesy would see people standing in line and deal with them first! One passenger was told she should have booked earlier although she bought at the same time as us - 3 months ago! Another couple 1 week ago and another since June. So the reason given that the tickets were bought late is untrue! We asked an agent why Air Canada would oversell tickets and was told it was business! Told him this was very dishonest of Air Canada, only to get back a very rude and frankly surprising answer- "I'm sure you do dishonest things at your work too!!" Not one Air Canada employee in this whole process took the time out to treat us like paying customers, or bothered to realise we have lives to get back to. My husband works for Parliament and had to be at work the next morning and this undue stress thinking that he wouldn't get to work caused him to experience a migraine of which he is a sufferer. I have flown countless times on various air lines and have never been treated like this before. After this experience I'm seriously considering this to be the last time I ever fly with Air Canada and will definitely be sharing my experience with colleagues, friends and family. Dr Michelle Sahai Lecturer at the University of Roehampton

Crew attitude was inconsistent which contributed to some cognitive dissonance. I ordered cup noodles which was not hot n still not fully cooked (you might say al dente haha) based on a lady crew's attitude, I thot I would jus add more hot water n make do. However, the other gentlemen crew was so enthusiastic n eager to please, he actually replaced e entire noodle. Overall good effort with room for improvement.

The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.

Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.

I like the route going through Reykjavik so that we can avoid New York and Chicago connections.

No food servedl

I will say the entertainment feature saved the flight. 1

1 of the flight attendents was repeatedly rude. And sadly that makes a difference!! Unfortunately the entire row except for my 5 year son & I were throwing up. Not the airlines fault but the flight crew could have been more helpful to that family.

Thanks for the Business Class upgrade!

The flight departed on time arrived half hour early. No baggage problems. Nice crew. Good food.

It was a bit older aircraft. Seats were a bit hard not as comfortable. Entertainment options could be better with more movie titles.

Enjoyed the entertainment options. Always good.