Find Cheap Flights from London Heathrow to New York (LHR - NYC)

I liked the service and the polite staff. Timelyness also we liked.I will use united again.

Very friendly crew.

Dinner was quite good but the morning snack was of poor quality - out of season fruit, hard cold cheeses.

The service on board was fantastic. The flight was very smooth.

The flight was quick, food good, crew friendly. we landet earlier than expected.

This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage.

Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!

Polite and helpful crew and great entertainment systems.

Traveled BA and it was lovely, as usual.

The flight staff on this particular BA flight was not as accommodating and friendly as I am so accustomed to on BA. Perhaps the flight attendant in charge of our seats was having a bad day. Also, the food on our BA flights to and from NYC was not up to scratch and rather bland and ordinary, compared to their usual. that was a huge disappointment.

Everything

Requested assistance in Budapest for my 84 yr old mother that walks with a cane for the Frankfurt airport and Baltimore. No one showed up. Lots of walking at Frankfurt and having to board out on runway up all the steps was not easy.

on time no hassle

nothing in particular

The food selection and quantity were wonderful! The crew and movie selection were great!

My seat storage pocket was broken and I was unable to store items in it.

The flight was nice and the people were friendly and good

My stroller’s leg got broken and I did report

Great wheel chair service

Polite customer service agent

The flight attendant was very quick to meet any needs big or small.

Still extremely unhappy about my broken item.

Good and nice Food, crew helps , comfort seat and Entertainment clean and new screens .

The on board staff was very nice. That's pretty much the only thing that I liked.

Just about everything. Not only were both flights delayed, one without notice, both the check-in and boarding processes were obscenely long with no obvious reason. On board, the staff was very pleasant but took almost 20 minutes to respond to a page and I only paged them one time. The screens for entertainment had a lot of trouble reading touch for both my seatmate and I and the selections were very limited. My seat did not recline which made for a very uncomfortable flight as I had hoped to be able to sleep. They lost one of my bags and somehow still have not found it more than 36 hours later.

Entertainment system was good and seats were comfortable

Boarding was confusing because there were few or no announcements of which zone was boarding, and it wasn't clear exactly which desk to proceed to for boarding

Easy online check in and was able to pay for baggage at the same time. Staff friendly and helpful. Comfortable flight and decent food. A little late taking off but we still arrived at our destination on time.

Liked legroom in the emergency row and the quality of the new entertainment system.

Crew was fine.

Seats are so narrow you have to huddle to one side to avoid physical contact with large passengers seated next to you.

Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful

all smooth

Great crew, polaris lay-flat seats are amazing (so nice to not be sitting 'next to' anyone if you have a window seat). Flight got in earlier than expected.

Wish they didn't have the double-pronged headphone jacks so you could plug in your own headphones, or at least provide a little adapter.

Flight attendants on this flight in particular Kristi and Leah.

Direct flight and excellent service from attendants

Seat selection was changed to middle seats without prior notice and the seats are so close together , when the women in front reclined her seat the dinner tray did not fit. An attendant eventually asked her to put her seat upright. Once dinner was over, back to a recline position, far too closer to the seat behind.

Everyone on the team clearly showed up to work making every effort to do their best for the passengers. British Airways is serious about being a top choice Cartier, regardless of class of service and it shows in management, terminal care, operations and amenities and each aspect of the flight.

The food was the least positive aspect, but still much better than most. The pacing of beverage, snacks and meals was well coordinated.

Food was great, staff was so sweet and patient

Never on time, always late, always either missing my connections or running throug the airport

This was such a pleasant experience at a time when “pleasant” is not the common adjective. The plane was clean and comfortable. There were lots of excellent movies. The vegetarian meal was actually lovely. I know; who ever says that?

The snack was an odd assortment of mushy vegetables in an approximation of a Greek salad. Not good.

I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport .

Everything good except getting bag after flight.

Took over an hour at baggage claim.

Service was very good

Everything

I find Air Canada is often delayed and this flight was no exception. We took off two hours later than our scheduled departure.

Delayed by two hours.

The stewardess was top-notch, professional and friendly

Everything was perfect on the flight. The service, the food and the crew.

Seats are a bit small. Not very comfortable and touch screen of entertainment system was slow.

Easy online check in and was able to pay for baggage at the same time. Staff friendly and helpful. Comfortable flight and decent food. A little late taking off but we still arrived at our destination on time.

all smooth

Great crew, polaris lay-flat seats are amazing (so nice to not be sitting 'next to' anyone if you have a window seat). Flight got in earlier than expected.

Wish they didn't have the double-pronged headphone jacks so you could plug in your own headphones, or at least provide a little adapter.

All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient.

This flight was terrible - the plane was absolutely ancient and felt so dirty, completely unfomfortable and lacking any modern amenities, and was so freezing cold that crew had to find us extra comforters to warm us. Food beyond bad. United is usually much better than this.

The service on board was fantastic. The flight was very smooth.

The crew were nice.

Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?

I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list

Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time.

The seats would recline too far so that people behind would get their range of motion uncomfortably limited.

Hard working on board crew

check in procedure in Berlin: That airport is different. You drive right to the gate from which you board the plane. I showed up early and was told that I had to take by suitcase to another location if I wanted to check in 3 hours early. After lugging the suitcase a quarter of a mile, I was told that they don't do that and I had to return to the designated gate at the appropriate time.

Ricaro seats often broken and backs don’t stay in the upright position.

Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!

Staff

Delay

Check in was slow. There was a long line, only 3 counters were open and then one person behind one counter chose to chit chat with a co-workerwho stopped by for about 10 minutes unmindful of the people lined up and waiting to check in.

Crew polite and accommodating. Food OK

Flight delayed 2 hours on tarmac. Reason unclear. Seats uncomfortable and shabby. Entertainment system down for large part of trip. Window shade difficult to open. Plane needs upgrade.

Food was great, staff was so sweet and patient

Never on time, always late, always either missing my connections or running throug the airport

I like everything.

Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great.

Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick.

I was not aware of the requirements of the Schengen Agreement and my passport was expiring in a couple of months. I was not able to get on this flight even though my final destination did not have the passport restrictions of the Schengen Agreement. When I booked the flight, I was not made aware of these requirements before my flight.

Everything worked out great. Shout out to the Washington Dulles airport for the quickest custom check of my life!

Once in Houston took 30minutes to the luggage to be delivered

We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be.

The flight attendants were good - they run a tight ship, both from a safety perspective and looking out for the passengers. That said, they should have allowed me to move to any open seat, except first class, to accommodate any passenger with broken equipment at the seat they selected.

This old plane had broken seats with broken entertainment equipment. After changing seats twice, my ultimate seat still had a loud buzz in the sound system. The flight attendants should be allowed to seat an inconvenienced passenger in any open seat in the event of broken equipment. Space in the seats was ridiculously tight for a 7 hr international flight.

Requested assistance in Budapest for my 84 yr old mother that walks with a cane for the Frankfurt airport and Baltimore. No one showed up. Lots of walking at Frankfurt and having to board out on runway up all the steps was not easy.

The willingness of crew to accommodate passengers, comfortable seats very little of turbulance

Everything was OK

Two flights same food... Too bad