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Top airline flying London Heathrow to Surat Thani

Scores according to KAYAK customer reviews

8.0
Thai Airways
Overall score based on 2,364 reviews
8.2
Boarding
8.0
Comfort
8.5
Crew
7.7
Entertainment
7.8
Food
Airline reviews

Cons: "Seats recline too much making difficult to get in or out because of the seat in front of you"

Pros: "Very happy travelling with this airline"

Pros: "Food is always good on Thai airways flights and flights are always good value for money. Staff were friendly and attentive."

Pros: "Food was amazing"
Cons: "The WIFI"

Cons: "More options for music and movies."

Pros: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."

Pros: "Easy flight, quite nice for such a short trip."
Cons: "It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways."

Pros: "Comfortable seats, good entertainment options"

Pros: "Crew were great"
Cons: "Food in economy could be more Thai and tasty but nicely served and efficient"

Pros: "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."

Pros: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Cons: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."

Pros: "Good food accompanied with excellent inflight service from crew members"
Cons: "Insufficient of good movies"

Pros: "Everything"

Pros: "The in-flight service is better than others."
Cons: "The check-in process at Heathrow is a chaos. I’m not sure who’s responsible, between the Airlines or the Airport. It sholuld arrange separate rows between those already check-in online and the others. I also saw the officials let some (1-5) group of (3-8) people each bypass the long queue, without reasons. The seat and leg space are so narrow that the direct 10+hour- flight is not so comfortable."

Pros: "Bangkok Melbourne leg was excellent. New plane. Was great. Great, friendly service."
Cons: "Same limited entertainment options and despite being a new plane would 3 degrees on the tilt of the seats kill you?"

Cons: "Seat don’t recline enough. Sure neck. Entertainment was quite limited. Needs more movie options."

Cons: "Old useless aircrafts"

Pros: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Cons: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"

Pros: "Airlines service and cabin crew services."
Cons: "The gate was the furthest one and boarding was delayed more than 30 minutes"

Pros: "Flight was fine, crew nice & on time."
Cons: "- further security at boarding gate in Yangon took the water we JUST PURCHASED at the stand next door. Do that earlier so once you are thru, u can purchase water. - horrible check in process via the app. Took 2 calls & 30 min to check in & never did process properly on line....insane."

Pros: "Excellent service everything was perfect. Want to fly again on thai."

Pros: "all"

Pros: "All"
Cons: "Nothing"

Pros: "Check in staff were very nice"

Cons: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"

Pros: "The cabin crew was helpful and excellent service. The food was exceptionally good."

Cons: "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"

Cons: "Its dirty."

Pros: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Cons: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"

Pros: "None"
Cons: "Lack of legroom"

Pros: "on flight entertainment made the long flight easier to deal with"
Cons: "nothing everything was perfect"

Pros: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."

Pros: "Smooth take off and landing. Great service, even food and drinks served on an hr flight!"
Cons: "Nothing. Excellent!"

Pros: "Its a very good flight with good service and hospitality"
Cons: "I find the selection of movies and songs quite limited."

Pros: "Attentive service, great food, smooth flight"
Cons: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"

Cons: "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."

Pros: "quick flight"
Cons: "na"

Pros: "Reasonably peaceful"

Pros: "Excellent service throughout"
Cons: "Nothing"

Pros: "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
Cons: "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."

Cons: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"

Pros: "Whole package very good"
Cons: "All good"

Cons: "Home"

Pros: "Good seats in Business class on A380. Much better than BA, but not as good as Etihad. Cabin was too warm. Overhead lights flickering because of problem with bulb (yet on a fairly new aircraft)."
Cons: "Service was no different from economy class - perfunctory, reactive. No offers of any refreshments between the set meal times (not even water)."

Pros: "The Flight attendants were nice and helpful"
Cons: "Small confined seating area resulting in my hot tea being dumped into my lap as a result of the person in front of me reclining the chair"

Cons: "We had two drunks behind us constantly kicking our seats. There was three free seats in front of us, we asked to move there but we were told that those seats were for crew in case of turbulence. It's the first time I hear this. Half way through they allowed us to move for those seats."

Pros: "ANA is an outstanding airline with some of the best crew around. I make the trio to / from Bangkok 2-3 times a year and this is the only airline I fly"

Pros: "Food was good, stewardesses were really courteous."
Cons: "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."

Pros: "Each seat has phone charger!!!"

Read more about Thai Airways
COVID-19 information

Safety measures for airlines flying from London Heathrow Airport to Surat Thani

Airlines flying from London Heathrow Airport to Surat Thani have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from London Heathrow Airport to Surat Thani

Mandatory masks

Masks required on board, masks provided on flights from London Heathrow Airport to Surat Thani

Social distancing seating

Middle seats unavailable to book on flights from London Heathrow Airport to Surat Thani

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from London Heathrow Airport to Surat Thani

Book cheap flights from London Heathrow Airport to Surat Thani

Cheapest flights to Surat Thani from London Heathrow Airport found in 2021 and 2022

Recent return flight deals

14/10
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2 stops
Multiple Airlines
21h 45m
LHR - URT
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Fri
2 stops
Multiple Airlines
21h 40m
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28/1
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1 stop
Thai Airways
24h 50m
LHR - URT
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Mon
1 stop
Thai Airways
27h 55m
URT - LHR
28/1
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1 stop
Thai Airways
14h 05m
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31/1
Mon
1 stop
Thai Airways
17h 10m
URT - LHR

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Thai Airways
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