Find cheap flights from London Heathrow Airport to Toronto

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Good to know - Cheap tickets from London Heathrow Airport to Toronto

Low season

NovemberBest time to beat the crowds (16% less expensive on average)

High season

JulyMost popular time to fly (25% more expensive on average)

Average price (return flight)

£417(avg. price over the last 2 weeks)

Good deal (return flight)

£330or less

Good deal one-way

£349or less

When to book flights from London Heathrow Airport to Toronto

Estimated return price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight from London Heathrow Airport to Toronto

  • Looking for a cheap flight from Toronto to London Heathrow Airport? 25% of our users found flights on this route for £349 or less one-way and £330 or less round-trip.
  • The cheapest flight from London Heathrow Airport to Toronto was found, on average, 81 days before departure.
  • Book at least 2 weeks before departure in order to get a below-average price for flights from London Heathrow Airport to Toronto.
  • High season is considered to be June, July, and August. The cheapest month to fly from London Heathrow Airport to Toronto is November.
  • Morning departure is around 45% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 5 airlines serving London Heathrow to Toronto

Scores according to KAYAK customer reviews

8.0
SWISS
Overall score based on 9,004 reviews
8.2
Boarding
7.8
Comfort
8.6
Crew
7.7
Entertainment
7.9
Food
Airline reviews

Pros: "Seats were comfortable"
Cons: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"

Pros: "Wonderful on board service from the crew"

Pros: "Excellent service from the crew and prices were good."
Cons: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."

Cons: "You could have had my luggage arrive. Now I don’t know where it is"

Cons: "Delayed"

Pros: "Crew was attentive, video selection was very good"
Cons: "Seat cushion was very hard for 7 hour fight. Bring a pillow!"

Cons: "Delayed flight."

Pros: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Cons: "Bread of sandwich was dry."

Pros: "It was a lovely easy flight, always lovely flying star alliance."
Cons: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"

Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"

Pros: "The seats aren’t the greatest"
Cons: "Just the seats"

Cons: "Boarding time needs to be longer. Also, too little time between connecting flights."

Cons: "Swiss precision"

Cons: "45mn late"

Pros: "Really good flight. Clean,on time, efficient. Early arrival even"

Cons: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."

Pros: "Good crew."
Cons: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"

Pros: "plane and crew were fine. Didn’t use any entertainment."
Cons: "checked baggage fee at airport exorbitant."

Pros: "Lots of room because plane was half full"
Cons: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."

Cons: "It was delayed"

Pros: "Not applicable."
Cons: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."

Pros: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Cons: "TV was a bit small"

Cons: "The seats were uncomfortable, smaller aircraft"

Pros: "Everthing was great!!"
Cons: "Nothing"

Pros: "Crew memebers were so kind at all times. Even thou’ it was a short flight they gave us a free snack and beverages AND a bonus chocolate!"
Cons: "Nothing it was all great! Even music was playing while we waited on the plane."

Cons: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"

Pros: "Check in easy"
Cons: "Weren’t told enough about delays ... very tight seating crew was friendly"

Cons: "30 mins late both ways"

Cons: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"

Pros: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Cons: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"

Pros: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"

Pros: "Good clean service that Swiss is known for."
Cons: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."

Pros: "Crew was friendly. Food was good"
Cons: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."

Pros: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Cons: "All of the above with the exception of crew & food comment."

Pros: "typical Swiss quality"
Cons: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"

Pros: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Cons: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"

Pros: "Crew and people were fantastic!"
Cons: "LONG lines again. No luggage even with a 4 hour layover"

Cons: "1h45 departure delayed with no compensation."

Cons: "delayed"

Pros: "Food great!"
Cons: "Limited space , very narrow and not very clean. I seated next to a dog, pet. The whole trip the dog was sitting on the floor next to me:(, although it was a very quiet and good dog. Crew not very friendly . They were tired I believe ."

Pros: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Cons: "Nothing"

Cons: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."

Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."

Cons: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."

Pros: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Cons: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"

Cons: "smooth & efficient friendly crew"

Cons: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"

Cons: ","

Pros: "fast boarding, great crew."
Cons: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"

Pros: "quality of plane"
Cons: "check in takes 30 minutes since my visa was in old passport"

Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."

Cons: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."

Pros: "Nothing!"

Pros: "Boarding was quick and good"

Pros: "Good"
Cons: "More varieties of whisky on board"

Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Pros: "on time."
Cons: "nothing"

Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"

Pros: "Everything was on time and efficient."

Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."

Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."

Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"

Cons: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."

Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."

Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."

Cons: "Not entertainment at all"

Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."

Cons: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"

Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"

Pros: "The environment was very nice. Relaxed and roomy"

Pros: "The counter staff in Heathrow was great"

Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"

Cons: "Very very long walk plus train to baggage reclaim at Munich"

Pros: "Everything was perfect ... pilots are so good and professional..!!)"

Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."

Pros: "boarding area was bit confusing"

Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"

Pros: "Smooth process. Regular updates."
Cons: "Late departure."

Pros: "Good attitude"

Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."

Pros: "Friendly helpful staff."
Cons: "Delays."

Pros: "Fast and efficient boarding"
Cons: "N/a"

Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"

Pros: "The food and drinks was very good."
Cons: "The flight was late."

Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"

Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."

Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"

Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("

Pros: "Everything!"
Cons: "Nothing!"

Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"

Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."

Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."

Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"

Pros: "I loved how friendly the airline attendants were."
Cons: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"

Pros: "My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!"

Cons: "More room under seat in front of me"

Pros: "Friendly crew. Good on blankets and pillows. Clean Airplane. Good leg room."
Cons: "7 hour flights should have a small meal. We didn't even great pretzels or peanuts and only one beverage service the entire time. Iceland Airs airport logistics also near great improvement."

Pros: "Canadian Airlines and Airports could learn from the business model of IslandAir."

Cons: "Had the flight delayed 7 times before it was finally canceled, Wasting 9 hours at the airport."

Cons: "Taking off & landing"

Pros: "Early arrival"
Cons: "Long walk in Toronto airport to leave"

Pros: "the time went really fast"
Cons: "somewhere on the itinerary clearly that food is not included in the ticket"

Pros: "Great entertainment options on the plane, very clean plane"
Cons: "It was much too hot on the plane."

Pros: "Same as other comment"
Cons: "Same as other comment"

Pros: "Boarding was fast"
Cons: "There were no snacks and crew wasn’t friendly."

Pros: "Everything."
Cons: "Nothing"

Cons: "Icelandair has decided to make tickets cheap and baggage charges outrageous. My fault for not reading more carefully but I will not fly this airline again."

Pros: "Lots of films and tv shows to choose from, polite staff, timely flughts and a nice place to spend a layover."

Cons: "My flight from Keflavik to Boston was cancelled. Waited on the phone for over an hour to speak to an Icelandair rep. Was told that I would be sitting next to my friend for the 6 hour flight. Found out at the gate we weren’t. Overall dissatisfied. Cheaper fare but at what cost. Gate area was a mess."

Pros: "On time"
Cons: "No food"

Cons: "We were delayed for many hours with no information given as tonwhy. Also never offered meal vouchers or other compensation."

Pros: "cleanliness and attitude of the crew were aweomse"
Cons: "video screen should include games to pass the time"

Cons: "I can deal with everything else but the staff members were absolutely rude and unhelpful"

Pros: "Pre checkin and seat selection"

Cons: "No food on an international flight!!"

Cons: "In Iceland the gates to board are so close together it was jam packed with caos no one knew which line was for what gate... just hoped you were in right line for the gate you had to transfer from"

Pros: "The crew is excellent and the seats in economy are as comfortable as any I've seen. The movie selection isn't the newest, but the ticket prices were low enough that it seems fair. The boarding process is a little crazy, though again, not as bad as many airlines. The worst complaint is about the Reykjavik terminal, which is tiny, way overcrowded and lacking adequate shops, bathrooms, etc. PA announcements are nearly impossible to hear. Gates are too small and seating non-existent. That said, I will happily use Iceland Air for future trips to Europe."

Pros: "The plane was comfortable and entertainment was excellent."
Cons: "Long delays in boarding aircraft."

Cons: "Having to pay for food when it's only sandwiches and snacks. Boarding crowded, should be by rows."

Cons: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."

Cons: "No free food and beverages"

Pros: "Seating space was good, not cramped. Boarding was well organized."
Cons: "No snack, even pretzels, with beverage service."

Cons: "They had 5 flights departing within 15 minutes all leaving from the same gate area. It was a zoo! No one could get to their gate. Our flight left late. I'm sure the others did too! Icelandair doesn't serve any food; not even peanuts!"

Pros: "The seats were roomy and comfortable, there was legroom. The plane did not feel overstuffed even though it was a packed flight. I also liked how they gave messages on the monitors."
Cons: "More food selections for sale would have been nice, especially fruit and veggies."

Pros: "Nothing"
Cons: "Customer service and supervisor had distained attitude, will not travel with Icelandair again"

Pros: "Legroom is quite good"
Cons: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."

Pros: "Excellent selection of Icelandic films!"

Pros: "Food was great. Service was suited exactly to the price."
Cons: "Reykjavik airport not quite ready for prime time."

Cons: "I STRONGLY encourage you to move away from offering EVERY passenger a small bottle of cold water when boarding! Please think about just how many plastic bottles are being needlessly created and then thrown away EVERY DAY! The water is apparently from some very good spring in Iceland... but think about all the plastic bottles that are going to was up on your shores EVERY DAY! It's a very bad trade-off if you ask me. (Which you did via this questionnaire.) And on a loosely related point... At Reykjavik airport (which was a packed chaotic mess the day we passed through) I could only find ONE fountain (downstairs by the toilets) where passengers could refill drinking bottles. I went down three times to fill our bottle and every time there was a line of at least 10 folks. Clearly people want to use refillable bottles but it sure makes it hard when there is only one location to do it. Throw in at least a half dozen of them around the airport please."

Pros: "Nothing actually"
Cons: "The lack of food and the terrible boarding process at Kef"

Pros: "The whole process was polite and efficient. Entertainment (which can make the flight go by so much faster) worked flawlessly. The planes for all 4 of my flights were late vintage with firm seats (US carriers are stretching out the time to replace seat cushions until they are completely formless), shaped correctly (for lumbar support - big deal if your in a ancient US carrier seat for 5+ hours) and mid size capacity (less people means getting on/off and using the facilities is just a little faster)."
Cons: "Just me - I would like a wider selection of "cheese tray/tapas" items. To offset the relatively low cost of the tickets the flight crew is forced to push merchandise and their travel clubs which is a small inconvenience (in English and Icelandic). The intercom was so quiet as to be partially incomprehensible (a blessing unless you actually need to hear something). When booking, I would have really considered a no additional cost layover in Iceland had I known about it - hard to believe I'm asking for another sales pitch but its true."

Pros: "Liked the bigger plane, where you could stand up. This was the nicest of the 4 Icelandair planes we traveled on."
Cons: "Seats don't recline enough for sleep, and are curved in an odd, uncomfortable way. The drinks are very very small, pretty inadequate."

Pros: "Super easy and the cost was amazing!"

Pros: "Very helpful and courteous flight attendants. Small Reykjavik airport makes it very easy to navigate. Plane left gate a few minutes early on 3 of 4 flights. Safety video is creative. USB outlet at each seat. Good tv show selection."
Cons: "No electric outlets at seats. Window seat on one transatlantic flight was uncomfortably cold, while not so much on the return flight. Only two drink services on long transatlantic flight. Poor movie selection, that didn't change the following month. Reykjavik gates are small with no attendee until right before flight; this wasn't an issue for me since the gate was well marked, but other travelers seemed bothered by this."

Pros: "Smooth ride, good customer service"

Pros: "Timely service; being able to fly to Europe from North America with a break. Unbeatable price."
Cons: "Keflavik airport can't handle Icelandair and Wow traffic, and the boarding process was a "cattle rustle""

Pros: "Saga club was clean and fairly good."
Cons: "Inflight food was not good. Business class leg room was kind of tight"

Cons: "Lack of meal service on a long flight."

Pros: "First flight on icelandair. Very comfortable seat. No food."
Cons: "Flight was hours late and Kef is much too small for the volume"

Cons: "Had to paid for chips"

Cons: "always delays!! super slow boarding on the plane"

Pros: "Nothing"
Cons: "Attitude of employees, totally cold and unhelpful. Is this your culture?"

Pros: "TV/music selection tasty wine"
Cons: "Long boarding process"

Pros: "the plane seemed safe"
Cons: "no seats in the airport; long wait for boarding and totally confusing/interfering messages on airport PA system; chaotic boarding "process""

Pros: "Finally good seats"

Pros: "Crew was fine."
Cons: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."

Pros: "Seats were comfortable"
Cons: "Rude crew,delays all the time"

Cons: "Delayed by one hour"

Pros: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Cons: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"

Pros: "First flight was delayed and we missed flight to Toronto"
Cons: "Departure on time"

Pros: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Cons: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."

Pros: "Crew not good"

Pros: "good entertainment choices"
Cons: "my pre-arranged seat was changed without notice."

Cons: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."

Pros: "Food was good"
Cons: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."

Pros: "Same as above."

Pros: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Cons: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."

Cons: "Poor quality of announcements in Warsaw for boarding times."

Cons: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"

Pros: "Entertainment"
Cons: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."

Cons: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."

Pros: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Cons: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"

Pros: "New plane with charger available at every seat even in the economy class. Clean interior, polite crew"

Pros: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Cons: "Long flight hours."

Pros: "Food/drink options"
Cons: "Boarding process. Flight delayed"

Pros: "Everything was OK exept few things"
Cons: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."

Pros: "30 minutes late on boarding. No communication for reasons"

Pros: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Cons: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."

Pros: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"

Pros: "Crew was friendly, cabin was as expected. Luggage arrive safely and on time (was a little worried it would not show, because online checkin said I had to pick up luggage and recheck before flight) (Virgin tagged it to go all the way through). So did not gav any issue."
Cons: "Flight was one hour late. No food service or entertainment for this flight, but was as expected."

Pros: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Cons: "Nothing to mention."

Pros: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."

Pros: "crew was very good and friendly"
Cons: "vegetarian meal contained no protein"

Pros: "Service in business class."

Pros: "Nothing"

Pros: "Flights ran on time."
Cons: "Slow cue at check-in. Boarding gate miles from Security, 25mim walk. Plane aged. No food, tea in a flimsy paper cup. No entertainment."

Cons: "Very unpleasant and unhelpful staff (apart from the ones in-flight)"

Pros: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Cons: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."

Pros: "food prices, all on time"
Cons: "entertainment"

Cons: "Cheap airline that is priced like a major airline. They charge for checked in luggage on flights between different EU countries. Major airlines don't do that, so check the fine print before purchasing."

Pros: "Relatively new aircraft with not-bad room between the rows. Water, coffee and tea offered gratis, otherwise pay for snacks, but prices not bad. Good flight for a budget airline. Twi toilets for a full plane a bit ridiculous, but the flight was only 2 1/2 hours, so no big lines."

Pros: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Cons: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."

Pros: "Everything"

Pros: "I like the food. Cabbage rolls on our wat back from Warsaw were unexpected. Such an excellent idea to serve Polish meals on the polish airline."

Pros: "The flight was smoothe"
Cons: "Boarding was a mess and is always a mess"

Cons: "No good meals available in the flight."

Pros: "Nice new plane (Dreamliner) with a lot of overhead space for hand luggage."
Cons: "There is less leg room than on other international carriers. I am tall and found it quite uncomfortable. I was also surprised by how bad the food was - worst airline food I have ever had on both trips. Sadly, also the most unfriendly air crew as well. Also, unlike international flights with Air Canada, you have to pay for alcohol (though the prices are pretty good)."

Pros: "Service, listening to my questions, overall!!"

Pros: "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Cons: "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."

Pros: "Very helpful staff during boarding very good dinner"
Cons: "breakfast meal - very dry sandwich with only one slice of cheese no internet access during flight inability to use headphones during take off and landing"

Cons: "Seats were too small."

Pros: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Cons: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."

Pros: "Complementary headphones, drinks, and snacks. I flew economy as as a 6'3" guy I was generally comfortable -- though I would recommend you sit in the aisle seat. Food wasn't the worst."
Cons: "Nothing really."

Pros: "nice plane"
Cons: "entertainment system did not work properly,food was worse than fast food,cabin crew was average at best."

Cons: "Nothing"

Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"

Cons: "Hi, Pliz sort out the menu,the food was rubbish."

Pros: "It was great."

Pros: "Somewhat"
Cons: "Food"

Cons: "Never took the fly"

Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"

Pros: "Ease of boarding"
Cons: "Nothing"

Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."

Cons: "When I reserved in Kayak it said it included luggage!! I was charged 65 pounds!!! I need a regund for this!!!! Please let me know what to do!!"

Pros: "Efficiency"

Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."

Cons: "You had to pay for your drinks and snacks on the plan."

Cons: "same as above"

Pros: "It was short and fine"
Cons: "None"

Cons: "Nothing"

Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."

Cons: "not much room. cant explain the boarding. too complicated and required going down stairs."

Pros: "food was excellent ... service is always top notch"

Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."

Cons: "No WIFI"

Pros: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"

Cons: "12 hour delay. Very disappointed with British airways"

Pros: "Easy trip, well managed, efficient"
Cons: "No drink or snack unless you pay for it"

Cons: "Freezing cold cabin"

Cons: "You charged me for coffe after flying all night"

Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."

Cons: "Please include a complimentary tea and/or snack."

Pros: "Same as above"
Cons: "Same as above"

Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."

Pros: "Good documentary films to choose from to pass time."

Pros: "Did not like that I had to buy a coke. Like common really?"

Pros: "great service - flight was smooth takeoff and landing"

Pros: "Fabulous experience on every level"

Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."

Pros: "Punctuality"
Cons: "I bought an extra piece of laugagge and I had problems on both check in processes because I wasn't shown on the system."

Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."

Pros: "The service was great!"
Cons: "Leg room. I'm very tall."

Pros: "The price! BA direct was twice the amount. Traveling with three adults can get costly"

Pros: "Polite and helpful"
Cons: "Lost my bag with items in it that are irreplaceable."

Cons: "Very very late. So much for British punctuality."

Pros: "It was short"

Pros: "Everything was fine."

Pros: "Lunch salad! Great idea. Mini forks too cute to stand."
Cons: "The gate not being announced until 20 minutes before boarding. However, this probably wasn't BAs fault."

Pros: "See overall comments"

Pros: "Staff's attitude, courtious and caring staff Flight timings, no delays Food was good"

Pros: "It's a short trip on Aer Lingus 1.5 hours so all was good"
Cons: "Wish Cork airport had an enclosed ramp for de planning rather than a step outside in the rain."

Pros: "I was upgraded to club world."
Cons: "Halfway through the flight a passenger who was apparently being "victimized" was placed next to me. This guy stank like a goat and was a disgusting slob. Way to ruin a rare upgrade."

Pros: "Everything was perfect. Thank you!"

Cons: "lost my luggage for no good reason"

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COVID-19 information

Safety measures for airlines flying from London Heathrow Airport to Toronto

Airlines flying from London Heathrow Airport to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from London Heathrow Airport to Toronto

Mandatory masks

Masks required on board, masks provided on flights from London Heathrow Airport to Toronto

Social distancing seating

Middle seats unavailable to book on flights from London Heathrow Airport to Toronto

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from London Heathrow Airport to Toronto

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