Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful
Positive: It was refreshingly easy and polite check-in and boarding staff. Flight was on time and Helsinki is a very well-signposted airport. Shopping was nice as well. Flight was not full and I had lots of space in economy. Flight was perfectly on time. Negative: Food and drink not very good, but that it is normal on any airline. Didn't expect anything else.
Business seating is soooo uncomfortable. You can sit straight up or lay down. You need pillows behind you because the back doesn’t lay down. Those are need to “prop” you up. The chair has no padding whatsoever. Food was gross. I’ve eaten on Finnair before and the food was exceptional. This time it gave 2 people in our party diarrhea. It was the chicken dish. I took 2 bites and didn’t eat anything more. The flight attendants were nice. You needed an additional lounge in Terminal D at DFW Airport. After waiting 40 minutes to enter, we finally gave up and went to a bar across from the club doors. I’m unsure if I’ll ever book a Finnair flight again.
Very good seat, very comfortable, good food, and good service.
It was a good flight, very comfortable seats for sleeping in business class. Probably the most comfortable business class seat I've ever had (20+ times in business class on various airlines). Service was good, but the only downside is my screen didn't work and it had to be reset multiple times to get it to shut off. I had to block my eyes because the screen was white almost the entire flight and I wore an eye mask when I slept. But when eating and reading in my seat, my eyes hurt because the only way to turn the screen off was reset it and the screen would only be off for a few minutes at a time.
Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.
All reviews good because...flight from BWI to London ,economy seats was miserable. I usually book 1,step up from economy but this would have added 1500 bucks 1 way. Bit the bullet and upgraded for retun flight, otherwise all ratings would have been rock bottom.
Great. It was awesome to have boarding from the front and back of the plane as it made the process go very quickly
It was okay. The airplane was a little smaller than a flight from Thailand to Helsinki.
Wish that everyone would board the back of the plane first. Also let kids on first. The gate wasn’t open at arrival and we waited 45 minutes to takeoff. They made up for time in the air.
My flight was canceled a few hours before boarding. I was rebooked on Copa airlines and missed an important meeting .
The head flight attendant made the trip excellent. He was very accommodating.
Good quick flight on a small but comfortable plane. I'm 6'3 and had plenty of space.
Offered to check carry on to final destination. This is the most absurd thing in the world. I'm carrying on because I need what is in the carry-on. I'm okay with picking up at next stop but then I will be on much larger plane that can accommodate it. Also, if there is ever a change to your flight. Go to the airport and have the people there fix your ticket. Don't do it over the phone or online with United they screwed us up and ended up with flights for our last leg that took off before our first leg.
The economy seats on the 777 was not as cramped as I had feared, but the food was terrible.
Experience was great - no complaints. Took off on time, landed early. Got to the gate relatively quickly - took a little bit of extra time to deplane but nothing excessive.
Economy plus was so cramped I could not use my laptop. It was beyond bad.
OK, we were delayed and had to de plane and reboard.
United is one airline which regardless of how many separate United tickets in existence, if one flight breaks down, the airline will take care of all the flights.
Both our flights were delayed. Almost didn’t get in the second flight. Staff was rude to the bone.
All aspects were excellent - it helped that the flight was only 2/3 full and I had no one sitting in my row. The Pre-check (US Passport Control and Customs) in Dublin made everything so easy when we arrived in Chicago.
I love the direct flights. It saves a lot of hassle and allows immigration and customs in Ireland, making arrival much easier.
One of the best flight experiences I've have had in along time. Would fly with them again.
Like getting a bus. No great luxury but will get you there
Got us to destination alive, albeit a bit late. Luggage was left behind. No live tracking app available (available on some other airlines). Supposedly going to be delivered in next couple of days.
So, the trip from Dublin to LA did not really happen because the flight took off before we could finish the transfer.
Very nice experience. Flight had good entertainment system and good food options. Customer service was very friendly and nice as well.
The connection time between the regional flight (from Newcastle) to an international flight (to The States) was too short. To require as second security scan and customs clearance within an hour and 20 mins is not enough time to make the actual connection. We had a final boarding call the minute we walked out of US customs and had to sprint (with two small children) through 20 gates to make it in time before the door closed. The concept is great in theory to clear customs before leaving Europe, but the timing needs to be adjusted. We travel abroad frequently and won’t be using this route again. Thanks.
Like - the crew were nice Dislike - sitting on the tarmac for long periods after boarding and landing.
I was not admitted to the flight!!! i need a refund for this.
Worst customer service ever experienced on the planet, dirty plane, no communication, and severe delays
Flight cancelled 2 hours prior to boarding. No explanation. No refunds.
Well, its a hit or miss when boarding most of the time your employees just let everyone enter immediately In one bum rush. Then out of know where tell the passengers only let A can enter then b then c etc. So make a decision and stick to it. Do it by alphabet and have famn strick compliance. Let the public know. That makes easier on passengers.
Arrived as recommended at 8:15 a.m. for an 1115 flight, that kept getting delayed delayed and delayed and then finally canceled. Instructed for the split flight to go to Fort Lauderdale, and then find our way from there back to New York. I don't think I will ever trust flying with JetBlue again. This was my second horrific experience and I am really angry.
Delayed by 1.5 hours. Terrible apologies, half hearted at best. It will be a LONG time until i book w Jet Blue again. Very disappointed.
Qatar does not answer phone calls and communicate with travelers about trip cancellations
The seats have so much room. They give great free snacks. Staff was so nice.
My check in was stressful. I somehow lost my seat from my original booking, the plane showed no availability/no seat when it was time to check-in. I called and was instructed to try to get a seat at the airport. I asked if it was a full flight and the travel agent said the site showed some seating but was not able to secure one for me. Why not? On my way to the airport the app finally revealed one available seat towards the back of the aircraft that I was able to book. It ended up being an overbooked flight, so glad I wasn't stuck.
Flights with JetBlue from San Diego to Boston are a miserable experience. The flight was delayed about 1.5 hours due to “weather” supposedly but the flights for other airlines left on time so it just have been some kind of weather that only affects JetBlue. I had a small carry on - purse. The crew stored it in a bin 2 rows down from me because they were using the bin next to my seat for other people’s stuff. The TV screen in the emergency row seats does not work. It just was awful from start to finish. When we landed, we had to sit inside the plane for a very long time because the plane had to be moved to a different gate.
They made me check my bag and I didn't need to as there was overhead space available. I paid for a seat towards the front of the plane and it didn't recline. I requested a refund and they declined to give me one.
How about changing the personal out to more friendly human beings? This team was pretty arrogant. No fun!!
Everything could have been better. What needed to be wrong with United went wrong
Excellent service. The crew goes above their way to make the customer comfortable.
It was good. The seats in economy weren’t bad
I hated the FRA Airport. Confusing signage, including the path to Immigration and Security It seems that the airport grew haphazardly over the years. I have been through multiple WW Hubs with much better experiences.
Excellent service; they helped me reschedule so I can fly in an earlier flight
Wonderful staff. The boarding process can be improved a little better by adequate prior communication but all in all they did fine. However the boarding gate was quite unfreindly to elderly and who needs help with sevral stairs.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
I had a good comfortable seat. There was nearly an hour delay. There was an accident with the champagne, but I was well compensated. These things happen sometimes.
Very good. Comfortable and I felt well taken care of from start to finish
