We loved flying with Emirates in business class, the staff were fabulous, going above & beyond
They cancelled our flight, rebooked, cancelled that one. We are now flying New Zealand Air and need a refund please. How do we get it?
Wifi was not operational for the whole trip. Other than this, flight was well received .
The seating is spaced out nicely, The crew could have offer more drinks.
Over - amazing. The aircraft is somewhat old on this route.
The best ever, friendly and attentive cabin crew, amazing captains who utilised their expertise for less turbulence, just overall amazing
We arrived in line for check in at 6:15 p.m. but did not check in until 8:00 p.m. The line for economy check in was very long, and all of the desks 03-13 were not open, although most of them opened sporadically. The crew on board were very nice and helpful, friendly and kind. It has been many years since we flew Emirates (at least 17 years), and we notice that foot rests are no longer available in economy, but we were lucky enough to fly in the upper deck and appreciate your opening some of your flights to economy passengers in the upper deck. We will definitely fly on emirates more often! Thank you.
Boarding for business class passengers can be improved. Also, when debarking the aircraft, Economy passengers are let off first due the way the configuration of the cabin upstairs.
Ove the A380 planes. Comfortable seats. Served great Indian food and Masala Chai!
no problem with Emirates it was the underpricer subcontractor Who was ridiculous
I was sitting almost in the back, the seats are very tight and there’s no legroom, it’s uncomfortable for a long distance
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
I use a wheelchair for mobility. Both in my flight from Houston and back to Houston from Istanbul, the Turkish airline staff asked that I claim my wheelchair at the luggage area. On arrival to Istanbul, parts of the wheelchair were in disarray at that time I raised no objection however upon claiming my wheelchair in Houston parts where outright missing. In both occasions, upon arriving in Houston and arriving in Istanbul, I asked multiple times why am made to pick up my wheelchair in the baggage claim rather than at the jet bridge. Getting the wheelchair at the jet bridge minimizes the probability of loosing parts because they can be hopefully reclaimed on the spot. I was told in Houston that a manager turned down my request to claim the wheelchair at the jet bridge in Houston. This is extremely frustrating because a wheelchair is not a set of clean underwear or a toothbrush- this is the way I move. A Turkish Arline staff took my complaint at the luggage claim area in Houston but as of the writing of this review the only contact I have received from the airline is because I initiated a claim rather than her as she told me she would.
The 2 agents on the check in counter were super nice , helpful and very polite. Boarding was like a 1 2 3, I would recommend Turkish airlines for your next trip.
Flight Singapore - Istanbul was perfect. Flight Istanbul - Sao Paolo - Buenos Aires was really good but there was a big delay in Sao Paolo (Brazil) due to a problem with the ground staff and not related to Turkish Airline. Overall a very good and solid experience
The segment bkk ist was ok. The segment ist to yul the boarding was chaotic with 5 control before get in the plain, in addition to normal control by scanner and metal detector during transfert
I recently flew with Turkish Airlines, and I can confidently say it was one of the best travel experiences I’ve ever had. From the moment I boarded, the crew was incredibly attentive, warm, and professional. They went above and beyond to ensure everyone was comfortable and well taken care of throughout the flight. The highlight, however, was the food! I’ve flown with many airlines, but Turkish Airlines sets the bar incredibly high when it comes to in-flight dining. Every meal was fresh, flavorful, and beautifully presented. The variety of dishes, even on a long-haul flight, was impressive. It felt like dining at a high-end restaurant at 35,000 feet! The seats were comfortable, the entertainment options were great, and the overall atmosphere made the journey enjoyable. Turkish Airlines truly excels in combining luxury and hospitality. I wouldn’t hesitate to fly with them again—highly recommend!
Turkish Airlines overbooked the flight and they did not allow me to board the flight even though I had the proper boarding pass and was at the gate on time. Simply unacceptable.
In sharp contrast to the modern glitzy airport, boarding facilities were primitive. Passengers had to board buses and walk up steep stairs in bitter cold with carry-on baggages. I found no reason why aerobridge was not provided.
From the checking, ground handlimg was very poor.seems new personal on duty,people qho suppose to be teaching them didnt see around.new people may mislead passenger, as of flt info boards, not give proper info.even informatiin counter people dont get uptodate info.makin big ques, totally disaster.guests were not happy about it.even boarding to aircraft some BC class pax sent to aft staircase, some aft pasx sent to front door.poor ground handling.may need to improove.
Nice crew.flight delay fromBKK for some ground prep issue I guess, crew serve well to guest, and respect to guest as well. As usual AC is old,and nt much comert in compare to other rehional airliners.other than that.all good
All good, on time, depart.only bad side was, airxraft is too old to be in business.hope ailine will manage somethinv somewhat.all good
Flight was on time.food is as usual good.Aircraft is old.old A320, seats aithout any display.crew serve well
Was good, comparatively. A330, with good crew set.on time depature. And crew try there best, to make thing efficient.
Spesific ,Crew and cabin manager, look after all pax on board despite being in a old A320 equipment.Got free seat upgrade as well,but old style seats, no much comfert on it.But food and the spesific crew, was amazing.maintain airlanka standerd.the cabin manager, who was so much keen,keen operate as per SOP.
Was got free upgrade, on old A320.aircraft is out dated kind of.bt service ,cabin manager, tried there best.and food was excelent.
When flying from Indian Sector, should be more prepared with Indian food
KAYAK Real time status update is not accurate.the flight inbound rejected and go around.and came back and land. Delay abt 30 min.still shows ontime.track ur self if u wana real time.and cabin crew s are nicer. Aircraft is jst ok.old airplane.and in midflight ,seems have some compressor issue.airconditioning was nt work properly either.I could litarary see guests were cheking if AC is working.bt on landing it start to gv cool.which probably some one intentionaly kept .which was so bad.even breathing was bit difficult.otjer than that.for me all ok.
This leg of the trip was smoother than compared to the initial trip. Sri Lankan Airlines still have much work to do to improve the overall travel experience.
