Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Lost luggage, 2 bags were badly damaged and one of the bags came open.
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
Seats need to be updated. Allowance needs to be made for dinner service at an alternative time
The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent
If I could fly Virgin Atlantic airlines to every place, I need to go, I would. Leaving Heathrow through the special virgin air entrance, security is completely white glove service. I love this airline. From ticketing agents to flight staff everyone tries to make it a wonderful & happy flight experience. I wish other airlines copied the positive culture of Virgin Airlines.
The crew on both flights were courteous and professional. The flights were smooth and on time. Great experience overall. There could have been at least a drink on the flight's JFK - JAX leg.
Aer Lingus App never showed the gate and the board did not update until very close to the time the gate was due to close. Both planes departed late but no announcement was made which would have saved a run for the gate.
I was pleasantly surprised and enjoyed the services of the airline since flying is not my favorite thing. My goal was to be with my brother's family in Manchester after his death. All staff was helpful, the food appreciated since I selected an overnight flight. Every aspect of the experience was comforting. I plan to return to Manchester in order to attend my brother's funeral in October and hope that I am able to find a reasonable priced flight. Thank you
Poor check-in experience in Manchester. Delayed boarding and check-in agent never explained how to transfer in NYC to JetBlue.
The seat pitch was a little tight for me, but I survived. There was a volatile, enraged passenger a couple of rows ahead of me and the cabin crew defused and resolved the situation calmly, quickly, and successfully.
I would definitely use a Linus again, the price was right, the service is excellent. No delays. Wish I had a direct flight from my hometown Detroit.
I believe it was short flight in plane I understand not that much compared to other airlines but weighting for checkin was too long need extra person for checkin or Atleast someone to let the customer knows don’t worry someone will be here shortly.
Very polite and helpful staff. Jet blue…ok, but not as helpful!..
Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.
Very sad, couldn't stop crying. Was an hour delay in Ireland and when we got to Canada the flight was boarded and couldn't get on. Was the last flight of the day. Now in a hotel waiting on a stand by.I have to got o work, so I'll go first available while my son stays in the hotel til one's available
There were a lot of empty rows. As a single passenger I should not have been seated with 2 others. The WiFi didn’t work. The Kosher meal was awful.
The ticket was reserved in my name but not paid for by underpricer. Alaska airlines was unable to issue my ticket (could not connect the ticket with the PNR) due to an error with underpricer and I spent the better part of 2 hours at the ticket counter trying to rectify.
Terrible way of boarding in Reykjavik. Seats comfortable. Meal was good.
1. No food on a 8 hr flight is a travesty! The fare was not that low. 2. The entertainment was pretty bad and you had to buy headphones!!! 3. Only 2 toilets for the whole Economy section!!
Unlike my prior three connections on this latest journey, this flight was fairly good. Only issue was boarding as it was once again one of those Icelandic issues of bunch up, walk in the rain to a bus that then has you run up three flights of stairs to board the plain. I was in Saga class but the bus scramble eliminates any chance you get on first and have to then find a place to squeeze your carry on into an overhead that the people in economy populate so they can grab it on their way out up front. But unlike other Icelandic flights this journey I did find more the of the business class like accommodations then the other air segments. This one found a pillow and blanket waiting for me and I actually received a small cup of sparkling wine and had a bottle of water in place. Service was attentive and the flight departed and arrived on time. Received a menu and had choices of a hot or cold meal. I choose the hot which was cod and it was good. Decent size portion, salad and a choice of dinner rolls. Beverage menu was a selection of wines, beer and soft drinks. Desert was a small Tiramisu. Overall the six hour flight was a good experience for the price point.
We paid for saga class, which is the business class for international. My seat was broken and did not recline and my monitor for in-flight entertainment was broken.
If there was a disclaimer regarding food service or lack thereof, l missed it. If l had known l would have prepared better. Same with transferring at Reykjavik. No information about disembarking via stairs into rain, slush and puddles deep enough to swallow a foot. After being treated to haute cuisine restaurants and warm inviting environment during the flight, the airport is, let’s be kind, disappointing. Plane was comfortable, Airbus, staff were welcoming enough. I would likely try the route again. Maybe have a night and day in Iceland. Maybe not.
For an economy lite experience, it's by far the best I've had. New planes, clean, great destinations. Very happy to have discovered Iceland Air.
Smooth efficient airline. Think they should have their own bag drop as the queue took 30mins to bmscan and drop
did internet check in but still had to get checked in at the counter and this was not the first time. Bummer!
Paying $75 for my bag is disgusting. Got off ground late so I missed my connections. Kept us waiting for passengers in the cold. Will not use them again.
Really appreciated the care, attention and friendliness of cabin crew. Very comfortable, prompt and efficient flight.
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
Big queues on arrival at airport despite having already checked in and only needed to drop bags off. Flight delayed which impacted on connecting flight.
The check-in baggage belt was broken (which is understandable) but what was surprising is they would check you in, give a baggage tag and then you have to drag the baggage to a different counter at the end of airport. No vegetarian option in in-flight meal. British Airways remains the worst big name airlines and always my last option while booking.
Very bad.i will never book British flights for future
The booking agent, cheapflightsfares, messed up, and the information for the seats we paid extra for was not sent to American Airlines. We were separated on the return flight and sent to the lowest economy section. The flight attendant helped arrange seating at the back of the plane to allow my wife and me to sit together.
Smooth roundtrip to Manchester, UK from SFO. I think BA is fabulous.
We're waiting an BA flight being operated from London to Raleigh
My flight was cancelled for the second time in the Raleigh to NY route .. Cancelled going from Raleigh to NY and then cancelled again from NY to Raleigh going home. Weather was the stated cause but the weather did not seem overly bad anywhere. They blamed lightning but I lived in Florida and planes constantly took off and landed in lightning conditions. I got the feeling that the flight was under booked and it was simply cancelled... The folks at the gates were nice and helpful (not their fault) but it was extremely frustrating and painful to get around those two cancellations. I missed one whole day of my vacation and had to rent a car going home in order to make it back in time to pick up my pet. The hotel I had to get going and the rental car I needed going home were both not covered by American making my vacation much more expensive. I do not think I will ever use American Airlines again.
It was a flight operated by Aer Linus for BA and the plane and crew were very good but the food selection was average.
