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Pros: Very accommodating staff

Cons: breakfast served was still frozen.

Pros: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic

Pros: Boarding was crazy and confusing. Ground crew poor communication and rude

Cons: Everything

Pros: Flight took off on time. Boarding was organized.

Cons: Cabin was cramped. Food quality was so so.

Pros: They change my seat from middle to window, but that’s all.

Cons: Flight delayed. Food was salty and cafeteria like.

Cons: old, worn out plane, outdated. Very tight connection in LHR, I made it but my luggage didn't.

Cons: A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !

Cons: The transfer from international flights to domestic is difficult. I came to Guangzhou with a joint flight of Turkish airlines and China southern but there was no one at the airport when we landed to inform us how to transfer our luggage to the domestic flights and how to check in. Considering I don’t know Chinese, this was tough.

Pros: Seats were very uncomfortable

Cons: too expensive for flights

Pros: Movies and screen

Cons: Flight delayed. Crew doesn’t speak good English

Pros: Yes

Cons: Everything was good

Cons: The plane was delayed due to waiting for people to clear customs.

Pros: Food and crew excellent.

Cons: Boarding process delayed as groups 3-6 all lined up together. No air at seats

Pros: Flight was on time and clean.

Cons: They missed by special meal once.

Pros: It was on time

Cons: For Air Canada to go bankrupt.

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.