Both ground crew and flight crew were rude, and did not provide any level of service. They made it very difficult as we were traveling with a passenger the required assistance.
It was OK. The flight is pretty long for the airlines to only offer a simple sandwich on business class. The entertainment is similar to that on other Skyteam members. Ultimately the airline lost my bag and didn’t deliver it to me until the next day after a lengthy lost baggage report.
Good, the flight from Miami to Mexico City was better than Mexico City to Miami
It was good in general. The Crew during the flight were very nice at all times.
Annoying that we had to go to departures and get boarding passes. Should allow us to be booked all the way through, this is the only airline i have this problem with in MEX. Late boarding and take off
the guy in front of me put his seat back immediately...and then left it back including thru landing and taxiing to the runway. attendants did not check/ask him to put it up for landing.
This is not a low cost airline. Stop acting like o e.
Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
Suddenly, I don't find my flight back on the app Help Ticket 0757345716866 Hoeflich Flight back Sunday ib5333 Ib2629 Ib4268
Delayed. Mismanagement of gate lines. Passengers arguing with eachother as a result of lack of organization by airline. Avoid this airline.
Flight from Madrid to Dakar had no onboard entertainment for a business class. Not even a single screen . That was disappointing. The WiFi only worked for the first 45 mins of the flight.
The flight was delayed over 3 hours and at the gate, we waited for an hour to start boarding. The gate lack of communication with the passengers was atrocious and when asked they even said they didn't work there and were just standing in for someone else so they couldn't give us an information about the flight status. The crew did not offer blankets, pillows nor headphones.
Awful!! Flight from Miami was delayed. Therefore we missed connecting flight. Nobody knows where our suitcases are for 2 days already !!! As far as the air craft: TVs are not working, food ala cart and even that looked awful. Did dare to taste. If you want a blanket - bring your own. Nothing is free.
Our flight was delayed by 2-hrs but I understand it was beyond the scope of the crew members
This flight was a code share for both Iberia and American Airlines and run by what I assume is a charter company Level. It was difficult if not impossible to get a seat assigned, check bags or use any customer service functions. I would skip it!
wow American airline was very very good from provided meal to services was excellent really very comfortable and 5 stars meal and service.
Our flight was delayed from Rome to Madrid as well as several other flights coming in and Iberia held the flight for almost 1 hour for all of us to get on the plane and make sure our luggage was coming with us to Dallas!
Shame on this company More than 5 hours delay and what a mess Business class with zero service - no pillows, no blankets, no drinks Economy class with no reserved seats- people were mad
No empathy for my situation, arriving at the check-in counter 5 minutes after the deadline to deposit baggage due to a very delayed incoming intercontinental flight. The attendant simply stared past my shoulder and picked up the microphone to announce a "reminder that all passengers must arrive at least one hour before the flight" before speaking to the passenger behind me. I understand that there are rules above deadlines but at least show some damn empathy. It was Christmas morning and I'd been travelling for 20 hours for goodness sake!
My flight was changed 4 tienes , delaying my arrival lore than 5 hours
Flights were delayed both ways, with no communication provided by the boarding desk. Delay time kept changing and the boarding process is a pain, as it is so disorganized. Would not recommend.
They changed the booking I had twice. I got an email last night at 10pm (which I missed of course). Went to the airport this morning and found out it got cancelled due to plane maintenance issues. They offered a flight for tomorrow morning and I just got an email with cancellation notice. Again!! I would not recommend booking with this airline.
Ridiculous fees for seats and restrictions of 10kg carry on. Cheap a$$ airline
I had a flight before this one and I was able to get to the plane, the doors were open and they didn’t let me in. It was still 15 min before departure and the plane was there with the doors open and the hall as well and I went all the way there and they didn’t let me in. Then they tried selling me another flight 4 times more expensive than what the original cost and with a 7 hour layover in a different state when my flight was direct and cheaper. Very disappointed, specially with their 0 flexibility when it comes to travelers with multiple connections.
Buen servicio y muy puntual El problema ENORME es pagar por la página de Viva Aerobús lo cual es imposible aún con fondos suficientes en la tarjeta. Eso te obliga a acudir al callcenter de la aerolínea, en donde para que te atiendan transcurren 45 minutos, y ya que se tiene la suerte de comenzar la llamada, te toma otros 60 minutos terminar el proceso de pago de los tickets o de la maleta extra que deseas comprar.
It is ridiculous that electronic checkin for under age kids can be done and need to be done over the counter. Having said so, we were requested to do the single line for this as if we never did any checkin or made services for this to happen fast. Just ridiculous. Flight delayed as it is the regular business for this airline.
Flight was delayed an hour and 50 minutes. No real explanation to everyone. Seats were not comfortable at all and charged for drinks. Crew didn't seem apologetic for the delays.
It is very uncomfortable to have the official timing saying on thing and the airline saying other things. We couldn’t have a proper dinner with kids below 5 years and the hassle to board just isn’t functional
Awful. Flight was late. Follow flights cancelled. No person at the British airways counter for hotel voucher. Awful service.
Everything, every step of the process, from check in, to boarding, to exiting the plane was organized, efficient, and orderly. Excellent experience!
It was all great, a nice flight. I'm glad we didn't pay several hundred quid to sit together when we were able to sit together anyway is all I would say
We ordered kids meals - which were not kid friendly at all! (the breakfast that is - scrambled eggs on a bed of spinach and asparagus?)
They can't seem to deliver a delayed bag in less than a week. Is this the 19th century?
Cancelled our flight due to weather. But didn’t rebook us on the next available flight. Had to spend over 5 hours on calls to get on a wait list: and then whole day at the airport to get ticket confirmed. Absolutely terrible. Need to shut down airlines if they cannot perform basic tasks such as rebooking for their own cancellation
2-1/2 hours on tarmac after arrival to DFW, lost connection to London, 3 hours wait for customer assistance, stayed on our own account in DFW, no replacement flight for 5 days, had to cancel the entire travel and return to Monterrey today.
Boarding good. Seats uncomfortable when lie flat. Food was awful. Tasted stale and chicken was dry. No live tv or flight map. Had to pay for internet.
Staff , Comfort and Food were excellent. My individual lamp did not work so I could not read, neither my novel nor the menu. I found it impossible to check in online. The website sent you round and round a loop. The only way to break the loop was to view and change your advance personal details.
On the morning of my travel I received an e-mail that my flight vom Dallas to London had been cancelled and re-booked onto another earlier flight which meant I had very little time to transfer. In addition I was told at the airport that I had to pick up my luggage in Dallas and drop it off again even though I had booked it as as 1 trip from chihuahua to London. Throughout my flight from chihuahua to Dallas I felt extremely stressed about the connection flight and did not appreciate that it was changed last minute on the morning of my travel. In addition since the flight was operated by AA I was not able to online check in for my connecting flight from Dallas to London and was therefore not able to select a seat and had to sit in the middle isle.
The money you save flying volaris is not worth it
In Mexico charges too much for my luggage and I ask for help and nothing one lady she just disappeared 😡😡😡😡😡never going to fly there
I got to where I needed to go quickly. There were no amenities. And the seats were painful.
They were only able to give me a seat and not my travel companion, she had to fly on a different airline. unacceptable
Stood inside the plane for more than an hour before take off
I never got an email for checking in for my flight back to Los Angeles so I got to airport extra early to sort it. they changed the gate, and so I had to run to the other end of the airport. Their app is wonky. They are not on WhatsApp and I didn’t have cell service to call for help. I think they need to up their game with communicating.
Inept company. Won't fly again with them if I can help it. Plane was the wrong size and they couldn't board 20 people.
On time, boarding was a little chaotic and with little information
The flight was delayed without prior warning, first a 40 minute delay, then another 30. Flight was supposed to leave at 13:20 and ended up taking off at 14:50. Once on board I logged into the WiFi entertainment, it asked to purchase a code for 2 dollars which I asked the crew to get. They declined and said it wouldn’t work and no other explanation. Horrible experience. They even charge for water
More options for snacks or drinks ( taking in consideration that a lot of people suffer from Diabetes now days