Both ground crew and flight crew were rude, and did not provide any level of service. They made it very difficult as we were traveling with a passenger the required assistance.
It was OK. The flight is pretty long for the airlines to only offer a simple sandwich on business class. The entertainment is similar to that on other Skyteam members. Ultimately the airline lost my bag and didn’t deliver it to me until the next day after a lengthy lost baggage report.
Good, the flight from Miami to Mexico City was better than Mexico City to Miami
It was good in general. The Crew during the flight were very nice at all times.
Annoying that we had to go to departures and get boarding passes. Should allow us to be booked all the way through, this is the only airline i have this problem with in MEX. Late boarding and take off
the guy in front of me put his seat back immediately...and then left it back including thru landing and taxiing to the runway. attendants did not check/ask him to put it up for landing.
This is not a low cost airline. Stop acting like o e.
Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
Food was okay. Seats were a bit cramped. In flight entertainment headphone socket didn't work on my seat. Wifi was great, so I was able to stream on my iPad
Selection of movies didn't include recent box office hits. Food was average not great. English sparkling wine is not drinkable. Otherwise, everything was great.
Check in at the desk was very slow pus Security, although not Virgin issue at JFK was a nightmare. 50 minuet wait no time to explore airport and get last minuet gifts. total wait 1.5hours
Food has been disappointing in both legs of flight to india
Great staff great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
Great crew - old style upper class seats on the older fleet now feels dated
The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.
Super friendly and helpful staff, from check-in desk to cabin crew.
Everything it's was good; except food and poor drinks, I talk about water.
I always had the best experience for the professionalism of the crew and the way they make you feel as a family!!!
It's was good in general. I had a annoying next seat passenger. But nothing nobody could do anything
My flight from Mexico City to Boston would have been fine, had I taken it, but because the final leg of the trip from Toronto to Boston was cancelled, I decided to fly on another carrier out of Mexico City that offered me a non, stop-direct route. Prior to this, I received several emails and text messages from Air Canada in regards to their Toronto to Boston flight being cancelled and about a similiar flights that departed much later that evening or the following day from Toronto to Boston. I would have hoped that Air Canada would have offered to seat on AeroMexico, but they did not. I flew on AeroMexico from Mexico City to Boston (direct) and enjoyed a wonderful flight. I replied to texts Air Canada's about my situation, but got no response. I have asked to be considered for a partial refund from Air Canada for the missed portion of my flight that I took with AeroMexico. I have yet to hear back.
On time, comfort, service. No breakfast available as per menu, the chicken wrap I got instead was poor and poorly presented (in Saran wrap, as if made at home by the pilot)
AC was 2 hours late which forced me to reschedule my connecting flight (for a fee!). Most likely because of that we had to go to three different gates before we could finally board. Of course it was not the crews fault, but if AC would have wanted to apologize they could have served a light snack or at least a drink free of charge, didn't happen... The display at the MEX airport showed that AC was THE ONLY airline which was delayed, at least at that time period. All the airlines were "Green" but AC was "RED" Nothing to add!
I did like the service and the flight was pretty smooth, however I'm tall and leg room was complicated, the bathroom did not have soap and the default snack was quite deceiving and small
A 5-hour international flight did not even provide a small bag of snacks nor headset. When they refilled the water, I was also skipped without asking. In the next connecting flight at least a small bag of snacks was provided. So don’t understand why no fundamental service was provided for to international one
It's my first time traveling on Air Canada, I was very impressed with the good service. I loved it .
I am used to the seat sizes and the bathrooms being so small. Main complaint was that the world travel map was not working and the food is poor. I think they need to come back with the idea of free meals when the flight is over 5 hours. Buying meals is terrible as I can not eat much gluten. Over all I will always fly Air Canada as it is reliable and friendly staff. I really like that now I can track my bag as to where it is and when loaded on the airplane.
I ordered a drink, but never got it. I ask what type of drinks they had and they could not tell me and there was not printed copy that I could find that is usually on most airplanes. They served dinner and never walk back to see if any need a drink or anything afterwards until they served the snack just before landing.
Check-in wait time was quite long (understaffed for the volume of customers), but energy and hospitality of flight crew was great!
I really enjoyed the flight…and food and the hospitality but didn’t get the food I requested for.
Everything was terrific. Kevin, and the whole crew, were exceptional. Five stars all around! Thanks so much.
Flight held at gate for other passengers. We ended up being late and missed connection
Should have more cosmopolitan food choices - too many Indian dishes - the only entree not Indian was lamb which I don't eat
The plane was ancient, and its technology was in disrepair. None of the charging stations worked, and the screens were barely functioning.
It was all great, a nice flight. I'm glad we didn't pay several hundred quid to sit together when we were able to sit together anyway is all I would say
We ordered kids meals - which were not kid friendly at all! (the breakfast that is - scrambled eggs on a bed of spinach and asparagus?)
Staff , Comfort and Food were excellent. My individual lamp did not work so I could not read, neither my novel nor the menu. I found it impossible to check in online. The website sent you round and round a loop. The only way to break the loop was to view and change your advance personal details.
