|Avg. flight duration||8h 42m|
|Flights arrive in||New York|
|Flights depart from||Milan Malpensa|
|Airlines||Air France, Air Canada, Brussels Airlines, Austrian Airlines, United Airlines, Delta|
Pros: Didn’t like the sandwich offered
Pros: Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing.
Cons: Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times.
Cons: Better in flight entertainment
Pros: Crew was very nice and the food was excellent
Pros: The crew was helpful and accommodating
Cons: The flight was delayed, missed connection, and lost baggage. Subpar.
Pros: Crew was responsive
Cons: Late departure, sitting on the tarmack for hours, most uncomfortable seats
Pros: We finally got to our destination
Cons: Weather delayed the flight by around 4 hours. Crew at the airport were clearly stressed and took it out on stressed passengers. You had to ask for everything rather than the crew proactively doing things to make people comfortable (regular updates, food vouchers, going around making sure people are comfortable). Captain on plane was good. Crew on plane was ok, more socializaing with each other rather than being proactively helpful.
Pros: I like that the pilot to managed to take off in the snowy conditions and arrived our destination LA our time. The crew was amicable. That was it really.
Cons: I felt the plane was not very comfortable for a 5 1/2hr flight. I will not fly this plane never on transatlantic it just not cozy like big airbus or b777. Air Canada should invest in big planes if it want to cash out on the passengers connecting their pacific flights.
Pros: The people at the gate. Excellent the girl from El Salvador
Cons: The worst, the attitude of a crew member named Andrew.
Pros: Crew as always with air Canada were very accommodating. Always smiling!
Cons: You are considered as a robber but it is inscribe nowhere you don’t have luggage
Cons: Choice of food was very limited as they were missing the food in catalog.
Pros: The chairs were comfortable the staff was very attentive and nice
Cons: I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally
Pros: Good priority boarding
Pros: Crew were super helpful and friendly. Food was above average for airline food. It was all on schedule. On my return trip - knowing already the confusion with the exit row seat which I explained here, they switched me to the correct exit row without a problem or charge.
Cons: I tried to book exit row seats online. The seat map would not load, so I called the number suggested. Had a long a confusing conversation with a woman who did not seem to understand what an exit row seat was. I booked seats, but my card was never charged and I received no email confirmation. I tried the website again and this time saw the seat map. Completely misleading. The real exit row is the row IN FRONT of the marked exits on the map. I chose the row which looked like an exit row, and on boarding found that I was in the row behind the exit row. The flight attendant took a photo of my seat map print out, because it was so confusing!!! No wonder the woman I spoke to sounded like she didn't know what she was talking about - she was following the seat map too!
Pros: Quick boarding decent legroom
Cons: Breakfast was not great
Pros: Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate.
Pros: It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight.
Cons: The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like.
Pros: On time, nice breakfast
Cons: Not enough leg room, same as everyone
Cons: Free wifi
Pros: Clean, comfortable and on time.
Pros: Getting off the plane
Cons: I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost.
Pros: Nothing at all
Cons: It could have been on any airline but United
Pros: Crew on flight was very nice. Plane has a lot of space for legs and comfortable seats. We got vouchers and a toothbrush with tooth paste (AT LEAST THAT) for our forced overnight stay.
Cons: Horrible experience. Plane had an engine issue and ended up being delayed for so many HOURS that we had to sleep in Houston. The organization was a big mess - so poor that we reached the hotel only at 130am while we had to wake up at 4ish am to be at the airport again by 5am.
Pros: Nice & quick! Made me feel safe even though it was icy!
Cons: Nothing really.
Cons: Keep being the example other airlines shoud follow. Awesome job Delta.
Pros: Getting to my destination.
Cons: Leg room, more room for carry on bags, coats, etc.
Pros: Super comfortable seats. Lots of movie options.
Cons: Food was not very good
Cons: original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover.
Pros: The crew really took care of us. You could tell they care.
Cons: I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great.
Pros: Great staff!
Cons: Seats very narrow. Baggage took a long time to load which delayed departure.
Cons: Bags didn't get loaded, plane delayed. Poor customer service.
Cons: Air Canada continues to underwhelm me. We left the gate 35 minutes late despite having everyone on board. Then off to de-ice where we sat with a truck outside for ten minutes they did work. It was like they were having a coffee break. The flight and board service was exceptional. Baggage delay of a
Pros: Crew, seats and entertainment. Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight.
Cons: Ran out of half the food options halfway down the plane.
Milan Malpensa (MXP) Italy
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