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Pros: The crew

Cons: The screen

Pros: Amazing crew, excellent drinks and decent food. Very comfortable seat

Cons: Everything was great

Pros: Crew was nice

Cons: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows

Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.

Pros: Crew was exceptionally nice. Live DISH TV unexpected and appreciated.

Cons: Nothing

Cons: Slight delay

Pros: Crew was great, check in was fast. Overall great experience.

Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.

Cons: Seats were really old and outdated

Pros: The seating in upper class is unconventional and uncomfortable.

Cons: Reconfigure seating in upper class. We will no longer be customers for that reason alone..

Pros: Speedy boarding and good locker space

Cons: Lack of room in seat especially with seat in front reclined.

Pros: Excellent airline

Cons: The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience

Pros: The crew looked after us well

Cons: It was all good

Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.

Cons: The seat was a little lumpy. More leg room would always be appreciated.

Pros: The seating in upper class is unconventional and uncomfortable.

Cons: Reconfigure seating in upper class. We will no longer be customers for that reason alone..

Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.

Pros: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.

Cons: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks

Pros: Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost.

Cons: Seat was shockingly small, even for economy class. TV was poor quality.