The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
KLM is my favourite airline. Never ever let us down.Staff are first class.
Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
Seats need to be updated. Allowance needs to be made for dinner service at an alternative time
The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent
If I could fly Virgin Atlantic airlines to every place, I need to go, I would. Leaving Heathrow through the special virgin air entrance, security is completely white glove service. I love this airline. From ticketing agents to flight staff everyone tries to make it a wonderful & happy flight experience. I wish other airlines copied the positive culture of Virgin Airlines.
Premium was very comfortable. Food was delicious. I had specific diet requirement and Virgin Atlantic ensured it was provided. Onboard crew was very friendly and caring. Extremely smooth journey. I wonder how upper class experience would be. Perhaps one day, I will try upper class.
From Rome to Dublin if you want any refreshments you have to pay for them, Not used to this as we typically get soft drinks and a little snack on a 3hour flight in the US.
Aer Lingus App never showed the gate and the board did not update until very close to the time the gate was due to close. Both planes departed late but no announcement was made which would have saved a run for the gate.
One of the best flight experiences I've have had in along time. Would fly with them again.
The connection time between the regional flight (from Newcastle) to an international flight (to The States) was too short. To require as second security scan and customs clearance within an hour and 20 mins is not enough time to make the actual connection. We had a final boarding call the minute we walked out of US customs and had to sprint (with two small children) through 20 gates to make it in time before the door closed. The concept is great in theory to clear customs before leaving Europe, but the timing needs to be adjusted. We travel abroad frequently and won’t be using this route again. Thanks.
There was a mixup with our tickets. They said they did not receive payment for them but yet we had seat assignments. We had to purchase last-minute tickets which cost us three times as much. that’s why they got a rated of a one.
I was pleasantly surprised and enjoyed the services of the airline since flying is not my favorite thing. My goal was to be with my brother's family in Manchester after his death. All staff was helpful, the food appreciated since I selected an overnight flight. Every aspect of the experience was comforting. I plan to return to Manchester in order to attend my brother's funeral in October and hope that I am able to find a reasonable priced flight. Thank you
Very good except for the boarding process which was more hectic than it should have been
I would definitely use a Linus again, the price was right, the service is excellent. No delays. Wish I had a direct flight from my hometown Detroit.
Gate agents kind of serious. Had to wait til arriving at gate to choose seats. Thankfully they did give us seats together! And grateful the honored our age, giving us seats at the front.
Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.
Flight was delayed by 6 hours... the level of incompetence was truly astounding. I won't be flying American Airlines again. I don't care if AA is direct and there is a layover with another airline, I'll take the layover.
Flight left on time. Captain provided relevant announcements. We had to wait 45 minutes to desembark due to the ramp closed because of lightening.
I was able to get the AA customer Service desk to put me on an earlier flight without any issues.
It was a train wreck but on an airplane. First off, flight was delayed then we board only to hear two announcements, First weather delays in Orlando and second backup battery warning on emergency lights. After sitting on the plane for almost 2 hours they have us deplane due to the maintenance issue. We were told they were getting another plane. In the mean time, I notice another American- Orlando flight and ask the gate agent if I can switch. He says he cant help me and I'd have to walk to A13 from A37. Really!? I get down there and get a seat only to get an announcement my original flight was RE-boarding. The Then inflight there's no communication and I notice on flightaware were circling over the Gulf of America. I call the flight attendant and of course she has no clue and apparently 5m later the pilot finally tells us about another delay. Why does American always have these service and delay issues? They are my LAST choice in flights now!
No gates avail at DFW so our incoming had to wait 30 mins for a plane to push back because they Had mechanical. We boarded 90 mins delayed and then we had a mechanical. Come on American…do better. Also at my seat the tray table had not been cleaned. Floor had not been cleaned. But captain and flight Att were very picture and apologetic.
On the plus side, crew was attentive, drinks were cold, and in-flight entertainment selection was better than some other airlines. On the negative aide, Plane was delayed almost an hour, either no announcements from the gate crew. Biscoff cookies are gross, appreciate airlines that give a choice. Also, crew had no personality or enthusiasm at all.
Wish they had the seat-back video screens for watching movies or playing games.
Very good but wish they had the seat-back video screens for movies & games
Very good. Flight on time. Cabin crew were all really friendly.
All the British airways staff were very helpful and friendly. Every thing was very smooth running from checking in boarding and arriving 40 minutes early. Which is a brilliant start to your holiday.
They removed our booking without telling us. Cost us thousands to book last minute
The plane was clean. The crew were lovely. Food was good - but seat 1D is a poor location. - the crews cupboard is right near your feet and they visited them frequently swishing the curtain from the galley onto my feet everytime also creating a swish of cold air each time & then slamming the door.
Horrible. I bought a flight with British airlines from Amsterdam to Orlando via London. Less than a day they changed my flight to London so I had to fly to London city airport and then find my way to Gatwick for my connecting flight. It was very costly
First of all, the flight was delayed. Then at the gate they told me I got upgraded. I told them that if is not a window sit (like the one I purchased already) I am not interested. They still switch me stating: "is more room for the legs". Came to board on airplane to find out is a middle row sit. I explained the stewardess that I have a spine health problem therefore I need a window sit to lean against the wall. She put me to wait by the airplane door till the person who now got my sit will come aboard and if he/she will agree to switch sits then I will get back my window sit. I got lucky that the person agreed. Next was the food. I don't expect restaurant quality meal on a plane, but I do expect to be thoroughly cooked. The green beans in my meal were raw as can be making the meal uneatable. Thank God we got a piece of bread and some butter to last me for the +9 hours flight. Overall, my experience was awful, and I promised myself that even I have to pay more for the ticket I will never fly with British again.
I asked for a window seat and when I got on the plane 24A did not have a window so was very not happy, but good and entertainment was good and the staff was very good, so the only complaint was the seating.
The boarding to Gatwick was a breeze but the boarding from Gatwick was a nightmare. The onboard service to Gatwick had a lot to be desired but the onboard sevice from Gatwick was amazing ! Very nice,friendly and funny ! Would I recommend BA to anyone.? ! Yes I would!
It was a flight operated by Aer Linus for BA and the plane and crew were very good but the food selection was average.
Taking off 90 minutes late and no apology, or or explanation any compensation very poor.
Gluten free food was not brilliant. Eg. No potatoes with the main course even though everyone else had potatoes. That addition would have made the meal more filling. No gluten free snacks when everyone else had pretzels. No gluten free rolls when everyone else had a roll. Gluten free wrap was dry . Everyone else had nice chicken wrap. Cabin staff worked really hard all flight
Cancelled two flights in a row. No accommodation offered so had to sleep on the airport floor
