|Flights arrive in||Orlando|
|Flights depart from||England|
|Airlines||British Airways, Brussels Airlines, Finnair, Lufthansa, Austrian Airlines, United Airlines, Air Canada, Virgin Atlantic, Thomas Cook Airlines, Iberia, Delta, SWISS, Air France, KLM, Norwegian Air UK, Norwegian, American Airlines, Icelandair, Alitalia|
Pros: The crew was outstanding, professional and friendly. Food was good. Entertainment platform was easy to use and had great selections.
Cons: Nothing I can recall.
Pros: The food in business was very good as well as crew
Cons: This plane is so old and entertainment is terrible
Pros: The seat was more comfortable and more leg room than Norwegian
Pros: Crew was good, seats were good.
Cons: Barely made connection because we were late landing.
Pros: Crew very pleasant, professional and friendly.
Cons: Tired and dated cabin; seats extremely uncomfortable causing severe back pain. In flight entertainment very old fashioned with small low resolution screens.
Pros: cheap ticket
Cons: lack of service, very unfriendly stewardess
Cons: Missed my connecting flight from Toronto to Houston. No reason given for late arrival. Yes, they gave me another flight...six hours later! Will be asking for compensation. At least for spending money on airport food. After arriving in Houston, i had already planned on renting a vehicle to my final destination. Because of first delay, i had to drive in the middle of the night and finally arrive at finat destination at 4 am on Oct 5. Im going to bed now.
Pros: The seats were wide tall and comfortable, there was enough room for the legs as well.
Cons: A little glass of juice would have been nice from the airline.
Pros: After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system.
Cons: 1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves.
Pros: Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling.
Cons: Our boarding was an hour and a half delayed
Pros: Smooth flight
Cons: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow
Cons: I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience.
Cons: Good airline teamed up with crappy American brings them down. Don't waste money!!
Pros: There was room available.
Cons: This was not business class!
Cons: food screens
Pros: Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights.
Cons: The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult.
Cons: I don't know
Pros: Never made this flight, rerouted Around Pakistan
Cons: Y’all could have given some perks or extra miles
Pros: Efficient boarding, friendly crew, nice range of entertainment options.
Cons: An economy seat is an economy seat ....
Cons: 30min late arrival. Still was ok.
Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!
Pros: Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine.
Cons: Seat wasn't the best, quite hard on the middle back.
Pros: Efficient timely.
Pros: I got upgraded to first class for free
Cons: I was very happy with this flight!
Cons: Longer seat belts
Cons: There was a very strong smell of urine in the back of the plane. Unfortunately, I was in the last row (38F). They (IAH) should offer TSA precheck after customs in the "connecting flights" area.
Cons: I miss the good old days where Captain X tells us what’s seeable out the window!
Cons: The fact that United forces basic economy customers to check carry-on luggage is nothing but a cash grab. Some of the overhead compartments were completely empty yet they force you to pay ?30/ bag. They also gouge you an extra $25 per bag if you bring your carry on to the gate.
Cons: Delayed. 3 hours on tarmac, no AC, then disembarked. Had to rebook another flight. Arrived to Vienna 9 hours late. The whole family lost one day of holidays. Will ask for compensation
Cons: One of my checked baggage was lost.
Pros: I was only a few minutes late and was not allowed to check in my bag or to board the flight.
Cons: They could have let me board!!
Pros: The few were friendly.
Cons: The food selection was poor.
Cons: Bags didn't get loaded, plane delayed. Poor customer service.
Pros: The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!
Cons: The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it.
Pros: Comfort, service food and entertainment. What more can you ask for.
Cons: Nothing. ]
Pros: Crew were wonderful when I was nauseous from turbulence
Pros: Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you
Pros: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.
Cons: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.
Pros: This specific aircraft was really nice n spacious.legroom was perfect. Seat was enough big to sit in good position and thats the main reason i m giving four star just because of aircraft.
Cons: Two things i didnt like.i think there should be entertainment screen i front of every seat and themost important thing is mobile charging usb facility for every seat.
Pros: Pretty decent leg room.
Cons: 22 hour delay that the airline knew about over 8 hours in advance (plane had turned back on way to airport) but flyers were not contacted. Next day, airline did not bother to update flight info online, so had to call to get new flight time. Plane was a little dirty. In flight service is on the poor side. Very infrequent with drinks, water, trash, etc. Breakfast was a yoghurt. Movie and TV selection pretty poor, even the premium paid-for service.
Pros: There was no issues boarding the plane and we all got on the plane pretty quickly, the crew was really friendly too!
Cons: Entertainment was OK but you would expect if you’re watching a TV program that he while series would be available not just random series and episodes (eg series 3 episode 11) I would also say that the food that was served was OK but portions very small. Also one course was finger sandwiches but if you don’t eat egg or cheese then it isn’t great!
Pros: The crew was very nice.
Cons: The seats where VERY uncomfurtable
Cons: Poor communication between Sun Country airlines and Thomas Cook, NO checked bags for our group of 6 made it with the plane, I paid for 2 seats in row 22 and got separated from my wife and put in the back of the plane in 43 with sticky floors. Was not offered any help getting my money back on seats I paid for other than when exiting plane which was too late since I had to try to make my connection at this point.
Cons: Lost flight same airline delay at Paris :(
Cons: Very small plane, so much turbulence during flight. It was the worst.
Pros: the plane was clean and in excellent condition. crew was very professional and courteous. food ok Entertainment and screen quality very good.
Cons: seats could be improved but overall not so uncomfortable
Pros: Mucha organización en el vuelvo y muy buena atención por parte del equipo.
Pros: To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed.
Cons: Send emails reminders to offer web check in.
Cons: If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful.
Pros: The crew was helpful and seemed genuinely nice. The seats felt a little narrow
Pros: The crew very nice and helpful
Pros: I liked the wide variety of movies and snacks available.
Cons: The kid behind me wouldn't stop kicking my seat.
Cons: The seats are not very comfortable for such a long flight
Pros: Amazing crew/ food/seats very comfortable! Very relaxing ride !
Cons: It was perfect !
Pros: The flight was smooth and on time. The flight crew did everything alright.
Cons: Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru.
Cons: Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound.
Pros: Awesome business class seat, or rather throne
Cons: Limited selection of movies
Pros: Service was fine, on the ground and in the air.
Cons: * Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them
Cons: They lost my luggage :(
Pros: Food was ok.
Cons: Very little room in economy class. For a 6'1" person, it's impossible to get comfortable.
Pros: Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience.
Cons: Booked with my partner. Ended up sitting apart. Not good
Pros: Plane was new, and seatback screen responsive and functional.
Cons: Economy seats not very comfortable, very tightly packed together
Pros: Amazing crew
Cons: Inflight was better than I expected. But needs upgrading air crafts.
Cons: The flight was cancelled and had to be rerouted on United Airlines.
Cons: I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib
Pros: I love the food
Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.
Pros: new plane
Cons: horrible check in and boarding experience
Pros: Room to stretch out during flights
Cons: Cancelled on the day with no notification. Offered replacement flight on Norwegian 4 days later. Had to rebook myself with an additional airline at a cost of £500 more
Pros: Nothing notably. One would assume price but it wasn’t particularly different than non budget airlines. I didn’t know Norwegian was a budget airline until I got to my destination and was complaining about how bad my traveling experience was and they told me it wasn’t because Norwegian is a budget airline.
Cons: I had a backpack and duffel back for an 8 day trip overseas. I get this is a budget airline but Ryan Air works because the sacrifices make sense given the distances they travel aren’t hours. Shoving people on a flight like that with tight space, no food, no entertainment and charging me $65 for a duffel bag that you force me to check because I’m carrying 11 kilos in two small bags? Pass. Costing $50 less is far from worth it and I regret not opting for british or pretty much any other airline.
Cons: We waited 4 hours on the plane, before the 7 hour flight. They couldn’t de- ice us. This was after the first flight was cancelled.
Pros: New airplane, seemed clean and well put together.
Cons: I think the tickets should more explicitly advertise which seats include meals or drink service. Was shocked to discover that no water was offered to passengers unless they paid for it separately. Isn't hydration a health concern at high altitudes?
Pros: boarding was easy as the airplane had three rows of three seats and the attendant showed us were to go.
Cons: Entertainment. I was not aware that i would have to purchase headphones to enjoy the in flight entertainment. i ordered a meal months before when i booked my ticket. During the flight, i didnt receive my meal nor was made aware how to receive it once on the plane.
Cons: Overhead bag to go cargo at cost of 100 fee. Bag then missed plane and was without clothes on landing. Norwegian rep at bag claim indicated I would be fully refunded for necessary clothes purchase and baggage fee, as next flight with bag would not arrive for 24 hours. They now refuse to reimburse
Pros: Smooth, no delays
Cons: When I made the reservation the code indicated that we would be able to purchase food on the flight. When I asked, the flight attendant said, nope, only choice is a pack of two cookies. We were starving on the 3.5 hour flight.
Pros: Not much
Cons: Seats that worked
Pros: Nice seating
Cons: They asked who would give there seat up for 600$ future flight credit and The first two people could be eligible. They ignored me (who was first) for a white couple who Came after me, and they got chosen and got the flight credit, but I was as clearly first. So I think it was more of a racist matter
Cons: Nothing the flight was great and very fast.
Pros: The flight was comfortable and the crew were helpful.
Cons: It would have been better not to stand long waiting to board.
Cons: The pizza is terrible.
Cons: Nothing. It was all good.
Pros: It got me to Iceland!!! The crew was courteous when asked but really quiet otherwise.
Cons: Maybe because it was an over night flight, the crew was very quiet and for 9 hours, only offered refreshments twice, and food choices could have been better. And really no leg room, even for my short legs. Didn’t move my seat back for 9 hours cuz I could feel the knees of the person behind.
Pros: Seats were comfortable and both flights were on time.....smooth rides!!
Cons: We were traveling with my 94-year-old grandfather who needed wheelchair assistance. And it took the 4th person I asked to get any assistance. The very first Alitalia person I tried to speak to was the very worst. Though her job was to check people in, she said she couldn't help me and to go to another counter. When I asked if she could please at least make a call to get a wheelchair (my grandfather was at the airport entry and couldn't walk) she made a terrible face, threw the papers on her desk around and said I had to go to another counter. When I went to the counter she pointed at, I was told again I would have to go to another counter. No offense to dog owners, but the animals that were traveling received better assistance.
Pros: Amazing crew helped us check in our luggage at a reduced rate.
Cons: More inter European connections at more competitive price
Pros: nice crew on the Rome to US leg
Cons: Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’
Pros: Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible.
Cons: It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future.
Cons: They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday
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