Daily cleaning, installation of cabin HEPA filters on flights from Newquay
Loganair, Ryanair and easyJet have all waived their change and cancellation fees on flights from Newquay St Mawgan to anywhere. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "They are great at service and care of their passengers. Their staff always go out of their way to make sure of comfort. Loganair seems one of the few to still give a beverage and a snack with purchase of ticket (wonderful). I am super thankful of well trained staff and their knowledge on luggage and sizing on the smaller planes especially when traveling to and from larger planes. I never had any issues with being able to take my backpack on or being asked to check it as it carried my laptop & wallet...unlike other airlines of similar size running to & from SYY."
Cons: "That I could not find any Tunnocks Cream Wafers in a retail store to purchase after only the caramel wafers."
Pros: "Great service. Good food and drinks."
Pros: "great airport with great efficiency (Glasgow) wonderfully polite and friendly ticket agent"
Cons: "We were delayed by over four hours due to weather but still the flight that was supposed to leave after us got out before because they were more concerned about getting that flight out on time than the 20 people who had been waiting for hours. We ultimately got out about six hours late."
Pros: "Friendly staff"
Pros: "The light attended to help me with problems from prior flight"
Cons: "The propeller plane is noisy and uncomfortable. But it made it to Stornoway. Strong crosswinds made it a tough landing. The pilots did a good job."
Pros: "The staff was reasonably pleasant"
Cons: "The flight was four hours late. There were no announcements so passengers waited in a cold, damp terminal area where there was active construction. The peopeller plane was noisy and there was no storage. They had to check my small bag and then left it on the wet tarmac where my clothes were stained. FLybe is notoriously bad. They certainly lived up to their reputation"
Pros: "I can't give 5 stars for food or entertainment, but on a hop like this no one should expect them. Coffee was fine. 5 overall"
Pros: "Very quick flight :)"
Cons: "Flight was cancelled - they wanted us to go to Humberside by bus! after the plane should of taken off !! not convenient so I have requested a refund as it was Eastern Airways fault"
Cons: "The baggage fees are outrageous!!! Really ruined my trip."
Pros: "We are a couple aged 84+ visited our son in Hampshire for Christmas. First time flight down, quick, economical and stress free flight. Would recommend to others after years on the tiring drive down from Yorkshire. Son and daughter did great drop off and pick up service too!"
Cons: "Leaving our hand luggage for during the flight, will take smaller bags next time."
Pros: "Our return flight from Glasgow to Manchester was pleasant, on time, and the crew was great."
Cons: "The forty pound charge for a single piece of luggage was enough to make me reconsider flying Flybe again!"
Pros: "We were delayed by mechanical issues. The flight was delayed while we were in the lounge waiting for a gate in Manchester airport. We were delayed again waiting for boarding. I didn’t know that Eastern and Flybe were associated. Are they? The service, crew and associated staff did everything they could to make our eventual takeoff to Glasgow pleasant."
Cons: "See above."
Pros: "Quick boarding and check in"
Pros: "Quick boarding and landed earlier than scheduled."
Cons: "The air-con was too cold. The seats don't allow you to sleep as there's no where to rest your head against."
Pros: "It was very quick and arrived ahead of time."
Cons: "check in was a nightmare it took over an hour of being pushed without anyone controlling the queue"
Pros: "Crew were amazing arrived early"
Cons: "In flight entertainment"
Pros: "Roomy seats"
Cons: "No entertainment"
Pros: "The check in was very good and there were people about to ask if you needed help"
Cons: "long delays"
Pros: "The crew on the plane handled the difficulties of a passenger well."
Cons: "The repeated delays and mix up with seats which then led to an irate passenger who made ALL of us miserable. She was moved next to my daughters and took her anger out on them by yelling and demanding things most of the flight."
Cons: "It’s was late both out and return"
Cons: "Plane delayed and overbooked"
Pros: "Good enough for price. Quite long boarding process."
Cons: "It could have been on time"
Cons: "The flight was delayed, normal easy jet flight, not expensive, short on space and just about ok on comfort. But, good flight times and reasonable cost. There was a very big man in my row, with his small wife, he just about fitted on,but I don't think of have accepted him sitting next to me."
Cons: "We were delayed an hour which would not have been so bad on a daytime flight but meant we did not arrive home until 3.30am"
Pros: "easy, no fuss boarding and flight"
Cons: "the queuing to have your bags scanned as you board your flight was confusing as there were 3 queues in the same space for flights leaving within 10 minutes of each other. Not a big deal, but someone explaining which queue to those at the back would have been helpful"
Pros: "Friendly crew."
Pros: "Crew was very kind and professional."
Cons: "The carry-on rule was a bit absurd. After being asked to combine two backpacks into one, I was informed they had reached carry-on capacity and needed to check my bag thru to Gatwick."
Pros: "Efficient No Frills Value For Money"
Cons: "Cramped Seating"
Pros: "The flight was on time and everything was o.k. I had no high expectations as it was a cheap flight"
Pros: "Professional crew"
Cons: "2-hour delay due to "crew welfare issues" Even after a 2-hour delay, they let more cabin baggage on board than was possible to stow in the lockers, resulting in rather chaotic scenes around transfer of baggage to the hold, and adding toi delay.. Entirely avoidable"
Pros: "Great service landed early both ways defo use again"
Pros: "No having to have hassle of traveling"
Pros: "Quick and convenient"
Pros: "I liked the price of my flight."
Cons: "The flight was delayed over an hour and there was no update on the app to indicate it. A lot of time wasted waiting in the airport and a very late arrival in Manchester."
Pros: "The EasyJet crew are always excellent - friendly and welcoming."
Cons: "The Paris to Luton flight is nearly always delayed. The is no slack in the timetable so any morning delay continues until the evening."
Pros: "Crew were nice and friendly."
Cons: "Boarding in Napoli was ridiculous. The boarding team acted like it was their first day and did not know what they were doing. It may have been due to the inadequate airport facilities there. Plane got off late and had to circle upon arrival at Luton."
Pros: "New plane"
Cons: "Almost 2hour delay"
Pros: "Staff were pleasant and the pilot did an excellent job in difficult weather conditions"
Cons: "The flight was not stocked with sufficient food and had run out of sandwiches by row 3. Considering food is purchased for an additional fee this is surely makes poor business sense aside from being frustrating for passengers on a 3 hour flight plus a delay. Flights were very expensive especially when factoring in that we had to pay to check a bag, to select seats and to purchase food and drink. Worked out as terrible value for money when compared with an Emirates flight to New Zealand."
Pros: "Arrived on time"
Cons: "Boarding was slow Seat was very uncomfortable, it is like they discriminate against tall people, leg space gets less and less by the year"
Pros: "The landing was hairy and I have never experienced a fish tail landing quite like it before."
Cons: "The landing was horrid and Im sure I lost £15 off the cashier for wine and cheddar crackers was like a magic trick gone wrong. Sort your float for each flight and stop making assumptions with short change and playing games."
Pros: "Flight was well organised and lef on time."
Cons: "Rating of one star for food was because we didn't have any and entertainment because understandably there wasn't any."
Pros: "Had a good flight that was on time, can't complain."
Pros: "everything is fine"
Cons: "food has no gluten free options"
Pros: "Friendly staff, food ok"
Cons: "Shepherded into a small area with very few seats, and anyway, we were held in lanes like sheep! Seating on the plane - narrow and little space between rows. Had to wait quite a while for baggage to arrive."
Cons: "Booked wrong date before confirmation came phoned to cancel was told I couldn't have a refund would never use easy jet again"
Pros: "Waiting almost at the aircraft steps, it was frustrating to be told to go back to the lounge as there was a technical problem with the aircraft. easyJet managed to find a replacement aircraft and ended up leaving 40mins late, but arrived only 20min late. Had visions of being several hours late. For a low cost carrier the seats are fine and crew were very good, friendly and effort by Captain to be the visible face of easyJet in explaining the problems. So much better than Ryanair, clear difference in customer service, easyJet is more like scheduled carriers than low cost like Ryanair."
Cons: "Boarding is always difficult and poorly managed b6 the handling agent. The second time we boarded was a bit better, but real confusion over priority between disabled, passengers with children, speedy boarding etc. There is no entertainment on the aircraft, not even seat power."
Cons: "The plane departed over an hour late and the service was poor. Easyjet is an ironic name as it was anything but easy."
Pros: "I loved the service this time around, although Im not normally the biggest fan. Also the boarding was very quick and considering planes were struggling in and out of France, glad we were able to fly at all."
Cons: "The flight was delayed, although it wasn't the company's fault. The backs of the seats don't really go down at all, which I'd like actually."
Pros: "Boarding was fast and easy. I was directed towards the rear if the plane so I didn't have to walk town the entire plane. I was offered to check my hand luggage in the hold for free"
Cons: "Flight delay both outbound and return"
Cons: "Luggage was damaged hard. Can't reach support online or offline (Tel). I tried to reach today via Facebook page message"
Cons: "Easyjets own App cancelled my flight and the rescinded this cancellation. Thus I travelled to the airport and found it was cancelled again. Worse; initially no rescheduled flight for >5 days. Had to buy a seperate ticket to a different airport."
Pros: "We were kept well informed about the delay. Appreciated the captain coming out to explain very quickly what the problem was."
Cons: "Thought I'd got a window seat at the back instead very claustrophobic seat with no view."
Pros: "I got to bring a bag for free."
Cons: "I didn't like how disorganized and slow the boarding process was."
Pros: "Boarding was efficient when we eventually boarded, could have been more organised."
Cons: "No food left to purchase on a flight that was delayed by 90 minutes, gate staff allowed oversize bags onto aircraft causing issues for crew and passengers, could have been an easy £45 for EZY. No boutique service on flight."
Pros: "On time, welcoming crew on board"
Cons: "Request to put small handbag into half empty flight bag is just petty. If easyJet insist on checking customers through and then holding them in a pen, they should provide facilities/seating - we are not cattle but that is the impression given."
Pros: "On time fantastic !"
Pros: "Very comfortable experience. Boarding was easy. Check in was convenient. Crew was friendly."
Cons: "Nothing in particular to dislike."
Pros: "The crew were very friendly, attentive and helpful where possible."
Cons: "The flight was delayed by 1 hour 30 minutes but there was almost no information about this other than the EasyJet app, even the airport boards provided misinformation. A last minute gate change brought upon a stampede, the flight was overbooked, and whilst not EasyJet's fault, 20 children on a midnight flight did not make for an enjoyable experience."
Pros: "Flight empty, crew good."
Cons: "More comfortable seats"
Pros: "Crew excellent, especially as they dealt with delay due to earlier medical event"
Cons: "Not really. Although pushback delayed, arrival was 10 minutes early"
Cons: "Courtoisie, respecté les horaires"
Pros: "Ryanair works very well if you follow the instructions. Check in day before departure - Don’t bring too big or too many bags onboard. Pretty perfect flight for us."
Cons: "Fellow passengers not preparing for check in and bringing too much luggage then complaining for 10 minutes while everyone else has to wait. Ryanair only had one check in / bag drop. Should be automated or more staff. Took forever. (Ok 30min and only 3 ppl ahead of me in queue)"
Cons: "Not waiting in the cold for 15minutes before boarding the plane"
Pros: "It was ok. Nothing more. Crew was helpfull if needed"
Cons: "Kayak... I booked a flight from Eindhoven - Alicante AND return!!! But Kayak only talked about the trip to Alicante..."
Pros: "Great flight"
Cons: "Everything was great"
Pros: "The crew was helpful and friendly, priority boarding was super speedy and the food was served promptly (to my neighbouring passenger not me)."
Cons: "The seats were dirty and the plane could've done with a clean, plus I ended up with stiff knees because of how squished I was."
Cons: "Check in process is stupid and staff was very unhelpful."
Cons: "Every thing was perfect . Thanks"
Cons: "Airplane was very hot when boarding and didn’t cool down till about 20 minutes before landing."
Cons: "It was freezing we asked 3 times to have air con adjusted ...plus other passengers ask too . Nothing was done . Stag and hen people on flight... shouldn’t be served alcohol on flight if they seemed drunk already. People wouldn't sit down even with seat belt signs on..."
Pros: "Priority boarding and luggage storage."
Cons: "The crew had no control over rowdy/drunk passengers. A shame as young children present. Not one request to calm down and refrain from shouting and swearing. Very uncomfortable and intimidating flight. Will not fly Ryanair again"
Pros: "Online facilities"
Cons: "The police for handbags"
Pros: "not a lot"
Cons: "I paid for extra legroom in row 2?There isn't any and to radd insult to injury the person next to me had been allocated his seat without paying any more than the basic fare.I spent most of the flight in a vacant standard seat which gave me more leg room than than that which I had paid for.It was a total ripoff."
Pros: "The crew is doing its best job given the cards they gave been given to play with !"
Cons: "It was all good for a budget airline."
Pros: "Queue was long but still boarded quickly,"
Cons: "Providing even simple entertainment for kids e.g. colouring sheets would have helped them cope with the flight."
Cons: "Unfortunately, I had no other option than flying low-cost. Bought the most expensive ticket I could to be in first row and have enough overhead bin space, but that still did not help the situation of a very disorganized boarding, very uncouth flight attendants, uncomfortable seats, absolutely no free drinks (not even a bottle of water), constant selling of useless things, people using the toilet in the front, obnoxious travelers, and getting yelled at. Also, contrary to what was suggested on the Ryanair web site regarding fast check-in, priority boarding and access to lounges, none of those Flying 200+ legs per year on Star Alliance flights in business and up, I truly hope I never have to take such a horrendous flight again."
Pros: "It was exactly as booked, Got rid of bags quickly, boarded easily(priority) crew were fine I expect. I slept through whole flight. Didn’t have any food and didn’t have any entertainment. Took off and landybsng on time."
Cons: "I’m fed up with that bloody music when they land."
Pros: "Flight was good"
Cons: "Check in was mad"
Pros: "On time"
Cons: "Flight had group of youngsters who should not have been allowed on flight. They displayed rowdy behaviour and swore and gestures throughout flight. Staff did very little to try and stop them until other passengers started to complain."
Pros: "Getting off"
Cons: "Paying for hand luggage plus the then obligatory and unnecessary early boarding. having to pay to sit next to my children The warm cold drinks"
Cons: "Huge delay as usual"
Cons: "No staff in Treviso airport to help. There was 5 or 6 flights of people squashed into a small basement area which could barely hold 2 flights of people. It was unbearable crowded conditions with 2 airport staff who didn't reply when asked anything. When we found out flight was severely delayed there was no staff who would receive our claims for our rights under eu261 and got our food ouchers 1hour and 25 minutes late - impeding on our rights"
Pros: "You get what you pay for, it's a budget airline everything designed tfor you to pay extra"
Cons: "As above"
Pros: "Initial fare"
Cons: "Because of its wheels, my suitcase wouldn't fit their dimensions for gate check and they charged me 50 euros before boarding. They could have waived the suitcase through or offered to upgrade me to Priority, but they preferred to make an example of a passenger. They make you parade with your suitcase to the front of the line to "prove it." I will not fly on Ryanair again."
Pros: "Enjoyed the lasagna that I ordered, surprisingly good!"
Cons: "Under the circumstances, the staff coped well with certain difficult passengers. Noisy passengers are my pet hate especially when the safety drill is being read out."
Pros: "Friendly crew"
Pros: "To really enjoy flying budget carriers, it’s imperative to purchase upgrades like more seat room and premier boarding. It’s so worth it!"
Cons: "It was snowy and windy when we boarded, a jetway would have been better."
Pros: "The price."
Cons: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."
Pros: "It’s nice flying into Alicante where often those awful automatic passport machines give way to mails checks so much faster"
Pros: "Price and punctuality"
Cons: "Families have to pay extra to sit together. Children should automatically be seated with their parents. Basic safeguarding standards should be priority, not making more money out of necessity."
Pros: "all airline staff caring and helpful"
Cons: "Bumpy Landing! Very expensive for a very basic service"
Pros: "First time using RyanairI have heard so many negative comments about Ryan air and was genuinely surprised that my experience was so positive. The entire boarding process along with arrival and departure were easy and everything was on time."
Cons: "Birmingham airport is awful the facilities the infrastructure the waiting the queues for security 0/10"
Pros: "on time"
Cons: "Flying shop"
Pros: "Comfortable flight, nice crew, and plenty of legroom."
Cons: "They did not have a space to add bags for the flight when booking. When we got to the airport, we had to pay an additional 40 pounds each for 4 bags to be taken on the plane, which was DOUBLE per bag than the seats cost ($20 each). When on the plane, I wanted a cup of water and they brought a bottle that cost 5 euros. This airline will nickel and dime you into oblivion."
Pros: "Very punctual and smooth flight"
Cons: "Seats could not be reclined. Not much space for carry ons."
Pros: "Crew were tactful but effective in dealing with stags and hens on board"
Cons: "Noise level due to boisterous passengers Not Ryanair's fault Absurdly high cost of checked luggage"
Pros: "flight attendant was nice"
Cons: "hidden fees, unfair pricing on baggage, not the most organized airline service as well."
Pros: "The price"
Cons: "Delayed again!"
Pros: "Once boarding began, it was efficient. Service was polite and efficient."
Cons: "Narrow seats, poor selection of drinks and food."
Cons: "Everything was great!"
Pros: "There was nothing positive about this flight experience."
Cons: "Called to gate, where there was nothing to do. 10 min later on screens 1 hour delay, 20 mins later increased to 2 hour delay - no infor given. Member of airport staff informed us we would get some food ( distugust unfortunatly) about 30 mins from expected (2 hour late delay) another delay, now leaving 3h10 min later than expected. Board the plane, taxing to runway told we will be flying into Gatwick not Stansted, not other info given. When asking flight attendants, told they had no info either and also had been delayed ( I still can't get over how rude staff were). Just before landing announced that it had all been sorted and there would be coaches taking us to the correct airport. This was a lie! Nothing put on at at 4am we were expected to sort our own transport back to the correct airport. Never again will I fly with an airline that fails to fulfil their contract. Despicable."
Pros: "Everything went fine, boarding was super fast and efficient."
Cons: "Having a flight a bit later would be good, but besides that everything was fine."
Pros: "Flight went to plan, no problems boarding and on time."
Cons: "All good."
Pros: "Your APP does not allow you to check in and we were charged 50 to each person for writing the pass of hand tacking"
Cons: "A coherent response by RYANAIR to this email. Omarborjas1@gmail.com"
Pros: "Ease of booking, checking in and boarding."
Cons: "Nothing on this trip."
Airlines flying from Newquay have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Newquay
Masks required on board, masks provided on flights from Newquay
Social distancing seating
Middle seats unavailable to book on flights from Newquay
Testing for antibodies, testing for symptoms for flights from Newquay
Waiving of change fees. Search flexible flights from Newquay