25 mins late. The flight attendants were chatting and laughing loudly at the rear, which was rather unpleasant.
The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
Empty seats next to me - wish it had been for a longer flight!!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
It was an OK flight with below mediocre service by their flight attendants
They lost my baggage and I still have not got it back. Disgrace
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Food could have been better especially the breakfast. Overall it was a good flight
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
Sky priority means you get to use the KLM business Lounge.
Flight and flight service was great. When a flight is cancelled, publish to all affected with email and txt. Explaining the way forward.
I wish I knew in advance that the connecting flight was by indigo air
I wish the leg room was better for Economy especially for the outbound flights to India . The outbound flight to US and Qatar was good
Good staff, good intent, decent entertainment. More seat space would always be of benefit
Food and entertainment was very very bad. Also, Doha airport is very bad. Entertainment was same for last 1 month....no change. Old movies. Food quality was sub par.
Better service is needed. I booked for Qatar but I was switched to American way after I bought my tickets.
There was no phone charger, uncomfortable seats, unprofessional flight attendants, didn’t like food. Could not reserve seat in advance
Flight could have been better. Sandwiches provided in the meal were inedible. Service was pathetic
The food was terrible The flight attendance was sloppy and late with everything!! Never again
It is an international flight so food, entertainment and blankets is minimum requirement. Also cleanliness was very poor.
The boarding procedure with Boarding Category Group 5 clients is just undignified.
Proximity of the the gate to the lounge could have been better but overall a nice experience. The lounge was exceptional. Getting from the Schengen side to the international side was also pain free. Boarding the plane, service on board , disembarking at Heathrow and quick delivery of bags all made for a good overall experience.
Good flight but there was no entertainment. I wouldn’t have complained but you asked.
Flights were delayed and due to a checked hand luggage bag by an overzealous gate agent in Berlin I missed my ground connection costing me another £80. Food was cold and bland, I honestly expect better from a national carrier operating out of one of their major hubs.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
Missed our flight to London and we were put on coach seats to Munich.
Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!
Another 35 min delay landing No apology no communication or acknowledgment about this
Terrible. This airline will cancel flights at very short notice.
