Generally excellent but a couple of areas could be improved. After boarding we were delayed a full 20 mins whilst various ground crew, flight crew, captain faffed around counting and recounting passengers. Said discrepancy between computer and manual. All OK in the end. So why o why did it take 20 mins to find all OK? No sense of urgency shown Secondly the seat base is just not supportive/resilienfor a 4½ hour journey - backside really aching by journey end.
The staff are just so friendly travelling alone was a bit scary but they made me feel comfortable and nothing was to much bother I loved how one of the girls was talking to the old ladies she really took time thank you jet2 shame I can’t get home with u guys 🥲
On time flight. Reasonable comfortable but a bit cramped. Excellent jet 2 staff as usual.
A good flight with friendly crew and check-in but disembarking was chaotic and badly managed
Flights were on time, boarding was straight forward. Very good attentive staf
There is nothing I can think.of that jet2 need to improve They offer a great package. Very efficient
Excellent outbound flight to Arrecife on a new very clean Airbus with great flight crew. Flight was only delayed around 10-15 mins and boarding was very good. Comms from pilots and crew was very welcoming and excellent throughout flight.
I liked boarding the crew were excellent but the seats are too close together for such a long flight.
The seats could be better as they’re not very comfortable and the arms would be better padded. Only place we found to fill our water bottles was at the Castle Rock bar who had one small sticker on one pillar saying they would refill your bottles with tap water for free! Need some/more refill stations around the departure area.
Nice seats with matching colour coded seat belts to make it easy to identify the correct two parts.
The airline gets you from one place to another in a reasonable time. Not much more you can expect.
Enough seat availability for us to move a little and so sit together - but the flight was half an hour late
I didn't eat any food so can't comment on that. The prices on the plane are extortionate (as are all prices on planes). Everything else was seemless and a great experience
I need assistance and I could not fault it at all. I suffer anxiety and I was always put at ease by assistance staff, and the banter was good. On board the staff was so very nice and kind and showed empathy. Thank you to them. It was my first time travelling since I lost my husband and was so grateful to them.
The check-in process is very confusing. The company charges for everything, but tickets are low priced. I probably wouldn't take the airline for a flight over 3 hours. The seats are uncomfortable. There's no net on the seats to hold things like headphones, a folder or anything.
Flight delayed. Sat for more than 30 min with no air conditioning on a very hot day.
Late again rude staff at gate bullying passengers made us stand in the cold 3degrees for 40 mins before they let us board
Boarding was chaotic, the gate changed 4 times and we took off 1 hour late
Bag check in was terrible. Arrived 2 hours and 10 minutes ahead of required time and then waited 50 minutes in line to check ONE bag. There were 4 employees standing around as only two were checking bags and there were 6 gates available to check bags. Process is terrible. Lack of customer concern and service.
Staff were friendly and flight was on time. Free drink and snacks would have been appreciated.
