The jet2 check in at Faro was so well done compared with other airlines. They stagger all the package holiday buses so it’s not overwhelmed. Well done Jet2
Boarding lanes should have been better organised..as it always becomes a free for all..
Flight was first class Experience at Edinburgh Airport was appalling
The flight was first class the experience on landing in Edinburgh was not Crammed into a bus and held on tarmac for 15 minutes followed by just under 1 hour to clear passport control Only one flight at that time Disappointing!!!
Smooth process, great in flight crew you wouldn’t want to travel more than 3.5 hrs with them as the seats are slightly hard
Pros: "Crew was attentive"
Cons: "The seats are awfully tight and no padding The plane was delayed for almost 3 hours while we were on it because of some air conditioning issue"
Cons: "Not much. Outside influences not under their control"
Cons: "Everything is made easy...."
Cons: "It was freezing on the plane everyone had hoods up and coats on."
Cons: "Seats don't recline"
Pros: "Crew were good, no issues. Flight was prompt and easy."
Cons: "A few too many announcements and promotions for buying stuff on board."
Pros: "Comfortable flight"
Cons: "Alanya airport puts you through security 3 times. If they want to do this at the gate including hand searching they need to employ more staff to speed up the process. Food and drink at the airport is expensive"
Cons: "People had to go a long way to find space to stow their bags. No one was telling people to put small bags under their seats."
Pros: "Regular updates during flight. Food!"
Pros: "Boarding well organised, cfrew friendly."
Cons: "Announcements too frequent and very loud."
Cons: "Missed the need to add luggage to both inward and outbound journey, that got excessively charged on the way back. Have never had to select luggage allowances both ways, clearly we want to bring our luggage back! + why should it cost twice as much to add to the hold when paying at the airport, rip of"
Pros: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Cons: "I canot think of any single fault at all."
Pros: "Crew are always pleasant and know how to smile"
Cons: "Air con started out super hot then went rather chilly!?"
Pros: "Comfortable, quick flight to prague, even landed early! The cabin crew were efficent and the cabin was kept clean and tidy. Legroom is always better on Jet2"
Cons: "Nothing to not like. Jet2 have good planes, excellent legroom and great staff."
Pros: "Cheap and easy."
Cons: "The announcements were a bit “organised tour” excitement which was odd. Also not allowed tablets during take off and landing which was a bit behind the ball compared to other carriers."
Pros: "Comfortable, friendly service on the plane."
Cons: "Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security."
Cons: "Could not check in online"
Pros: "Crew was good, boarding was good. On time."
Cons: "All food/drinks are chargeable, but they will not accept credit cards without a raise number on the front so I couldn't use my travel credit card and then I couldn't use my debit card because they said "often the debit card will not run through while in the air"...fortunately I had some Euros."
Pros: "The crew were helpful and friendly"
Cons: "Nothing to report. Very efficient"
Pros: "Left on time. Arrived on time. Clean. Everything worked. Competent and friendly crew. Great price. Yes, we definitely would fly with Jet2 again."
Cons: "Really packed us in. Crew kept on offering items for sale. But, it is a deeep discount carrier so we were not surprised."
Pros: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Cons: "No entertainment"
Pros: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Cons: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."
Pros: "The convenience of the route"
Cons: "The thumping 'music' as we boarded, the over-jolly announcements which treated the passengers as if they were all mentally deficient or poorly educated. The information they conveyed was clear and comprehensive and obviously, safety instructions are crucial, but the format and tone of delivery were so patronising I thought they were a parody. They also assumed everybody was coming back to the UK after their holiday - the flight had a good proportion of French passengers and some of us don't live in the UK. Make the announcements more neutral. I fly with a lot of no-frills lines, especially Ryanair and EasyJet as well as the larger carriers such as Air France, BA, SAS and Air Canada, but I have never come across such grating and irritating announcements. I will think twice before booking another flight with them rather than endure this again."
Pros: "I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner"
Cons: "Nothing. Superb flight."
Pros: "On time."
Cons: "Charge to ensure you keep your free hand luggage in the cabin. Security delays at Belfast."
Pros: "First holiday with Jet2 and really impressed. My only tip would be to book a meal, as pre-booked meals are served first and the non-booked sandwiches ran out by our row. Will fly with them again."
Pros: "Decent legroom"
Cons: "Having to turn off electronic equipment for take off and 30 mins before landing. Ridiculous as all other airlines now agree this is pointless."
Pros: "Boarding was relatively painless. Although as always we seemed to end up in the crèche part of the cabin."
Cons: "Having to switch off all electronics while the seatbelt sign is on believe bags in the last century. Even a kindle! This is just ridiculous."
Pros: "New plane. Great legroom. Generous luggage allowance. Pleasant crew."
Pros: "- Boarding was quick and effortless - Customer service was excellent from both ground staff and in flight team - No niggly baggage rules - Fair prices for in flight meals and snacks A huge thank you to Jet2 for providing an excellent service at fair prices"
Pros: "Short check in, good leg room in seats"
Cons: "Overpriced food"
Pros: "Delayed boarding, taking off, landing, and then getting from plane to gate"
Pros: "What a breath of fresh air. Simple no frills service but very friendly attentive staff. Can't quite say why but 100 times more pleasant than a Ryanair flight!"
Pros: "Everything, staff the whole package faultless, well done !!!"
Pros: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Cons: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Cons: "temperature too cold on return flight from Faro, especially having been in hot weather for 16 days"
Cons: "Delay due to incompetence at Venice airport"
Pros: "Everything ran smoothly"
Cons: "The constant talking on the overhead trying to sell something (food, donations, duty free) and then the stewardess didn't make it to the back to hand over landing cards."
Pros: "Great service and food and smooth all the wsy"
Cons: "BiokAggrevation beforehand trying to book guaranteed cabin baggage"
Pros: "Friendly, polite crew and clean aircraft both ways."
Cons: "Poor entertainment and lack of holder on seat in front to hold magazines, phone, iPad etc."
Cons: "Our flight out was delayed by a couple of hours and the return flight was delayed at least an hour. It was clear skies, no tusre why. Also, after having paid to check our bag, the bag didn't arrive at our destination because it was removed from the plane, along with 26 others. We didn't get it back for 5 days, just in time for our holiday to be over."
Pros: "Staff and process"
Cons: "No entertainment, pre booking hot food"
Cons: "Screwed again for carry on bag which I attempted to upgrade from 7kg to 10kg online, paid my €20 to learn at the gate that it changed from a "carry on" to a "to be checked in" bag. I was td I would have to pay another €25 to take it on board. I just refused and left my bag there with them. Tired of Ryanair deliberately screwing people fo add ons especially when there is no deliberate intention involved in the action. No empathy or understanding just screw the Customer at every opportunity. No longer a Ryanair Customer, its Service and Respect that I prefer,,,"
Pros: "Fast flight with no issues"
Cons: "Check In- as the airport was so busy, I nearly missed my flight due to queuing in lines for long times and poor communication form airport staff as to priority boarding etc"
Pros: "I liked getting off it he aircraft n Dublin."
Cons: "I didn't like that we were told the aircraft was ready to board at 8.30 pm and we were still stood waiting at 9.10 pm. I didn't like the staff's 'nobody cares, you're the last flight of the day' attitude, I didn't like we were late in but there was no apology for that, I didn't like that we got whiplash on landing, and I didn't like the apathetic manner that we were let off the aircraft. I realise it had been a long day, but it was for all of us. There were a lot of parents with very young children on that flight, so leaving them standing for 40 minutes to board just made them all fractious. By the time we boarded, those poor kids were beyond tired, so they were all crying. If Ruinair knew they were going to be late, there was no need to speed us towards a queue we'd be standing in for a good while after, they could have allowed the parents, kids and elderly to remain seated. All this did was serve to underline how little respect they treat their passengers with. Its unnecessary. ."
Pros: "I like a few other people on the same flight were informed on checking in at Rome airport that we had no luggage drop. We were sure that we had paid for luggage for the return voyage. This meant that I was charged 80euros extra. Now obviously the site for booking did not. Make this clear or so many wouldn’t make the same mistake. I think the least that could have been done would be to charge 25 euros per bag. I my husband, brother and his wife will not travel Ryanair again."
Pros: "'ve Ry quick"
Cons: "40 mins late"
Cons: "The heat, insane air con not working"
Cons: "They made is walk around barriers carrying our bags slowly shuffling forward to get into the seated area in front of the gate. It took 15 mins . They could set up the ticket check inside the seated area so we could relax."
Pros: "The price is generally good"
Cons: "Ryanair broke my bag and damaged my other bag"
Cons: "Was told at boarding gate for a visa check stamp requirement. Admittedly it was mentioned in a casual way in the boarding pass,but wasn't a border control requirement. The airline could have done it there. But was denied boarding, waited for 6 hours to catch next flight and further connections."
Cons: "expensive ticket when you add up all the fees, plus it’s stressful and chaotic."
Cons: "Flight bit cramped in seats"
Pros: "It took off and landed safely."
Cons: "1.5 hours late. No air conditioning Cabin crew not attentive, and had the intercom turned up, so when she spoke it was like nails scrapping down blackboard. Minimal information coming from the cockpit."
Pros: "Price; travel light, and take own food and it’s fine."
Cons: "Wait for the drinks/food service, and we would be on the way into land before they reach the middle of the plane on London -Dublin flight"
Pros: "Just a pleasant flight with pleasant crew. Couldn't ask for more!!"
Pros: "Quick efficient flught"
Cons: "Didn’t pay for priority booking as I had my seat prepaid and only one bag . Why would you pay for priority booking?? I think the system could be simpler"
Cons: "Toilets needed a good clean, they also smelled stale"
Pros: "The staff were professional"
Cons: "Bad language and rude conversations by some passages."
Pros: "Straight forward flight"
Cons: "Having to pay for my family to sit together, this could have been offered with the automatic seating allocation, there were lots of 4 seats together . It seems that you are intentionally separated so that you pay to change."
Pros: "Quick announcement of gate"
Cons: "Eased through security in Lisbon; only to be left standing for at least 40 mind; no announcement from staff. In total our flight was delayed by 90mins and now we have missed our coach for the last leg of the journey! Not happy at all!!!"
Pros: "Crew were nice"
Cons: "Seating was cramped"
Cons: "Delayed 3 hours and not updates or water available very poorly managed"
Cons: "We were told we had to go to the toilets before taking off as the Toilets were not working on the plane. Also the plane was delayed in taking off."
Pros: "On time"
Cons: "Too many passes with food & drink"
Cons: "Last minute rearranging if passengers so that those who had picked their seats ended up somewhere else... Not impressed"
Pros: "Cheap fares"
Cons: "Front boarding stairs out of use - conjestion at rear boarding Extras for check-in return journey"
Pros: "Can’t complain about £14 flights"
Pros: "The boarding system"
Cons: "The delay"
Pros: "Crew were nice and pleasant need one of the newer planes on lanzorote route the seatbelts were too short and it was an older plane ✈️"
Pros: "The crew were quick and efficient"
Cons: "The flight was delayed and we had to stand outside on the tarmac in the freezing cold for about twenty minutes before we were allowed to board."
Pros: "The height"
Cons: "The screaming baby"
Pros: "Flight was quick and easy."
Cons: "Boarding process was a little slow."
Cons: "Flight was delayed took forever to get us on the plane"
Pros: "Plane new and flight good. Plane landed on time. Crew pleasant"
Pros: "Boarded quickly and smoothly, and landed ahead of time. Offloaded very quickly and smoothly also."
Pros: "Male member of cabin crew was funny, friendly & proffessional"
Cons: "No prosecco immediately after take off!"
Pros: "Left on time,arrived early."
Cons: "All the steps to board plane."
Pros: "Everything about it was smooth and easy"
Pros: "Flight took 1.5hrs rather than the expected 2hrs, departed on time. Cheap as chips if bought at right time."
Cons: "No entertainment and poor food choice quite expensive and limited inflight purchases"
Pros: "No panic"
Cons: "Bad job with customers. Sorry."
Pros: "It landed on Dublin"
Cons: "It was late"
Pros: "Delayed take off , arrived a head of time"
Cons: "Lack of information for delay"
Pros: "The cabin crew were very friendly"
Cons: "The queuing for boarding and the speed for boarding was bad"
Pros: "The Gin and Tonic"
Cons: "3hr delay and the worst landing I have ever experienced, Stevie Wonder would have done better."
Pros: "But quick boarding glad I had priority"
Pros: "Crew jokes eased the tension after the flight was delayed"
Cons: "Flight delayes"