Apart from the delay, it was very good. Crew were great and the plane was great - looked like a newer one.
Generally excellent but a couple of areas could be improved. After boarding we were delayed a full 20 mins whilst various ground crew, flight crew, captain faffed around counting and recounting passengers. Said discrepancy between computer and manual. All OK in the end. So why o why did it take 20 mins to find all OK? No sense of urgency shown Secondly the seat base is just not supportive/resilienfor a 4½ hour journey - backside really aching by journey end.
The staff are just so friendly travelling alone was a bit scary but they made me feel comfortable and nothing was to much bother I loved how one of the girls was talking to the old ladies she really took time thank you jet2 shame I can’t get home with u guys 🥲
On time flight. Reasonable comfortable but a bit cramped. Excellent jet 2 staff as usual.
A good flight with friendly crew and check-in but disembarking was chaotic and badly managed
Flights were on time, boarding was straight forward. Very good attentive staf
Delays on both journeys - only found out before geting to the airport as had created trip within Kayak.
There is nothing I can think.of that jet2 need to improve They offer a great package. Very efficient
All was good but they should bring back seat pockets. It’s difficult trying to travel with small children and keep having to get stuff out of flight bag and then have nowhere to put it!
The seats could be better as they’re not very comfortable and the arms would be better padded. Only place we found to fill our water bottles was at the Castle Rock bar who had one small sticker on one pillar saying they would refill your bottles with tap water for free! Need some/more refill stations around the departure area.
Boarded and sat on plane for 3.5 hours before taking off, Updates infrequent and no refreshments offered.
I didn't have food, and there was no entertainment as it was a short haul flight, so can't comment on those, The head cabin crew member was addressing the passengers like a telesales person reeling off terms and conditions; we didn't understand a word he was saying. This is the second time this year we have flown with Ryanair, and both times we've had to carry our luggage downstairs to walk to the plane. As were both OAP's this isn't really acceptable. We have another flight booked for September to Lanzarote, so hopefully that will be better.
Smooth journey made good time. The aircraft was littered and did not look very presentable.
Flight was ok until there was a sudden juddering in the plane and a severe sudden loss of height. There were a lot of distressed passengers and not a single word was said by the pilot or crew.
Awful, the plane was on time but Ryan Air chose to use it for another flight that was running late to avoid the 3 hour penalty so our own flight was 1.5 hours late. This meant a 1 am scheduled landing became 2..30 and we missed our car hire which costs us an extra £300 to rebook - bloody shambles
Stuck on run way for 2 hours before takeoff - tractor breakdown
Enough seat availability for us to move a little and so sit together - but the flight was half an hour late
I didn't eat any food so can't comment on that. The prices on the plane are extortionate (as are all prices on planes). Everything else was seemless and a great experience
I need assistance and I could not fault it at all. I suffer anxiety and I was always put at ease by assistance staff, and the banter was good. On board the staff was so very nice and kind and showed empathy. Thank you to them. It was my first time travelling since I lost my husband and was so grateful to them.
Staff were friendly and flight was on time. Free drink and snacks would have been appreciated.
