No boarding announcements leading to the usual confusion and people trying to board before their group number.
No cumpli mencionado trayecto por reasignacion de Copa Pero extraviaron mis maletas por su culpa
LOCKED MY BAG WITHOUT CONSENT. Had to have my zippers cut upon arrival in Costa Rica.
Pros: "Boarding was organized"
Cons: "They didn’t turn on AC until we landed in Lima, during bording they were hurrying people to get on their seats fast"
Cons: "The turbulence was really bad ! I couldn’t sleep at all !"
Pros: "Crew was great. Supportive and friendly. Plane was clean and comfortable."
Cons: "Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon."
Pros: "Everything has gone very well."
Cons: "The food (egg) made me get a little bit sick but it wasn’t a big deal."
Pros: "It was an excellent trip, but the entertainment needs to be improved."
Cons: "More options on entertainment, needs variety."
Pros: "Everything was ok except for the body odor seated next to me."
Cons: "person next to me had bad body odor and urinated in the seat. Was on a 7 hr flight trying to avoid the smell. The caretaker of the person didn’t care about the uterine in the seat that I brought to her attention. The man seated in front of me complained about the odor and pointed also noticed the uterine in the seat. I accidentally put this info in the comments on my flight from medellin to panama. This took place on this flight."