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Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: Nice crew, good food.

Cons: Both bathroom were not working in business class area.

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Cons: All of the less than good, obvious!

Cons: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Pros: We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.

Cons: The snack sandwich was freezing cold...

Cons: Entertainment unit was very slow and not even possible to operate properly. I had to ask for resetting it several times.

Pros: Full bottle of water and continuous refreshments in flight.

Cons: Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies

Cons: Staff Curtsy and overall gestures!!

Pros: Polite and friendly service

Cons: Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well.

Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.

Cons: I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare

Pros: We were early

Cons: The food

Cons: The least comfortable and smallest narrow business class seats ever

Pros: The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!

Cons: I would have expected in business class not to have to literally climb over other passengers to get out of my seat. The diagram I had looked at before picking a seat made it look like that would not be a problem but when others are laying flat there is no other choice but to climb over hoping not to fall over them or wake them up

Pros: Crew was very attentive and courteous

Cons: More fruits and non-starchy vegetables would make food more enjoyable

Pros: Great flight

Pros: Great attentive crew.

Cons: Boarding has no groups, seats are small

Cons: The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time

Pros: Save you money and avoid this airline.

Cons: Complete overhaul of the company.

Cons: Nicer crew.

Pros: The inflight crew was very nice

Cons: The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again

Pros: Crew was friendly, plane clean

Cons: Boarding process was very slow. Paid for a sea in advance. I was assigned a seat in row 7, put in group 3. No overhead space for my small carryon.

Pros: no remarks. everything fine for a short flight

Pros: Great crew n comfort.

Pros: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).

Cons: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.

Pros: Crew went above and beyond. Food was excellent and the Crew kept us hydrated.

Pros: The crew is very nice.

Cons: Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.

Pros: Great service, tasty sandwich.

Cons: Boarding was a bit of a scrum.

Pros: The crew was great! The seats are never comfortable on economy flights.

Pros: Great staff , amazing dinner, and the entertainment screen size was best

Cons: Seats could be a little bigger

Cons: When its rain we shouldn’t walk to the air plain

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.

Pros: Good selection of movies.

Cons: Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.

Pros: I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform.

Cons: Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices.

Pros: Spacious business class seats, excellent meals

Cons: Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options.

Cons: No food on board, very poor services but punctual

Cons: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Cons: More food choice and more snacks should avialable during flight time Both serving food is very bad

Pros: Quick trip clean cabin

Cons: Sits

Pros: The crew was very kind

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Cons: Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates.

Pros: Good enough.

Cons: Everything

Pros: Great staff and smooth on time flight

Cons: Small plane

Cons: More variety of movies

Cons: Snack was packaged bread stick bits. No flavor. Must take of headsets for take off and landing.

Pros: Good flight. Crew was nice.

Cons: Better entertainment

Pros: The crew was really extremely courteous - and because it's off season, there was a lot of spare space.

Cons: The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)

Pros: We got to London on time.

Cons: Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken.

Cons: Everything!

Pros: Flight took off on time. Boarding was organized.

Cons: Cabin was cramped. Food quality was so so.

Pros: Decent service crew

Cons: Boarding, seating, comfort, media, food and general value..

Pros: Flight and the crew!

Cons: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Pros: The crew.

Cons: The time between flights.

Pros: Impressive service... amazing crew, very friendly and professional

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: Very confusing going through security.

Cons: Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem.

Pros: It was an uneventful flight. The entertainment system worked well and food was good.

Cons: The lights kept coming on every few minutes making sleep nearly impossible.

Cons: I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.

Pros: Very accommodating staff

Cons: breakfast served was still frozen.

Pros: Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around

Cons: On line check-in/seat selection was a disaster

Pros: Really nice crew and quite good food

Cons: BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer.

Cons: old, worn out plane, outdated. Very tight connection in LHR, I made it but my luggage didn't.

Pros: Delicious inflight meal and outstanding service!

Cons: Please keep up the same standards

Cons: Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates.

Pros: Good enough.

Pros: The crew was great! The seats are never comfortable on economy flights.

Cons: No food on board, very poor services but punctual

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.