Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Kazakhstan
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Scores according to KAYAK customer reviews
Pros: "Crew & food was amazing"
Pros: "Easy booking of flight"
Cons: "The gate changed in a Dubai without proper announcement, Ground staff should have visited the passengers waiting in the gate waiting area that was printed on boat pass and inform them to new gate. Instead they charged the passengers with no show fees and delayed departure for another 12 hours."
Cons: "The seats were so uncomfortable , the leg space was too small ."
Pros: "Missed connection"
Cons: "Try to be on time"
Pros: "Relaxing Cabin crew were awesome"
Cons: "Not that I can think if"
Cons: "better boarding system required"
Pros: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Pros: "Nothing, it did not felt like an Emirates flight."
Cons: "The ICE on this flight is ancient, the seats are narrow, food was okay, nothing special. This is an old 777, which needs a refurbishment badly. Boarind experience is blah. After checking in you find yourself in a waiting hall with all the other passengers."
Pros: "Good food friendly staff"
Pros: "Crew was attentive Pilot steered a smooth flight"
Cons: "Seats were a little cramped"
Cons: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
Cons: "there is a technical issue with the headset input and thus the entertainment system did not work."
Pros: "Great food and Entertainment"
Pros: "Great quality food for a flight."
Cons: "WiFi did not work, ever. Staff could have been a bit nicer."
Pros: "Very comfortable flight"
Cons: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worse flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Pros: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
Cons: "Lactose free meal was disgusting."
Cons: "We were seated towards the back of the economy class and by the time the crew reached us, they ran out of the menu options and we were forced to take left overs"
Cons: "Boarding was chaotic"
Cons: "Flight from Chennai was delayed. So had a mad rush to catch the connecting flight to Seattle"
Cons: "The seat was broken and wouldn't recline. Very uncomfortable 8+ hours"
Pros: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Cons: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Pros: "Entertainment and drinks."
Cons: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Pros: "Very helpful, attentive staff who made the flight as pleasurable as possible for us. One of the staff helped me switch from the full row I was in to an empty row which made the long flight so much more comfortable."
Cons: "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."
Pros: "Typical Emirates excellence"
Pros: "Nothing. Will not travel again on Emirates"
Cons: "Food Comfort level Flight delay"
Pros: "Love the idea of informing every leg of my flight. Thanks"
Cons: "I can't think of anything."
Pros: "It felt comfortable."
Cons: "Entertainment program could be more structured; remote control did not work as it should;"
Cons: "They are lied about my hotel I was airport 12 with out room"
Pros: "Same as above"
Cons: "same as above"
Pros: "The crew was great in everything that they did."
Pros: "Facilities and Crewe in business class were great"
Cons: "The food was not great. The pheasant was hard and dry and my mums gluten free meals where not very appetising"
Pros: "Great experience would Defo use them for our next trip."
Pros: "Entertainment facilities very good. Important for those long trips. Food good too"
Pros: "Flight was delayed for 24 hours and when it got to Dubai we were told the flight is full to Beirut and will have to wait till the next day. Very bad experience!!'"
Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Pros: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Cons: "Boarding was a bit disorganized."
Pros: "Emirates crew have been amazing in every point of our journey!"
Pros: "flight was empty so everyone had the chance to experience better treatment from flight attendants."
Cons: "no complaits"
Cons: "Check in an hour early!"
Pros: "MORE STAFF NEEDED ON FLIGHT"
Cons: "PRESSURE ON STAFF"
Cons: "There was a delay in landing that resulted in missing my next flight to Dallas. I had to book another ,really expensive air ticket immediately for the next available flight myself. No assistance was provided. Incurred huge loss and inconvenience due to the delay. The staff was very inconsiderate."
Pros: "Leg room, seat comfort, crew, service"
Cons: "Food, stay at dubai hotel"
Pros: "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
Cons: "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
Pros: "Entertainment, lounge.."
Cons: "Transferring from an international flight to a domestic flight was difficult. This flight was a joint flight between Turkish airlines and China Southern, there should have been someone from China Southern to help us transfer when we landed. I asked the crew at the plane whether someone will help us transfer and they said yes, but there was none. At the very least, how to transfer to domestic flights has to be part of the customs video. Finding where to go was difficult for someone that does not know Chinese."
Cons: "Foot rests in economy - better ventilation options airflow"
Pros: "They were more or less running on time and the crew were polite and helpful."
Cons: "Change up the menu every year."
Pros: "Seats extremely tight."
Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing"
Pros: "Reasonable price, new aircraft, friendly flight crew, good food. Good movie selection, on time departure and arrival,"
Pros: "I prafer Pakistani or Indian food so I can not enjoy the food and Alcohal should not be served being a great Muslim country. And seat gap was less for legs."
Cons: "Had a missed flight due to weather delay. Made multiple calls to customer service. Multiple times the solution suggested was to go to a local Turkish Airlines office. How many companies are asking to visit a office for service in 2018? Issues were not still resolved. Aircraft seats were worn out and dirty on BOS to Ist and Ist to Miami route."
Pros: "Entertainment n meals"
Cons: "Not sure"
Pros: "The staff is very friendly and helpful"
Cons: "Everything was good"
Cons: "The food wasn’t good and the service the palet wasn’t very good"
Pros: "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."
Pros: "Surprised and blessed to find my suitcase on the carousel following my short overlay in Istanbul."
Pros: "Delayed for 4 hours"
Cons: "Boarding status changed straight from pre boarding to last call. No AC"
Pros: "Service and team"
Pros: "The Lounge at Istanbul airport is fantastic"
Cons: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Pros: "The food was good and the staff very polite, but service seemed very slow."
Cons: "The seats rows were too close together. I am a short person and do not usually have issues with leg room on flights, but even sitting in an aisle seat, I found it very uncomfortable. In addition, the A/C seemed to get shut off when the lights turned out, so the plane was extremely warm for about 4-5 hours."
Cons: "Bad cold food. Crowded. Hi"
Pros: "Easy and quick"
Pros: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Professional and friendly staffing, comfortable flight."
Cons: "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."
Pros: "Friendly and attentive crew and quality of food and beverages served"
Cons: "Edinburgh boarding gate was changed 3 times and the flight was delayed"
Pros: "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
Cons: "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."
Pros: "Smooth ride"
Cons: "Lack of air conditioning made it hard to breathe coupled with cramp seating made it unbearable"
Cons: "Crew was ok"
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "Crew was top notch , food was great, loved the hot towels you get to freshen ourselves with, crew friendly and very patient. Loved that flight wasn't full and the three of us could spread out and be as comfy as possible."
Cons: "Very late 1.5 hours leaving JFK on way to Istanbul causing us to miss our connecting flight to Tel Aviv. Arriving almost 2.5 later in the evening."
Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."
Pros: "food service and flight attendants were really nice"
Cons: "I travelled in Business Class from Istanbul to Chicago. The service was not at all impressive and the crew were not very helpful. I asked for water and champagne with my dinner. Champagne never arrived, even after I asked for it again. My half-full glass of water was taken away halfway through dinner with no explanation and never replaced. I asked for water five times before I was finally brought a bottle of water over 30 minutes later when they were being passed around to everyone. Meanwhile, the two flight attendants I asked for water walked by several times picking up trash... not sure what was so difficult about bringing me a glass of water."
Cons: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"
Pros: "As usual on Turkish Airlines, the crew was very friendly and helpful."
Cons: "The entertainment system on the plane was not working. They woke people up to give us dinner at 1:00 am (Almaty time) and again for breakfast more than 2 hours before the flight ended. Let people sleep!!"
Cons: "The worst customer service ever. Turkish airlines changes 6 hour transit time we purchased to more than 24 hours transit time and they refuse to help us when we try to change the flight to other day. Because of that we are forced to stay in terminal for morethan a day with out any hotel arrangment. I wouldn't recommend their service to any one. So sad"
Pros: "The whole experience was ruined by the missed flights on both sides of the trip. My flight from IST to KHI was missed because my lay-over was only one hour, and my flight from IAD left hour and half late. I had to spend extra 6 hours on IST airport"
Pros: "Comfy plane overall, good and entertainment was good!"
Pros: "I didn't like anything! Extremely disappointed and not planning to fly with Turkish Airline again. I been flying with Lufthansa since April 1993 twice sometime 3 times a year and I don't remember ever being annoyed, disgusted, treated poorly and rudely and disturbed with any of their flights as I was on Turkish Airline! Ms. Meryam was the rudest human being/ female I met so far! Extremely rude , unprofessionally and very unfriendly Ummi G. Gunturk"
Cons: "I didn't like anything! My seat was broken, didn't move , the seat arm was broken , TV screen was broken and the crew didn't have the curtesy to even bother to upgrade me to a better seat. Instead the dumped me to the second to the last seat all the way in the way which the seat didn't work either. I been on the broken seat with my neck braces around my neck on (due to a neck injury) for 11 hours and the crew didn't give a damn about me!!"
Pros: "Crew was very nice though took very long to clear after meal. I love flying with Turkish Airlines on my business trips I guess August is not the best time .."
Cons: "Flight was very full yet boarding was done with bus not a walk trough gate Screaming children and loud parents made the short fligh literally a nightmare. This is not in the airline control unfortunately yet impacted badly on my flight experience."
Pros: "فى رحلة الذهاب فقدنا شنطة وكان الفطور جدا ضعيف لأ يلق بطيران وصلنا مطار اسطنبول تعامل سيئ جدا من الموظفين. هناك مشكلة في الدولة صحيح لاكن تعامل جدا سيء"
Pros: "On time"
Cons: "Had to wait 1 week for the money to be unblocked which affected my vacation"
Pros: "Not much"
Cons: "Seats and not alot leg room, the security itself wasnt great ..."
Pros: "Entertainment choices were great, entertainment available at seat back was excellent."
Cons: "By the time they reached my row (37), they had run out of lemonade, chicken dinner, and even customs card. That was poor stocking. The service was mediocre at best. When I asked for beer and a cup of water, the female flight attendant ignored my request and just gave me water. Chicken entree had run out. When I pointed out that I do not eat beef, I was given a half-eaten special-order vegetarian tray: the salad, dessert, bread were all missing. I had to ask again for the rest of the contents of the tray and the male flight attendant was none too happy. So much so that, come breakfast time, he deliberately skipped serving me breakfast - he served the people on both my sides, and just walked away without so much as an explanation. That is rude and obnoxious behavior not becoming of anyone in the service profession."
Pros: "Turkish delight and endless beverage service :)"
Pros: "The comfort level was good. I liked the meal in economy and I was able to watch a new movie."
Cons: "The flight left late from Marseille, further diminishing the 4.5 hours I had to catch a flight on another carrier. The flight circled the destination and was then diverted to the second Istanbul airport, where we refueled and waited for another hour. People from the back of the plane rushed to the front of the plane while we were still taxiing on the runway at Ataturk, all to get to the front of the line. The crew was passive the entire time. Upon exiting we were herded onto busses (thus taking away the supposed advantage of those rushing the front). When finally in the terminal, I had to go through customs, purchasing a visa (for a country I did not want to visit at the time), and reclaim checked bags. I proceeded to the other carrier's counter, to be informed that the gate for my flight onward was closed. As the ticket was "promotional" I lost that ticket and had to purchase another - on Turkish! Also had to spend a night in a Turkish hotel, also on my dime."
Pros: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Cons: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pros: "Loved the food and crew--top notch."
Cons: "All was good."
Pros: "The staff was disorganized The boarding slow and the computer was the workings same as above"
Pros: "The service was great. The flight attendants are professional, accommodating and very helpful. Inflight entertainment is great."
Cons: "The temperature runs high on most Turkish Airlines flights that I have taken, especially the red eye flights. Every time that I have flown from Istanbul to Almaty, the plane is hot and people are sweating. This time I asked for the temperature to be adjusted, and after about 4 times, I finally felt a bit better - but still not comfortable. I don't know if this is a malfunction, or an opportunity to save money?"
Cons: "Just the entertainment. Movies could be slightly better not a critic just a suggestion"
Pros: "Great crew who were prompt with service and friendly!!"
Pros: "Great staff , amazing dinner, and the entertainment screen size was best"
Cons: "Seats could be a little bigger"
Cons: "Very long flight"
Cons: "No WiFi despite paying. No Kosher food despite ordering."
Cons: "Delay for both leg trip."
Cons: "Perdieron nuestras maletas, de prácticamente todos los pasajeros."
Cons: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Cons: "The seat to be more comfortable really for me wasn’t I fly all the time but this year I don’t know the space between me and the front seats was very small. I fly last year and was much better"
Pros: "crew was good food was good"
Pros: "It was short."
Pros: "No I was very uncomfortable"
Cons: "Not have canceled my flight!!"
Pros: "on time."
Pros: "All were OK."
Pros: "The flight was very smooth."
Pros: "Crew. Clean restrooms."
Cons: "Not being able to pick seating until 23 hours before the flight. A huge plane for first and business class. Economy left with uncomfortable seats, no legroom whatsoever and I am only 5’. Food was awful. Extra long walk in Frankfurt to baggage."
Pros: "Crew was kind and friendly. The touch screens were responsive and easy to use."
Cons: "The food was a bit disappointing. It would be great if the bread rolls could be heated up and the pasta dishes be made more interesting."
Pros: "Your helpline number is very disappointing... the staff on the call is very rude.. they did not help us in payment and was least bothered about the customers.. i am a frequent traveler with luftansa and this is the last time I am traveling in luftansa... teach your staff some manners about how to talk to customers"
Cons: "The staff is pathetic amd cery rude"
Pros: "All aspects except for boarding and transferring ticket..."
Cons: "Lack of Lufthansa staff at check-in. Lufthansa tickets are non-transferable."
Cons: "Disappointed that the only snack was Pretzels. First meal was pretty good, but out of options for second meal when attendant reached me - no one wanted a curry hot dog six hours into eight hour flight."
Pros: "Comfortable, great food, good selection of entertainment"
Cons: "The staff tried to helpful but lost at times"
Pros: "Seats were comfortable in Economy section. Crew provided drinks regularly and dinner and snack were adequate. We received special assistance from staff at the airport and that was really appreciated."
Cons: "All airlines seem to serve pasta or chicken options. It would be nice to have other selections."
Cons: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Pros: "The staff was friendly, the seats were comfortable, and the price was perfect."
Cons: "The breakfast was terrible and the dinner was barely better."
Pros: "Food. Variety of entertainment. Flight had empty seats."
Cons: "Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight."
Pros: "Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection"
Pros: "Comfortable seat. Food better than average"
Cons: "Crew seemed a bit rude"
Pros: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Cons: "Tthe first leg was overbooked and they wouldn't let me select a seat and I had to weather through a middle seat that I was not at all comfortable with The entertainment collection can be better specially Indian/Hindi movies"
Pros: "Quiet comfortable flight"
Cons: "Unorganized biarding and no labeling on hallway what direction to take."
Pros: "The crew was really great. So pleasant and helpful. And, it was nice this time as it wasn't too crowded!"
Pros: "Friendly crew"
Cons: "when seats recline in economy you can barely get in and out of a seat"
Pros: "Crew was excellent. Joseph was great!"
Cons: "Food needs to be improved!!!"
Pros: "Wine was good."
Cons: "Food was tasteless - of very questionable quality, too much sugar and fat, unhealthy. Space between seats very tight, very uncomfortable. Music sound poor"
Pros: "Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic."
Pros: "Crew was pleasant and efficient."
Cons: "Terribly cramped seating in economy class. I don't know how a large person could sit in those seats."
Pros: "After the delay I was given a spot on the direct flight so I didn't have to deal with the complications of the connecting flight. The staff was nice and helpful."
Pros: "Liked the crew, the food, blanket and pillow."
Cons: "Frankfurt airport wheelchair service needs to be better administrated."
Pros: "The flight crew was exceptional in handling a medical emergency on the flight."
Cons: "Lufthansa bumped us from our preassigned seats. We purchased our tickets five months in advance to ensure our family would sit together. When we arrived, they had our family of five sitting in three different rows. Two of our young children had to sit alone, eight rows away from the nearest parent. After telling them we would not board sitting apart like that, they moved us closer together but still separate from two of our children. Highly disappointed."
Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Cons: "for 3 years, 90% of my flights from Beijing were delayed or cancelled. Beijing International Airport is the worst airport ever. About my flight from Beijing to Munich this time, we were stranded on the runway INSIDE the plane for 5 hours w/o food and water for the first 4 hours!"
Pros: "Flight crew was friendly."
Cons: "There was at least 4 hours' delay in getting to St. Petersburg, due to the storm, and there was hardly any food or water served while waiting."
Pros: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Cons: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Pros: "The crew was great. The seats were ok."
Cons: "Check in was very, very slow, for some reason."
Cons: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"
Pros: "Great leg room for economy class, polite and courteous staff"
Pros: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"
Pros: "The crew on Lifthansa is fantastic!!!!"
Cons: "There was no entertainment system, but it was a short flight! There was also a confusing bus to the plane. It was poorly marked and there was a point where the doors where closed and the bus was out front, we were all pounding to get through the door, then the bus drove off, we thought the my left us. 5 minutes later another bus came. We were fine, but the group of 8 did panick and had an unnecessarily stressful experience. Simple communication could fix it!"
Pros: "The entertainment was terrific for a long flight. Staff was friendly and helpful."
Pros: "average crew. very empty plane with not many passengers. Seats seem average"
Cons: "Flight from TLV to Tokyo was delayed by 1:20 hour. The flight crew told us not to worry. Then we were held on the terminal shuttle near the gate for a long time before the doors opened. Upon arrival to Moscow was assigned with a connection to Tokyo via Korea. I’m still in Korea and late to Tokyo!!!!"
Pros: "Great service."
Cons: "Food selection and the number of portions of each selection."
Cons: "24 hour delay without accommodation is not acceptable !!"
Cons: "Delayed for hours. Missed connecting flight. They rebooked for a flight half a day later. Horrible!"
Pros: "Crew kept the bathrooms tidy"
Cons: "USB port (for charging) was not working. The connector inside was destroyed. Light was not working. Crew member refused to serve the coffee saying that the plane was going thru turbulence which was not quite true. There was no vegetarian option as far as meals were concerned. He did not even offer fruits as substitute. One of the crew member did not seem friendly at all. rather grumpy at times. Most of them do not speak decent English so it is hard to communicate with them anyways."
Pros: "Nuff said, having a gold Aeroflot card is nice"
Cons: "Worst service, disgusting food, no organization, pettiness with measuring the size of a carry on (including the wheels) at JFK and charging $100 for international standard sized bags (less than 21.5 inches), racist behavior from the flight attendants against anyone who is not Russian, little to no communication with passengers, flight attendants started arguing with people for no reason"
Cons: "There is no entertainment on this flight, so rate should be N/A."
Pros: "Nada, esta ha sido mi peor experiencia con una aerolinea."
Cons: "Yo venía con ellos de Nizhny a Moscú para luego agarrar el avión hacia Vienna. Llegamos con 2 horas y 45 minutos de tiempo antes de que saliera el siguiente vuelo. Bajando del avión nos atrasaron 40 minutos. En el counter mas de una hora y en migración otro poco de tiempo. Nos saltamos la línea al ver que no nos iba a dar tiempo y así fue. Llegamos 18 minutos antes y no nos dejaron entrar. Lo peor es que Aeroflot no nos ayudó y nos dijo que nosotros fuimos los que llegamos tarde. Lo mismo le sucedió como a 10 personas del mismo vuelo y cuando estabamos poniendo las quejas vimos por lo menos otros 10 de otros vuelos con la misma situación."
Cons: "The seat doesn’t recline fully"
Cons: "My first flight was canceled due to lack of available aircraft. My connecting flight was then 2 1/2 hours late due to a mechanical issue. That made me miss my flight to Denver. The fact that they had a flight scheduled that didn’t have an aircraft available is very poor planning and caused a great deal of issues"
Cons: "Attitude of the personnel"
Pros: "Nice attendance, food"
Cons: "I got my suitcase after 4 days"
Cons: "The gate number was not written on the boarding card i arrived to Moscow and nobody helped me and i lost my flight and Aeroflot refuse to put me on another flight .....what should i do ????????"
Pros: "I liked food!"
Cons: "It was hot."
Pros: "The flight attendants are cute and accurate"
Cons: "No small pillows, hard to sleep on chairs"
Pros: "Good flight, departing Moscow wasn't so bad even with the wintry conditions (JFK on the other hand...) Flight staff was friendly and well dressed, video worked, needs were met. Wasn't cold on the flight though I did sit by the window seat so the temperature was adjusted accordingly :) Overall, very pleased with Aeroflot. Would I do it again? Already have a trip booked in two months!"
Cons: "Two go-rounds due to wind sheer in the airport environment."
Cons: "The flight was delayed two hours and it was not announced very clearly."
Pros: "All the board crew were very friendly and attentive"
Cons: "The main dishes were not good at all, bland, did not eat it. Salad was bland, with ice."
Pros: "smooth ride comfortable seats decent leg space and amenities in the economy unbelievable price"
Cons: "food was tasteless and food service slow"
Pros: "Seats were comfortable. Decent room"
Pros: "Getting off the plane."
Cons: "I missed my connection in 20 minutes because of an hour delay. The airline said the evening flight was fully booked and gave me a red eye instead. I had to find out myself there's another evening flight! When I transferred I made sure that my luggage will move with me to the evening flight, the representative said it will although it was obvious he wasn't sure. All the airline representatives didn't speak good enough English. Last but not least, there was no AC on the plane for the first 3 hours. Of course when I arrived to my destination, my luggage didn't arrive as expected (arrived on the red eye)."
Cons: "The worst flight ever."
Pros: "I am alive."
Cons: "Both flights boarded and left late, my bags got lost and the food was terrible."
Pros: "the service, the personnel, were good."
Cons: "There was no entertainment on the plane. the food wasn't good."
Cons: "Flight overly delayed to 6 hours. My ticket was paid 300 us$ but not used"
Pros: "Good crew. New airplane. Good meal. Comfortable seat"
Cons: "Sukhoy SuperJet is very noisy. Seats might be wider. Tickets might be cheaper."
Cons: "The flight attendant seemed to have been bothered by the fact that she had to tend to my boyfriend and I. Any simple question we had may it had been what was on the menu for lunch or a simple request for ice in our drink; we received with a rude tone. When our plane was about to land I had my eyes closed because I had been traveling for 24 hours and was still very tired and she (Olga, I believe her name was) yelled saying "MIS, WAKE UP AND OPEN YOUR WINDOW!" this was by far the WORST flight experience I have ever had. I suggest this particular flight attendant reconsiders her career choice because customer service does not fit her. It is safe to say that I will NEVER fly Aeroflot again. And will be spreading the word to my colleagues and friends as I too am in the travel business and know how important it is to feel comfortable and safe when traveling abroad."
Cons: "The flight was delayed for 1.5 hours. As a result I was late for my next flights, which I bought as separate tickets. Aeroflot didn't gave me any compensation. Airport coworkers were COMPLETELY impolite. Aeroflot members and workers were ABSOLUTELY IMPOLITE, IGNORANT and did everything to make money of me. Because of this, I lost 950$ in order to buy another ticket."
Pros: "The in flight service and check in were excellent."
Cons: "The flight was delayed and postponed no info was given."
Pros: "My initial flight from LAX to Moscow 10 days before the video entertainment system wasn't working for anyone, so we had to endure a 12 hour flight without movies or music. But this flight the system was working so I was happy for that. Food was fair."
Cons: "Again the on boarding process was a mess. Gate number changed and everyone was once again cramming them selves into the line from all directions. Essentially there was no line. We also were at a gate where another flight ahead of us was still boarding (to London) so I think that made people more anxious and frustrated. When we finally passed through the gate and boarded a transport bus, the bus only took us a few feet away to the next gate, and they had us climb up a set of stairs up to the entry way from where our original gate number was located. Why even bother changing the gate then!"
Pros: "the seats have more leg room than average carriers. The staff was very nice"
Cons: "I called in to Webjet (who my tickets were placed through) to order my kosher meal, but Aeroflot only had me down for a kosher meal for one of the two legs of my flight"
Pros: "The seats are spacious and there is a pillow and blanket for everyone. I had no trouble storing my bag in the overhead compartment and I was happy to learn I didn't have to pay extra for two suitcases."
Cons: "The food was terrible. The movie and tv selection was not to my liking."
Pros: "Crew is nice. Helpful. Vegetarian food food was okay. Flight left at reasonable delay. Price is good."
Cons: "Seats are VERY VERY uncomfortable. Narrow seats. Shallow seat.. No space in front. Screen too close to face. Many magazines."
Pros: "All flights arrived on time, boarding was on time, take-off on time. USB charging at every sit. Entertainment system has a wide variety."
Cons: "On the plane from Moscow to Japan (and back) had tiny room for legs between the chairs, if the person in-front of you lowers the chair then it's even worse. By the time the trolley arrived to our sits the food options were no longer available to chose from. The head of the flight attendants arrived to supposedly apologize for the inconvenience, but the attitude and feel was like she was looking for a fight and not at all to find a solution or to please us."
Pros: "The crew was very nice and friendly. Their service was excellent. Yerevan airport was quiet and cozy and seats were comfortable."
Cons: "Line for check-in was extremely long at JFK (New York) which it seems caused boarding to be late. It's good that I had time to catch my connection in Moscow."
Cons: "The handling of Skyprioriuty boarding was one of the poorest I encountered (in SVO airport)"
Pros: "Plane was clean and looked newer"
Cons: "Airline lost my luggage and I am yet to get it"
Pros: "Excellent crew and food!"
Cons: "I liked everything in this trip with finnair"
Pros: "Seats were comfortable"
Cons: "No entertainment"
Pros: "the entertainment."
Cons: "four of my flights with this airline were delayed causing me problems and wasting my time. Will not fly this airline again"
Pros: "The staff on the aircraft was very professional, extremely polite and knowledgeable!! The inside of the aircraft was very clean and the food was very good. We look forward to flying with Aetoflot again!!!!"
Cons: "We loved very much traveling with Aeroflot!!! We have and will remain their most loyal customers."
Pros: "On time, inexpensive fares, & friendly flight attendants!"
Pros: "The staff worked very hard the entire flight and responded quickly when needed. Food very good an enjoyable. Comfort the best it can be in a Coach seat."
Pros: "Food was good so as their selection of movies."
Cons: "The flight crew forgot to take our trays TWICE. We were the only ones in the whole plane who their trays were still in front of us for hours."
Cons: "No intertament"
Pros: "Plane Food Service Entertainment"
Airlines flying from Scotland to Kazakhstan have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Kazakhstan
Masks required on board, masks provided on flights from Scotland to Kazakhstan
Social distancing seating
Middle seats unavailable to book on flights from Scotland to Kazakhstan
Testing for antibodies, testing for symptoms for flights from Scotland to Kazakhstan
Waiving of change fees. Search flexible flights from Scotland to Kazakhstan
Cheapest flights to Kazakhstan from Scotland found in 2021 and 2022