Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Almaty
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Scores according to KAYAK customer reviews
Cons: "Seats and food"
Cons: "Great flight back to the UK, flight crew were very pleasant and attentive."
Pros: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Cons: "Less confusing controls on the equipmentl"
Pros: "The crew was okay And the seats good it’s little wide In general was okay"
Cons: "The food not so good I like service on the plane was good"
Pros: "The crew was amazing and their service was very attentive to customers."
Cons: "Not having crying infants onboard"
Pros: "Emirates is a top airline for comfort and extras. Even on short flights customers are treated well."
Cons: "No suggestions"
Pros: "Attendants and aircraft comfort was excellent"
Cons: "It was my first flight ever. So it was perfect thank you Emirates"
Pros: "Not really Seat cushion hard ."
Cons: "Boarding disorganised..little management of the process"
Cons: "Fly Dubai are just substandard. The codeshare flight are ruining the reputation of Emirates."
Pros: "Relaxing Cabin crew were awesome"
Cons: "Not that I can think if"
Cons: "Shorter flight"
Pros: "Was ok"
Cons: "Did not like the seats"
Cons: "Emirates didn't allow me to get onto the plane with my 7 lb carry on because of weight issues in the plane. After bargaining few minutes, they were not convinced and only let me get onto the plane with my backpack."
Pros: "The comfort and smooth boarding procedure"
Pros: "We landed"
Cons: "Cramped, terrible food."
Cons: "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
Pros: "Ice entertainment is great"
Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Pros: "Crewman friendly service and try to betas much as they can"
Cons: "My tickets say 1 stop in Dubai. However, I had 2 stop going and coming back. I had a stop at Athens For 90 minuets and then Dubai before I reached to my final destination. Also, going my audio was not working for Newark to Athens and Athens to Dubai. However it was working from Dubai to Ahmedabad. Also coming back they give me very hard time for my Camera bag. Somehow it’s free to fly from USA but you have to pay for the weight of camare coming back."
Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Pros: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Cons: "Just the coffee was terrible lol,"
Pros: "Quick boarding, on time, nice amenities near the gate."
Cons: "The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early."
Pros: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Cons: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Cons: "Caused my bags to miss my connection to Mumbai. Very inconvenient."
Pros: "Food n movie selection"
Cons: "Noisy seat n very less leg room"
Pros: "Love it"
Cons: "It was amazing."
Cons: "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."
Cons: "I didn't like the food after I hate the fish with rice I got sick sweating cold!!terrible experience!!"
Pros: "I have travelled with various airlines over Atlantoc and Pacific none of them I found comfortable as Emirates. The reason I guess is, "Emirates delivers more for ever service" Good work..."
Cons: "The departure time should be more comfortable"
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Pros: "Great selection of entertainment"
Cons: "Some of the flight attendants skipped over my row while offering beverages. One person was asleep but i was awake and thirsty. I had to wait until an attendant was unoccupied to get some water"
Pros: "The service, the comfort,"
Pros: "Fast checkin with Online Checkin. Only had to go to baggage dropoff. Nice onboard service. Like the choice of good entertainment for such short flight. Several options to watch."
Cons: "Flight had some delay. One person on-ground very rude and totally out of line in the way to treat customers. Under no circumstance any airline employee should lecture a passenger about time schedules and such. I had read the rules online and was aware of the timings required if checking in online. I was surprised being accustomed to good service from this airline."
Cons: "debarking process was one of the longest in my life"
Cons: "Flight was really hot ; i was almost suffocating. They kept the AC closed for an hour till the take off !! Wayer surved was hot ! Disappointing experience unfortunatly!!"
Pros: "First off my flight was cancelled due a passport issue; my passport would expire in 5.5 months and was not permitted to fly . I contacted Web jet hoping that I would be rescheduled after I renewed my passport but unfortunately they would not allow me to rebook or to be reimbursed. I was traveling with my young son so I ended up loosing over $2,000, and now I have to start looking for other tickets which are extremely expensive at this time. I have waited all year for visiting my family and now I can't anymore . It's a nightmare!!!"
Cons: "Nothing at all"
Cons: "The seats are cramped and the food is tasteless"
Pros: "Friendly staff across the board."
Pros: "Low cholesterol meal was quiet good"
Cons: "Seats on the 777 are very uncomfortable, even more we you have a flight as long as DXB->BOS"
Pros: "Service Gluten free food provided."
Cons: "Rude and racist cabin crew!"
Pros: "Coiner person was very courteous and very accommodating."
Cons: "The food selections are the same for years now."
Pros: "The in-flight entertainment was good, with many, many options to choose from. The headphones provided were certainly more comfortable than anything I have experienced on other airlines."
Cons: "The boarding process is chaotic. Especially so in Dubai. Moreover, they do not allow a laptop bag in addition to the normal carry-on baggage. Every other airline I have flown allows this. What is even more frustrating is that a women's purse is allowed, so I saw women carrying giant bags with their laptops, etc. in those bags, whereas I had to stuff mine into my carry-on briefcase. This is not normal (as in, other airlines allow it), is not mentioned in the ticket, not mentioned while given the boarding pass, BUT is strictly enforced at the very last minute right before entering the plane."
Pros: "flight attendants, food, nighttime lights, seats, movies"
Cons: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Pros: "The flight from Dubai to NYC was great"
Pros: "Even though I was flying economy, the seats on the A380 were wide and comfortable and the entertainment onboard was very good."
Cons: "Just the entertainment. Movies could be slightly better not a critic just a suggestion"
Pros: "Great crew who were prompt with service and friendly!!"
Pros: "Great staff , amazing dinner, and the entertainment screen size was best"
Cons: "Seats could be a little bigger"
Cons: "Very long flight"
Cons: "No WiFi despite paying. No Kosher food despite ordering."
Cons: "Delay for both leg trip."
Cons: "Perdieron nuestras maletas, de prácticamente todos los pasajeros."
Cons: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Cons: "The seat to be more comfortable really for me wasn’t I fly all the time but this year I don’t know the space between me and the front seats was very small. I fly last year and was much better"
Pros: "crew was good food was good"
Pros: "The crew was amazingly friendly, efficient, and hardworking."
Cons: "After 7 hours, the seat became very uncomfortable. Not just a Lufthansa issue."
Pros: "No I was very uncomfortable"
Cons: "Not have canceled my flight!!"
Pros: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Cons: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."
Pros: "on time."
Pros: "All were OK."
Pros: "The flight was very smooth."
Pros: "Crew was kind and friendly. The touch screens were responsive and easy to use."
Cons: "The food was a bit disappointing. It would be great if the bread rolls could be heated up and the pasta dishes be made more interesting."
Pros: "Your helpline number is very disappointing... the staff on the call is very rude.. they did not help us in payment and was least bothered about the customers.. i am a frequent traveler with luftansa and this is the last time I am traveling in luftansa... teach your staff some manners about how to talk to customers"
Cons: "The staff is pathetic amd cery rude"
Pros: "All aspects except for boarding and transferring ticket..."
Cons: "Lack of Lufthansa staff at check-in. Lufthansa tickets are non-transferable."
Cons: "Disappointed that the only snack was Pretzels. First meal was pretty good, but out of options for second meal when attendant reached me - no one wanted a curry hot dog six hours into eight hour flight."
Pros: "Comfortable, great food, good selection of entertainment"
Cons: "The staff tried to helpful but lost at times"
Pros: "Seats were comfortable in Economy section. Crew provided drinks regularly and dinner and snack were adequate. We received special assistance from staff at the airport and that was really appreciated."
Cons: "All airlines seem to serve pasta or chicken options. It would be nice to have other selections."
Cons: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Pros: "The staff was friendly, the seats were comfortable, and the price was perfect."
Cons: "The breakfast was terrible and the dinner was barely better."
Pros: "Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection"
Pros: "Comfortable seat. Food better than average"
Cons: "Crew seemed a bit rude"
Pros: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Cons: "Tthe first leg was overbooked and they wouldn't let me select a seat and I had to weather through a middle seat that I was not at all comfortable with The entertainment collection can be better specially Indian/Hindi movies"
Pros: "Quiet comfortable flight"
Cons: "Unorganized biarding and no labeling on hallway what direction to take."
Pros: "The crew was really great. So pleasant and helpful. And, it was nice this time as it wasn't too crowded!"
Pros: "Our flight from BLR to FRA got cancelled because of bad weather. The agent at the check in desk immediately put us on an alternate AIr France flight via CDG to LAX, which left an hour before our FRA flight. The service on the flight was excellent. But we are most thankful for the quick re-booking on a different alternative, ensuring no hiccup. We will only be flying Lufthansa from now on, and recommending Lufthansa to all friends and colleagues."
Pros: "Friendly crew"
Cons: "when seats recline in economy you can barely get in and out of a seat"
Pros: "Crew was excellent. Joseph was great!"
Cons: "Food needs to be improved!!!"
Pros: "Wine was good."
Cons: "Food was tasteless - of very questionable quality, too much sugar and fat, unhealthy. Space between seats very tight, very uncomfortable. Music sound poor"
Pros: "Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic."
Pros: "Crew was pleasant and efficient."
Cons: "Terribly cramped seating in economy class. I don't know how a large person could sit in those seats."
Pros: "After the delay I was given a spot on the direct flight so I didn't have to deal with the complications of the connecting flight. The staff was nice and helpful."
Pros: "Liked the crew, the food, blanket and pillow."
Cons: "Frankfurt airport wheelchair service needs to be better administrated."
Pros: "The crew were very helpful, and the food was quite good."
Cons: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
Pros: "The flight crew was exceptional in handling a medical emergency on the flight."
Cons: "Lufthansa bumped us from our preassigned seats. We purchased our tickets five months in advance to ensure our family would sit together. When we arrived, they had our family of five sitting in three different rows. Two of our young children had to sit alone, eight rows away from the nearest parent. After telling them we would not board sitting apart like that, they moved us closer together but still separate from two of our children. Highly disappointed."
Cons: "Flight was delayed want to take off. Luggage did not transfer. Four days before luggage will get to us."
Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Cons: "for 3 years, 90% of my flights from Beijing were delayed or cancelled. Beijing International Airport is the worst airport ever. About my flight from Beijing to Munich this time, we were stranded on the runway INSIDE the plane for 5 hours w/o food and water for the first 4 hours!"
Pros: "Flight crew was friendly."
Cons: "There was at least 4 hours' delay in getting to St. Petersburg, due to the storm, and there was hardly any food or water served while waiting."
Pros: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Cons: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Pros: "The crew was great. The seats were ok."
Cons: "Check in was very, very slow, for some reason."
Cons: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"
Pros: "Great leg room for economy class, polite and courteous staff"
Pros: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"
Airlines flying from Scotland to Almaty have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Almaty
Masks required on board, masks provided on flights from Scotland to Almaty
Social distancing seating
Middle seats unavailable to book on flights from Scotland to Almaty
Testing for antibodies, testing for symptoms for flights from Scotland to Almaty
Waiving of change fees. Search flexible flights from Scotland to Almaty