Daily cleaning, installation of cabin HEPA filters on flights to Kazakhstan
Visitors from United Kingdom must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Kazakhstan.
Masks: Required in public spaces, enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
Most visitors from United Kingdom will not be allowed to enter Kazakhstan. These travel restrictions do not apply to:
Kazakhstan Citizens and residents; Students; Diplomats; Spouses, parents, and children of Kazakhstani residents or nationals; Employees of designated companies in critical industries; Travellers with a visa issued by Kazakhstan; Travellers on business approved by the Deputy Prime Minister of Kazakhstan
Read more about travel restrictions for Kazakhstan
Visitors from United Kingdom are not required to quarantine after entering Kazakhstan.
Air Astana has waived its change and cancellation fees on flights to Kazakhstan. Confirm policy on booking site.
An average direct flight from the United Kingdom to Kazakhstan takes 22h 24m, covering a distance of 3143 miles. The most popular route is London - Nur-Sultan with an average flight time of 8h 25m.
The cheapest ticket to Kazakhstan from the United Kingdom found in the last 72 hours was £87 one-way, and £330 round-trip. The most popular route is London Heathrow to Nur-Sultan Nursultan Nazarbayev Intl and the cheapest round-trip airline ticket found on this route in the last 72 hours was £455.
Air Astana flies the most frequently from the United Kingdom to Kazakhstan.
Based on KAYAK flight searches, the most popular destination is Nur-Sultan (55% of total searches to Kazakhstan). The next most popular destinations are Almaty (38%) and Atyrau (3%). Searches for flights to Ust-Kamenogorsk (2%), to Karaganda (1%) and to Pavlodar (1%) are also popular.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "New plane, comfortable, good food and attentive crew."
Cons: "Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight."
Pros: "Crew was very accommodating of my needs."
Cons: "The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great."
Pros: "Seats and crew are the best"
Cons: "Flight time, also business class was almost empty, if I received an email I would have bet for upgrade"
Cons: "more movie choices"
Cons: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."
Pros: "The thing that i could come back home"
Cons: "The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight..."
Pros: "Boarding was very slow. Check in was also slow"
Pros: "I liked the time and care that they took to help those that needed assistance."
Cons: "In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time."
Pros: "TV screens on every seat"
Pros: "Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class."
Cons: "We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in."
Pros: "Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew."
Pros: "Excellent flight attendants and customer service"
Cons: "Informing travelers that flight was late."
Pros: "Good service"
Cons: "No individual entertainment system"
Pros: "Little snacks, USB ports, clean"
Cons: "Video and music are kinda out of date"
Cons: "Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them"
Pros: "The plane was nice."
Cons: "6 hours late. No explanation. No apology from any Air Astana employee."
Pros: "I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable."
Pros: "The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment."
Cons: "Delay from Almaty to Aktau about 1hr. Other perfact"
Pros: "Price Travel Kit Relatively new aircrafts"
Cons: "I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training."
Pros: "Price Travel kit"
Cons: "The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable."
Cons: "Flight delay and can't feedback the problem"
Pros: "Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds."
Cons: "Absolutely full place, slow boarding."
Pros: "Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly."
Cons: "Don't like boarding by bus."
Pros: "Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled."
Cons: "check in counters"
Pros: "Thank you for having enough legroom for someone taller. Makes life much easier"
Cons: "Weather delays, however nothing anyone can do about that"
Pros: "Flight attendants were really warm welcoming and benevolent. Food and drinks are good"
Pros: "Punctual, comfortable, good service on-board."
Cons: "Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty."
Pros: "Punctual, comfortable."
Cons: "The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!"
Pros: "Check in ok"
Cons: "Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane Flight attendant said no to me to change seat but yes to another Russian speaking pessager! Overall, a bad experience with 49 minutes delayed flight!"
Pros: "It is very nice"
Cons: "The flight was nearly 5 hours delayed with no explanation why or compensation."
Pros: "Hot towel, candy, nice flight attendants."
Cons: "The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana."
Pros: "Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful."
Cons: "The selection of movies seemed on the whole dated."
Pros: "The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy."
Cons: "The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago."
Pros: "Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class."
Cons: "No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight."
Cons: "No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead"
Pros: "Ground crew in Bishkek are consistently excellent."
Pros: "All flights were on time! Thanks for that"
Cons: "Entertaining programs radio music is boring"
Cons: "Flight delays and cancelled flights. I've been stuck in Almaty for 2 days waiting on a flight out. Still haven't reached my destination."
Pros: "Welcome crew"
Cons: "Poor aircraft, very small seats and no entertainment"
Pros: "food on flight to georgia was good"
Cons: "food returning from georgia was bad"
Pros: "Not much."
Cons: "Business Class Lounge in Almaty is a joke,,,and if your flying Air Astana it's even more of a joke as you have to pay for anything you eat or drink. If you have other options avoid Almaty and Air Astana at all cost. This is the first Business Class lounge I've ever seen without Wi Fi ."
Pros: "Flight attendants were very friendly and helpful"
Cons: "I just hate leather seats on airplanes"
Pros: "I always choose this flight since it coincides with my planned domestic connecting flight."
Cons: "No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only. You cannot choose an entertainment."
Pros: "The crew was friendly and helpful."
Cons: "The leg room was smaller than most other flights and the war phonejack didn't work and the video constantly paused every 30 seconds. Also the 1 8kilo bad allowance in the cabin is a bit unreasonable but I see why they need to because the overhead storage and under the sit storage was less than normal too."
Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
Pros: "Excellent crew"
Cons: "Flight delayed and no reason Food very bad"
Pros: "Comfortable for that sort of journey"
Cons: "Everything is Good."
Pros: "Very old plane, seats not updated and not working properly, food was served once on an 8 hour flight, there was turbulance for over 5 hours consistently, and the pilots did nothing to go around it. As a pilot, i can tell you this can be avoided. Some of the crew were not friendly. Old movie library."
Cons: "New and updated plane, especially business class, more trained crew, seats that work and function normally, better and more food, served a light breakfast on an 8 hr flight. Updated movie library."
Pros: "The new aircraft is well put together and comfortable."
Cons: "Boarding and disembarking delays on both sides."
Cons: "My bags were misplaced I have to wait for an extra day to get it"
Pros: "I love the food❤️"
Cons: "2 hours delayed"
Cons: "I can’t find my luggage"
Pros: "Professional nice food"
Pros: "The food was quite good"
Cons: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
Cons: "Good food"
Pros: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
Pros: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Cons: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
Pros: "Food was great."
Cons: "Long waits, poor communication, either too warm or too cold"
Cons: "I miss the turkish delights they used to serve"
Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Cons: "Ordered veggie meal didn't turn up!"
Pros: "They keep time and any delay is explained. Otherwise a good airline which I can recommend and will use it anytime."
Cons: "The food is dry like rice and beef is dry and the the pasta is too plain, just pasta and some blended tomatoes is not balanced"
Cons: "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."
Pros: "Food, entertainment and the airline crew excelente"
Cons: "The seat a little inconfortable for me"
Pros: "Very good customer service and entertainment"
Pros: "Smooth ride"
Cons: "Lack of air conditioning made it hard to breathe coupled with cramp seating made it unbearable"
Pros: "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
Cons: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
Pros: "Efficiency and customer service"
Cons: "I didn't get s pre ordered kosher meal on 2 nd leg of my flight"
Pros: "Crew are always available and helpful"
Cons: "Food was dreadful. I thought I had chosen a seat online, but discovered I was in a middle seat. Having 3 seats on the sides makes it very difficult for the window seat occupant to maneuver."
Pros: "The entertainment specially the Turkish airline safety part"
Cons: "for short trip no need for mugabelat before food"
Pros: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."
Pros: "Boarding was on time, the crew was helpful."
Cons: "The entertaintment screen at my seat wasn't able to play videos. The comfort would be excellent if there would be a foot support."
Pros: "Two full meals, snacks and drinks, a toiletry kit, and hand lotion in the bathroom. For a very long flight, it was very comfortable!"
Cons: "They ran out of homemade lemonade with fresh mint before I got any, and by the time I used the restroom, it was relatively unsanitary."
Pros: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Cons: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"
Pros: "Turkish crew members are usually very friendly."
Pros: "As usual on Turkish Airlines, the crew was very friendly and helpful."
Cons: "The entertainment system on the plane was not working. They woke people up to give us dinner at 1:00 am (Almaty time) and again for breakfast more than 2 hours before the flight ended. Let people sleep!!"
Pros: "Food, entertainment, crew"
Pros: "Not much"
Cons: "The grew was not very happy almost upset perhaps they were tired the ladies were okay but one of the men was very moody and unpleasant to be around"
Cons: "I wanted to upgrade called Kayak that out me through to VAYAMA that then called Turkish airlines. Took hours in the phone (international call) they then told me I can't upgrade (payed upgrade) because the business is FULL, guess what??? Business was EMPTY"
Cons: "15 hour stop over in Istanbul with the rudest, prejudiced airport staff ever!!!"
Pros: "Onboard experience very good. Food, entertainment, facilities. Tight seats - per usual."
Cons: "Getting boarding passes and checking luggage took two hours. Literally was being dealt with for two hours personally while a couple employees typed and complained to reticket us after airline inexplicably cancelled our reservation on flight home. Until about 30 minutes before departure, no employee had assured us we would get on the plane we paid to be on. Just no concern for the anxiety we were dealing with - and Turkish caused."
Pros: "Friendliness toward kids was really good."
Cons: "The movies didn't work until an hour after the flight started. Really."
Pros: "Doesn't matter where you're flying. If Turkish Airlines can get you there, even if it means overshooting your destination and backtracking, do it."
Pros: "They answered the phone quickly."
Cons: "I wanted to cancel my flight on Turkish as I was concerned about safety after the terrible attack there at IST. I was told that TK were changing tickets and issuing refunds for a period of 7 days after the attack - and I was scheduled to fly on day 8. They refused to refund or change - all they would say are 'fare fules' - 'fare rules'. When I passenger has a concern over personal safety, and in the aftermath of a large scale lapse in security at their main hub, they should be more understanding and not stand by their arbitrary 7 day rule."
Cons: "The flight tracker was the only thing we could watch on this flight."
Pros: "One of the best flight experiences I have had in a long time."
Pros: "On time. Comfortable. Clean. Efficient"
Cons: "No non dairy alternatives in food. Chicken was tough and stringy."
Pros: "Loved this flight, crew was amazing!"
Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"
Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Pros: "Boarding was quick and good"
Pros: "The flight was quick and minimal turbulence. Crew was friendly"
Pros: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Cons: "The ground staff were rude and officious"
Pros: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Cons: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."
Pros: "The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot."
Cons: "On tome flight"
Pros: "Nothing at all, whole experience was incredibly stressful"
Cons: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"
Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."
Pros: "Cabin crew was very helpful and polite"
Cons: "I’m not sure how I feel about the embarking and disembarking in the “presidential” style. (the use of the stairs outside of the planes, and the shuttle rides)."
Cons: "Boarding by rows would avoid people rushing to line up ahead of time."
Pros: "Flight delayed- missed my connection"
Cons: "5 hour delay"
Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"
Pros: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Cons: "No negatives."
Cons: "There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid."
Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."
Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"
Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Pros: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."
Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."
Pros: "Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided."
Cons: "Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude."
Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Pros: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Cons: "Flight was delayed but that had nothing to with the crew and the service."
Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."
Cons: "Not entertainment at all"
Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."
Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."
Cons: "I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!"
Cons: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"
Cons: "No bridge in Frankfurt - long taxi and then 15 minute bus ride to the terminal; had to go through security again; mad dash to catch connecting flight (which also had the 15 minute drive to the plane - again, no gate in the terminal! Shambles!"
Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pros: "The environment was very nice. Relaxed and roomy"
Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"
Cons: "Very very long walk plus train to baggage reclaim at Munich"
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"
Pros: "Smooth process. Regular updates."
Cons: "Late departure."
Pros: "Crew was excellent. Joseph was great!"
Cons: "Food needs to be improved!!!"
Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."
Pros: "Friendly helpful staff."
Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"
Pros: "The food and drinks was very good."
Cons: "The flight was late."
Pros: "It was good the checking desk person was polite and done her best to put get me on to British Airways flight to get to my destination on the same day."
Cons: "But we waited tilll 12.30pm still flight took off at 14.00 and arrive in Dubai at 23.50pm instead of 22.30pm person went home who suppose to pick me up. I got to the place I was staying at 01.39am which was very uncomfortable. I will never fly again with Lufthansa Airline it use to like British Airways but definitely they have lost the customer touch."
Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."
Cons: "Service and attitude"
Pros: "Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great."
Cons: "Offer drinks more often"
Cons: "Poor service onboard and on the ground"
Cons: "The headphone jack didn’t work so no entertainment system. 45 minute wait for luggage at SVO which is becoming much more common with Aeroflot. And it is their airport. They have control over this problem!"
Cons: "Indifferent crew"
Pros: "seats ok but only because the plane was not that full"
Cons: "tv movies was terrible hard to use"
Pros: "Both legs were not yet so I was able to spread out a little. Both flights were punctual, despite having to de-ice the plane before take off."
Cons: "The announcements were spoken very quickly. Both Russian and English. It was hard to understand , especially with the English translation"
Pros: "The crew was amazing ."
Cons: "My skis did not arrive in the luggage. Airline company or airport needs to have a better sustem tracking luggage and making sure no items are lost."
Pros: "Aeroflot made it a comfortable flight, pillows, blankets and slippers included in economy. Nice meals and non alcoholic drink options."
Cons: "They have those old school dual pin headphone jacks, bring a converter for your own headset because the airline issued ones are muffled. Keep an eye out for the (female body) objectifying promotional safety video, yikes Aeroflot. Moscow airport really leaves a lot to be desired. I spent two 4-hour layovers there on this trip and walk away with a higher sympathy for Ed Snowden, poor guy."
Pros: "Take off and landing on time Crew polite and efficient"
Cons: "One meat portion was finished. Not able to recieve what I preffered"
Pros: "The flight was on time, descent was a little bumpy due to winds but the pilots were great professionals and we landed very smoothly."
Cons: "Loud neighbors right next to me :-("
Pros: "The flight and boarding was on time. Also the plane was really nice and clean"
Cons: "No entertainment"
Pros: "We left on time and boarding was quick"
Cons: "Horrible food, weird combinations."
Cons: "Asked them bot to sit us at the far end near the toilets and guess what.....last tier next to the toilets!! Broke my son’s bugaboo bee pushchair 2nd time due to the way they handle it as they through them instead of caring for them. Service in moscow is very poor."
Cons: "Baggage was lost"
Cons: "I use Kayak for almost all my ticket bookings and never in a million years would have thought that booking would ever go wrong! What I have experienced yesterday was a true night mare of my life! When booking a ticket through your app in the list of travelers my mom and me have the same last name and almost the same name. When putting in MY information it auto selected my mom. Because the difference is only one letter in the first name I didn’t catch it and processed my purchase 5/17/2018. There was no “Check your name, check your birthday” page, just simply took me to confirmation page and that’s it. Yesterday was the day for my departure, when about to board my plane at the very check in I handed my passport and heard the worst news ever: booking was done under a wrong name! I couldn’t believe it. No one would help me, I couldn’t get in touch with Kayak, I couldn’t get a hold of a third party company either, I called Moscow and stayed on the phone with them for 2 hours trying to prove that it’s me flying and not my mom. Money was taken out from my account, my email is attached to this purchase, my bank account proof was also not enough. I wasted over $900, didn’t make my flight and worst of all I know that should there been a “confirm your name and birthday page” on kayak app none of this would have ever happened! I was crying my eyes out, the lady at the check in was yelling at me like I am a lier, I was begging them to honor my ticket but they couldn’t do nothing because of your mistake people! I had to travel back home to NJ (from jfk to my house its a 2 hour travel), I booked another ticket not through your website anymore but through your competitor, I had to pay premium since it’s last minute $1300!!!! I am so disappointed there are no words. I almost fainted yesterday from the anxiety! Never again!"
Pros: "Friendly flight attendants, comfortable seats, good refreshments and meal. I fell asleep early in the flight and woke as the crew was cleaning up from the meal service. I asked if I could have a meal and yes, they would prepare one for me. Very gracious. I also had a problem that my luggage transferring from another airline in London, with a very short layover, did not make my flight. Aeroflot personnel at SVO Moscow took care of this and my luggage was delivered the next day in perfect shape."
Pros: "it was on time"
Cons: "food could be better"
Pros: "I like the how airflot the crew work, their uniform make them very elegant. I love flying with AeroFlot, the have very tasty food & drinks! :-) Big Thanks to Pilots!!"
Cons: "They need to upload more new movies & songs to their tablets on seats."
Pros: "Sleeping mask and earplugs were provided"
Cons: "Food is edible, but doesn't taste good. Limited vegetarian options"
Pros: "THE BEST COMPANY!!!!!! EXCELLENT SERVICE! AEROFLOT REALLY CARE about people!!!! THANKS!!!!!!!!!"
Cons: "My bag lost again"
Pros: "The crew was nice and helpful."
Cons: "The entertainment system was the slowest I have ever used in my life. The movie collection was very poor. There was no alcohol served in the flight."
Pros: "Crew was nice and helpful"
Cons: "The seats were very narrow and the food was horrible"
Pros: "The best airline company, thank you very much!!!"
Pros: "Flight went very fast, flight attendants were very friendly."
Cons: "They should fix a remote control on I.Bunin, for a passengers at 19C."
Pros: "In-flight service was pleasant."
Cons: "The boarding at the Heathrow Airport was a bit chaotic, due to the incompetence of the so-called manager who had no ability in simple crowd management. Fortunately, some female flight attendant who did the boarding had some common sense and helped ease the situation. Sack that male manager who was so unpleasant and incompetent."
Cons: "The worst flight ever."
Pros: "Nothing extra ordinary"
Cons: "That was my first flight and the entertainment video did not work I also will like to see a situation where I can drop my luggage and be checked in on the day of flight no matter the flight time I drove all night to Heathrow from Manchester and arrived at check in countrer at 8am and was refused check in until 11.30 for a 1:45pm flight so I was not able to go and sleep somewhere as I planner . After all that the flight we delayed one hour"
Cons: "It was beyond boiling and stuffy... for 9 hrs! We asked the crew many times but they didn't know English so kept saying they will take care of it and they never did. Extremely unpleasant. And unimpressive."
Cons: "Boarding not exactly separating business and others"
Pros: "Food was ok."
Cons: "They should not expect every white person to speak Russia. They should not get offended when we don't understand and reply in English either! Cold war is over people!"
Cons: "I'm still in Berlin"
Pros: "The flight was comfortable, or as comfortable as economy can be. I would say, it was as nice as Lufthansa, just with fewer drinks. We also got ice cream between meals."
Cons: "English is not the flight attendants strength. It was manageable though. The drinks came out before the food. That was a little strange and left my thirsty after my meals."
Pros: "Decades ago, it was considered downright dangerous and uncomfortable to fly Aeroflot. Now, things are excellent. Cabin staff were very friendly, courteous and helpful and wanted people to be comfortable. Will go with them again for sure."
Cons: "Kosher food quality was very bad. Should use Israeli caterers when flying from Israel."
Pros: "Crew, plain, everything was perfect. Will definiyly fly again with Aeroflot."
Cons: "Bag did not make it, now I am stuck sitting at my hotel waiting for it to arrive, they have not called or emailed with any updates and I am wasting get my vacation waiting."
Pros: "People are friendly and helpfull"
Cons: "Not enough space between sits room No fresh newspaper"
Pros: "They're no better than anyone else, but no worse either. They pack you in, but for the fare we were paying, we couldn't complain. Air crew was friendly and polite. A few little goodies (slippers on a long flight)."
Pros: "Crew members were very nice and friendly. Our first meal was excellent but our second meal was ok."
Cons: "Boarding time was delayed and took a long time to board."
Pros: "Seats were comfortable"
Cons: "No entertainment"
Pros: "Boarding took extra 1.5 hours"
Pros: "Flight took off on time. As comfortable as coach can be. Crew pleasant, polite. Best entertainment I've ever had!"
Cons: "Food was awful-with some exceptions (like the lamb stew). Otherwise limp, soggy. Also crew was extremely slow in clearing trays- over 1hour."
Pros: "The food, the comfort, the movie selection."
Pros: "The service and seat comfort ability were the best"
Cons: "The boarding was not great. Everyone was boarded at the same time and priority seating was disregarded."
Pros: "Everything. It was smooth and the crew was so nice!"
Cons: "The flight was a little late arriving in Moscow."
Cons: "I had to cancel the flight, but i couldn't receive any refund at all!"
Cons: "they have just canceled my flight with out any explanation and put me in another very later. Not even a voucher for a dinner since I would stay from 17:00 till 1:40 waiting at the airport. I was very upset about that."
Pros: "Ground staff (check-in) not the happiest or most welcoming."
Cons: "Other airlines give a warm welcome. Getting to airport, plus the run up to a trip can be stressful. It is also where for me the holiday/trip begins and a smile, or even a 'have a good holiday/trip' said genuinely would really get things off to good start. I felt depressed."
Cons: "Great staff and service. First time flying this airline and I am impressed."
Cons: "they charged me €102 for my carry on? This all what I carry !! I should have 0ne 7kg km and one 5kg Its 7 kg and same weight in your instruction and I traveled 3 trip with the same bag with your Airline *(canada to Kiev . Kiev to Cyprus . Cyprus to kiev ) No one charged me or give me any complain Is that new way to get money from your costumers???? And that's in the gate after I checked in and"
Cons: "24 hours was before flight was delayed 50 minutes and after when I was at airport an other 1 hour and 40 minutes delay , when You have a transfer flight to take it is not serious"
Pros: "The crew was amazing. New comfortable seats."
Cons: "It was traveling at its perfection."
Cons: "Non losing my baggage"
Cons: "Bag drop at Gatwick airport was dreadful!! Only one desk for the whole flight to check baggage. I was in line for one hour!!!"
Pros: "The price was great, the flight was comfortable, crew was very friendly."
Cons: "The airport check-in was probably the most chaotic I've ever experienced anywhere, but the people - travelers and staff - were all very nice."
Pros: "Excellent crew service. Smaller aircraft so not as comfortable but OK for a short flight."
Cons: "Unfortunately, due to queue for anti-icing we were delayed."
Pros: "The baggage reclaim was the fastest I've ever had in all my years of flying."
Cons: "Their English is slurred, garbled, and I could hardly understand any in-flight announcements. Also, there is nothing for free on the flight except one small cup of water ."
Pros: "I liked receiving an extra food as we stuck on plan for extra 2 hours."
Cons: "As we had to wait 50 passengers from another flight we have to stay on plane for extra 2 hours and it’s was terrible experience"
Pros: "Flight was fine. No complaints there."
Cons: "I was slapped with a payment for baggage without knowing about it. I had gotten round trip tickets through kayak and for some reason one trip was allowed baggage but trip back was not. Tried to work it out but somehow kayak booked me for a round trip with bags going out but no bags coming in."
Pros: "Nothing special .No frills airlines"
Cons: "No food and ridiculous cost for checked baggage"
Cons: "The flight was packed with Jewish people,unfortunately very rude and uncontrollable by the cabin staff,I could see there growing frustration,at telling them to sit down,or stay in your seats! This was relayed by conversations with the other passengers.No consideration for others!which overall ruined the flight"
Cons: "So many UIA flights are delayed on the same time. I do not know why."
Pros: "5 star crew. Good plane"
Pros: "good plane, good value for money"
Cons: "service was slow due to many transactions. would be better if the water were provided in parallel and more quickly than the for-pay service"
Pros: "The plane"
Cons: "We were never notified that our flight had a 5 hour delay until we arrived to the airport. Additionally, the flight ended up being 7 hours late. There was no communication or accommodations, other than a free airplane meal. I missed my other transportation connections and there was no sympathy or compassion. I have flown across the world and never experienced such poor customer service and professionalism. I would NEVER fly with this airline ever again!"
Cons: "Website does not work for checkin on phones"
Cons: "Extra cost at the airport, if the boarding pass had not been printed before coming there."
Pros: "Nothing, it was catastrophic."
Cons: "The service was horrible and very rude. All the meals and drinks needed to be paid for, which is the ridiculous. The plane was uncomfortable, but the service was the worst I have encountered. I will never travel by this airline again."
Cons: "Staff is unreasonable. Planes are old and outdated."
Pros: "brand new plane"
Pros: "Nothing really stood our for me, but the crew members were kind enough. They were present to answer any questions when necessary. Clear instructions."
Cons: "Everything was fine. Wish there were more free food options instead of just water."
Pros: "Staff were very helpful"
Cons: "Assistance was booked but not very helpful"
Pros: "Clear instructions and polite staff."
Cons: "No snacks provides."
Cons: "I was very disappointed when fly attendant didn't let me knit during 9 hours of over seas flight, With my experience of traveling I didn't have this problem before with any of airline companies."
Cons: "2 hours delay"
Cons: "It never happened thanks to KLM"
Cons: "Boarding pass extra charges made the tekits cost more than other's"
Cons: "They charged me 10 euros because I couldn't find my print out from when I bought my ticket. Then they took my passport and gave me a boarding pass. I have flown allover the Ukraine and the world this is a first, and a scam. I would like my money back"
Cons: "Very uncomfortable and food pretty bad... no free alcohol and limited entertainment (they show films overhead) would avoid if you can... but you do get to your destination."
Cons: "UIA doesnt offer any in flight entertainment on this and other international flights that I have flown with them..."
Pros: "Nothing I liked honestly speaking"
Cons: "My family and I were treated badly at check in, refused to weigh my luggage, sent us off to another area to weigh things , then when we came back to the counter, working with different clerk he shouted over everyone head and shouting telling her be careful they have over weight , that was bad behavior and not professional, I asked for the supervisor and I waited for 30 min and no one showed up and I requested his name the Indian man to report him then he disappeared and no one helped me and I almost missed my flight and barely made it, I would never fly on this flight and I don't recommend anyone to use it , flight attendance are not qualified and poorly speak English"
Cons: "Poor communication and lack of responcibiluty Awful Nobody even bothered to send email or text to inform that flight is cancelled I did all work if finding another flight myself Had to take next day flight with the king connections s it caused me to miss the event I was suppose to attend on Saturday, July 14. Kayak also wasn't helpful All Emails I got from kayak we're stating that flight is on time. I wouldn't recommend anyone to use this services Both booking company and Ukrainian airlines failed No excuses for such way if treating clients that way!"
Pros: "Only the fact that it got me from point A to point B, and was cheap."
Cons: "About an hour long line to check in, due to their only having a couple of counters open to check in a huge, and completely full, international flight. On both departure and return trips, flights were delayed. On our departure, this led to us not being allowed to go to our connecting flight (even though there was some time remaining and we had only carry-on luggage, but they didn't seem to understand that), and on our return we nearly missed our connecting flight, except for the fact that it, too, was delayed. On one fairly long flight, no refreshments were offered except for purchase, but there was no menu or price list provided, and the service took a very long time. The weight limit for carry-on baggage was different (less) for the return than for the departure. And so on. UIA simply doesn't seem to have its act together. Also, for our own case, our flights took longer than necessary due to UIA having to fly *around* Russia, rather than take a correct route that would go *over* Russia. While I'm sure they can't help this, it is a factor worth considering depending on your route. Overall, I can't recommend UIA. In the future, I will be taking other airlines even if it means spending a significant amount more."
Pros: "The only good is that the business section is empty ( maybe because no one wants to pay and get nothing..)"
Cons: "This are not seats for any business class and for sure not long flights. My husband flew with them last week Tel Aviv to Bangkok and only Today he hits his luggage...unbelievable"
Pros: "I must say that the boarding process was excellent and the landing was perfect; good job captain!"
Cons: "Service was horrible. I asked about a beer and the flight attendant said "international, 4Euros, Ukrainian 2Euro..." He turned his back on me saying "only water free..." I felt like since I was a foreigner, he didn't really want to talk to me. Hard to believe, racism exists here, but it is a reality. I guess that, at least the other flight attendant said, "welcome and goodbye", other than that, worst service ever."
Cons: "Flight attendant should smile and must be educated to say thank you and when giving the change to speak with costumer not to put on table !!"
Pros: "Depart on time, arrive on time. Pleasent crew. Good value for money."
Cons: "No meal on flight. No entertaiment."
Cons: "Two hours delay, no plugs for charging no"
Pros: "The service was absolutely great in biz class"
Cons: "Older plane the video quality was meh and no international wifi"
Pros: "Staff and flight quality"
Cons: "Very hot in the plane and relatively limited space"
Pros: "I liked the crew, they were one of the best I've ever seen."
Cons: "The business class seats was terrible."
Cons: "The plane is very tiny. The seats are super small. Everyone is crammed. I was lucky to have skinny teenager next to me, otherwise surviving 10 hour flight would be extremely difficult"
Pros: "Smooth flight and on time."
Cons: "Cramped seating, old seats with no amenities like personal viewing screen and USB charging. Dirty toilets and a general rundown appearance. Unless they make better pricing and appearance I will use another airline."
Cons: "It is the warst airline that I have ever met. Old dirty plane. No food"
Pros: "Hated it"
Cons: "Not enough space in the seat poor service"
Pros: "2 boxes"
Cons: "I was never able to get on that flight. IT DIDN'T EXIST! It was never booked, the people at the counter of BA didn't allow me to board because there was not such a thing as a "booked flight" I want my money back. Is that going to happen??? I had to buy a completely new ticket for me to travel to my final destination. WOULD I BE REIMBURSED? or is it best to kiss you good bye?"
Airlines flying to Kazakhstan have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Kazakhstan
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Cheapest flights to Kazakhstan from United Kingdom found in 2021 and 2022