Weren’t even given earphones to use the entertainment system
Very friendly and attentive flight attendants, good food service. Seat was comfortable. However, the in flight electronics were poor. The screen froze repeatedly; the controller died; the headphones are a hit or miss; the wifi wasn't usable. Very scarce communication before the flight (no email reminder). Almost impossible to understand in-flight communications (audio was very poor).
The meals were not the greatest and lacking of appetite but everything else was spot on
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Crew is polite, but artificially polite. You can see and feel it. Food could be better.
Broken business class seat which could not convert into a bed and had to switch to a narrower aisle seat to sleep
Suck! Sat in plane on the tarmac (hot) over 2 hours
This was my first time ever flying China Eatern and it will not be my last. I was very satisfied with my whole experience and trip. Thank you very much and until soon.
The flight was delayed. The staff made us wait in the room that is too small and it was crowded and with no seats available for waiting. They did not tell us why the delay occurred.
While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
Excellent experience however older aeroplanes used by China Eastern Airlines.
The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off
Good airline for the price. The Air stewardess are great, nothing is to much trouble. Will use again.
Over sold! Never again. Got bumped even though I checked in and arrived on time with all my documents in order. Wasn’t even offer food/drink voucher for the next flight that was 6 hours later.
The flight was canceled. It was very troubling because the rescheduled to Air France was two days later. I incurred two days extra of hotel, was not able to get a boarding pass until I reach the boarding desk at the airline. I don’t know what happened British Airways, but I was very disappointed.
There was a delay on departure. Seat configuration is horrible. BA should not fly this confirmation any longer until the new seat conjugation is installed. Your competition is beating you. Food was poor to average. Not many choices. Arrival was delayed at the gate due to another plane being at the gate. You would think after the delay at the departure, BA and ground control would figure out how to ensure you passengers wouldn’t be late and running to their next connection. Overall, BA continues to be very low on satisfaction. If I had an other choice, I would choose another airline.
Due to no fault of the crew or airline the flight left late but more than made up for it once we lifted off. Captain announced the delay was due to the plane was being worked on. Very friendly, helpful crew, who seemed to enjoy their job. Seats were very comfortable and appreciated headphones and the blanket/pillow in Business class. We were seated in the last row of Business class and they ran out of choices for the meal, however the Flight attendant was able to obtain a chicken dinner from another section.
We missed our connection because they loaded the plane wrong. And had to fix the weight and balance
Check in desks at Bodrum we’re not labelled properly to the point we ended up queuing at the desk only for the signs for business and economy to be put up later and we had to move lines to go into the economy queue. By the time we got to the front, we ended up be ushered to the business queue anyway to get checked in. The flight left on time but then we had to circle the air for a good 15 mins and then when we landed we had to wait to be taxied for another hour. Our baggage didn’t arrive but nobodies did but were told after an hour of waiting that no more bags would be delivered to all passengers had to fill out a form to get their bags delivered. Could have told us that a while ago. Very poor communications
Boarding was seamless, crew were great. Less disruptions on the night flight would have improved the experience and turning off lights earlier.
Worst customer service I've ever experienced on a flight. They downgraded my seat without giving me any other options, then sat in a seat with an arched back for 10 hours. I was not able to get ahold of any customer service representatives to understand what alternatives I might have, or how they will be handling a refund for the difference in fares between business and premium economy that I was downgraded to.
We were unable to check in on line with no explanation! Despite arriving at the airport 3 hours before deprture, my wife and I had no allocated seats and ended up being seated seperately. This is unacceptable! We were both ib the middle of the centre of the aircraft, despite having previously requested an aisle and seat next to it when booking and having been an Exec Club member for 25 years - so much for loyalty! The seats were extremely uncomfortable for such a long flight. I fly a lot and these were, by far, the most uncomfortable seats I've had in many years. It was all fine until we arrived at LHR where we got off the plane quickly, but then had to wait more than 45 minutes in the baggage hall for our bags to arrive, despite the fact that some luggage was already off when we got to the carousel. After 14 1/2 hours flying, this is completely unacceptable and ruined the experience for us.
One of the flight was cancelled. My experience was poor.
