Daily cleaning, installation of cabin HEPA filters on flights to Shanghai Hongqiao Intl
The cheapest airline ticket to Shanghai from the United Kingdom in the last 72 hours was £1,269 one-way, and £1,589 round-trip on the route from Manchester to Shanghai. The most popular route is from London to Shanghai and the cheapest ticket found on this route in the last 72 hours was £735 round-trip.
Shanghai Hongqiao Intl Airport is 9 miles from the centre of Shanghai. View on map.
China has restricted entry and transit to all travelers except Chinese nationals, Hong Kong, Macau, or Taiwan passport holders, and travelers with diplomatic, service, courtesy or C visas, or visas issued after March 28, 2020.
Travelers arriving at PEK will be given a PCR test and quarantined for 14 days at a designated location in Beijing.
Travelers arriving at Shanghai Pudong (PVG) or Shanghai Hongqiao (SHA) must undergo Nucleic Acid Testing (NAT) and a 14-day quarantine in designated places for medical observation.
Airline crew with a layover at the above airports must undergo NAT inside the passenger terminal, then self-isolate at their hotel temporarily before acquiring the NAT results.
Airline crew arriving at the above airports will be quarantined after their last shift, and must self-isolate in crew hotels during shift breaks.
Travelers arriving at Guangzhou (CAN) or Shenzhen (SZX) who live in or have been in France, Germany, Iran, Italy, Japan, South Korea, Spain, or the United States in the past 14 days must undergo 14-day quarantine at home or in designated places for medical observation. All passengers arriving at SZX will have a PCR test.
Travelers arriving at XMN will be quarantined for medical observation at designated hotels for 14 days at their own expense. This does not apply to travelers under 18 years old or above 70 years old, pregnant women, and travelers suffering from illness, who must apply for permission to undergo a 14-day quarantine at home.
There are currently 448 active cases of COVID-19 diagnosed in CN and 4,846 deaths as of 5 May 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Delay of check in with upgrade"
Pros: "33" seats"
Cons: "Movie selection"
Pros: "The food and legroom"
Cons: "More movies :)"
Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Pros: "Two choices of meal and friendlier staff. Props to JAL."
Pros: "The service are great!"
Pros: "Food was great"
Cons: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Pros: "Food was acceptable. Stewardess very helpful"
Cons: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Pros: "New plane, excellent service both on the ground and air. Above average food."
Pros: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Pros: "good flight"
Cons: "food is ok"
Pros: "Excelent good service.Staff are friendly."
Cons: "Almost i like everything"
Cons: "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
Pros: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Cons: "We had to wait until check in to sit together."
Pros: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Cons: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Pros: "food is above average."
Cons: "Cramped leg room for long flight"
Pros: "Customer service was really good"
Cons: "The food always makes it hard to eat anything the next day."
Pros: "JAL always have good services."
Pros: "Nice and quick flight, had a free space next to me on plane"
Pros: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Cons: "I did not like that we could not book our seats until 72h before departure."
Pros: "Everyone is polite, helpful, and the flight was quite pleasant."
Cons: "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
Pros: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
Pros: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Pros: "The service on this flight was excellent.First class service in the economy section."
Pros: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
Pros: "Enjoyed the greeting, politeness and food"
Cons: "More English speaking would be preferred"
Pros: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Pros: "The airplane and all"
Cons: "A little bit in the sakura lounge"
Pros: "The crew and service."
Cons: "No entertainment. No snack either."
Cons: "Requested Vegetarian Meals. Didn't get them"
Pros: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Pros: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Cons: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Pros: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Pros: "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
Cons: "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
Pros: "Good food and punctuality"
Cons: "No English subtitles for English speaking movies"
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"
Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"
Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."
Pros: "They provide us slipper for in flight comfort"
Cons: "Old aircraft"
Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Pros: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Cons: "2nd meal, some sort of a rice seafood mixture"
Pros: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Cons: "The food was more "modest" than I'm used to, but my expectations aren't high"
Pros: "Very spacious and comfortable, modern plane"
Pros: "Shortest travel time to Japan"
Cons: "OLD PLANES Touchscreens won't 50% of the time"
Cons: "Thank you so much really was the best price I got"
Cons: "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."
Pros: "Smooth transfer at CAN"
Cons: "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."
Cons: "They should have more blankets"
Pros: "Comfortable seating, everything clean, good entertainment"
Cons: "Stewardess was VERY rude and unpleasant"
Pros: "The plane departed on time, smooth landing"
Cons: "Should offered more meal selections besides pork and beef"
Cons: "Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time."
Pros: "Good food Free accomodation for layover"
Cons: "Too long"
Pros: "Crew was great!"
Cons: "I was not able to select my seat and do the online checkin. The flight was delayed therefore I missed my connecting flight to final destination. As result the flight took longer than expected"
Cons: "Transfer process"
Pros: "seats are comfy fast boarding on time"
Cons: "not enough food"
Cons: "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"
Pros: "3 free meals."
Cons: "Flight attendants are dry and dismissive."
Cons: "I wasn't on it"
Pros: "It’s simply a way to get from one airport to another. Everything is adequate minus the food."
Cons: "The food is really bad, and everything else is adequate for simple travel."
Pros: "The crew was always on top of things. The bathrooms were kept extremely clean. Ontime departure and early arrival. I would definitely recommend China Southern. Many movie choices. Very pleasantly surprised!"
Pros: "The attendants were nice and as helpful as they could be with limited English."
Cons: "The seats were the equivalent of a small puddle jumper plane in the US. Not very well padded and uncomfortable. I took a small pillow for my back and that helped. You aren’t allowed to use your phone at all during the entire flight. It was next to impossible to choose a seat in advance."
Cons: "Lounge over booked to crowded. Poor boarding procedures Poor baggage handling (No Priority!) No child control in business class cabins Entertainment old and diminishing options, very bad"
Pros: "The staff was wonderful and very friendly."
Cons: "My seat screen wasnt working, it would freeze every time I tried to change to something else."
Cons: "sitting on the tarmac for five hours at lax, with no really good explanation. everyone missed their connecting flights, we were lucky there was still some room on a later flight to bangkok. others were not so lucky. what a sh*tshow. ended up at our destination over 8 hours late and missed a whole day in bangkok."
Cons: "Later flight and delayed in China, stay in wuhan for 24 hours No smith transfer to next flight"
Pros: "The flight service was excellent and very attentive."
Cons: "I don’t eat airline food but if the quality of the food in the economy section got better, I might try eating it."
Pros: "By chance, I ran into a China Southern customer service representative and another group facing the same difficulty as me (needing a temporary visa). The China Southern representative dealt with the immigration services to expedite our temporary visa applications in China."
Cons: "When going to the gate in Denpasar that was supposed to be where we boarded, our flight was not listed. (Although it was listed on the reader board as that gate). When approaching a China Southern representative, he kind of chuckled and said I don't know, maybe this gate #. There was no announcement of gate change. It was only realized by one person telling a group and it being passed along by others who were on the flight and waiting in the waiting area. I truly do not know how that one person figured it out. It was an older plane and there was no entertainment on board. Flight was delayed. When arriving at Guangzhou, there was not any guidance on needing to receive a temporary visa since the connecting flight to San Francisco went through Wuhan. When purchasing the ticket, it was unclear that this was needed since there was going to be a connecting flight through Wuhan and it was unclear that the connecting flight went through Wuhan. The ticket made it look as if we would be flying straight from Guangzhou to San Francisco. When asking one China Southern representative about where to go for temporary Visa, she "guided" me to the China representative handling the situation. Her "guidance" was done by grabbing my wrist and yanking me to her. I believe this is cultural, but being an international airline, I would think they would be observant of other cultures. Mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so you are forced to use their entertainment system and not be able to listen to your own music."
Pros: "Very nice flight attendants!"
Cons: "There was smoking on the airplane and it was coming from the cockpit. The pilots are smoking?! What a shame."
Cons: "Could not reserve a seat ahead of time and the website was impossible. But once on the flight, all was good. But I agree with others that the seats are very hard. This was business class and a 15 hour flight."
Pros: "They provided accommodation for the layover I had in Shenzhen for free, the service is good and the crew as well! Would fly with them again!"
Cons: "The Tv did not work, food very bad."
Pros: "Built-in entertainment and A380 were great."
Cons: "Delay and food."
Pros: "The food is great"
Cons: "There were several open seats in business and economy comfort class. However, the airline would not upgrade seats without paying a $1000 fee. Consequently, there were several open seats in business and economy comfort class that were vacant on a 14 hour flight. This is bad practice and a missed opportunity to delight customers without any additional expense."
Cons: "WHEN WE BOARDED THE PLANE THEY FINALLY SAID THERE WAS A DELAY ON THE INCOMING PLANE Really! all the planes were late I checked in super early and they would not let me go on an earlier flight; maybe I would have gotten to Yiwu on time..."
Cons: "Crew was not organised"
Pros: "The cabin crew were very attentive, quick, and efficient."
Pros: "Flights are always on time, flight attendants are very nice."
Cons: "Uncomfortable seats, no in-flight entertainment."
Pros: "my aisle seat was reasonably comfortable. we departed and left on time the stewardesses were polite and refilled my water glass 2 times"
Cons: "The food was awful. They gave us a box containing two rolls, ,some peanuts, a container of sweetened yogurt and a sweet gooey gelatinous item that was impossible to describe."
Pros: "Overall good."
Cons: "Flight delayed 90 minutes. Poor communications in boarding area. No bi-lingual staff. Food consisted of a cup of yogurt, banana, and stale bread. Awful. Cabin crew was rude. Spouse's entertainment system did not work correctly."
Pros: "I really can't think of anything on this flight that stood out. We were delayed to check-in for no reason, and nothing special was done. No entertainment on board."
Cons: "We arrived late into Guangzhou, and had to do the international transfer, and the staff were not much help at all. They did nothing to make sure we made our next flight with them. We literally ran through the airport which wasn't completely necessary. It was the cheapest by a long shot though. Spending the night in the GZ airport on your way to Phnom Phen is not recommended. . . We did that and the GZ airport has windows open to the outside so it's freezing inside."
Cons: "Worst food ever. Sat for 2 hours on the tarmac with zero explanation or retribution."
Pros: "movies on board"
Cons: "I Had a horrible experience with both my flight to Thailand and back to the US. On my way there, there were 2 women involved in heated verbal altercation ( although I do not understand Chinese but their tone of voice and body language speak for itself ). The stewardess did not do anything to defuse the situation. It took another passenger to offer to switch seat with one of the woman. Then came a toddler crying all the way to China. The horrible part of the thailand flight was that I was not being inform in San Francisco that I had to pick up my luggage , check in to get my boarding pass and then go through custom again. I know I should not be complaining considering the cheap fare, but I still expected a little more from this airline."
Pros: "1.Leg room was good in economy class. 2. The Food was Good. 3. Saved travel time. 4. Tickets were cheaper compared to other airlines"
Cons: "1. Flight from Delhi to Guangzhou had bad air smell. 2. Limited entertainment especially if you are Indian. 3. Had to run nearly 1 km or over at Guangzhou to catch the connecting flight to Los Angeles. The Airline could have arranged vehicles rather than letting passenger run to catch the connecting flight. That was tough especially if you could not walk fast or run."
Pros: "The food was good and the airline attendant was kind enough to give me a window seat"
Cons: "The fact that I had to recheck my luggage multiple times with no instruction was annoying and uncalled for. That and going thru way to many security checks in China even though I was connecting flights. Taking a flight to Wuhan to get off plane go thru customs then getting back on plane when I already did that was absurd."
Pros: "Someone had booked the same seat as I did and since i was traveling alone they moved me up to first class on my long flight to China. Overall Excellent service!!"
Pros: "Great airline . Super nice staff they had English speaking flight attendants unlike other Chinese airlines I've dealt with. Excellent service!"
Cons: "Everything was great"
Pros: "Extremely impressed with the service and comfort of the flight"
Pros: "Nothing there to like"
Cons: "Didn't like anything"
Cons: "On Sep 14th, I paid on your websites with the confirmation of three airline tickets from Chengdu China to Los Angeles. All the information I provide for each passengers are correct. However, due to the fact that you missed up three of the passengers information, they couldn't check in yesterday. The whole fight to LA was missed. As a result, we had to pay very high price to buy new tickets for the next available fight in order to complete the trip. I'v made four phone calls with your agent, with all records made. 1) The 1st agent confirmed that the information I provided were all correct for each passengers. So she believed there was nothing wrong and did nothing to help. 2) The 2nd agent realized the information were mixed up. But it was too late to let them check in. 3) The 3rd agent confirmed that the issue were caused by your system. He said only the supervisor could deal with this matter. He gave me a number which is not valid. 4) Finally, the 4th agent said you would contact me. No response by now. Still waiting for the response. Very disappointed after all."
Pros: "I love the vegan food that they provide me."
Pros: "The crew are amazing"
Pros: "The crew was nice"
Cons: "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
Cons: "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"
Cons: "Hope to keep departure on time !!!!!!"
Pros: "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
Cons: "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."
Pros: "great price and overall service"
Pros: "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Cons: "Helpful, courteous, and well-informed Xiamen representatives."
Pros: "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
Cons: "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"
Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Cons: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
Pros: "The check in boarding pass is not that nice."
Cons: "The boarding pass people need to improve, especially to elderly people."
Pros: "Crew was amazing. Welcoming, helpful and caroming to passengers needs."
Cons: "Replace worn out seats."
Pros: "yes crew were amazing"
Cons: "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
Cons: "got severe food poisoning from the airline food."
Cons: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
Pros: "Getting off of the plane"
Cons: "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
Cons: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Pros: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Cons: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
Cons: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
Cons: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
Cons: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
Cons: "Why is my passport number wrong?"
Pros: "The number of take offs equaled the number of landings :)"
Pros: "Empty seats"
Cons: "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
Pros: "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
Cons: "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
Pros: "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
Cons: "Lounge could be improved. Does not compare to other Airlines Lounges."
Cons: "wrong food?"
Pros: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Cons: "Some obstacles with early morning arrival and communications"
Cons: "Nobody could rearrange any flights for me, zero help!"
Pros: "Crew are nice and friendly."
Cons: "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
Pros: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Cons: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
Pros: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Cons: "The flight was delayed by 40 minutes."
Cons: "They will cheat u of money. Somehow. Beware."
Pros: "The food was good and staff was friendly"
Cons: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
Cons: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
Pros: "all of the Xiamen staff were really great."
Cons: "Nothing that I disliked."
Pros: "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
Cons: "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
Pros: "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
Cons: "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."
Pros: "on time food"
Cons: "no movies"
Pros: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Cons: "3 hour delay, with no explanation given!"
Pros: "Comfortable and friendly"
Cons: "No problems"
Pros: "The flight from JFK to Fuzhou was enjoyable. Plenty of leg room and the entertainment kept me occupied throughout the flight. The food was excellent. They provide 2 full meals, 1 half meal and a snack, where I wasn't hungry at all throughout the 14+ hr flight."
Cons: "It was almost impossible to get in touch with an English speaking representative. I tried to call to confirm my booking that I made through kayak.com. When I got in touch, the rep from an overseas office barely spoke English and didn't help at all. Thankfully everything worked out at the airport. Found out that JFK-FOC is only 2 months old. Hopefully they"
Pros: "Boarded early."
Cons: "Smaller plane so not much room to move around. No individual entertainment system."
Pros: "The company that Kayak use for my ticket (Yayama) had some random passport number on my reservation. The ticket agent told me that I had to call to travel agent to get it changed. I tried to call three times (from China) and all three time I was put on hold to 10 to 15 minutes then disconnected. I finally got someone at the service desk to call the airline and get the passport number correct. This added over an hour to my check in process. Luckily, I arrive early and was able to make the flight, no help from Yayama. Terrible!!!!"
Airlines flying to Shanghai Hongqiao Intl have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Shanghai Hongqiao Intl
Masks required on board, masks provided on flights to Shanghai Hongqiao Intl
Social distancing seating
Middle seats unavailable to book on flights to Shanghai Hongqiao Intl
Testing for antibodies, testing for symptoms for flights to Shanghai Hongqiao Intl
Waiving of change fees. Search flexible flights to Shanghai Hongqiao Intl