We got upgrade to premium It’s another way and feeling flying premium then economy…
Clearly an inexperienced cabin crew. Boarding took much longer than usual. Food took much longer to be distributed than usual.
Poor service! If I can I will never fly with them again.
Great quality food. clean cabin and bathrooms. Fast boarding and overall comfortable flight for the duration and times.
Underpricer was a nightmare to deal with they would not help us and blamed the airline and the airline said underpricer just lies. So no we were not happy! The crew on the plane was wonderful.
Your crew was amazing! Friendly, and let my husband and I have a meal in back with them, because a boy got sick behind us and they took some time to clean him and our space up. Fantastic job we were both impressed.
Great except that seats were delivered only at the gate
It was...fine. Boarding worked okay, the staff was competent and sufficiently polite, and it was a nice Dreamliner aircraft.
Exactly as you would expect from an Israeli airline (written by an Israeli) - basic service while firmly polite. Don't expect anything extra - they are there to manage the flight, not to make your experience optimal (unless you consider the minimum of getting to your final destination - and then it is great!). They won't give you anything extra, won't pass around water , if you want it - go get it from the back of the plane. They want you sleeping and seated - and while I'm sure that other airlines want the same, here this is well felt.
I was scammed. I never received flight. I had to buy another flight. Airfare assist is a scam and by you using them makes your company fraudulent. please give me refund
There was no WiFi available, there were mechanical problems with the plane and we landed at C 124, then the gate was switched to A 26, then all the way back to C126! For a 75 yo woman traveling alone, this was a difficult journey, indeed!
Poor. Crew allowed children to run around and scream and disturb passanger’s seats.
Nothing also dont give to people that disgusting blanket and pilow.
2+ hours delayed Outlet in row 12 did not work Tv monitors did not work Lights kept off the entire flight for at 5pm-7pm flight
Plane outlets in my row not working to charge phone. Staff response was, well it should be. Plug into seed for volume not working well. Had to find the sweet spot for plug in or it would shut off and on.
Airport experience at Newark was not great. Only one gate open at immigration for US passports when multiple international flights arriving at the same time. Then having to take a train and a bus to different terminal only to have to clear security again, after I had already gone through at my initial departure location. Older plane, no entertainment screens available, and for economy plus, seat was very uncomfortable. Crew was friendly and this leg of my flight was on-time, even though I arrived later than initially scheduled due to 1st flight being over 2 hours delayed and missing my original connection.
I upgraded my seat and was promised it would be next to the emergency door for extra leg room and they said it was premium plus but it was at the back of the plane...same thing happened from Newark to Dubai
The boarding was cumbersome. The staff was not aligned. They called group 1 but then the agent said no. Then they called group 1 again but still would not board us. Then they called group 2 and they all came up and still hadn’t started boarding. Then someone came from the plane and said why is no one coming? And the agent said bc i thought not yet and she said I said over the walkie talkie to send the passengers down? What was not clear about that? Also, onboard, the crew gave announcements very ironic/authoritative, and in first class they gave us a cheesebox. My expectations based on competition airlines, is a warm meal. A little underwhelming.
HORRIBLE, my initial flight was cancelled, they made me pay $200 extra dollars and that got cancelled as well! After 6 cancellations I decided to get a refund because I needed to get home to my babies. Out of $1000+ dollars they offered me only $40 in refund! Totally unacceptable! The flight that they cancelled I was able to fly it on another airline. I had to spend $400 on one way tickets just to get home! I’m still getting the runaround.
I wish there were outlets to charge my iPhone. The crew was great; we had a female pilot who was great with explaining what was happening and delays,
