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After boarding cabin was too hot AC didn’t work

Four of my family members was settled in a different seats. I paid extra $200 dollars for 4 seats just to be all together, but they settled us on separated seats. After a lots of time they put us 2 and 2. My kids are 9 and 13 . How i can leave them alone???

Food could have been hotter. More padding needed in economy seats

This time around, I felt that the crew wasn’t very professional. Speaking / laughing loudly and rushing through service.

Awful. They cancelled my seats and demanded $1360 to rebook me

Flight crew was very nice and we had a direct flight, which was great. My seat was very cramped, despite paying for the seats. The food was terrible and the check in process was a bit chaotic.

I took a nine-hour flight in economy class, and the seats were quite comfortable. I even managed to take a long nap, which rarely happens. There was a good selection of movies, and the complimentary kit included socks, ear plugs, a sleep mask, lip balm, and a toothbrush with toothpaste.

The inflight Wi-Fi was poor or non-existent however the entertainment system was good. The staff are good and effective but don’t really relate well to the travellers (a smile and a “how are you” would not go astray). Not the worst airline, but if they improve they could be leaders.

Nothing really was great as such. Seen other no name airlines perform better.

Movie selection was ok, but could be better. Would like to see greater selection of newer movies.

I have been flew with ET since 2013 and I wish the service can be reach standard airlines as Star Alliance member please ET you need to improve many thing on the services learn from SQ and other member

The boarding area was too small with only one agent checking passengers into their standing bus

1. They messed up my baby food order. 2. They messed up my confirmed seats. 3. The screen on my seat was not working at all. So, it’s a horrible experience

I like the leg room. I did not like the plane from Chicago to Addis. It was dirty and smelly and toilet area filthy. My screen was not working and kept saying loading. The plane from Addis to Harare was clean , more modern and food looked much fresher and tasted better. Boarding at Addis was a nightmare, long queues and lots of confusion,International space has no seating are and one is standing all the time.

It’s good alternative flight out from Mogadishu, especially for the timing

Am Wowed I did not ever thought African has such an amazing airline before.

My suitcase 🧳 got missing we still looking for it This not good for them 👎🏾👎🏾👎🏾🤦🏽‍♀️

Movie channels was great. Air hostess could be a little more caring

Business and economy lines were common for most of the journey including check in and security control in Addis Abbeba. Food choice was fine, however there was a hair in my rice

Customer service and the food was great. If the announcements in English could be said slower for the customer to understand what is being said. Due to ascent, it is difficult to understand. repaeting would help.

Food was terrible (I tried the beef plate). Service is improved. The plane is new so it was good enough

Horrible old filthy airplane with brooking seat and entertainment system

Boarding was a nightmare. Still the B773s don’t have WIFI and are a something from the 90s in terms of comfort.

The flight was cancelled with very little info at the airport. Absolutely mess with no option to reschedule flights without paying fortune for business class.

On time, smooth flight… very old and run down aircraft

Despite paying business class, the angle seat was uncomfortable. The crew was just ok. The baggage checkin was a mess at JNB.

I had 1:50 hrs to change planes in Cairo and my suitcase was delayed from Cairo to Casablanca. I was one of several passengers that faced this issue coming from various locations into Cairo and onwards to Casablanca, with a transit time of two hours or less. (I was told 16 suitcases were delayed). The transit time of 1:50 hrs is obviously not enough for EgyptAir to transfer baggage, why sell tickets with such short transfer time if they can't handle it? Moreover, they would not reimburse me for expenses I incurred because of delayed luggage. I will not be taking EgyptAir again.

The seats were broken, crew didn’t really care about service, boarding was not priority for business class, my bags arrived last

Comfortable flight, departed and landed on time, crew were polite and courteous. The food was really good considering it was an aeroplane meal. I would travel on Egypt Air, again

Comfortable flight with decent legroom and good seats. The crew were helpful and courteous and managed well with the stressful boarding and the chaos that’s involved. The food was decent, more than expected from a short flight like this. The only reservation I have was that the crew allowed passengers to board With massive amounts of hand luggage which were piled up on the empty seats next to passengers and and it was a risk to all passengers in the case of turbulence or emergency landing. I’ve never seen this ever on any flights I have boarded with many other airlines.

Delayed flight with no explanations; no jetway boarding so we had to stand on the tarmac in the cold rain. Baggage was lost.

It was excellent. I upgraded from premium economy to business and it was totally worth it. We were on a 747 and I sat upstairs and enjoyed the privacy. The crew was incredible especially the woman who had been working with you all for 30 years.she was absolutely spectacular as was her cabin. The food was delicious. I would just serve bread with the meal. Don’t take it away!

The connection to LYON was very tight. The flight was nearly finished boarding when we got to the gate

My connecting flight was cancelled then delayed for four and a half hours with a €20 voucher for my trouble. I think that is an awful apology because the next flight they put me on was horrible. It was overbooked, the flight attendants were of absolutely zero assistance (embarrassing actually) and the transportation shuttle to the plane was as hot as a sauna. Terrible!

I did not like that they failed to put my luggage on my connecting flight to Athens. I was promised it would be located and delivered within 2 days but later told there was no information on its location. This caused me to have unplanned for expenses because I then had to purchase new clothing to wear on my vacation. I did not receive my luggage until my return flight home. I will not be traveling with them again.

Sun express is great. Frankfurt airport is the most horrible airport there is

Absolutely the most awful experience in the history of service from gate agents to baggage handlers. Never will i use kayak or Lufthansa again. Ever.

No internet, very narrow seats insufficient room for three passengers with encroachment.

While booking through Lufthansa, when flight is operated by other airlines, you don't necessarily get the quality of Lufthansa. That said, I was passed over on both meals served. While I had my eyes closed or asleep, no attempt was made to serve me or wake me for the service, which is something new. When I took it upon myself to get out of my seat, track down an attendant, and ask for a meal, the attendant would kindly serve me. Of more concern, however, is the lack of selection for the meal. Being diabetic and insulin dependent, I could not eat what was served. The first meal was pasta with a small slaw/salad and a bun. The second meal was a muffin and another pastry. In all, I could only eat the salad, which amounted to next to nothing. Fortunately (for Discover) I had brought food/snacks to carry me through the flight. Otherwise, I might have reached a low blood sugar. With diabetes becoming more prevalent, Discover may consider more eating options to accomodate all passengers.

Check in was great. Boarding seemed less organized. Flight was good.

The plane was clean. The crew were lovely. Food was good - but seat 1D is a poor location. - the crews cupboard is right near your feet and they visited them frequently swishing the curtain from the galley onto my feet everytime also creating a swish of cold air each time & then slamming the door.

Lost bag and absolutely no assistance in the short term. No-one to help either via phone or at the airport APPAULING

Business class to Istanbul. Packed flight. Cabin crew seemed incapable of differentiating between economy and business passengers with regard to access to the WC which meant whole flight I had people standing in aisle and leaning into my aisle seat, queueing for the front WC. Crew put it down to a lack of curtain between the two classes. The seats, for a 3hrs55 min flight were just standard seats with middle seat unoccupied. So nothing special apart from the food, which was mediocre. Aside from the roast chicken dinner (‘special’ traditional British menu option, which looked poor but tasted good I gather). However 2 king prawns does not make a main course salad.

Cabin crew were not nice. The plane was an hour late arriving.

Flight was on time. Boarding process was tedious. Not much overhead cabin space. Seats very close (front to back). Uneventful trip just the same.

Great staff, very personable, attentive. We had a spare seat next to us so that helped

Horrible food and uncomfortable plane. One toilet was out of service.

Once again I purchase a business class ticket and the seat is exactly the same as cattle class, the only difference being is that BA install a janky table over the middle seat so there is somewhere to place your complimentary drink, the tray table is just big enough for the small tray, so if you are not concerned about getting fed and watered on the plane or getting access to the BA lounge I would save your money and fly cattle, PS the cabin crew were exceptional in every way, shame about the equipment

I just have to say everything was ok, nothing special, and business class is not as good as it used to be, business class sets are the same seats as the rest of the plane including leg room, only difference is no one is sitting in the middle row, they put a janky little table in there to give you somewhere extra for the free drink to sit

Flight was delayed. Thankfully I wasn't in a rush. The airport experience (shops, amenities, ample restaurants, coffee shops, seats with charging) was very good) was very good as was the boarding which was orderly and organised. The flight was short so whilst there was no entertainment I thought that was ok especially in the age of smart phones and kindles. It would have been nice to have usbc charging supported at my seat but again it was a short flight so no drama. Overall a positive experience flying from London to Edinburgh with BA.