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Pros: Some crew was attentive, others were not. Piloting was good

Cons: Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight.

Pros: The flight attendants were very attentive.

Cons: My screen, the screen next to me, and the two screens behind me were not working so I was left without entertainment for 9 hours.

Pros: The flight and crew were excellent. Turkish Airlines business is always good.

Cons: The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana.

Pros: The Food was good.

Cons: We had a very uncomfortable flight. A passenger right behind us was screaming all through the flight. We need to be refunded part of the ticket cos it was horrible.

Pros: The crew was nice, the food decent. I liked the selection of movies and was glad for a blanket and pillow and thought the headphones were a nice touch since most people have Bluetooth and it doesn’t connect to airplane TVs

Cons: I felt this seats could have been more comfortable, & I was very VERY disappointed that I had to check my carryon especially since it was a backpack and was not designed to check. One of my cosmetic products was even damaged because I had to quickly check my bag at the gate, to my final destination.

Pros: Food and entertainment were good

Cons: Flight was terribly cold. Better AC management required

Pros: Great !

Cons: Kosher meal a bit hard to open

Pros: We got to our destination

Cons: They don’t even give you a cup of water, a horrible low cost airline with premium pretences! Gatwick is a horrible airport to fly to.

Pros: Flight was delayed from LAX. No accommodation offered

Cons: Accommodation. They were kinda rude about the whole experience

Pros: The crew was o.k.

Pros: In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options.

Cons: They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience.

Cons: All went well!

Pros: Crew was very engaging and service was good.

Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Pros: Overall KLM experience is good

Cons: Food quality was mediocre for a business class flight.

Pros: General flight journey

Pros: Luggage allowance for sports equipment and delicious lunch

Cons: Single use plastic - time to eliminate for good.

Pros: Security seems paramount to them

Cons: Dont think the left hand knows what the right hand is doing... showed my passport 5 times to get on the plane

Pros: The crew seemed to get frustrated at times, not really personable, but not mean. Seats were comfortable, entertainment was good. Food was ok

Cons: Smiling faces and patience.

Pros: Everything was great

Cons: N/A

Pros: Food

Cons: Entertainment

Pros: On time, no hassle.

Pros: The crew was excellent.

Cons: The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade.

Pros: Friendly staff, decent snacks and entertainment options

Pros: Overall comfort and staff friendliness

Cons: Landing was a bit turbulent

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Cons: No vegetarian option Bad boarding procedures, no one gets direction and it was very slow

Cons: Food worse quality than before. No snacks as well

Pros: Crew, food, drinks, and seats were fantastic

Cons: Food

Cons: Scrambled eggs breakfast was more like a mousse and had no texture

Pros: Your crew were great.

Pros: flight was on time

Cons: Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter.

Cons: The seats are uncomfortable

Pros: The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable.

Cons: The food could have been better and the crew attention and assistance to the passengers.

Pros: Outstanding service by the crew.

Cons: Seats in economy area little cramped

Pros: Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again.

Cons: The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat.

Pros: The seats were good for a short flight, which this was. No complaints.

Pros: Crew was great

Cons: suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight

Pros: The food and the fast and efficient customer service.

Cons: There was too many parents who were super loud and didn’t care about their children jumping and screaming around the plane for 12hrs. I wish the fly attendants said something to calm down the situation.

Pros: Great food options, very tasty. Crew was attentive, polite and professional.

Pros: I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again.

Cons: flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do.

Cons: Hotel for passengers

Pros: Seats were confortable, new plane, the crew was attentive, food was great.

Cons: Need to update the movie library, the category with the new movies is probably a year or morw old.

Pros: Very comfortable business class. Amazing food prepared on board. Flight crew was very pleasant, helpful and professional. The business class lounge in Istanbul was amazing as well, 2 stories tall with food, drink and entertainment everywhere. Golf simulator, slot cars etc!!!

Cons: Check in process was more disorganized than most business class .

Pros: Efficient and on time.

Cons: All fine.

Pros: The flight was empty-ish in the back of the plane, & I was allowed to lie down across 4 seats. I liked that they allowed boarding from the back of the plane (along w/ front). I also liked that most of the food was vegetarian (& the crew pointed out what to avoid). I always forget to special order.

Cons: The boarding announcements were not audible where I was sitting in the airport, so that should be better.

Pros: The crew was o.k.

Pros: Being on time

Cons: 1. Airport (Frankfurt) 2. Service crew (Lufthansa) 3. Functional entertainment (device nonfunctional on the 9 hours trip)

Cons: Boarding process. Everyone boarding at once does not work well when it is a full flight

Pros: Staff was helpful and kind. Entertainment had variety.

Cons: Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable.

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Pros: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...

Cons: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!

Pros: The flight crew was so friendly and the food was really good.

Pros: Nothing!

Cons: We were told they were holding our flight, we ran 3 terminals and they’d already left.

Pros: The crew was prodessional.

Cons: We could not get assistance online for wheel chair assistance.

Cons: Take off should be at time Install screen inside the aircraft for entertainment

Pros: Flight tracker on screen was accurate.

Cons: A Final Boarding call was announced at the appointed boarding time for us to stand in the cold gang-way a further five minutes before proceeding outside to board the plane. Neither entertainment nor a safety briefing were provided before taking off. Attendant alerted us to a 'problem with the flight' but was incomprehensible over the speaker, as with any subsequent announcements.

Pros: Inhospitable. No customer service.

Pros: ,Crew was amazing, took extra care of passengers.Very polite and friendly.

Pros: the airplane was brand new. l really like it and the crew was nice.

Cons: The seats were not super comfortable in economy class. There was enough leg-room but the seat itself was not.

Pros: In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options.

Cons: They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience.

Pros: Since I was traveling with a child we were borded first

Cons: The seats weren’t the most comfortable

Pros: Efficient and on time.

Cons: All fine.

Pros: Very old plane, seats not updated and not working properly, food was served once on an 8 hour flight, there was turbulance for over 5 hours consistently, and the pilots did nothing to go around it. As a pilot, i can tell you this can be avoided. Some of the crew were not friendly. Old movie library.

Cons: New and updated plane, especially business class, more trained crew, seats that work and function normally, better and more food, served a light breakfast on an 8 hr flight. Updated movie library.

Pros: Crew was amazing!

Pros: crew was great, food was delicious, seats were comfortable.

Cons: updated movie library, better handling of boarding for priority customers.

Pros:

Cons:

Pros: The crew was wonderful. We were in business class which was modest but comfortable.

Cons: Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers.

Pros: Amazing crews!

Cons: N/A

Cons: More water provided during the flight. Also, the second meal was not very good.

Pros: crew was good food was good

Cons: comfort

Pros: In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options.

Cons: They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience.

Cons: Same as previous

Cons: The people sitting beside me was very loud and they didn’t stop talking the whole time.

Pros: Inhospitable. No customer service.

Pros: The crew was prodessional.

Cons: We could not get assistance online for wheel chair assistance.

Pros: Amenities

Cons: Delayed flight

Pros: Luggage allowance, but wish it had been advertised! Didn’t know I could take 2x 23kg free

Cons: Clear info re luggage on booking confirmation