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Pros: Everything was great!

Cons: Nothing to complain about

Pros: Friendly staff

Cons: Fly on time

Pros: Great Friendly Cabin Crew

Cons: Entertainment System Poor choice of films - Bad Sound System

Pros: good noise cancellation

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: Great atmosphere, crew was excellent!

Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Pros: Leg room was dangerously ridiculously tight.

Cons: My daughter was not allowed entrance into Morocco. It was a horrible scary experience. Her US issued refugee permanent residence travel document was rejected. In our international travels this has never happened. Marco Air should have caught this before we left the US.

Pros: Lots of entertainment video options. Movies, TV, documentaries. No news.Comfortable seats. Asked for a seat change and got my own aisle seat as well as middle and window! A sleep lounger! Thanks! It was a 7 hour smooth sailing trip that went by fast. Also, nice big clean plane, great weather. If you'd like some very good wine with the supplied dinner, you need to ask for it..and its free. They just keep it on the downlow. I had the red Medina local wine, and I can tell you it's really Good! Dry, similar to a good Italian. Not lyin! Small bottle, 2 glasses, comes with the meal free. Maybe more free. but I didnt ask since I took a nap.

Pros: The crew was ok , they lack customer service skill. The landing in Istanbul seemed very dangerous. Never had such landing in my life

Pros: The flight crew where great, and that’s about it

Cons: Old aircraft, worn seats, no electrical outlets, no in seat entertainment, you must download their entertainment AP before boarding.

Pros: Crew

Cons: Earlier travel and respect of initial timing. If they also afforded a place to rest for the long lay over in turkey.

Pros: Food

Cons: Person being me wouldn’t allow me To recline my chair and flight attendant didn’t do anyThing about it.

Pros: The movies

Cons: Lack of crying babies and lack of sleep seats too close lack of comfort

Pros: Nothing

Cons: Baggage payments n information

Pros: Exit row seat had much more space for legs, very much worth the upcharge for this seat.

Cons: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.

Pros: I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature.

Cons: The seat could have been much better as far as reclining and space. Overall I loved the flight.

Pros: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.

Cons: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++

Cons: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing

Pros: Crew

Cons: Everything else

Pros: Staff

Pros: Amazing crew.comfortable seats

Pros: The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore.

Cons: Keep the good work.

Pros: yes to both.

Cons: Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either.

Pros: Nothing

Cons: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Cons: Entertaintmebt was poor, and quality of screen was bad

Pros: Super easy check in. Good air hosting staff.

Cons: Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers.

Pros: The efficiency of the whole process

Cons: The cabin attendants need to be warmer and more friendly

Pros: Helpful, friendly crew. Comfortable plane

Cons: In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Cons: Poorly organised meal service

Pros: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Cons: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Pros: La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno.

Pros: Crew super!! Entertainment very good

Cons: Plane excellent condition and super clean. Take off and landing on time

Cons: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Cons: Other airlines have complimentary snacks so I was surprised that we had to pay for those.

Pros: Premium Economy was very comfortable

Cons: Food was delivered in a hurry just after we embarked A bit more relaxed would have been better

Pros: The Capain kept us well nformed

Cons: 4 hours trip, international, and only food to purchase.

Pros: Entertainment: American Airlines had a great selection of movies.

Cons: American did not check my luggage to my final destination, even though they should have. Spoke with an American Airline luggage rep at Heathrow; he was rude and condescending - "You go get your luggage from Terminal 3 and bring it to Terminal 5. If you don't, your luggage is not going to with you!" Thankfully a more reasonable British Airways agent at T3 took care of this.

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: Loved the smooth ride.

Cons: Bathroom was pretty nasty

Pros: Everything perfect and arrive to destination on perfect time.

Cons: All positive.

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Pros: Very professional !

Cons: The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad.

Pros: We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding.

Cons: Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers.

Pros: Food

Cons: My flight delayed and I missed my connection

Cons: More legroom

Cons: Restroom is smelly and dirty. Back seat pocket is dirty too.

Pros: Departed on time.

Cons: Food is not the best.

Pros: Just the crew

Cons: Entertainement

Pros: Service smilles confort

Cons: Nothing

Pros: There is a nothing to mention that was memorable or comfortable.

Cons: I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future.

Pros: Exit row seat had much more space for legs, very much worth the upcharge for this seat.

Cons: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.

Pros: n/a

Cons: The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came.

Pros: I loved the different features on the screen and the excellent. Customer service on this flights

Cons: The space on the seat.

Pros: Left early, arrived early.

Cons: Get rid of M&S and go back to including a G&T with the ticket.

Pros: It was OK experience. Nothing special.

Cons: I was overcharged for luggage. Was not given the chance to pay when checking in online so was charged top rate for 1 piece of hold luggage at the check in desk. A flight that was a reasonable cost became expensive.

Cons: I like everything about the flight

Cons: This has been the most convenient way I’ve ever traveled.

Cons: The flight from Cairo to Istanbul was delayed one hour and I missed my flight from Istanbul to Houston and i had to get a visa for $30 in cash and spend the night in Istanbul thus I will be arriving a day late in Houston. I was offered no assistance to avoid missing my flight. I had to run only to find my other plane left without me...

Cons: Better food options but that’s for all airlines!

Pros: Professional service

Cons: 1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think.

Pros: M

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Pros: Almost everything, especially the crew.

Cons: Don’t feel like anything should be better to be honest

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: plane is comfortable and business class bar is great

Cons: Boarding was a mess and food is terrible

Cons: An airline not only with the best service but the best looking flight attendants. They genuinely smile

Pros: Entertainment, punctuality, helpful crew

Cons: Food

Cons: Very less leg room

Cons: Services

Cons: Lost my luggage, didn't care, luggage poorly manipulated.

Cons: Flight was delayed by an hour and a half and no announcements were made

Pros: The crew really was excellent! Superb landing. I didnt feel a bump.

Cons: It was a great flight! I could have been upgraded to business class but other than that...superb

Pros: It is good airline

Cons: The flight was very late, the airline did nothing for the time we were waiting

Pros: crew was amazing

Cons: no traveller pack, toothpaste, etc. seats too tight.

Cons: Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment.

Cons: The Seats were really old and no new movies