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Cons: "Vegetarian food. 30% of people are vegetarian"

Cons: "Outstanding"

Pros: "Great"

Pros: "Efficient and on time."
Cons: "All fine."

Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

Cons: "Foot rests in economy - better ventilation options airflow"

Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"

Pros: "We arrived in Athens eventually"
Cons: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."

Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

Pros: "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Cons: "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."

Pros: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Cons: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."

Pros: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Cons: "There was nothing really to dislike here."

Cons: "too good a airline .I recommend this to all passengers travelling"

Cons: "At Tashkent Turkish air had no personnel to resolve problems. Our luggage was very damaged and after waiting for almost an hour, we had to leave the airport"

Pros: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Cons: "Cc"

Pros: "All."
Cons: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"

Pros: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Cons: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."

Pros: "Good food, new movies and good leg space"
Cons: "Flight was delayed by an hour, luckily managed to make my connecting flight"

Pros: "Good crew. Clean"
Cons: "A little late"

Pros: "Everything was good apart from food"
Cons: "The low calories special meal was inedible. The protein was so overcooked."

Pros: "the seats were more roomier than the flight to istanbul."
Cons: "One of the other passengers was being difficult and irritating on the flight."

Cons: "Trip delay"

Pros: "Istanbul Airport has good facilities and F&B options"
Cons: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"

Pros: "Entertainment options good"

Pros: "I liked the food."
Cons: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Pros: "Largely pain free experience"

Pros: "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Cons: "No inflight entertainment even for business class passengers."

Pros: "Food"

Pros: "Love the food, service and movies."

Pros: "Crew was very helpful & friendly. Cabin was well pressurized."

Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Pros: "Nothing Really Nothing"
Cons: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Pros: "Comfortable seats, good food and in flight entertainment"
Cons: "None"

Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Cons: "Everything."

Cons: "Small seats in the economy class"

Cons: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."

Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"

Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."

Pros: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Cons: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."

Cons: "I could not use my ticket I was trying to extension date but customer services terrible"

Pros: "Generally better than other European airlines particularly BA and better priced"
Cons: "Work to do on consistency with crew"

Pros: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"

Pros: "Facilities are really nice"
Cons: "I only got one boarding pass at the check in."

Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."

Cons: "The food was a bit tastless"

Cons: "My Miles&Smiles were not added to the trip."

Pros: "Friendly good service"
Cons: "Istanbul changing gate to get to such long walk"

Pros: "Food was great."
Cons: "Long waits, poor communication, either too warm or too cold"

Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"

Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."

Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."

Pros: "The crew."
Cons: "The time between flights."

Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"

Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."

Pros: "Usual faultless KLM experience"
Cons: "Nothing."

Cons: "Delay due to strike"

Pros: "Everything works and quick to get to destination."

Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."

Pros: "The crew was informative"
Cons: "Inflight sandwiches"

Pros: "very nice crew"
Cons: "my bagfage was lost"

Cons: "I congratulate the KLM crew!"

Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."

Pros: "Just as I expected. And I made my last connection easily."

Cons: "Travelled business class and was ace experience"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Pros: "Very professional"
Cons: "Lost luggage"

Cons: "Head support for 6 feet plus people on seats would be good"

Pros: "The seat was a little uncomfortable but the crew were amazing."

Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"

Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"

Pros: "Good for both."
Cons: "Bigger seats."

Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."

Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."

Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Cons: "Lost all our bags so couldn’t ski"

Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Cons: "My suitcase didn't come with the airline."

Pros: "Everything is alright"

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"

Pros: "NOTHING"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Cons: "Our lougage did not arrive"

Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"

Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"

Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."

Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."

Cons: "The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET."

Pros: "NA"
Cons: "NA"

Pros: "Good service"
Cons: "Serve Warm food"

Cons: "It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness."

Cons: "Chicken was undercooked. No power outlets."

Pros: "Crew were very good. Comfortable flight."
Cons: "Choice of movies could be much better."

Cons: "Poorly organised meal service"

Cons: "The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination."

Pros: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."

Pros: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Cons: "Better selection of videos"

Pros: "Super confortable"

Cons: "There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them."

Pros: "Very good,on time good service"
Cons: "Better seats on business in boing 737 800"

Pros: "The food was good, seats were quite comfortable and the crew was awesome"
Cons: "The entertainment was not that great"

Pros: "The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago."
Cons: "The cabin was looking a little tired."

Pros: "WONDERFUL FLIGHTV"
Cons: "NONE"

Cons: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"

Pros: "YES"
Cons: "nothing"

Pros: "Yes.seat was just ok but not quiet comfortable"
Cons: "I think Ethiopian is reasonably good.I travelled to Seattle via delhi .from delhi to sea I travelled by Ana the reason was the fare of Ethiopian (Enugu to Seattle,round trip)was much higher and also you spend 37 hours before u reach your destination,it is too long.why can't u fly to usa direct ,then"

Pros: "Comfortable because the plane wasn't full."
Cons: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."

Pros: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Cons: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."

Pros: "nothing"
Cons: "stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby"

Pros: "The crew were quite homely."
Cons: "The orderliness during boarding needs more work"

Pros: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Cons: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."

Pros: "Not much, actually."
Cons: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."

Pros: "Flight and crew"
Cons: "Food and inflight entertainment"

Cons: "There was no entertainment. Breakfast was standard"

Pros: "The flight was bigger. So didn't feel so cramped up"
Cons: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"

Cons: "Nothing"

Cons: "Nothing. Very smooth"

Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"

Pros: "the flight"
Cons: "extra charge , unable to book meal"

Pros: "Service"

Pros: "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Cons: "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"

Pros: "Ground crew communicated well. It was easy to check in; boarding was done on time and smoothly."
Cons: "No complaints, well done to the Ndjamena team."

Pros: "Everything was to my satisfaction."

Cons: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."

Pros: "Not stopping in Blantyre"
Cons: "No comment"

Cons: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Pros: "Check in was brilliant. The incoming flight was half an hour early so they wanted to leave half hour early too. We were clearly instructed to be available at gate accordingly. Fabulous breakfast service in Business class too. Pre-order and indicate preferred time of service or to skip altogether so each customer got their required rest."

Pros: "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."

Pros: "Seats are delapidated and food is ok!"
Cons: "Crew were very good"

Pros: "Everything"
Cons: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."

Cons: "the layover in Dublin was too long--longer than scheduled"

Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."

Pros: "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Cons: "Little tight on leg room."

Cons: "The plane from Entebbe to Addis Ababa was very old with tight seating."

Pros: "Spacious seats, attentive flight attendants"
Cons: "Bathrooms were messy and ran out of soap in one."

Pros: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Cons: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"

Pros: "Crew was very professional and helpful"
Cons: "Everything met or exceeded my expectations."

Cons: "Better seat More friendly crew"

Cons: "Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell."

Pros: "Great plane Food ok Entertainment system good"
Cons: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"

Cons: "Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic"

Pros: "Same things as mentioned for the NBO-EBB leg"
Cons: "Food"

Cons: "No screens on this aircraft"

Pros: "Toilets were clean right up until landing"
Cons: "When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date."

Cons: "The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again."

Pros: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Cons: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"

Pros: "Really good aircraft ( Brazilian made Embrare )"
Cons: "Breakfast ! But it was “04:20 hrs ! So fair do’s !"

Cons: "Not many movies to chose from."

Cons: "Kenya Airways sears had less leg room than Qatar"

Cons: "Delayed by 4 hours, no explanation!"

Cons: "KQ is always late! And never provide information to passengers about the delay"

Cons: "More legroom, seats with more cushion and recline, better food!"

Cons: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."

Pros: "Yes"

Pros: "They made my journey exciting"
Cons: "The delay leaving Nairobi was long and they offered us on breakfast"

Cons: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"

Pros: "The crew was great, and greeted passengers with a smile."

Cons: "Good flight"

Pros: "The pilot explained why the flight was delayed."
Cons: "The flight was 5 hours late to depart. This is unacceptable."

Cons: "Should add more updated content in their inflight entertainment"

Cons: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"

Cons: "Did not arrive for it"

Pros: "Lie Flat beds in Business Class."
Cons: "Meal service was very slow, and food was uninspiring. Essentially economy meals placed on proper plates."

Pros: "Crew was amazing! Elvis smelled good!!!"

Cons: "Avoid flight delays. We missed our connecting flight on Dubai because of delayed departure from Nairobi."

Cons: "Better food choice and little more attentive crew."

Pros: "The timely departure and arrival."
Cons: "The aircraft deployed is old no entertainment facility...you cannot charge your phone."

Cons: "As our first flight was late, we missed our connecting flight in Nairobi. They had us wait for nearly 2 hours to finally get our VISA and take us to a hotel to wait for the next flight. However, after waiting for 2 hours (with a 1-year old child), they took us to a hotel which didn't have any room"

Cons: "The person ushering us out of the gate was not very friendly and that could need some work"

Pros: "New plane"
Cons: "Food too dry"

Pros: "I enjoyed the crew...they were friendly the whole time. The food was great."
Cons: "The delay was painful. Hope they work out overlays properly to avoid further delays."

Pros: "Friendly staff."
Cons: "No complaints."

Pros: "Airline and service"
Cons: "Asked for a window or aisle seat and wasnt given"

Pros: "Everything went well as scheduled"

Pros: "This was a good flight; enjoyed everything"
Cons: "My only disappointment was that I hoped to buy Amarula on the flight, but apparently they were out of stock."

Pros: "The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great."
Cons: "The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass."

Pros: "NA"
Cons: "NA"

Pros: "Stewards polite and mindful"
Cons: "Weather"

Pros: "Na"
Cons: "Na"

Pros: "All good"

Pros: "professional KLM flights"
Cons: "headphone audio quality not as good as had hoped"

Cons: "The temperature of the cabin was ridiculous. The entertainment didn't work and the food was poor."

Pros: "Courteous crew."
Cons: "Too crowded from Bamako to Dakar."

Pros: "Friendly crew"
Cons: "At one time the flight got too cold"

Pros: "The whole trip was awesome....comfortable and plenty on movies on board"

Pros: "On board movie selection is good, however could be a bit larger."

Pros: "Just the crew"
Cons: "Entertainement"

Pros: "Ok"
Cons: "Entertainement"

Cons: "Food and entertainement"

Pros: "The boarding was surprisingly fast and that was it."
Cons: "Better service ms all around."

Cons: "Were never informed, kept in the dark about why we were delayed closed to 5 hours .it was an officer who anonymously told us there was a bagger handler strike"

Pros: "Crew was great"
Cons: "They could have not been 2.5 hours late leaving my origin city and causing me to miss both of my connecting flights"

Pros: "Everything was good"

Cons: "Respect times of flights & communication with passengers at counters"

Cons: "Ticket price"

Pros: "I was eventually brought to my original destination"
Cons: "Missed my connecting flight because there was a delay in boarding. Staff did not make any announcement stating that people who do not have connections to please wait so that people in my situation can possibly make their original connection (neighbor same problem). Poor explanation for lost luggage"

Pros: "Crew was great love the extras like headphones, pillows, blankets and socks. I think the socks saved me on our long flight. Loved that you served tea and coffee after meals."
Cons: "Food was not very good. Bathrooms were NASTY! The crew needed to server drinks more often and need more of a variety of juice add apple cranberry just a suggestion. The flight delay was horrible. You add 2 hours of delay to a 8 hour trip that stinks."

Pros: "Nothing , the flight was overbooked and they did very little to fix it"
Cons: "We were sent from terminal to terminal and we are now on a flight with Alitalia today"

Cons: "Take off should be at time Install screen inside the aircraft for entertainment"

Cons: "One of my luggage was badly damaged."

Cons: "Nothing Everything was bad specially the crew"

Pros: "Luggage allowance for sports equipment and delicious lunch"
Cons: "Single use plastic - time to eliminate for good."

Pros: "Luggage allowance for sports equipment and plenty of legroom"
Cons: "Breakfast was poor on first flight from Dakhla in comparison with the lunch on the next, connecting flight from Casablanca. The latter was very good."

Pros: "on time which is the most important"
Cons: "more modern planes"

Pros: "on time which is most important"
Cons: "more modern planes"

Pros: "Luggage allowance, but wish it had been advertised! Didn’t know I could take 2x 23kg free"
Cons: "Clear info re luggage on booking confirmation"

Pros: "Crew was nice."
Cons: "An hour late departing London, which caused our bags not to make our connecting flight to Agadir. We had to make a trip to the airport to pick it up the following afternoon."

Cons: "I do not have until now one of my laggage"

Pros: "Flight tracker on screen was accurate."
Cons: "A Final Boarding call was announced at the appointed boarding time for us to stand in the cold gang-way a further five minutes before proceeding outside to board the plane. Neither entertainment nor a safety briefing were provided before taking off. Attendant alerted us to a 'problem with the flight' but was incomprehensible over the speaker, as with any subsequent announcements."

Pros: "Nothing"
Cons: "They didnt bring my bag from Dubai i had to stay 1 day without clothes"

Pros: "Nothing to like."
Cons: "For starters the female flight attendants were very rude. Really unprofessional and lacking costumer service experience. The aircraft was messy and unclean. The entertainment screen freezes and unresponsive. They need replacing. And the delay was the icing on the cake. Royal Air Maroc is the worst airline company one can ever fly with. Even budget companies such as Easy Jet and Ryan Air provide better service. Not recommended at all people."

Cons: "Some crew members were rude, they didn’t help paddy that needed help (lifting suitcases), they were impatient. The ground team didn’t know how to print the proper ticket....."

Pros: "Timing was good"
Cons: "Overpriced, no entertainment, no food, nothing."

Pros: "The computer check in service is very good and very quick and check-in my bag in then went through security check was very quick so I went through to the duty free shops enjoyed looking at all the different things which can be printed on your boarding pass what you've bought then you wait to board the flight we boarded the plane and found my seat easy the flight took off and the service was very good I was able to eat most of the food I watched my dvds after then we landed going through security was quick then I collected my luggage and then I exited the airport."
Cons: "The only thing I didn't like to much was the starter it was very spicy as I've ibs if you could do Salmon flake all the time I would be able to eat this but not spicy food."

Pros: "The flight out of JFK to Casablanca was on time and checking in was extremely fast. We flew out and arrived early. The plane itself was very clean and organized, and was mostly empty, giving me enough space to have two seats for myself."
Cons: "The entertainment center (screen) stopped an hour before the plane landed. I was in the middle of watching The Greatest Showman, so that was pretty rude. Other than that it was great."

Pros: "Everything about the airline and flight were smooth and fine"
Cons: "Because we bought from JustFly through Kayak we couldn’t reserve seats until we got to the ticket agent. We were given seats all over the plane, mostly middle seats"

Pros: "Everything was fine. Thank you"

Pros: "Confused boarding process"
Cons: "No meal, just a snack."

Pros: "This flight wasn't royal air Maroc and Qatar airways was excellent."

Pros: "I liked that i came to visit my daughter"
Cons: "Service and crew need a real makeover"

Pros: "This ia a great flight, i wouldn't to board time and again. ROYAL AIR MAROC"
Cons: "NOTHING"

Pros: "Nothing"
Cons: "The airline cancelled one leg of our flight and then we had to apply for the money back for remaining legs, as they refused to be flexible on the rest of the trip. Instead of offering any help, it was down to us to call their call centre and ask for them to do something about it. At first they didn’t even understand their own cancellation and in the end they refused to do anything. We had to get lastminute.com to sort it for us, and in the end we got our money back. Only after chasing for a second time though! Definitely would not recommend this airline."

Pros: "Meal and service were excellent. transit was great too."
Cons: "I did not like the blugs to use for the mobile charger.they were std french type I wish you will make it universal."

Pros: "Staff are brilliant and helpful."

Pros: "The flight was very good"
Cons: "The main meal was very greasy i have ibs i hardly could eat this but the flight going too Casablanca was lovely beef with rice was nice but coming back was too greasy i was ill"

Cons: "Breakfast was poor Service was poor"

Pros: "Decent meal with wine, better than I expected. Crew maintained composure when a passenger had a medical emergency ( he recovered and the flight continued normally)."
Cons: "Boarding process was chaotic as it often is when passengers need to be bussed out to the plane. Many passengers took the wrong seats and discrepancies in passenger count delayed the flight. At one point a family was asked to move, and take their carry-ons, but they were eventually allowed to return to their seats. Somehow it was resolved and we left. No personal TV , but overhead tv showed moving map for a while, then they switched to cartoons without sound. Airlines generally don't provide the best service or use the newest aircraft on African routes, so this was typical."

Pros: "Fish meal very good but Rock hard ice cold bread told- why not serve warm and separately as most airlines do? Staff (Male)betterthan on Ouagadougou-Casablanca flight but still not very efficient and pretty charmless"
Cons: "See above: and neither flight has any entertainment."

Pros: "Dreadful sandwich on Ouag-Casa flight and porly trained brusque and slightly aggressive young male steward."
Cons: "See above"

Pros: "nice"
Cons: "their calmness"

Pros: "Plane was big"
Cons: "The flight crew was not professional, food was disgusting, in flight service was not good"

Cons: "and i lost my bag as there were an overwight n the flight so air maroc decided to leave 17 bags behind. it is not received so far. no entertainment on the flight, food was bad, the craft was dirty."

Cons: "the flight was delayed for 2 hours,"

Cons: "Delayed 2 hours."

Pros: "Happy with the service overall ,staff were very helpful and pleasant."
Cons: "but toilets need more attention, like soap and paper towels weren’t there at all,"

Pros: "The staff was nice"
Cons: "Breakfast lacked nutritional value as it was carbs only, i.e. an assortment of 3 different types of bread/cake. My friend and I unboarded the flight extremely hungry and had to find breakfast on the street in a new country while waiting for a train from casablanca to marrakesh. Also, my friend's brandnew suitcase was damaged when we received it at the casablanca airport as it was missing a wheel."