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Efficient, calm when things were delayed and kept us regularly informed of what was happening.

I was supposed to be on business class at first class from Denver back to Miami due to weather changes. I missed my connection and it’s put on a flight to Fort Lauderdale. Instead of honoring my business class/1st class ticket, they put me in coach, but there were two first class seats open. I think it’s absolutely disgusting that I paid for first class $1300 ticket and they put me in economy and they had to open seats available and I have still not been refunded the difference. I ended up having to eat a snack box instead of the meal I was supposed to get and did not get home till 2 AM so I think that’s a little pathetic that I had to live off crackers for dinner And my poor dog ate some cheese and salami. Oh yes, apparently when they switched me to the new flight they forgot to mention I had a service dog

Excellent service despite turbulence during the flight. Flight attendants were remarkable!

Flight attendant moved my bag without notifying me and was rude to me when I asked him about it. There was no reason to move it.

The gate attendant let me walk right by her with a bag too big for the overhead compartment

Plane temperature was comfortable (not to hot) when boarding and waiting for takeoff.

Food choices were very limited. Taste of the dishes was average.

I liked all the informational texts. I always knew where to go and when .

Not as good as expected Air Can needs to improve totally rated on internet as worst

Received an email the night before showing that there would be seatback entertainment on our flight. We get on and there was no seatback entertainment. And then it was a scramble to try to set up the iPads for the kids before takeoff so they could watch something for the four hour flight.