Unacceptable delayed flight for almost 2 hours
No food on board. Not comfortable. Had to move seats was delayed more than 3 hours.
Was never offered a drink or refreshment near middle of plane. When I asked for a drink was told they’d run out of milk. Flight was nearly 5 hours! Very cramped seating and issue with on-line boarding card.
Pros: "Standard comfort for a budget flight."
Pros: "The food and beverage selection as always. The seat was quite pleasant as well."
Cons: "Crew forgot to serve me when doing meal service. I got up and food but found it interesting that 2 flight attendants walked right by me without saying anything. The flight was late departing and arriving."
Pros: "I appreciate having updates about the flight mid flight."
Cons: "Better management of certain unruly passengers causing a scene by taking seats which were not for them because they can’t be bothered to book two seats together during the booking process and try and take a short cut when it comes to getting on the plane."
Pros: "The food was amazing as usual. The crew's service was great!"
Cons: "Top cold inside. 35-40 % of the journey we had turbulences"
Pros: "We were able to bring our normal size backpacks as personal items even though they were certainly larger than the tiny personal item size limit."
Cons: "We had a terrible experience with getting checked in online and adding a checked bag. Numerous issues getting in touch with the company and the call centre staff was rude and unhelpful. The website is glitchy. The fee for bringing checked luggage was very high. We won't use this airline again."
Pros: "Price of ticket"
Cons: "Seats are terrible."
Pros: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Cons: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Pros: "Flight arrived"
Cons: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Pros: "The flight arrived ten minutes early at our destination."
Cons: "Extremely small and uncomfortable seats even for a small person."
Pros: "I liked how the crew on the plane worked. Very nice."
Cons: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Pros: "Everything was ok"
Pros: "Easy to book. Comfortable flight."
Cons: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Cons: "2 hrs late and we missed all our following connections as a result."
Pros: "Staff was nice and felt bad for their company’s policy."
Cons: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Cons: "You have to inform the customers, that company needs you to have a visa"
Cons: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Pros: "There wasn't any delays, perfect landing"
Cons: "Last minute boarding change & overall 1 hr delay"
Cons: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pros: "Pleasant staff."
Cons: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Pros: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Cons: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pros: "Standard service , even was late come almost in time"
Cons: "Was a bit late"
Pros: "Flight was on schedule"
Cons: "No free drinking water"
Pros: "Absolutely nothing"
Cons: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Cons: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Pros: "The crew are always lovely,very professional,helpful and make us feel welcome"
Cons: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Pros: "grea air line always on time staff are friendly"
Pros: "The flight was cheap and got you where I wanted"
Cons: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Pros: "I liked that I got to my destination in one piece."
Cons: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Pros: "The staff was fine. We arrived on time."
Cons: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Cons: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Cons: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Pros: "Wizzair suggestion to compensate us"
Cons: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Cons: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Pros: "NOTHING! !!! VERY POOR wizz air!!"
Cons: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Pros: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Cons: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Pros: "Everyone was really friendly and accommodating to my needs"
Cons: "40 minutes late taking off - sitting on the plane"
Pros: "nice servers"
Cons: "no kosher food for free"
Pros: "Nice crew"
Cons: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Cons: "Crampt seats, mob to board the plane, hour delay with no reason given."
Pros: "Nice clean plane, friendly airline staff (as friendly as they get, we all know how they have that teflon attitude), OK food, I sat between 2 Bulgarian passengers which were very well behaved, one screaming baby nearby (as there always is) and no-one playing football with the back of my seat all the flight (you know who you are - hope someone does it to you), and no-one fidgeting all flight so all in all a good experience."
Cons: "Bit slow in opening the gate for people to get on. They expect to cram you like sardines on a hot staircase with no where to go when there is other people being checked in to board behind you, really stupid and possibly sadistic."
Pros: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Cons: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Cons: "Hidden fees"
Pros: "No food or entertainment on this flight,"
Cons: "I found the luggage allowance confusing"
Cons: "I didn't eat No entertainment"
Pros: "The weather was nice."
Cons: "The boarding was announced 30 minutes before the beginning of the procedure. All the passengers were standing in the queue, without any possibilities to sit down. At Luton there is no connection among the announcements and the actual status of the boarding of a particular plane."
Pros: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Pros: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Cons: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Pros: "Nothing at all... They were unfriendly and I missed my flight because of them. Lot money and time is gone"
Cons: "How they organized everything in this day!!!! 4th of July 2017 TERRIBLY Terrible"
Pros: "Nice new plane and caught up time even though it was late leaving left Luton late"
Cons: "Left late"
Pros: "Transparent fare, no frills and punctual."
Cons: "Hideous seats - seat backs don't decline which, combined with minimal legroom (even in "premium" section"), makes for a very uncomfortable flight."
Great flight. Loved being informed before take off. Very professional
Landed early. Short trip. Cheap fare. Friendly staff.
Pros: "The crew was kind."
Cons: "I had to buy a plus ticket for my luggage, but I bought a priority before. I don’t like it."
Pros: "That it was on time"
Cons: "On board entertainment"
Pros: "the leg room was fine"
Cons: "the getting to the airplane and from the airplane after landing can be better by using more busses"
Pros: "Staff was very friendly both ground and cabin. Flight left a little late but all in all it was a good service. I certainly wouldn't complain."
Cons: "I didn't particularly like the constant upsale(online)but then it is a budget airline, so this is to be expected these days"
Cons: "Very cramped Carry bag allowance too small"
Cons: "Small legroom, hard backs of seats"
Pros: "Seat was all sticky and I had to clean it"
Pros: "Priority boarding and luggage storage."
Cons: "The crew had no control over rowdy/drunk passengers. A shame as young children present. Not one request to calm down and refrain from shouting and swearing. Very uncomfortable and intimidating flight. Will not fly Ryanair again"
Pros: "On time flight"
Cons: "More leg room"
Cons: "I don't mined the flights it is the long walk to the plane."
Pros: "Pilot gave us a nice smooth flight even though there was a storm, brilliant take off and landing!"
Cons: "It was terrible that hand luggage had to be paid for"
Pros: "On time"
Cons: "It was far too hot making some of us feel dizzy & sick"
Pros: "Cheerful staff."
Cons: "Being allocated when we booked seats apart to make us pay £11 to sit together. All we can take from this is that it was another money grabbing exercise by Ryanair as there were plenty of empty seats available when we boarded!"
Pros: "Crew very friendly, helpful and professional."
Cons: "The one and a half hour delay in taking off, especially the part where we were made to wait outside in the rain for about 10 minutes before being allowed to board. (This is not to reflect in any way on the cabin crew, who were wonderful)"
Pros: "Price and punctually."
Cons: "As mentioned being separated by the “ random computer choice of seats. We were put rows apart both with empty seats either side of us, we fly lots and only Ryanair and Jet2 do this."
Pros: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Cons: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Cons: "Flight was cancelled , next flight 2 days later. Only online checking within 24-2hours else 55£ at the airport . Tried to checking online multiple times. Advance checkin online not free , checking at airport 55£ . In Less than 2 Hour before boarding online is not possible anymore. Ryanair counter cannot check you in and you will be sent forth and back to other counters"
Cons: "The passport check at Marseille is so poorly managed that they made nearly every passenger late and an elderly woman was humiliated as she had to climb under barriers. The response from the Ryanair representative? “You’re flying low-cost. What do you expect?”"
Cons: "Seats doesnt recline Nobody from the company to ask situation We los all conections and paids hotels"
Pros: "I got to my destination safely."
Cons: "The guy who was checking us in mumbles the entire time. Couldn’t understand a word he was saying and why we were delayed 50 mins. There was supposed to be an open seat next to me and I even paid for priority but someone got their friend to sit next to them and she took the entire arm rest that she didn’t pay for. Overall I didn’t enjoy my time on RyanAir. I will need to looks elsewhere as I don’t think I can ever fly with RyanAir ever again."
Pros: "Crew: cheerful, kind Smooth flight"
Cons: "Very crowded conditions at the gate and on board"
Cons: "The person who worked at the counter was very rude"
Pros: "I like the legroom that I seem to find out your flights. I am tall and normally feel very uncomfortable while flying but the legroom on the 3 Ryanair flights I have taken in the past few weeks was very good. Thanks Julian"
Cons: "I don't like the carry on options. I would like to be able to take a normal carry on and also a computer bag. The size of the second bag is much smaller than a computer bag. If you updated this for the express boarding people I feel you would get many more who would pay the extra money to have that option. Making another option costing more money to take a computer bag would be a poor idea as some of your actions are already seem as money grabbing. Thanks Julian"
Pros: "We got there on time,"
Cons: "- Surliness of staff especially at the gate: some passengers were queuing for the wrong flight and gate staff did very little to ensure that the risk of this was highlighted to others. Consequently when boarding some people were turned away as they should have been elsewhere - Unecessary split seats - New cabin baggage rules - caused delay at the gate and could have been avoided by asking people to check in the excess earlier as other airlines do."
Pros: "Price and punctuality"
Cons: "Families have to pay extra to sit together. Children should automatically be seated with their parents. Basic safeguarding standards should be priority, not making more money out of necessity."
Cons: "Automatically being allocated seats apart from each other"
Pros: "Staff tried hard in view of the delay"
Cons: "Food was lukewarm, didnt like the self check in at the airport for checked in bags"
Pros: "Crew were tactful but effective in dealing with stags and hens on board"
Cons: "Noise level due to boisterous passengers Not Ryanair's fault Absurdly high cost of checked luggage"
Cons: "The on-line check-in site for Ryanair is terrible. Not at all user friendly. Of course this may be deliberate because if you have to check-in at the airport, they extract a big fee from you."
Pros: "Short cheap flight"
Cons: "Nickel and dime charges for EVERY "extra" Flight was 1/2 hr late!"
Pros: "Very good price for flight. Dont need to pay foe seats if you dont want to and can avoid baggage fees with carryon. Staff very friendly. Short and sweet flight."
Cons: "Asked for boarding pass again at plane door after we had gone through the gate check. Unnecessary step that slowed the boarding process at the plane staircase."
Pros: "Crew was nice"
Cons: "Super delayed, made me Miss my train connection"
Pros: "Nothing, flying with this airline is a total NIGHTMARE!!!"
Cons: "The people at the counter is very rude and inflexible, they do not help you in anyway and they just want to charge you all the fees they can in a very disrespectful way! As customers we should not pay super high extra fees for checking in at the airport. When we are traveling, we don't always have wi fi access, specially in London, so we were unable to check in online, causing us to have to pay 50 pounds per person plus 35 per bag. I would never recommend this airline to anybody, not even to my worst enemy. This is a thief company, robbing you the money you try to save by flying with them!!!!"
Cons: "This was the WORST flying experience of my life. You have to check in online otherwise they scam you out of tons of money. Seems pretty straight forward right? WRONG! They don't send you an email when it's time to check in. They will also send you on a wild goose chase through an airport and have NO CUSTOMER SERVICE WHAT SO EVER. I will never fly with them or their affiliates again."
Pros: "Counter agent was excellent, friendly and professional, she even helped us get our carry-on properly assigned to go on the plane when the Nazi-like fellow, Ali, at the terminal insisted that unless it fit in that grossly undersized test frame the airlines like to use, we would have to pay an additional 35€, to get it checked. Our lovely counter agent came to our aid and spoke sense to Ali with a verbal slap about the head-free entertainment-, helping to put some semblance of joy into the experience that is flying Ryanair. If I have a choice, Ryanair would never be it. Crew was lovely allowing my wife and I to sit together after not being able to do so online without more stupid fees."
Cons: "See diatribe above. If you can discern what to do better from above, excellent, if not, it matters not as I will make it my personal mission to inform all and sundry about the horrors of Ryanair travel. Your airline makes Sleazy Jet seem like top shelf."
Cons: "Boarding was stressful, took a long time and people started pushing in line as they were worried the would miss flight. There were no staff stopping this so people that pushed in boarded first which was frustrating"
Cons: "The new Ryanair tactics of splitting couples to force them to play for the seat."
Pros: "The crew were very friendly and great at handling requests."
Cons: "No entertainment provided, boarding took quite a while and don't like the extra add-ons pre-flight. The flight started off quite cheap but with all the other add ons to make it an easier trip, it seemed unfair."
Pros: "The flights were on time. Crew were polite and efficient. Pilot was smooth with the controls and kept everyone informed of weather and progress"
Cons: "Boarding had long with lines for check in and the policy of having a check in counter and then a second check in for carry on bags after the passport control and scanners was deceptive at best. I watched several frustrated passengers trying to cram legitimate small bags into the carry-on measuring cage. After failing they were asked for money - these bags were small and reasonable so be aware of the measurements before you fly."
Cons: "I did not like not knowing which gate was being used until 45 minutes prior to boarding. People who are regulars were able to queue up before those of us who did not know where we were heading. The baggage information is confusing; you can not be sure whether or not your bag will get on without a charge, but then when you get to the airport, the charge is greater than it would have been if you had more consisten info to start."
Cons: "Rowdy passengers were allowed to remain on the flight without being told by staff to quieten down. This was the most disappointing aspect of the flight."
Pros: "Nice staff"
Cons: "If you're big or tall this airline might not be for you. Tight fit all the way round for me and hubby. He's tall and I am stout so we were pretty uncomfortable. Glad flight was an hour. And thank goodness we checked in on line the day prior. That charge at the airport is ridiculous!,,,,,"
Cons: "Charged us 90 pounds extra because we didn't have access to the internet to check in the day prior. This is a very discriminating practice against those who can not afford to be on the internet. It should not be allowed and our money should be refunded. Shame on Ryan Air to have such a discriminating program. Cost for a one way trip from London Stansted to Dublin, Ireland for two, 45.72 for tickets, 58.32 for luggage, 90 pound fee for not using the internet, total 194.04 pounds. Cheap is relative?"
Pros: "Because Ryan air is a budget airline they have extremely strict restrictions regarding your boarding pass. One in the 21st century might think, ill download my pass online, or to my phone, or even a kiosk in the airport. Be aware few of these are actually feasible options for americans traveling within the EU and may cause you to miss your flight."
Pros: "smooth check in, comfortable seats and leg room"
Cons: "forced to hand in cabin bag just before allowed on aircraft. i was travelling with children and this had our food, activities etc. this would not have been so bad had i been given a carrier bag to pur some item in....i was not, andhad to stuff my valuables and a limited amount of food and activties into a torn, dirty carrier bag i found. complaints to ryanair online led to a standard reply that only the first 90 cabin bags go on board. i was not aware of this before i traveeled and would have come more prepared had i known....which i did do on my return trip. this time i was allowed to check in 3 out of my 6 hand luggage but not the other three (we were 6 people travelling) even though i was all prepared to check them in and had not checked that i did not have sharp items and liquid in them. therefore, becasue i was not allowed to chekc them in, i had these items confiscated when i went through security, losing a valuable pair of hairdressing scissors. i wish Ryanair would be more consistent with their polices (i was only allowed to check in three bags becasue i had only paid for 3 suitcases)....but then was forced to chekc the other three in right before entering the aircraft!!! cheap does not need to be unfair!"
Pros: "Low cost, flight schedule on a route (Athens, Greece to the island of Rhodes) which fit my travel plans"
Cons: "When my incoming flight to Athens on Delta was postponed a day by that airline, the delay was going to cause me to miss my RyanAir flight on 13 August, 2016. Despite two sessions in on-line chat with RyanAir customer service prior to the missed flight, RyanAir refused to re-schedule me. By the time the flight was actually missed, all RyanAir flights on the following day were full and I had to book a flight on Aegean Air. RyanAir is a terrible company with an incomplete web site (no phone number for customer assistance, missing data and hyperlinks that don't work or lead nowhere), unwritten rules which are non-sensual and work to the detriment of customers, and customer assistance representatives on the on-line chat who won't do anything to actually help customers."