Pros: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Cons: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Cons: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pros: "Crew will do anything to help"
Cons: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Cons: "I think the food in our flight was not that good.."
Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."
Pros: "Singapore airlines never disappoints"
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Pros: "I like everything crew, etc"
Cons: "Nothing reallly"
Pros: "Prompt and timely service"
Cons: "Food can be more tasty"
Pros: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Cons: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "It’s worth it to pay a bit more for the extra legroom seats."
Pros: "Very attentive and super awesome crew."
Pros: "Efficient, comfortable."
Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Pros: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Cons: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Cons: "Kids playing and out of control and the flight attendants wouldn't do anything."
Pros: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Cons: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Pros: "Hard to find lounge for bclass users"
Pros: "Great service and very friendly staff."
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Pros: "The food was ok. It didn't set my heart on fire, but I did finish it."
Cons: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Pros: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Cons: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Pros: "Great flight amazing service"
Pros: "Attendants are always nice, flight is always smooth."
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Cons: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"
Pros: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Cons: "Beware of babies on board."
Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."
Pros: "Spacious, comfortable seat"
Pros: "Amazing crew, great service. Really good food"
Pros: "Thank you flight itself was v good but not check in"
Cons: "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
Pros: "Pretty much self serving at the back of the plane ( like it)"
Cons: "Those seats were not comfortable; each row was too narrow, felt like a Sardine fish packed in the can. After back home, swear not fly with Qantas again."
Pros: "Nothing really."
Cons: "I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more. I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me. I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me. I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too. The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before. Overall disgusted in the service."
Cons: "Seats are too small, uncomfortable. We had a 50 minute delay in departure."
Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."
Pros: "Good seat, great service. Typical quality QANTAS flight - perfect"
Cons: "Maybe the seat could have been more comfortable."
Cons: "Arrival at Terminal 3 at Perth Airport was a real disappointment. It took more than an hour to get through passport control and customs. Woefully understaffed and exhausting after flying from Heathrow and arriving at 11.45pm. Makes me think twice about flying qantas into Perth"
Cons: "Food. They ran out of the fruit plate and the other was inedible."
Pros: "Crew were great"
Cons: "Not enough toilets - always a queue. More leg room."
Pros: "Crew very friendly and accommodating."
Cons: "Very good airlines"
Pros: "Smooth flight and well managed. Coffee just not up to Australian standards."
Pros: "Crew was nice and ready to help"
Cons: "I missed my flight. My flight from Melbourne with Qantas was delayed. I received an express connection ticket to go through Immigration, customs, etcetera. I ran, all for nothing. I should have known better, for sure. 2 hours is unrealistic. But this tickets shouldn't be offered, they give the impression that you can make it. And the staff in Melbourne, and the crew on the plane, all were extremely reassuring. I got to the gate of Alaska Airlines, the people there could only offer me a ticket two days later. And basically they said it was Qantas fault. Having almost no time and no clear way to communicate with Qantas (the 1800 number is useless), I had to book and pay a new ticket. Now I am going to try to contact Qantas for reimbursement but I am not optimistic. In summary, do not buy these types of tickets "in collaboration" with two companies. Especially if you make the connection in the US. It is a scam. 2 hours is no time. And even if you have 3 or 4 hours and there is a delay, you are basically on your own, and the companies give the responsibilities to each other."
Pros: "Crew was great..easy check in for a techno dinosaur like me."
Cons: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Pros: "Rob Cumming was the supervisor crew for our section. He was very good at trying to compensate for the big problems that Qantas had created for us."
Cons: "ruin my seat arrangement for no reason! We were traveling as a family of 7 (2 grandparents from each side, my husband, my 4 year son and myself). We paid $30 per person per seat so that we could sit together and watch out for each other because some of the grandparents are in their 80's. However, when we checked in, we found out all our seats were re-arranged and in the worst possible way! Our 4 year old child was assigned in middle seat no where near my husband or myself. In addition, the family was divided in half, separated by the service station. I had switched seat so I can sit with my son but my husband had to sit at the other side of the service station to take care of the other half of the family because they do not speak English. I was left to attend to my 4 year old son by myself, which was hard to do. what bothers me the most is that there seem to be no obvious reason for them to re-arranged seats in such a devastating manner - it was not a full flight at all. I saw quite a few empty seats in the back. We spoke to the woman who was the head of the stewardess about the problem upon boarding, she said she would try to see what she could do, but she never got back to us at all. The seats were horrible seats for a few reason. First, there were a lot of traffic and noise from crew and other passengers because they were next to the Service station. Second, we were always the last one to receive food service because of the location. This is a problem when you have 4 year old and 80 years old who were diabetics."
Pros: "Staff are always amazing"
Cons: "There were no headphones for in flight entertainment. Sure its only an hour long flight but still, some distraction from the turbulence would have been nice."
Pros: "The flight was fast, crew was awesome and overall was awesome"
Cons: "My kayak app wasn’t updated to the correct flight time so they had to put me on the last flight to Melbourne that would make it. Thankfully quantas is awesome and got it done."
Pros: "Arrived alive."
Cons: "Sketchy plane. Too many speed changes. Left late."
Pros: "The business class attention, and the quietness of an A380"
Cons: "Old style ‘ pod’ business seats.They are hard to sit , and not private like newer versions Silly extendable pop up tv screens with poor resolution"
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."
Cons: "Seats are old and small. Not worth the cost of business class ticket. Dreamliner a million times better than a380"
Cons: "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."
Pros: "Once we boarded the experience was positive."
Cons: "The flight was late causing me to be late for a meeting"
Pros: "That I didn’t have to get up so early."
Cons: "Didn’t like coming via Dubai - parents have no control of their children. Tearing my hair out."
Cons: "Service in the cabin was very bad all the staff look lost they had no idea what the wher doing like first day on the job with no training"
Pros: "The staff are some of the best in the sky"
Cons: "The usual riff raff amongst passengers"
Pros: "Very fast boarding process in Sydney. Food service very efficient, with decent choices."
Cons: "Experienced a departure delay due to a mechanical problem. Missed the original connection to Charlotte in Dallas. AA was very efficient in scheduling an alternate flight, including luggage transfers. 4 hour late arrival which was OK given we started in Sydney."
Pros: "The wide selection of free movies and TV shows. The food is tasty!"
Cons: "Our first flight to LAX was delayed by 7 hours so we spent the day in Sydney airport, spending more money on meals that hadn’t been planned. Because of the delay, we missed our connecting flight from LAX to JFK. The flight we were re-booked on was also delayed for mechanical/paperwork issues so we arrived back home in NYC 8 hours later than originally scheduled. This caused us to spend more money on a taxi since it was too late to take public transportation. it also made it difficult to settle back in at home because both my husband and I had to get up early for work the next day and we missed several hours of unpacking and cooking time we would have had had our flight not been delayed."
Pros: "toddler seat. Staff took care of my family and went out of their way to find us and got us situated."
Cons: "food selection"
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "Quick boarding process, good food, and good entertainment selection"
Cons: "My headphone didn't work properly. The left ea side didn't have any sounds and the right side sometimes scrambles."
Pros: "Checking in and boarding was good and reasonably fast. Room available for everyone's hand luggage. Toilets were reasonable. Food in economy was ok."
Cons: "No hot USB port in economy. Inflight information system is old and screen resolution and contrast is not so good. Best to use own headphones."
Pros: "Best entertainment on the market, movies and music for all customers not only teenagers and families"
Pros: "I had an exit row seat so being tall this was very much appreciated"
Cons: "no problems"
Pros: "Nice crew. Nice food. Nice movies. Smooth ride"
Pros: "Qantas has really upped it's service in the last couple of years, their crew on this flight were very professional."
Pros: "Excellent service as always. Luggage was checked through to the final destination."
Cons: "The passenger next to me was too big to have the armrest down."
Cons: "This was actually promoted on the site as an emirates ticket and only after id purchased it did i figure out that it was actually for Emirates Airways sister airline Qantas Airways! I tried to change my dates after I bought it and dealing with Flight network -where i bought it from - was a nightmare!! I wouldnt recomment this at all."
Pros: "First Lounge is good."
Cons: "Seats are old, lumpy and don't work half the time."
Pros: "boarding was quick and efficient"
Cons: "seats were incredibly tight"
Pros: "The crew was outstanding to help with a defect entertainment centre. They really went out of their way to keep us happy and to solve the problem. Thanks a lot."
Pros: "Crew are professional and food is good quality!"
Cons: "The cabin is way too old and out of date, especially considering alternative business class options. Time for an update Wantas before it hits your bottom line (if it hasn't already)."
Pros: "The space and comfort was excellent"
Cons: "Just wanted a few more snacks during the flight. Apart from that everything else was superb."
Pros: "Qantas was half the price of what I had paid for last year on United. Overall the price was great for I had paid for. The staffs were friendly. They let the passengers move around because there were plenty of seats."
Cons: "I didn't like how they didn't give us notification of how far out we were to landing. I end up going to the restroom a few outs. The flight attendant kept knocking on the door. Obviously, I cannot stop what I am doing to go out."
Pros: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Cons: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Pros: "The staff where excellent as was the full process from getting to the airport to disembarking. Would like to fly with them again"
Cons: "We have an autistic child and to get the seats that are most suitable for us proved very difficult. We got there in the end but basically they have said that that if we want to get our seats before check in opens we need the pay. We have never had to do this before and I was very shocked and surprised. They eventually relented and resolved the issue however the damage was already done. For a company that is associated with the local autism society I was very disappointed that they don't recognise it for the challenge that it can be."
Pros: "Crew was nice, food was plentiful and good"
Cons: "Movie selection not currant enough, my daughter flew the same route on another carrier and entertainment was much better. Difficult to hear my program with the earphones provided."
Pros: "This was my first flight in Polaris and I was very impressed. I had a window seat and the cabin is configured so that you do not have to climb over someone else to exit your seat. In some other business class cabins on other airlines this isn’t always the case. This reminded me of a BA first class cabin setup. Nice large TV screen and window locker to hold items you want to access during the flight and also a small locker with a water bottle, headphones etc. Food was good and there is an option of do not disturb that you can switch on from your seat. One passenger slept through this meal and the crew were able to reheat his meal. Final comment. I had a 70 minute layover between landing from Hamburg and leaving to the US. Heathrow is a big airport and on a previous flight with BA I have missed a connection with a 90 minute layover. However with United, it was very efficient. No time to visit the lounge but made it to the gate with approx 10 minutes to spare."
Pros: "Not so many passengers so we're all spread out and enjoyed the space and privacy. Got free upgrade to Premier Plus."
Cons: "There flight was a bit on the long end (9.5 hours). There was at least one baby crying pretty much most of the flight."
Cons: "My name was on both reservations, i did not notice this until my wife and i tried to check in. They would not change the name on one of the tickets to my wife, Kathleen. So we had to cancel the entire reservation. I have trip insurance with Allianz, and am trying to get a refund for the tickets. If"
Pros: "The flight itself was adequate"
Cons: "We sat in the plane for over two hours for mechanical reasons, then re-filing of flight plans, then the need to take on more fuel. Missed our connection and were put on a later flight that was also delayed 2 hours."
Pros: "The crew were all very friendly and very helpful; one gentleman even took time to help me figure out how to get around the airport before we landed since I had a very short amount of time to make a connecting flight."
Cons: "Honestly, this was the best flight I've ever been on. I've never had the pleasure of having an entire flight crew be so friendly, and since the flight wasn't full, it was very comfortable."
Cons: "Totally false information provided by Kayak re: seating and seat assignment. Sold as Austrian Airlines flight w/ links to their baggage policies and ability to pick seat. Arrived at airport and told I must check in with United, who charged me baggage fees contrary to Austrian policy."
Pros: "A Typical good US airline."
Cons: "The airplane"
Pros: "Clean modern plane"
Cons: "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
Pros: "Comfortable and efficient"
Cons: "No vegan food options left"
Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
Cons: "Couldn't connect to the onboard entertainment system through my laptop."
Pros: "The crew was stellar! For a change, the flight wasn't too full, and one of the flight attendants went out of her way to move me and my husband to a row where we could have the middle one open. Another flight attendant was so pleasant and friendly, without being in the least intrusive, and so was one of the flight crew who I by chance exchanged a few pleasantries with. The food was reasonably good, although oddly leaning a little too heavily on the carbohydrate side. The WiFi actually worked, and the entertainment offered not bad. I liked that there were a few off-the-beaten-track choices in movies and TV documentaries."
Cons: "What I didn't like was after booking a ticket, then calling before my round trip to see if I could make a change of one day for the return. I was quoted a price of $4,870 to change two $300 tickets. I opted to not change and expressed my dismay at this preposterous fee to change. Her best suggestion was to check again after the trip out (Denver to Heathrow). I did, on Friday April 13th, when I called Lufthansa (it was a Lufthansa flight operated by United) I was told it was a mere $600 to change 2 $300 tickets. Again my husband and I decided not to do this. Yet, when we arrived at Heathrow for our return trip, we couldn't get our boarding passes because they said we were too early for our flight tomorrow. Somehow they'd changed it after we declined to make the change! We were able to get it changed back and get on the flight, but got not a word of apology or explanation. Still waiting to see if any kind of charge shows up we will have to dispute. Not at all happy with Lufthansa for this."
Pros: "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
Cons: "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
Pros: "Good flight attendants"
Cons: "There were no charging outlets, the tv screens were very old and poor quality. I downloaded the app before my first flight and the in flight entertainment would not work. I even checked if there was an updated version before boarding and there wasn’t. I kept getting an error that I would need to try again in a few minutes. Horrible plane experience in terms of the amount paid compared to even lower budget flights that have great in flight entertainment options."
Pros: "The journey was smooth"
Pros: "The flight went very smoothly from start to finish"
Pros: "Entertainment and the crew"
Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."
Pros: "The flight length and capacity was fine. Crew was nice enough."
Cons: "The plane was outdated, the entertainment was a screen smaller than my phone and had only set movies or shows that played in repeat. Apparently you could download their app and watch other stuff but we weren't informed of that at all while waiting to board which would have been sensible (when there was Wi-Fi access). For a long flight, that would have been nice. They also made a big scene about the bathrooms, apparently us in economy didn't pay enough to use the bathrooms in front of the thin blue curtain that wasn't really closed. It was a bit weird, they're just crappy bathrooms regardless of where they are on the plane."
Pros: "bad movie choices"
Pros: "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
Cons: "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
Pros: "Friendly staff, happy to help"
Cons: "Was all good"
Pros: "Easy check in. Good flight. Good food."
Pros: "We were told that if we boarded quickly we might be able to leave early. That was motivating."
Cons: "In-flight service was a bit spotty. But crew was courteous and professional when it really mattered."
Pros: "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
Cons: "The piece of mind given to me by the staff with baggage and connecting to the other flight"
Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
Cons: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"
Pros: "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"
Pros: "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"
Pros: "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."
Cons: "Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!"
Pros: "New plane, friendly flight attendants, quick meal and drink service and we arrived a bit early. Nice job overall."
Pros: "The crew were excellent and receptive to needs on the flight."
Cons: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."
Pros: "At boarding there were delays which the boarding personnel updated as they had information. After boarding flight crew passed out water while we waited on the tarmac for hours while a maintenance issue was reviewed. Safety protocols that had a engine issue looked at on the ground prior to putting us in the air. Curry chicken was good."
Cons: "Several issues that caused this flight to be late. Part of the issue was the plane was not available to be in the gate on time. The longest delay was on the tarmac for over 2 hours as an engine was analyzed. Does this suggest need for more regular maintenance? I don't know. Given the delays I think United could have done more in recognition of the delay to its customers on the flight such as not charging for some of the services they normally charge for like wifi access and such. As it was I was delayed on both legs of my trip by a minimum of an hour. United should do better."
Pros: "Comfortable seats, the complimentary wine and beer, the service, the movies!"
Cons: "The flights was delayed, but it worked OK for our schedule this time."
Cons: "I understand sometimes there are problems with gates once a plane lands, but an hour on the tarmac waiting to get into a gate is ridiculous. Pay up to have gates available for your aircraft. We have choices when flying. If you disrespect the customer's time, we take our business elsewhere. Also, having the customer do everything from tagging our baggage and automated check-in at the airport should reflect in the price we pay for a flight. Instead, you make us do all the work and keep prices the same."
Pros: "The people at the gate were very friendly and helped ensure we made the plane although we were late because of a misunderstanding of the boarding times. The original itinerary was booked through Kayak for Lufthansa months ago. The flight was 10:25 and boarding time was 9:50 up until the night before the flight. The crew members made a remark while we boarded as if it was because we went to the duty free. It was not because of the duty free visit and would have liked to tell the flight attendant to keep that remark to herself or wait until she was in private with her coworkers. It's a matter of professionalism if she wasn't going to confront me personally."
Cons: "Plane was old. The overhead compartments kept opening upon takeoff and landing. Although passengers were able to close them, they would just open again. This posed a safety concern to the passengers near the compartments. (3 compartment doors that I know of opened). The TV screens were unsatisfactory for an international flight greater than 5 hours. The food was disgusting and competitor airlines offer a much better selection for international flights. Would not consider United for an international flight based on this experience despite price."
Cons: "Flight was cancelled, instead of a direct flight back, we had to go to Munich and then fly to LA"
Pros: "At gate, staff generously gave me priority boarding because I'm pregnant."
Cons: "We couldn't access the inflight entertainment because we didn't have the United App and you can't download it once the flight has started (flight was operated by United)."
Pros: "The plane was almost empty so I took a 3 seat and layed down to sleep. There is not entertainment or reading material so there is nothing else to do. The crew was exceptional in all ways."
Cons: "There is not entertainment or reading material so there is nothing else to do. It would have been miserable if the flight was full."
Pros: "United now has small mattresses to put on your lay flat bed in business class. Very comfortable! For once they had my first choice for lunch and it was delicious."
Cons: "The seats are lay flat beds. However they are very narrow especially where the feet are resting. If you are over 5ft10 it's too short a bed. You feel that your feet are pressed together when you sleep. Also no seat level storage space. Seats are narrow and are almost impossible to sleep in resting on your side. Would suggest united try out the Emirates airline business class seats on the A380. The British Airways business class seats and New Zealand business class lay flat seats are also much nicer."
Pros: "The flight was fine. Trouble is, it's not a Luthansa flight, it's a United Airlines flight. That's not clear when you book, and the reservation shows up with the confirmation number on the Luthansa site. We had to call them to find that the flight was actually United when we went to book the boarding pass. It didn't flag the flight as united...it would look up and find the reservation, then the web site would simply hang when we tried to print the boarding pass. That's poor customer service to say the least. I get that the Star Alliance and other partnerships are eroding brand, but this should have been listed as United."
Pros: "Choice of entertainment was great."
Cons: "The system kept malfunctioning repeatedly, and had to be restarted by both the flight attendants, as well as myself (I had to keep turning it off and on and restarting movies)"
Pros: "Cheap, non-stop flight to London."
Cons: "I'm glad that the ground crew id'd an APU leak prior to takeoff, but delayed flight for an hour. Crew was not memorable. VERY limited entertainment options available for a 7-hr flight. Was looking forward to experiencing Austrian Airlines, and upon check-in was pointed to the fine print on my booking: "Flight provided by United Airlines." Was hoping for a flight like the one we took on Turkish Airways a couple years ago -- a very high standard. But couldn't even get comfortable in the seats. The entertainment screen was very difficult to use; if there had been more options I probably wouldn't have been able to get to them anyway. Could barely reach above-seat vents, even when standing. All this was made worse when we had to walk through the First Class section when boarding and deplaning. The disparity between the comfort they experienced and the minimum standards in economy felt like Austrian Airlines/United were rubbing it in our faces that we didn't want to spend more on travel."
Pros: "The food was delicious."
Cons: "The in-seat TV had one channel that was blacked out initially but eventually was viewable, and one channel that worked fine at first but then blacked out for the rest of the flight. As far as options for an 8.5 hour flight? Very poor. 5 movies, 2 of which were multiple years old. The reclining seat seemed over-exaggerated; I had never been on a flight where the seat in front of me came so close to my face. The boarding process was pretty good and streamlined but we still took off about an hour late."
Pros: "Aircraft was in great shape. Handling at both airports was efficient and professional. No delays in either direction. Great flight."
Cons: "Typical of most U.S. carriers, some of the flight attendant staff was unpleasant and grumpy. One particular male flight attendant could use a lesson in how to be pleasant from the non-domestic carriers or look for another line of work."
Pros: "Customer service was very good and the attendants went out of their way to make the passengers as comfortable as possible."
Cons: "Plane was extremely old and did not have tv's in the consoles. Very painful to take a 12 hour flight with minimal entertainment. The wifi was not working so could not even use the personal device entertainment. Definitely felt like the airline did not value the customers or our comfort."
Pros: "Thumbs-up to the flight attendant who filled my metal water bottle to the top."
Cons: "I needed to work on this flight but never got online. Disturbingly, I pressed the flight attendant button twice to ask why unitedwifi.com was "unable to handle this request" for so long, but no one came to my seat. Much later, when the food cart came by, the attendant at the front told the other one to reset my light. The second one then asked if I had a question -- but didn't know what the wifi problem was. Hours later I did manage to get onto unitedwifi.com and learned that it's impossible to connect to using Chrome. Why did the crew not know this?! Then I was confronted with the $20 price tag to get on the internet. I started to pay, but the transaction took so long to complete that I realized it would be pointless to connect if that was the speed I could expect."