Cons: "Experienced no issues, overall good experience."
Pros: "Friendly crew, fast flight, plenty of overhead storage"
Cons: "Better entertainment"
Pros: "Crew is nice and helpful."
Cons: "Seats are distinctly too small in both directions."
Pros: "Cabin smelled nice"
Cons: "More languages spoken"
Pros: "The frights were pretty comfortable. They provided drinks and food in proper time. Crews were very nice."
Cons: "I wanted to gave 5 star if only some of my personal items weren’t missing from checked in luggage."
Pros: "There was entertainment and wifi"
Cons: "The seats weren’t the most comfortable"
Pros: "Punctual. Seat space better than most airline"
Cons: "Food is meh"
Cons: "This was one leg of a 3 leg flight to Kathmandu. Whatever the rrason they substituted my contact number for my passport number and wouldn't issue my boarding pass, even showing documentation that the fault was theirs. After what seemed like forever they reluctantly issued the boarding pass after signing some waiver which I couldn't resd as it was in Chinese."
Pros: "the price"
Cons: "boarding process"
Pros: "Crew was friendly"
Cons: "The flight was delayed by 5 hours! The crew does not speak good English, the announcements were very difficult to understand. The crew was also not very polite in their mannerisms. They lacked professionalism in the way they conducted themselves. They seemed stressed and impatient."
Pros: "Personal, comfortable, easy"
Cons: "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
Pros: "New planes, on time, staff actually tried hard to accommodate"
Cons: "Needed better snacks"
Pros: "Crew was very nice and helpful. All announcements were made in both Mandarin and English, which I appreciated a lot. Wifi was relatively good at the Kunming airport."
Cons: "There was an interim stop in Kunming that I did not see anywhere on the schedule. We went through immigration there, which was confusing to both me and the immigration officials. It was difficult to figure out how to get to the connecting flight."
Pros: "But flight attendants made it very easy to board (checked everyone’s passport while we were still seated waiting to board plane before we were called up, no line)"
Cons: "It was ridiculous. Absolutely no compensation."
Pros: "I liked all the service but I missed my flight yet I was only 50 minutes before and was forced to book another flight to catch up when all I had to do was be helped to make it on the first flight."
Pros: "The crew members were extremely helpful and accommodating."
Cons: "There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none."
Pros: "Check-in and luggage checked-through was orderly and smooth. Flight crew tried their best to accommodate customer requests. Though at times, some answer customer questions in Chinese instead of English. Sufficient food to eat during flight."
Cons: "At boarding gate, Ground crew announced changed in boarding gates rather late. Flight was delayed by an hour. Boarding was orderly and smooth though. Not much choice in audio-visual inflight entertainment."
Pros: "The staff were helpful and the flight was flawless."
Cons: "Long lineup and online checking was pointless."
Pros: "Free wifi"
Cons: "Cost of emergency aisle seat. It was $200! I wasn’t going to pay that when my return flight was $600 in total. It was silly that the entire aisle was free for 14 hours but they wouldn’t let anyone sit there. Especially tall people like me!"
Pros: "The free cup of water"
Cons: "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
Pros: "Not a full flight"
Cons: "Snack only for meal. Again limited beverages. Spotty service. Rude passenger behind me. Which is not Airlines fault I would not and will not ever recommend this Airlines or Shanghai airport again. Will do all my I can to avoid this experience again"
Pros: "Crew was nice. Plane ride was smooth."
Cons: "People were allowed to be on their laptops and watch movies but we were not allowed to have our phones out to watch movies on our phone. That was not cool for those of us who did not bring laptops and downloaded all our movies and books to our phones. The plane was also freezing cold and the blankets were thin and small. No wifi that worked in Shanghai either for American service providers."
Pros: "Well on time. Crew was very good."
Pros: "New planes, efficient crew, on time.... Early arrival!"
Cons: "Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing..."
Pros: "The crew was very nice."
Cons: "This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight"
Pros: "Seat were comfortable and boarding was done quickly."
Cons: "They make you take off your headphones and secure all electronic devices before taking off and landing. Even if you are using the headphones for noise reduction they make you take them off until the plane is in the air for 15 minutes. Cellphones in airplane mode cannot be used during the flight at all. Entertainment was lacking tremendously!"
Pros: "The crew were very helpful and polite and the food was decent for airline food."
Cons: "The seats were extremely tight and the seats lean back enough to where if you are taller your screen won't angle enough to see it very well."
Pros: "Seats were comfortable and the selection of in-flight movies was good."
Cons: "Staff weren't very friendly. Also required you to unplug your headphones during takeoff and landing which seems unnecessary. The plane also smelled of smoke."
Pros: "On time, comfortable. Great flying experience."
Cons: "Our flight got delayed and didn't leave til 2am we were supposed to leave at 9"
Cons: "The service on the plane"
Cons: "Could not have your phone on at all, not even airplane mode. Good luck if you downloaded anything for your 13 hour flight, you don't have access! My chair didnt recline, was broken. A passenger was clearly drunk and wandering around. Kept sitting in an open seat behind our row (that was not his) and yelling loudly back to his friend, also smelled awful. Flight crew did nothing about it."
Pros: "service by crew, Price."
Cons: "I hate China Eastern always dump passengers on the tarmac of airports in China. Why do they don't use bridge as other airlines do? It's awful especially in cold weather and rainy days. It a disservice to their passengers."
Cons: "Entertainment is limited. Bring your own movies"
Pros: "cheap price, unforgettable vacation"
Cons: "I cannot complain, but wish I reserved the window seats on thelong flight back. (my fault though)."
Pros: "Good deal online for businesss class. Great service on board!"
Cons: "It is too warm inside the aircraft."
Pros: "This time the food was really good."
Cons: "Flight was delayed with no explanation. The entertainment screens were with a low quality of picture and sound. Sometimes the crew forgers to speak English, and you need to know Chinese."
Pros: "Clean plane"
Cons: "3 hours delay, not easy to communicate in English, schedule change caused us to arrive a day late at final destination"
Pros: "Completely pleasant and satisfactory in air."
Cons: "Poor inter carrier baggage communication and change over, delayed flights caused overnight stay in a hotel in Shanghai out of pocket, terrible spoken English in Vancouver and Shanghai. Changes of flights in both directions caused huge increases in travel time. On the ground ruined my experience. Cost me out of pocket an additional $175 CAD and at least 24 hours round trip extra time."
Pros: "Seats were roomy but very worn"
Cons: "The boarding process is terrible, airport staff is terrible, plane crew was very attentive and patient. They have a hard time informing status of delays."
Pros: "Seats were comfortable, with wide selection of entertainment. The cabin crew was very pleasant, and they feed you pretty well."
Cons: "Check in on London was a mess. In flight,They don't allow you to use phones in airplane mode, even just to read or listen to, and You can't easily use your own headphones for the in flight entertainment,and the quality of the earbuds supplied is so low. But the worst part were the delays in Shanghai, and lack of information from the airline about what to do. A 3 hour delay from London meant we missed our connection and had to stay overnight. Poor communication from the airline or airport employees resulted in a confusing and stressful 12 hours... A simple handout explaining how the free hotel thing worked would be very helpful. (The hotel they put us up at was actually pretty nice!) Despite the generally pleasant flight experience, we will be avoiding China Eastern and transiting in Shanghai in the future."
Cons: "People who worked at check in area need to learn better serving to guests"
Pros: "The boarding went smooth"
Cons: "You need a transit visa to go from the lower level of the Shanghai terminal to the upper level for your transfer."
Pros: "over an hour just to check in - crazy. they did not even care about people who had flights leaving as they were slowing checking bags. 1 person for tickets, 3 for bags. NEVER agin will I fly China Eastern or Shanghai Air"
Pros: "Considering the low price, it was an excellent experience!!"
Pros: "Not much."
Cons: "You can't check in online and you don't have seats until you check in at the airport. The check-in process was unorganized and ended up being a nightmare. The food was horrible...pretty much rice and fish which ended up smelling up the entire plane."
Pros: "Boarding was very quick arrived early"
Cons: "felt that crew was a little bit intimidated by me hard to get comfortable in seat"