Little space and no pad provide for lie flat seats in business, Movies were limited and grouping very strange.
Pros: "The Crew was great. Friendly and attentive."
Cons: "Very small seat. Had a big person next to me and was quite uncomfortable"
Pros: "The crew was very attentive."
Cons: "The seats are tight and uncomfortable. Emirates and Singapore airlines have much more space in economy class. They also have better food. The worst new development is that you have to pay an additional charge if you want to sit together. That is pretty ridiculous for an international flight AND when you have a small child with you. I can see doing that on Ryan air, but that is pretty low for a Scandinavian airline. Scandinavians have a very strong sense of family."
Cons: "Meal choices - only serving beef in economy was not great."
Pros: "Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight)."
Cons: "Super critical, the plugs are really difficult to use."
Pros: "The total experience from check-in to disembark was extraordinary. The crew were beyond eager to please and extremely responsive. The food was hot and very tasted. The beverage selection was finominal. The cleanliness of the plane and restrooms, although the handle for one of the restrooms fell off the door."
Pros: "Newer plane with comfortable seat for coach. I liked the two-four-two seating arrangement. The direct flight to my destination was a plus."
Cons: "Nothing was negative."
Pros: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Cons: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."
Cons: "Flight was cancelled and received no notification from the airline, no re-booking help... nothing. Had to figure everything out myself and couldn't get another flight till the next day and was stuck in the airport for 8 plus hours trying to find answers. I will never book an SAS flight again."
Pros: "Small airplane"
Cons: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."
More drinks rounds. Had one drink pre meal and then no other drinks rounds for a 10 hour flight
Worst airline to travel both sides my flights were cancelled and I was moved around & flight from London had technical issues I had to sit 3.5 hours in plane
Cons: "Not force checking luggage. Not loosing tsa pre details between different parts of ticket. Allowing checking to both legs online, not just the first."
Pros: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Cons: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"
Pros: "The onboard crew and food were great. The gate crew and grounds were rude and unknowledgable."
Cons: "The great seats we reserved were given to staff and we were stuck by bathrooms & crying babies. My husband’s seat was parallel to a mom of an infant traveling alone.He could not recline because she’d have to step over him. We’re compassionate but these seats are too $ not to use for intended purpose"
Cons: "Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier."
Pros: "Comfortable flight. Staff were friendly, helpful and accomodating. Food was delicious."
Pros: "Crew were very friendly"
Cons: "The aircraft was 21 years old and showed every minute of its 21 years. Economy class is very bunched. On board food was average at best"
Cons: "paying over £200 for a one way 3 hour ticket and having to buy food on the plane."
Pros: "Food was good, especially breakfast. Flight wasn’t full at all so plenty of room to stretch out"
Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.
Cons: "Crew would be better if they smiled a bit. They seemed tired and sleepy."
Cons: "Too long standing around for boarding as the plane was delayed and needed cleaning"
Pros: "I liked getting to my destination Prices are acceptable"
Cons: "Flight was an hour late Pilot was rough flinging the plane"
Cons: "The flight came in late, but we only found out later.If we’d been told we could have gone for a drink, or at least found somewhere to sit for a while, rather than standing for an unacceptable time!"
Pros: "Because of the fire to the Notre Dame Cathedral, trains were not stopping on the route we needed to get to to the airport. We left with plenty of time to spare, and because no one at the airline mentioned that delays could be a possibility due to this, we ended up missing our flight."
Cons: "I'm not usually one to complain, but this situation was very difficult and even dangerous. There was zero communication from the airline about this, and we'd appreciate if the airline could pay for our new airfare and our Uber ride from the train station to the airport."
Pros: "Efficient. Great crew. Left a bit late but the captain made up the time and we arrived a few minutes early."
Cons: "Assisted boarding a bit sloppy"
Pros: "Staff was pleasant and helpful, it was a short flight but overall was very good"
Cons: "It was just enough, May be a magazine that tell you more about things to do in Cities you are flying to would help. Don’t compromise on information. All was great."
Pros: "Staff were friendly."
Cons: "My flight was delayed which meant I was over an hour late for my connecting travel. Delay kept increasing as I was waiting at Luton airport."
Pros: "Norhing"
Cons: "Air Stewardesses disappeared for a 20 min break mid flight!! We were told not to press call bell!! Also they boarded us from both ends of the plane. We were bussed to the front with seats at the back. Traffic jam!!"
Cons: "Norwegian was unwilling to refund flight to and from Rome in the height of the Coronavirus pandemic."
Cons: "Need food upgrade !!!! Paying for food and not available or sold out is big No No!!!"
Pros: "This was the strange not being able to buy crew just ignores you because you’re not part of the club bought a head of time. I had no idea"
Cons: "Should make it very clear that you have to order food ahead of time! I did not know this and had to go nine hours without food or water!!!!"
Cons: "Flight was delayed 5 hrs, gate changed just prior to boarding"
Pros: "crew was polict"
Cons: "4 hour delay. First class boarded first - good. Then it is a free-for-all for everyone to load all at once. Norwegian needs to implement "Boarding groups" for loading the aircraft to have a smoother process."
Pros: "Amazing crew, access to lounge, brand new Dreamliner!"
Cons: "Food and entertainment are somewhat bland and the choice is limited."
Cons: "On a 9.5 hr flight, drinks and a light snack should at least be served. Some of the the crew members were rude and not very helpful. We bid hundreds of dollars for an upgrade and didn't find out until 6:30 am the day of the flight that we didn’t get it, so we had to scramble to then add baggage."
Cons: "Boarding was a disaster, nobody knew where to go. Flight was delayed because they couldn’t get all the luggage on. Food for purchase was horrible, and they even ran out of food to buy."
Pros: "Great aircraft Boeing 787 Dreamliner! Rome to LAX at 40,000 feet for 12 hours. Smooth flight."
Cons: "Bring your own FOOD and WATER/SODA. Also if you are a big person, the bulkhead seats and seats on the exit rows are narrower than other coach seats due to the folding video screen between seats. If you are a small spindly person, no problem but if you are a big person, the seats are uncomfortable."
Pros: "I got charged 100 for each leg of the trip for luggage and your app would not let me check them in online"
Cons: "Baggage cost was outrageous"
While this flight from Dublin to Venice boarded on time, its departure was delayed by about an hour because, apparently, there were no demonstration kits on board, and we couldn't depart until the safety demonstration was completed. We were informed that we were in danger of losing our delayed slot if Ryanair engineering didn't provide the kits 'soon', which would have resulted in an additional two-hour delay. Thankfully, we didn't incur that additional delay. It's not clear where the source of this problem lies but it needs to be addressed to ensure it does not recur for other flights in the future.
Cons: "Screwed again for carry on bag which I attempted to upgrade from 7kg to 10kg online, paid my €20 to learn at the gate that it changed from a "carry on" to a "to be checked in" bag. I was td I would have to pay another €25 to take it on board. I just refused and left my bag there with them. Tired of Ryanair deliberately screwing people fo add ons especially when there is no deliberate intention involved in the action. No empathy or understanding just screw the Customer at every opportunity. No longer a Ryanair Customer, its Service and Respect that I prefer,,,"
Cons: "crew where talking very loud so could hear then along the back 5 rows clearly. could not sleep due to it. they where bad mouthing passengers in general..."
Pros: "The price."
Cons: "1. The flight was late an hour and 5 minutes. 2. There were announcements in Arabic and substandard English. Zero Spanish. For a flight going to Madrid, Spanish is a must."
Pros: "Classic low budget airline : No food or entertainment (hence the 1 star) but everthing else was good."
Pros: "We managed to arrive."
Cons: "I disliked the lack of information about the delays, the poor facilities and extremely rude staff. It’s understandable that they’ve been working all day, but unfortunately this is the job they chose and I am paying for service of which I should be satisfied with."
Cons: "Notification of flight cancellation even though the flight departed on twitter. Flight should have been cancelled as no transport links to Dublin Airport due to adverse weather."
Pros: "Well to get in the plane we were waiting almost 1 hour, and now that am writting you waiting again 1 hour for the baggage . I will never again flight with this company never again"
Pros: "We checked in as soon as possible to try to get descent seats. However the assigned us two middle seats , one in the front of the plane and one in the back. It seemed like they were trying to give us the worst possible seats so that we would pay the extra to pick a seat. Almost all the other seats were open if we paid. We had already paid for priority boarding. Very disappointed."
Pros: "Crew were nice and pleasant need one of the newer planes on lanzorote route the seatbelts were too short and it was an older plane ✈️"