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Terrible! They cancel our flight a few hours before the time of flying. Initially they just canceled it without offering any alternatives, around 4:00’am. Later they offered another flight but the offer came to close to the departure time, making it impossible to use it. We had to purchase another flight with a different company at around $1,500 USD, Norwegian Airlines is a very inconsiderate and irresponsible company..

Questionary would have N/A available, I did not eat, can't say I'm either sad or happy with that.

budget airline, you get what you pay for but pilots flew great, crew was awesome!

I mostly blame the dreadful Berlin airport, not Norwegian, but we departed in the rain after trekking for a mile to get to the gate, carrying everything including our baby and luggage down a couple flights of stairs and then walking to the plane on the tarmac in the rain and climbing more stairs to enter the hot airplane. The flight itself was fine, but sitting in the cramped chair, soaking wet, baby in lap, also wet, was hard to overcome.

Delays, uncomfortable, and no compensation or free water after being stuck in the plane for more than an hour!

Ticket desk was really helpful in resolving issues with ticket machine. Reception staff were less than helpful.l and grumpy when issues were highlighted.

The flight was delayed by 1.5 hours & the gate was changed, so it was a long walk from the 1st gate to the 2nd gate. The bags took about 1 hour to arrive after landing. Ridiculous wait for bags for which we paid extra $$$$$$$

The upholstery of our seats (7A+7B) were in bad shape: twisted, hard and uncomfortable. We also had a 55 minutes delay. Apart from that everything was OK.

30 minutes late as usual. Could not pay for any food or drinks, despite using three cards. Amex, Mastercard and Visa. Uncomfortable seats

Norwegian ground crew did NOTHING regarding priority boarding. I paid for priority and there was no priority boarding effort made AT ALL at the gate.

The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.

Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!

Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.

The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.

Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.

KLM is my favourite airline. Never ever let us down.Staff are first class.

Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!

I travel frequently. The flight was late again... KLM should really try and be on time

The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .

I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.

They canceled the original flight and were horrendous with rebooking

Didn't manage to get luggage on the plane to Bari. The luggage was checked in all the way to Bari.

budget airline, not a lot of amenities but perfectly priced for a 3.5hr flight. Crew/Pilots were great, communicative, and overall provided a great experience for the price point. Have flown with Norwegian when coming in/out of Norway for the past x10 years now!

Terrible communication about cancellation of flight. Put on a flight the day after our departure day even though there were seats the following day

…not even a power outlet. Nothing but uncomfortable seating with unhelpful staff.

Overall flight was fantastic.i really enjoy the whole journey .

Little more legroom would have been nice. But it's a very short flight, so it was fine really.

Short flight, some waiting to board, but no issues and no frills.

No staff at the gate and the flights were not posted on the board so we missed our flight. Horrible experience. Be VERY careful flying Norwegian. Super limited ability to communicate with their slim staffing and restricted hours.

Tickets were cheap but it says no where that food was not included, I travel Austrian, Swiss and Turkish airlines all the time always food is included, never flew Norwegian again

I WAS CANCELLED ! I thought entire flight was canceled but it was still ongoing and I was only canceled as a passenger and one day before my flight with really poor "choice" of next flights that completely ruined my family event. Absolutely disappointed by SAS. Will be avoiding this airline now

The flight was pleasant with landing and take off being very smooth. Toilets were a bit busy at times but crew was very accommodating. Food service was quick and hot. The connecting short flight was full and there was not room for hand luggage.

We were not aware that the check-in counter didn't open until 8:30 am. We arrive at 7:30 for our 10:30 flight ending in Chicago which is standard time allowance for international flights. I guess because the flight stopped in Copenhagen it was considered domestic? Anyway, would have been nice to know they didn't start check in until 8:30am.

Check in folks were very helpful. Hardly any wait at any point in the process, when we had heard that morning flights were crowded and difficult to get through. Crew was also very happy and kind to passengers

Flight crew was very kind and polite. They had to deal with an unnamed issue right beside me, and did so with respect.

Flight from Geneva arrived in Cophegan with one hour to make connection we had a 15 minute walk from one terminal to next (arrived terminal B had to go terminal C) and still had to go thru passport control. Fortunately we got someone to help us get thru and our flight was already boarding. We boarded with ten minutes to spare. In the futygoing into Copenhagen needs more time between connections

The quality of the food was 👍 excellent , I would have like to have in my meal : eggs and a protein bread, or dark bread , mayonnaise and a big cop for the coffee , cuz I am a coffee lover!

Online check in of SAS is very poor. Even the kiosks at London had system problems. Either it would print boarding tickets or luggage tags. Many other customers had problems . SAS staff was good and helped.

Flight was delayed slightly but was very smooth. It was a short flight but comfortable.

Little space and no pad provide for lie flat seats in business, Movies were limited and grouping very strange.

Wonderful service and comfort. Attentive and careful. The food was also better than US carriers. Highly recommend

Very good baggage check and boarding pass service at Heathrow. Boarding was well organized, given the number of passengers. Food was very good. Cabin temperature was lower than expected and we were not prepared. Overall good experience.

better seats (very uncomfortable), access to wifi was a nightmare, and food was blah.

one meal and one breakfast or sandwich instead of two meals.

Many issues arose with the plane and after 3 hours of delays, we had to return to the London airport as the plane was unfit to cross the ocean. It was highly concerning that this aircraft was in operation with so many problems.

I was upgraded to Busines Class from premium economy which was a great surprise. But......the service was not marginally better than premium economy. After the welcome on-board drink, I only saw a flight attendant twice...... when she delivered gluten free meals. In between, during a 8 hour flight, she didn't check back with me to offer water or collect trash. I had to fetch my own! The gluten free food was not good - they gave me the same meal whether I was in premium economy or business class.

Did not use entertainment Food great Stewards had an attitude, not the best but below average from my other flights with AA or BA

It was a short flight but everything was great! I would fly with British Airways again.

They took good care of me on the plane and had it not been for handicap assistance I would definitely had missed my connecting flight . Not BA fault but The airport security instead . Two hours is way too long for security

Lost my belongings, Crew fail to follow safety and regulatory requirements in 2nd leg of flight from London Heathrow to Copenhagen.