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Onboard staff was friendly. Flight was on time.

We didn't check in online and were charged almost $300 at the airport. The only time the fee was mentioned was in an email that was sent two days ago. We were already on vacation!!! And the message went directly to the SPAM folder. Ridiculous policy that was not clearly stated. We were held hostage...even though we already paid for our flight, they wouldn't give us a boarding pass without paying this new, unexpected amount of money. Ryan Air was not clear about this policy...we went back and looked at all communication from them. Kayak was not clear either, so we will be looking for a refund!!

Asked to put cabin bag in hold despite having no other hold luggage. Plenty of room for cabin bags right above my head. Even more delayed time

Extra baggage cost

Awful service from Ryanair , first time using them and definitely last time. Told to put my bag in storage underneath but I was travelling with only one bag and was in a rush. Such an inconvenience.

Extra baggage cost

Asked to put cabin bag in hold despite having no other hold luggage. Plenty of room for cabin bags right above my head. Even more delayed time

good value for money, nice new aircraft

typical ultra low cost experience, but its fine

Went to checkin desk and told to straight to security. Walked to the other end of the airport only to discover our preprinted boarding passes would read at security. Had to lug all our bags back to the Ryan desk, wait in a long line, and get new boarding passes. Then lug our bags back across the airport to security and FINALLY the gate. Don't assume your print at home boarding passes will work.

Went to checkin desk and told to straight to security. Walked to the other end of the airport only to discover our preprinted boarding passes would read at security. Had to lug all our bags back to the Ryan desk, wait in a long line, and get new boarding passes. Then lug our bags back across the airport to security and FINALLY the gate. Don't assume your print at home boarding passes will work.

Onboard staff was friendly. Flight was on time.

We didn't check in online and were charged almost $300 at the airport. The only time the fee was mentioned was in an email that was sent two days ago. We were already on vacation!!! And the message went directly to the SPAM folder. Ridiculous policy that was not clearly stated. We were held hostage...even though we already paid for our flight, they wouldn't give us a boarding pass without paying this new, unexpected amount of money. Ryan Air was not clear about this policy...we went back and looked at all communication from them. Kayak was not clear either, so we will be looking for a refund!!

Everything was very good

The plane was on time

Everything was very good

good value for money, nice new aircraft

typical ultra low cost experience, but its fine

Crew were good and the pilot got us there very quickly.

Total carnage at stansted. No queues. Priority boarding a waste of time and money. Delayed over an hour. The plane turnaround was so quick the toilet hadn't been cleaned. Not hand towels. Blood stained toilet tissues all over the floor. Utterly disgusting.

Went to checkin desk and told to straight to security. Walked to the other end of the airport only to discover our preprinted boarding passes would read at security. Had to lug all our bags back to the Ryan desk, wait in a long line, and get new boarding passes. Then lug our bags back across the airport to security and FINALLY the gate. Don't assume your print at home boarding passes will work.

Quick, efficient

Older plane, entertainment, & food

N/A

No food service whatsoever. Not even a bag of pretzels or peanuts. You have to pay for soft drinks. Really? A can of soda costs less than 50 cents. Bathrooms were not cleaned at all. Soap dispenser was empty for the entire duration of the flight. No entertainment.

I didn't get any veg options for my dinner at all

Boarding was quick and efficient.

Flight attendants were not friendly.

Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight.

N/A

No food service whatsoever. Not even a bag of pretzels or peanuts. You have to pay for soft drinks. Really? A can of soda costs less than 50 cents. Bathrooms were not cleaned at all. Soap dispenser was empty for the entire duration of the flight. No entertainment.

Upgraded to business class

Flight delayed an hour & half

There was no food so can't give food any stars

Seat space is limited and if one is traveling from us to India both the planes have same entertainment channels

Seats, crow attitude, on-time flight

Food

Comfort

Was a short flight , so really I don't have any negative impression

The most comfortable trip

Boarding was fast and quite organized nicely

I asked for an emergency place due to my height (6"5) and got one, only to realize that instead of placing 2 rows for the emergency area they placed 3(!) rows, making the emergency exits the smallest rows on the plane. Eventually we were moved to other seats, but that was horrible. No food. No Entertainment. Crew was Hebrew speaking but talked to the passangers only in English (bad one, I must add).

Nothing. Probably the last time I will fly with them.

Huge delays. We had connections but they forced us to do check-in for every leg separately. Long queues. In both flights unexplained delays. We sat in the plain for two hours and they did not explained why.

Very nice and helpful staff and crew

Nothing

Short flight and nice crew, boarding was organized and easy

Late departure, old plane, tight seats, no online check in

The plane was on time

It was delayed. Haggled about luggage and then allowed us to take it on when at first they were forcing us to check it. Overall it was one of those flights you were just ready to get it over with

Extra baggage cost

There was nothing positive about this flight experience.

Called to gate, where there was nothing to do. 10 min later on screens 1 hour delay, 20 mins later increased to 2 hour delay - no infor given. Member of airport staff informed us we would get some food ( distugust unfortunatly) about 30 mins from expected (2 hour late delay) another delay, now leaving 3h10 min later than expected. Board the plane, taxing to runway told we will be flying into Gatwick not Stansted, not other info given. When asking flight attendants, told they had no info either and also had been delayed ( I still can't get over how rude staff were). Just before landing announced that it had all been sorted and there would be coaches taking us to the correct airport. This was a lie! Nothing put on at at 4am we were expected to sort our own transport back to the correct airport. Never again will I fly with an airline that fails to fulfil their contract. Despicable.

N/A

No food service whatsoever. Not even a bag of pretzels or peanuts. You have to pay for soft drinks. Really? A can of soda costs less than 50 cents. Bathrooms were not cleaned at all. Soap dispenser was empty for the entire duration of the flight. No entertainment.

Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight.

Quick, efficient

Older plane, entertainment, & food

There was no food so can't give food any stars

Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price.

Everything.UEverything.United is suck

Comfort

Was a short flight , so really I don't have any negative impression

Liked the crew, the food, blanket and pillow.

Frankfurt airport wheelchair service needs to be better administrated.

Seat space is limited and if one is traveling from us to India both the planes have same entertainment channels

Liked the crew, the food, blanket and pillow.

Frankfurt airport wheelchair service needs to be better administrated.

Seats, crow attitude, on-time flight

Food

Very long delays