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Pros: "Boarding was quick and good"

Pros: "fast boarding"

Pros: "See my earlier remarks"

Pros: "Good"
Cons: "More varieties of whisky on board"

Pros: "Everything was on time and efficient."

Pros: "Not much compared to Lufthansa from AID to Munich."
Cons: "Old plane, old movies, service was mediocre"

Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Cons: "Quite satisfiedoverall"

Pros: "The counter staff in Heathrow was great"

Pros: "Everything was perfect ... pilots are so good and professional..!!)"

Pros: "Good attitude"

Pros: "The Staff"
Cons: "Nothing"

Pros: "Fast and efficient boarding"
Cons: "N/a"

Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"

Cons: "Requested vegetarian and was served vegan"

Pros: "The food and drinks was very good."
Cons: "The flight was late."

Pros: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Cons: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"

Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"

Cons: "My bag is missing am so worry about that To IAD LH 0418/25 VIA FRA LH 0693/25 VIA 0220 216418 LH 216418"

Cons: "great and easy"

Pros: "I love the comfort and the space in the airplane"

Pros: "Attendants were pleasant"
Cons: "We were delayed on the tarmac for an hour and a half"

Pros: "Nothing"
Cons: "Nothing"

Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."

Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"

Cons: "No major issue."

Pros: "The overall experience was great."
Cons: "Nothing"

Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."

Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("

Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."

Pros: "Lunch was good."

Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"

Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."

Pros: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."

Pros: "Everyone is very very nice!"

Pros: "Nothing"
Cons: "Luftansa gives up and goes out of business."

Cons: "It took over three hours for them to unload our baggage. Completely unacceptable. Terrible coordination and planning with the Dulles baggage handlers."

Cons: "crowded plane unfrindly staff no choice of meals long wait on board"

Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"

Cons: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."

Pros: "Watching movies. The plane model seems to be a bit larger. First time when I saw stairs to the second floor. It felt more spacious. I really enjoyed that."
Cons: "Nothing to complain. Thank you for providing great experience :)"

Cons: "Second baggage charges"

Cons: "Wish I had more time to shop Duty Free/Munich."

Pros: "I loved how friendly the airline attendants were."
Cons: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"

Cons: "Waited for 5 hours, and then rerouted to Houston"

Pros: "Lufthansa is a superior airline with friendly, helpful staff. It is always enjoyable to fly with them!"

Pros: "Flight was operated by United Airlines. Easy boarding, friendly crew. Pillows, blankets, and headphones provided plus free house wine and beer as well as the usual coffee, tea, soda. Seatback video did not work for me, but I had no plans to use it as I needed to sleep on the flight. Excellent vegetarian dinner of vegetable korma, chickpeas and rice. Heated snack was not meatless, though, so as a Catholic flying on Friday had to pass."
Cons: "Vegetarian option (or meatless Friday option) for snacks as well as meals would be nice. They are in the process of changing to personal device entertainment, so seatback screen issue will not be a problem in the future."

Pros: "Staff/stewards were very upbeat and pleasant, professional and were perfect at looking after very tired customers (at least for me)."

Pros: "That my bag was at Johannesburg. My first flight was delayed due to a technical issue which meant I only had less than an hour until my connecting flight. It took me almost 20 minutes to walk to the gate just in time for boarding and was pleased that my bag had made it onto the same flight. There was loads of leg room in economy which as a tall person is really important."

Pros: "Best flight in a long time - comfortable seats, good food and service, good entertainment."
Cons: "Can’t think of anything"

Cons: "The person next to me was x and overflowing onto my area and leaning on me through the flight"

Cons: "They do not offer free bags to America anymore."

Pros: "The only thing to like was for the transatlantic flight they have a pretty nice selection of moves and show to watch."
Cons: "Not enough space to write all the thing wrong here. I will never fly Aer Lingus again."

Cons: "Ran out of my preferred food choice."

Cons: "Flight was late."

Cons: "Over 90 minutes delayed. Plane was so hot it was uncomfortable"

Cons: "Delayed flight, no snacks, and staff not as friendly."

Cons: "Lost my luggage"

Cons: "Neither wi-if nor the movie system worked. Fortunately we had strong tail winds so an 8 hour flight was 6. They should have let us know while we were still in the terminal so we could purchase a book or download a movie. Beer and wine had to be purchased on an international flight. No economy plus."

Pros: "Well maintained and good friendly staff."
Cons: "Alcoholic drinks should be free."

Cons: "Before we boarded this plane we arrived at Aer Lingus for a 2 hour layover. The airport only had a snack bar open and an express bar with only drinks. There was cafes upstairs but that was closed off to hundreds of people with a layover between flights. When asked they said it was closed off by escalater and elevator to all of us. They blocked the escalator with a giant gate sign. People waited in line at a snack for over 20 mins for a bite to eat that was express food or a choice of 5 sandwiches that came hot that actually sucked not worth the money at all. People were pissed! I was looking forward to a nice meal for my layover but that definitely did not happen! They only came around once with drinks on a 6 hour flight, then twice for coffe and tea. When I asked for a sprite they said they ran out of things completely"

Pros: "The airplane, crew, service, hospitality, and enternaintment were great."
Cons: "Logistics of US border control while leaving Dublin was not as efficient nor smooth as the EU side."

Cons: "Buying via Kayak seemed to put us in second class status with Aer Lingus. We couldn’t get seats ahead, nor could we check in. We never received any notices from Kayak or Aer Lingus or Justfly who processed the sale."

Pros: "Nothing really. The price was good, but only a little cheaper than others. I will pay more next time for sure."
Cons: "Hot plane (no air vents). Rude attendants. VERY small, narrow seats. They removed a few bathrooms for more seats (rows without windows now). There was nothing to like. Nothing. I was on the IAD to Dublin flight (and back). Delayed flights both ways."

Pros: "New and very comfortable aircraft."

Cons: "NO COMPLIMENTARY WATER OR COFFEE. SEATS larger and MORE COMFORTABLE"

Pros: "Seats, Service , food Everything was great"
Cons: "nothing"

Cons: "Didn't have the opportunity to book seats on return trip. Booked the seats on outgoing and found out when we got to airport they were already assigned to someone else."

Pros: "Short flight. No extra services. Good staffnothing"

Pros: "Great crew"
Cons: "Very old aircraft. Single aisle narrrow bodied"

Pros: "Munich Airport is very easy to get around, very nice duty free shops with nice clerks. Check in at Aer Lingus was OK, we waited about 1 hour."
Cons: "We were randomly seated in the emergency row #1. Awful uncomfortable place to sit without leg room, especially for someone with long legs, like myself! When I asked if we could be moved, answer was a quick "no"."

Pros: "The entire crew was fantastic and the service was great. Special shout out to Patricia and Katherine."

Cons: "The aircraft was too old and poorly kept."

Cons: "The boarding situation at Gatwick was a complete mess, they made us change the gate THREE times!"

Pros: "SItting on the aisle near the toilets"
Cons: "Seat curved up on the sides which strained my back & thigh muscles."

Pros: "Having meals covered by the airport hotel, and quick access by car to downtown Dublin."
Cons: "Wasn't able to get to IAD when I wanted to (on same day)."

Pros: "Sainsburys"
Cons: "Security. Large distances to walk. Poor signage. Poor processes re onboarding. Booked Aer Lingus. Was actually a shitty Stobard plane."

Pros: "We received an upgrade to Business class that we submitted a bid for -- it was the difference between heaven and the usual too small, too squashed intercontinental experience. The whole experience post-upgrade was top notch, from the service to the food. Thanks, Are Lingus!"

Pros: "Good leg room, comfortable."

Pros: "One of the best flights I have ever been on! The staff was extremely friendly and accommodating, food was good, and the flight was very smooth. I would definitely fly with them again."
Cons: "Only complaint I had was with the entertainment system. The sound on the TV was extremely off, and made it difficult to watch anything. Also, the international flight staff was much friendlier than the staff on a 2 hour flight from Budapest to Dublin."

Cons: "They need to tell travelers starting in noneuropean countries that their luggage will be separated and arrive on different carousel than travelers starting in Europe on same flight."

Cons: "Food wasn't very enjoyable. Breakfast was very disappointing."

Pros: "On a long flight, it was great having an empty seat between me (window) and the other passenger in my row (aisle), especially given that I paid an extra $55 for my seat.. ( I do need to add, however, that 5-6 hours into the flight, a passenger two rows back became ill which required that the row be vacated so I ended up with a young woman sitting in the middle seat next to me who announced that she was sick -- and looked that way.)"
Cons: "Food was really poor. Other airlines do a much better job! Also, it would have been nice to have had the kind of curved headrest that makes it easier to sleep, especially on a long flight. The short flight from Dublin to Alicante offered this kind of headrest."

Cons: "check-in baggage was lost during journey and still couldnt get found. Very annoying."

Pros: "Air Lingus is my favorite airline, never had a bad flight with them."
Cons: "Bit dissapointed when the meal was served. choices were chicken or beef asked for chicken non left so had to settle for the beef."

Pros: "The flight staff were professional and friendly."
Cons: "No complimentary beer and wine on a trans-Atlantic flight? What's up with that? The food was ordinary at best."

Pros: "Great price and friendly service"
Cons: "cramped seats, terrible audio - could not really watch the movies the sound was so bad."

Pros: "Crew was very responsive."
Cons: "Uncomfortable, miserable seats with no space"

Cons: "Both flights, outgoing and returning, had the same problem. My family was spread all over the plane. My wife was in the back, I was in the front, and my two kids (ages 2 and 4) were split apart in the middle! Aer Lingus won't allow kids to be checked in online or over the phone so we couldn't address this until we arrived at the airport. At the check in desk, Aer Lingus personnel who are usually very accommodating told us "I'm sorry. It's a full flight. You'll have to talk to the flight crew." As if boarding a an international flight with two toddlers isn't difficult enough, now we had to do it without knowing where are seats were. All I can say is thank God for the accommodating passengers on our flight. The flight attendant was not helpful so I had to ask people myself."

Pros: "The crew was great"
Cons: "My entertainment screen did not work."

Pros: "Everything was GREAT! No complaints from me. The food was great, inflight entertainment was never-ending. Though it was a seven hour flight, it didn't seem like it. We'll use Aer Lingus again when possible."

Pros: "Direct flight from Washington to Dublin"
Cons: "VERY CRAMPED couch section. Best to avoid cramped single aisle aircraft, such as this leased Boeing 757, for flights over 6 hours. Other than the plane markings and the uniforms, very little about this flight felt 'Irish'. Aer Lingus I know you can do better!"

Pros: "Overall the flt on Aer Lingus to Orlando was great. The crew were helpful, flt was smooth, and seats were roomy. The leg room was a surprise."
Cons: "Our luggage was lost. Initial tracking indicated they were not loaded on the Dublin to Orlando leg of our trip. Luggage eventually made it to Orlando and was delivered to us 5 days later. We had to buy clothes, toiletries, and other incidentals to allow us to enjoy our vacation on the beach."

Pros: "On time"
Cons: "No bad experiences"

Cons: "The connection between AMS and IAD at DUB was simply insane, only 10 minutes to walk back to security, us customs and another security check when the plane from AMS was parked NEXT TO plane I was about to board. Lost luggage in DUB because of it. Very bad experience !!"

Pros: "Aer Lingus is so patient! We misread when we were to board so we ended up a bit late. Everyone was gracious about it."

Cons: "They offered a vegetarian option on the way to Europe but not on the way back. It was a real problem for MANY passengers including myself."

Pros: "Nothing"
Cons: "Flight delay to count bags"

Cons: "Delay in identifying boarding gate, had to wait in the common area until knowing which gate to go to and some gates were in opposite directions from others."

Cons: "It was too warm. The air above was not cool"

Pros: "Crew and food were amazing."
Cons: "It was perfect."

Pros: "The movies were good"
Cons: "Very little legroom"

Cons: "We were all stressed that we would not make our connection but the crew claimed they held flights for all 189 passengers connecting."

Pros: "Very friendly crew"
Cons: "Boarding with very long delay, waiting in bus."

Pros: "We arrived only about an hour late?"
Cons: "We boarded late which seems to be the norm for Iceland air. Usually when an airline is a few minutes late departing they try and explain why and then make up the time, but we received no explanation for the late boarding, or the even later departure, or for why we lost even more time in the air."

Pros: "The attendants are all nice and efficient!"

Pros: "Crew seemed okay comparatively to other airlines/crews."
Cons: "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."

Pros: "the plane and crew"
Cons: "the chaos at KEV"

Pros: "They waited for us since the connecting flight left very little time to make the change."
Cons: "I wish the business class seats were not so high. My feet did not touch the floor and that was not comfortable."

Cons: "Didn't even know there was a ticket of this type. It was a good price, but when I went to check in on the return flight I was charged ~ $95 for a luggage item. Not a bad trick. On the other hand, not very nice either. They also didn't allow to take the guitar on-board due to a short & full flight saying the above part was too small. When I got on however, there was clearly room there. It could have been human error, but still disappointing nonetheless. They said there would be no track so it should safe, which it was, but it was left out in the rain for a minute or two so the soft case was somewhat wet. I don't think any permanent damage occurred."

Pros: "We were rebooked via Frankfurt to Washington via Lufthansa"

Pros: "Spacious and great service. I will fly Icelandic again."

Pros: "Inexpensive tickets"
Cons: "No inflight meals"

Pros: "Comfortable sesting"
Cons: "Crew not too friendly"

Cons: "Icelandair changed our scheduled flight’s airplane to a larger airplane to support stranded passengers from other flights. This was a good move for other passengers, but not for us. When they did this, the split my husband and I up by 10 rows! We were booked together on the same booking! We called the airline to fix this, but they refused because we booked through Kayak. We found a very nice counter agent at the airport who was able to move us to the back of the plane together. It is important to note that if you are in the front of the plane, you do not need to preorder food in order to insure that you get the meal you want. We flew Icelandair previously, and it was good experience. Since we did not know about the seat move, we didn’t preorder food for the 6+ hour flight. By the time they got to the back, they were out of nearly everything. We are unsure if Icelandair will be our choice next time we go back to Iceland. We appreciate their work to fix the other’s travel issues, however they missed the little details that could have wowed all of the passengers."

Pros: "The lights in the cabin were great set up to look like the Aurora"
Cons: "Offered 1 drink and no snack. Rarely do you see the crew on their flights"

Pros: "I made it home with my luggage."
Cons: "Absolutely chaos boarding, seats way to close together in both width and length. They had open seats with more room, told me I couldn’t move seats but let others. Each leg of the flight the pilots landed like the plane fell out of the sky! The crew was yet again nowhere to be found during the flight. They do offer food for sale during the flight but it’s at outrageous Icelandic prices!! Never again!!!"

Pros: "seats had decent leg room very pleasant cabin crew kept informed by the captain"
Cons: "single, crowded line for boarding. why not board the back of the plane first? no classical music selection--very good for blocking out noise. left and arrived 20 min late"

Cons: "IDEM"

Pros: "Plane was on time/even ahead of time, though we were late leaving due to waiting for connections - for which I was grateful, as we landed from Geneva 5 minutes before we were due to start boarding and had a certain distance to cover, plus long lines for passport control. Crew were courteous and drinks were offered twice. Like the water offered as you board as well."
Cons: "The boarding process seemed rather chaotic to me. Everyone lined up. you were supposed to scan your ticket, but it didn't work for a number of people, who then had to go to an attendant to get checked. In the end, we all got on, however! I might have watched a movie if I'd known to bring my own head set. Wasn't up for buying one, which was the alternative. Couldn't listen to music either. But I read a lot and dozed."

Pros: "the plane waited for late connecting flights (including mine)"

Cons: "Same"

Pros: "Staff was very nice and I loved that I actually didn't' have to pay for luggage. I was also offered a free drink."

Pros: "I appreciated the courteousness of the crew and the fact that they were willing to reseat us when there was a screaming child behind us"
Cons: "We were really rushed through Passport control in Reykjavik. A longer layover would have been much better."

Cons: "Not enough time to grab a bite to eat during layover!"

Cons: "One of three checked bags did not arrive on time."

Cons: "In Iceland you had to board the plane from the tarmac"

Pros: "cost of ticket"
Cons: "hate to think what it would be like making the connections in the winter! Iceland is called Iceland for a reason."

Pros: "They give you toys and food for you children at no extra cost. In flight entertainment was good for adults and kids for no cost."
Cons: "Older aircraft: poor cooling, dry air, relatively uncomfortable."

Pros: "Excellnt service, fast boarding, great communication"
Cons: "Took a while to take off,"

Pros: "Seat was comfortable, but two more inches of leg room would allow a six-footer like me some wiggle room. Can't imagine someone taller taking these seats."
Cons: "Food selection is very limited, quite expensive, and not that interesting. And no free nibbles."

Pros: "The on flight crew was great!"
Cons: "My bag did not make it to the destination and when I went to file the claim, they insisted I double check before they would file the claim."

Pros: "Iceland Air is a pretty great option if you are traveling to Iceland or doing one of the stopover trips. I loved that you get two free checked bags. It just makes the whole experience so much easier. And for less than the price of a lot of domestic flights, you can jump on the plane to Iceland. The seats all have touch screen TVs, so there were a bunch of entertainment options. Overall, pretty great."
Cons: "The boarding experience at KEF wasn't ideal. They have a small queue area to line up before boarding, but it only had room for about 1/8th of the passengers. So then it meant that a lot of people were lined up and crowded around the boarding area, which had very few seats. We were then put on a bus and taken to the plane. It all seemed pretty haphazard. Clearly, not a deal-breaker. But not an ideal final memory of the trip either."

Cons: "My husbands screen didn't work and couldn't be fixed. For boarding, there was never an announcement and seemed unorganized"

Pros: "I was worried due to the negative reviews about the airline , but the flight was on time, the cabin comfortable, the crew friendly, and the ride was smooth."
Cons: "I didn't like that they didn't serve a meal or man the flight, but that's what you get when flying a low cost carrier. No frills."

Pros: "Seats are comfortable."

Pros: "Nothing really,"
Cons: "Will never trave will icelandair again"

Cons: "No food was served and this was an international flight! Not even crackers or peanuts. I wish this fact was made clear when I initially purchased the tickets."

Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."

Cons: "I've been on 4 flights through Kevlavik this year, 4 last year. Husband flew separately this year, also 4 flights. ALL except one flight was delayed by at least 30 minutes in Reykjavik. That's ridiculous!! Considering that Icelandair charges nearly as much for their transatlantic flights as other airlines such as KLM or Delta, I'm beginning to wonder why I should return!"

Pros: "Generally well run and a pleasant experience."

Cons: "The waiting area in the Reykjavik airport seems to be the main hallway between numerous gates. There is not enough sitting area for passengers waiting for connections, and there was at least one other flight departing from a nearby gate at the same time as ours. This meant many folks had to stand or sit on the floor while waiting for their connection. We could not hear the boarding announcements at all, and it seemed the boarding agents just started letting on the people who were closest to the gate, instead of boarding from the rear of the plane first."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Entertainment very good - lots of good movies that I had not seen. I love that there was not an extra charge. The service on the flight was good."
Cons: "The boarding process in Reykjavik was just awful. First we had no warning that Gate D would require such an extensive wait, so we spent too long in terminal eating and then panicked that we might miss our flight. Next there was a problem boarding our plane. There weren't enough buses, so we spent over an hour standing in a cramped line that snaked down the hall in an extremely crowded airport with people trying to squeeze though us. It was really uncomfortable. The worst was the crew waited to process people and send them in to the waiting area until a bus arrived, so this added to the wait time. I think tourism is popular in Iceland now and you all need to figure out how to make your systems better. I loved Iceland but I wold seriously need to think hard before booking another flight with you."

Cons: "Lost my luggage. Contact number does not work. Complete frustration. Recommend carry-on only"

Pros: "Made up some time since the flight was delayed."
Cons: "Much longer delay on the next flight to JFK after already having an original delay at Gatwick. Keflavik airport wasn't able to accommodate the number of travelers with delayed flights that day."

Pros: "The planes were fairly comfortable, the staff great, and individual tvs good."
Cons: "Almost two hours late leaving MSP.Luggage did not get to London until two days after we did."

Cons: "Small seats, connecting and normal flight were delayed. Food and drinks were expensive. Uncomfortable seating for a long duration flight (6 hrs)"

Pros: "The Reykjavik airport is not well suited to board so many flights at the same time. The terminal was crowded and boarding was chaos."

Pros: "Crew members were very friendly and checked our bags for free."
Cons: "Boarding and disembarking by row segments causes more delays and doesn’t do much to avoid contact with other people."

Pros: "Very pleasant and helpful crew"
Cons: "Improved seating comfort, leg barrier or something"

Pros: "Good legroom, comfortable seat and great entertainment to keep me occupied for the 10 plus hours."
Cons: "Security at Heathrow -slow!!!"

Pros: "they got me to LA"
Cons: "food and drink not served for 2 h ours / flight delayed 1hr 45 mins, no choice of meal it was a take it or leave it offer, ice lolly served 2 hours after food and horrid snack before landing - on a 10.5 hour flight not good enough, I will consider another airline next time I go. 3 trips a yr"

Pros: "I like everything."

Cons: "I didnt like the fact that we had to pay for a cup of tea. Surely that should be complimentary."

Cons: "Left Washington two hours late. Left London on return 45 minutes late."

Cons: "My mother needed assistance with the disable wheelchair and was given one but the staff that was meant to wheel her into the flight abandoned her and she almost missed her flight."

Cons: "Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’."

Pros: "Spacious seats"
Cons: "Hot atmosphere inside the aircraft during flight"

Pros: "Nothinh"
Cons: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"

Pros: "Arrived early"
Cons: "Arrived pm from manchester stayed in hotel at heathrow to fly out following day to Basel at 8am. BA would not check bag all way through. Seems they only do this at Gatwick. Poor service from Heathrow/BA"

Pros: "Got a baby cot, offered wine for dinner and arrived 20 mins earlier than scheduled"
Cons: "Nothing"

Pros: "Comfortable and clean flight, only 35 minutes."

Cons: "Some movies wouldn't run"

Cons: "Customer service - useless and with attitude. Couldn’t check in for the flight either on ba.com or over the phone."

Pros: "Friendly"
Cons: "Seating"

Pros: "I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks"
Cons: "Flight was too long to reach Las Vegas"

Pros: "Attention"

Pros: "Crew was very friendly and helpful when needed. Excellent choice of movies/entertainment (for my personal taste). Overall a pleasant, smooth 7 hour flight."
Cons: "Food was as decent as an airline meal can get. Seats were as comfortable as an economy class seat can get."

Pros: "There were only two kind of entres, and both had possible allergenic items for someone allergic to nuts."
Cons: "I suggest either have three choices or whenever nuts are sugggested have one with, and another without."

Pros: "He was courteous, highly efficient and kind. Also, Captain J. Cook made a very smooth landing."
Cons: "Bread could be more defrost or warm. But cold bread seems a common thing on airlines."

Pros: "Flight on time, good crew."
Cons: "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much."

Pros: "Entertainment options"
Cons: "Poor food options"

Pros: "Reached Home"
Cons: "No Proper servings Entertainment was poor Beverages were not adequate Seats were narrow"

Pros: "The plane, that is. Seats are small in economy. The plane was hot. And we spent an hour on the runway with no air for a mechanical issue. At least the service was nice."
Cons: "Time on runway. Seats uncomfortable. Entertainment is old and small screens - hard to see."

Pros: "On flight entertainment"
Cons: "After we boarded, there was an announcement stating that there was an issue with one of the wings. So we sat for an hour and a half in an extremely warm plane while they fixed the problem."

Cons: "No complaints"

Pros: "Great service on plane"
Cons: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes. In London I was told to go to the end of line 2 times, the BA employee was olaying really weird games. Pretty annoying."

Pros: "Back seat entertainment and pleasant staff."
Cons: "Cramped seating."

Pros: "Really comfortable"

Pros: "Service here was above standard"
Cons: "The food is small & needs more variety"

Pros: "Everything was perfect."

Pros: "Flights were on time."
Cons: "I had requested a wheelchair and never got one either way. Slowly but I walked it! Thank god I was not completely disabled."

Cons: "No seats in gate area. Had to line up in the hall. Manchester terminal 3 is a dump."

Pros: "staff was pleasant left on time arrived early"
Cons: "all the wasted cups. etc paying for seats"

Pros: "British Airways makes you pay extra to pick your seat The alternative is to take the luck of the draw and hope you don't get the middle on the center aisle Kind of annoying"

Pros: "Sense of Urgency of Keeping Flights on Time"
Cons: "London Security :("

Pros: "It was great to be upgraded!"

Pros: "My flight connection to Heathrow from Milan was 2 hours late. The staff at British Airways met me at the gate and escorted me to my connecting flight which was boarding at the time. I would not have made the connection if I had not had expess connection service"

Cons: "The plane was all ready to go, but it had no fuel. We were delayed by 30+ minutes while they found someone to fuel it up, and then it took forever to take off. I almost missed my connection in Heathrow and my bad didn't make it!"

Pros: "No delays, good quality seating and service"
Cons: "The change to a packet of crisps or nuts instead of a snack."

Pros: "Professionalism of staff"
Cons: "Boarding system"

Cons: "Not loaded by rows, not organized."

Cons: "Cramped seating."

Pros: "Archibald Elba"

Pros: "The plane was clean, the flight was smooth, and the staff was friendly."
Cons: "Too little leg room and too little incline in Economy seats. Food mediocre."

Pros: "Boarding at Heathrow is crazy lacks discipline"
Cons: "Boarding and grumpy staff"

Pros: "Entertainment and crew were good"
Cons: "We booked our flight three months ago and my friend was bumped from the flight since they overbooked. They were still selling tickets up until the flight. They didn't ask for volunteers but somehow picked her. When I asked if I could stay with her, I was told that I would have to buy a new ticket for the other flight. Also they were very rude while explaining it. Not impressed. Also the flight was delayed because they didn't start boarding on time and then we sat on the runway for about 30 min."

Pros: "Loved the BA flight over to UK, comfort, Diabetic food, movie, crew. Very nice"
Cons: "I wasn't happy with flight back to US Not liking American Airlines , food and sad with not a choice of movie. No monitors in seat in front."

Cons: "Quality of your business seats leaves questions. I have never managed to find a comfortable rest on TAP business seats. May be good to compare with other major airlines."

Pros: "Seats are way more comfortable than other flight companies"
Cons: "Crew could have been more patient"

Pros: "The on-board entertainment"
Cons: "More food, more water"

Pros: "The entertainment was ok."
Cons: "Everything else was terrible. From check-in to boarding to flight."

Pros: "Comfort and cleanliness of flight."
Cons: "Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers."

Pros: "Nothing! Horrible!"
Cons: "I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed"

Pros: "usb Power"
Cons: "The seat padding needs to be improved."

Pros: "Crew was great and seats had footrests."
Cons: "Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again."

Pros: "Good crew. No crying or screaming children is always good. Dinner was decent & nice that it comes with a glass of wine if you wish."
Cons: "Packed in a sardine can for 9 hours is not fun. Being bussed out to a remote location for a wide bodied plane is crazy. At least at ORD we had a gate."

Pros: "Crew very friendly"
Cons: "The process for getting ready to board was a little chaotic"

Cons: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"

Pros: "Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste."
Cons: "Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use."

Pros: "Service"
Cons: "Coordination between connection flight"

Pros: "The food and crew"

Cons: "Flight was delayed 1 hour"

Pros: "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Cons: "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Pros: "We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!"

Pros: "Mechanical delays leaving London, missed flight connection to New York, now TAP wants to charge me for rescheduling!"

Pros: "The crew were excellent during the flight."
Cons: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Pros: "In time. Plane half full. Perfect."

Pros: "loved the pillow and the blanket and the movie options"

Pros: "The crew was nice."
Cons: "Plane was 1hr late. The airlines is not very good at updating the time the flight will leave."

Cons: "It was nice to get a snack but the quality was mediocre."

Pros: "The drinks were available."
Cons: "The drinks were expensive."

Pros: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Cons: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."

Pros: "Smooth flight Crew extremely nice and helpful Good snack served (not the usual junk food some airlines give and charge for ) punctual"
Cons: "Nothing to dislike"

Cons: "Flight was late which seems to be a standard with TAP."

Pros: "The staff was kind and polite and the flight was on time and without occurrences. The entertainment was good."
Cons: "The seats were really uncomfortable, the food was just ok and they did not advertise the shrimps to the allergics, the beverages were rare for a flight so long, so we got headaches and dehydration. The price to dispatch the luggage and to book the seats in advance was insanely expensive!"

Cons: "This survey is useless. Keeps putting things wrongly and drops things"

Cons: "I was not informed my flight was cancelled until the day of the flight. I was able to get in touch with someone to pay for another flight but the communication was lacking."

Pros: "Space was actually good."
Cons: "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."

Cons: "Slow delivery of bags in Lisbon"

Cons: "Late"

Pros: "The staff were very friendly and helpful"
Cons: "Not much leg room"

Pros: "Entertainment was fine"
Cons: "Boarding was a mess, my seat recline was messed up so the button didn't do anything, but if I leaned back it would too... Flight crew was also not particularly friendly."

Pros: "No issues or service challenges I could think of. Friendly. Helpful."
Cons: "Seats were a bit hard and not a lot of legroom. But. Not unexpected for the section/price. Shorter flight made this bearable. Interior looked dated. Though, it is an A319."

Pros: "Modern appointed plane with places for technology and charging points"
Cons: "Ground staff insisted carry on bags were checked in and implied this was mandatory and I complied only to discover later that majority were allowed to ignore this. Also plane was late"

Cons: "My flight to Miami was delayed due to weather. I missed my connection to LHR, therefore missed my TAP flight to Portugal. I called TAP (before the flight) and they would not change the flight because I went through a travel site. My $240 ticket was lost, and I had to pay over $900 for a new one. I doubt I will use an internet site again because I will unlikely get a refund and it was impossible to change the ticket. Feel awful!"

Pros: "Boarding was easy, fast and efficient. Crew were friendly and welcoming. Complimentary snacks were welcome and nice."

Pros: "Easy trip from London"
Cons: "Not sure what was in the sandwich."

Pros: "Nothing"
Cons: "They damaged one of my bags and lost the other one. Bad service, really old planes and seats were to small; mind you I was traveling in business class. Over all a horrible airline"

Cons: "Non reclining seats"

Pros: "Nothing."
Cons: "It's always fun to go into the bathroom and find a sink ful of puke in there. It had been there for some time by the stench and they way it had slopped all over. I told the flight attendant and they were like oh well. It was gross. Add that on top of I am a DISABLED person and I could not carry my case up the steps and was told someone would bring it up. They did not. It went under the plane with no tag and then when I arrived in Lisbon it was somehow my fault. The flight crew there trying to "assist" were horrendous. I was actually told I should not be flying internationally if I can't carry my bag. Isn't there rules about bags flying unattended? Even internationally. How was my LAPTOP case supposed to get to EWR without a tag? Shouldn't it have been checked? Shouldn't the crew have noticed this and said something to flight attendants? The club and plane both were filthy. The first seat I sat in in the club smelled so strongly of pee I had to go stand (as it was so crowded) I am a million mile flyer and I will never fly TAP again."

Pros: "The food was light and good."
Cons: "Not using the tube when deplaining. Summer in Lisbon is very hot ."

Cons: "They kept us all day in the airport t to then tell us at 7pm that the flight wouldnt actually leave that day."

Pros: "The checkin staff at LHR were really good and helped me with my visa application. They helped me to not miss my flight. Ten out of ten for them."
Cons: "In flight food was very poor"

Pros: "Food was excellent, and the cabin crew extremely nice and attentive. Amenities kit was adorable too!"
Cons: "We were in first class, and no On Demand IFE!!! You do have a personal screen in the seatback, but they only play continual loop movies. For us, we started with one movie, but then due to technical difficulties, the crew had to reboot the entire system. So once it was back up and running, they switched the movie. And even that one didn't play through....apparently, at some point they determine its "bedtime" and turn off the IFE!! Crazy in this day and age!!! Also, the plane is old and REALLY worn. Lots of dirt, tired seats, yucky bathrooms, etc. This plane needs an overhaul!! No storage anywhere in the seats either, which was shocking. And the angle lay flat seats are certainly fantastic in comparison to Coach seats, but still hard to sleep and get comfortable."

Pros: "solid flight, efficient"
Cons: "staff kind of moody, not really smiley"

Cons: "Delay"

Cons: "My special meal request was not provided despite having email confirmation before boarding the flight. Also, my luggage was lost at the transfer of my journey"