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Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.

My seat 3G did not go down fully and the buttons were not working properly

Food was the worst I’ve had on a VA flight. Normally it’s a lot better

The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great

Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.

Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp

accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers

Seats need to be updated. Allowance needs to be made for dinner service at an alternative time

The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent

If I could fly Virgin Atlantic airlines to every place, I need to go, I would. Leaving Heathrow through the special virgin air entrance, security is completely white glove service. I love this airline. From ticketing agents to flight staff everyone tries to make it a wonderful & happy flight experience. I wish other airlines copied the positive culture of Virgin Airlines.

When we landed, there was only one gate agent to handle three planes, including retrieval of carry on luggage. I was stuck in the jet way waiting on my carry on for almost 20-30 minutes. NOT GOOD

Might want to rethink the snacks you offer in first class they were pretty pathetic

They lost my bag. ... And I asked them 3 times to 3 different people if my checked bag will maKe it all the way - they all confirmed and at the end it was left at the connection... Bravo

An delay of almost 3 hours while passengers were already in the plane kept us very uncomfortable. The food was also very limited. A bad experience overall.

The flight crew were friendly and attentive. Food was good and they passed out ice cream and drinks awhile after Lunch was done. The ice cream was a nice treat! I found several movies to watch during the flight. There was many movies and tv shows to choose from. We flew Premium economy and there was enough leg room to be comfortable. The seats were also comfortable. I would fly AA again if the airfare isn’t expensive.

Very good. Flight on time. Cabin crew were all really friendly.

All the British airways staff were very helpful and friendly. Every thing was very smooth running from checking in boarding and arriving 40 minutes early. Which is a brilliant start to your holiday.

No nice at all, delayed and I lost the connection over xmas

Make the seats stationary. Very little room as it is without allowing the person in front of you to recline. Particularly when you are trying to eat or have you drink on the tray.

We were delayed due to technical fault but captain kept us informed and did his best to make up time. Service by cabin crew was adequate, food was pretty poor, seats were cramped and uncomfortable. We fly BA nearly every year and we notice standards dropping generally. That’s a pity for our national carrier! However, florida is our first choice for holidays and we will be back!!!!

Because kayak scammed me with false advertisement saying 23kg was included but I ended up having to pay another £200

The crew made it a great flight. They were friendly and attentive. They made me want to fly British Airways again.

Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa

Have travelled business class with other airlines who profess to be the best in the world. They can however not beat the service and comfort that BA provide.

Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.

Boarding is always a challenge as folks in al groups crowd around for no reason, but crew handled it well. I once again applaud the LHR ground baggage staff as they got our bags from a flight at Terminal 5A to a flight in Terminal 5C within 40 minutes...amazing!

Why does a reputable airline like BA allow a miserable domestic airline like AA to operate its flights? There is no comparison between the two

Delayed flight due to lack of crew caused me to miss my connection

Lost my luggage in London Was double charged for luggage

The plane was clean. The crew were lovely. Food was good - but seat 1D is a poor location. - the crews cupboard is right near your feet and they visited them frequently swishing the curtain from the galley onto my feet everytime also creating a swish of cold air each time & then slamming the door.