Daily cleaning, installation of cabin HEPA filters on flights to Kolkata
Air India has waived its change and cancellation fees on flights to Kolkata Netaji S. Chandra. Confirm policy on booking site.
|Flights from London||9h 37m|
The cheapest airline ticket to Kolkata from the United Kingdom in the last 72 hours was £1,143 one-way, and £1,087 round-trip on the route from Birmingham to Kolkata. The most popular route is from London to Kolkata and the cheapest ticket found on this route in the last 72 hours was £421 round-trip.
In general from United Kingdom, Air India flies the most to Kolkata. The most popular route is from the United Kingdom, and Air India flies this route the most.
Kolkata Airport is 8 miles from the centre of Kolkata. View on map.
Kolkata is served by Kolkata Netaji S. Chandra Airport, also commonly referred to as Netaji S. Chandra, Netaji Subhas Int, or simply Kolkata Airport. The airport code is CCU.
As the main gateway to West Bengal, there are many airlines that offer flights to Kolkata from London and other UK cities. All routes, however, will include at least one stopover – probably in New Delhi, Mumbai or a global hub like Singapore or Doha. Jet Airways, Air India, Emirates and Qatar Airways are just some of the carriers to service this route.
Although several local bus routes connect Kolkata Netaji S. Chandra Airport to the city centre, the closest bus stop is around 15min on foot from the terminal and services can be slow and irregular. The best way to reach the city centre is to take a taxi – choose from a prepaid or radio cab. Prepaid services should cost from ₹ 350 (£3.75) to ₹ 500 (£5.40) depending on your exact destination, while you will have to negotiate the fare with a radio cab driver. Be aware of "private" taxis, which are best avoided. The journey from the airport to the city centre can take anything between 30min and 1h 30min depending on traffic.
Travellers who wish only to sleep after long flights to Kolkata can make use of the fully furnished Retiring Rooms in the terminal buildings – you can request accommodation through the airport manager’s office. Alternatively, Hotel Airways is located opposite the Domestic Terminal and offers an airport pick up for ₹ 200 (£2.10), while the Airport City Hotel is less than 1 mi from the terminal building and arranges transfers on request.
If you’re in transit and need some time away from the hustle and bustle of the airport, you will find various options around the terminal. Masti Health & Beauty offers a range of relaxing spa services in Domestic Arrivals, or for a period of more serious contemplation, you can visit the airport’s prayer room. Of course, there are also various lounges available, for example, the Travel Club Lounges offer access to Priority Pass holders and passengers who book a one-time pass online in advance.
Most visitors from United Kingdom will not be allowed to enter Kolkata. Travelers who have been in Afghanistan, Bahrain, Brazil, France, Germany, Iraq, Kuwait, Netherlands, Oman, Qatar, Russian, South Africa, the UK, Ukraine or UAE in the past 14 days must submit to and pay for a confirmatory molecular test upon arrival.
exceptions exist for air cargo flights that carry goods for trade or essential goods and supplies, and their crew members, helpers, cleaners, relief, repatriation, humanitarian flights. However, certain eligible foreign nationals are able to travel to India via Vande Bharat flights or third country flights. Travelers with an Overseas Citizen of India (OCI) card or booklet are eligible to enter the country, as are their minor children and spouses, or students attending an Indian institution, if one of the parents is a national of India or OCI card holder. Travelers may transit through India from a neighboring country if traveling via India to their country of residence.
Visitors from United Kingdom will need to quarantine for 14 days upon entering Kolkata.
Visitors from United Kingdom must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Kolkata.
Self Declaration form
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Kolkata.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Kolkata is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Kolkata with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Kolkata up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "More food variety"
Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Cons: "Transit time is good for way too tight"
Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Pros: "The Staff was very friendly."
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Pros: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Cons: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pros: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Pros: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Cons: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Pros: "Great service"
Pros: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Cons: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "Friendly, smiling staff, ever happy to help, nice food"
Cons: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Pros: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Cons: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Pros: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Cons: "Nothing! Best daytime flight to europe! And home before midnight"
Pros: "The service crew served us well. They are friendly and helpful"
Cons: "Too many Indian movies"
Pros: "the flight schedule are very good"
Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Cons: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pros: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pros: "The entrainment was amazing!"
Cons: "Seats were a little cramped"
Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Pros: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Cons: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Pros: "The food is good. The service is excellent, always smiling and attentive."
Cons: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Pros: "the flight time was quick , by the time you took off you practically were preparing for landing"
Cons: "nothing disappointing"
Pros: "The comfort and food plus drinks."
Cons: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Pros: "Made Econ class feel like biz :)"
Pros: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Cons: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Pros: "Everything is suport wonderful"
Cons: "Price. it's better"
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Pros: "Staff on board were lovely."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Pros: "the service on the flight was the best I can ever recall having."
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Cons: "Having to wear The face vizor is silly"
Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."
Pros: "Easy Boarding, nice crew"
Cons: "More vegetarian food options"
Cons: "Flight was cancelled and rebooking dealt with poorly"
Pros: "Food was good and crew"
Cons: "Old aircraft from Doha to Dhaka."
Cons: "Lots of noisy babies / young children"
Pros: "No WiFi in most of the flight duration"
Pros: "Great crew and food. Nice economy class."
Pros: "The customer service and food were excellent."
Cons: "Next time I will fly business class for more space and comfort."
Pros: "The crew was amazing. Made traveling with infant little less harder."
Cons: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"
Pros: "Liked comfort and srvice"
Cons: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Pros: "Love the service of qattar"
Cons: "Everything was amazing"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "The food and service."
Pros: "From the exceptional lounges to the cleanliness of the plane, the food options in business class and the flight attendants , Qatar Airways was excellent"
Cons: "The only issue was the movie options for the Hollywood options. There should have been more newer releases for such a long flight."
Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Cons: "Theyt cancelled my trip"
Cons: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
Cons: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Cons: "the returning flight from Doha to Chicago was absolutely old and small."
Pros: "Flight attendants very nice"
Cons: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Pros: "Good service but need to improve food quality and quantity."
Cons: "Seat number was the same but different position from one reserved online"
Cons: "Everything was disappointing"
Pros: "Everything was fine except the flight delays"
Cons: "Flight delays"
Pros: "Friendliness of staff. Cleanliness"
Pros: "Thank you to wonderful hard working Crew."
Cons: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Pros: "Everything else"
Cons: "Too much air condition... cold!!"
Pros: "They had a surprise business class update waiting for me. Wonderful experience."
Pros: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Pros: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Pros: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Cons: "No entertainment"
Pros: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Cons: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Pros: "Transit airport lounge allowed owing to gold status"
Cons: "3 hour delay in take off on Riyadh - Doha sector. No food was served while we waited in the plane to take off. There was no definitive time given for take off during the three hour wait in the plane."
Pros: "Everything was good."
Cons: "More movies, no wifi, better food"
Pros: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"
Pros: "Service, friendliness of that staff"
Cons: "Other passengers used my carry-on baggage space and my carry on was placed far from me."
Pros: "Lots of space as the flight quite quiet. Very friendly staff."
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "Schedule of flight"
Cons: "Space between seats were smaller"
Pros: "Movie selection was good."
Cons: "Everything else. Boarding was chaos, Ground crew should show authority while boarding passengers."
Cons: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Cons: "delays with little information and compensation"
Cons: "Plane seemed old and not upkeep. Chair in front of me leaned back to 5 inches from my face, every time he moved, the tray fell. The air seemed to be off in the front of the plane. Was sweating. But when I went to the bathroom in the back, it was cold"
Pros: "Real silverware."
Pros: "Check in was okay."
Cons: "We thought that the food was not up to Emirates standard as we have previously flown with them before. Disappointing really."
Pros: "The spirit despite the COVID19 scare. Serving on an India bound flight from the Gulf is never easy"
Cons: "We need to promote paper free boarding passes for whoever can afford. Atleast an endeavor."
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Pros: "The food was good. The crew was very accommodating."
Cons: ".If the seats recline to just a little bit more"
Pros: "Friendly crew, extra legroom, great entertainment options."
Pros: "Amazing flight and service. Would fly Emirates all the time if I could."
Pros: "Excellent flights in all respects."
Pros: "Alexandra is just not a pretty face."
Cons: "I should have got a premium economy, my section was too cramped."
Pros: "The food was good, good intertainment options"
Cons: "On the Boeing 777 series which I flew on, the seats are UNUSUALLY CRAMPED TOGETHER. I have flown for decades internationally: this was absolutely the most uncomfortable flight I have ever been on."
Pros: "Flight cancelled with extremely poor service from Emirates."
Cons: "wait for baggage was way too long. Unacceptable."
Pros: "The staff worked hard but it must have been impossible to satisfy everyone"
Cons: "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."
Pros: "Interior of plane was very comfortable and entertainment options were excellent."
Cons: "Slow to serve food and drink. We had to wait 2 hours before being offered anything."
Pros: "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
Cons: "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."
Cons: "The cabin crew seemed to be too overwhelmed by their responsibilities and were rude at times."
Pros: "Excellent. All the staff were great and helpful."
Cons: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."
Pros: "Seats were comfy and as expected perfect seat 79k"
Cons: "Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out"
Cons: "Very poor service overall"
Cons: "Despite me telling the crew a number of times that he temperature was FAR too low, no change was made. Now I am not a first time flyer and I know flights can get cold. I had a sweatshirt, socks, shoes, two blankets wrapped and it was still cold to the point that I put the blanket over my head. When I looked around the flight almost every single person was completely wrapped in blankets and had hoods, sarees, and scarves wrapped around their heads. I had my 1 year old infant who already had a head cold that I feel was worsened by the cold dry air. I spent my first few days in Kolkata pretty sick. I know the cold air doesn’t cause the illness but it certainly worsened any stuffy nose I had into a full blown cold and chest congestion. I was VERY upset by the discomfort on this flight especially after having a wonderful flight with Emirates from New York to Dubai. I really felt like the crew did not care despite clear discomfort the passengers were feeling. It was incredible how visible the discomfort was yet nothing was done to fix the temperature. The freezing cold air kept blowing right on everyone theoughout the flight."
Pros: "Great service! While first time, I had a great experience."
Cons: "We landed in Dubabi from Athens a bit late. We were taken by a bus from the plane to the terminal which took 15 minutes. That lefte us about 30 mins before the gate closed From where we were dropped off we walked for about 15 minutes but were nowhere near our gate. We asked Emirates employees to give us a ride in the golf cars. But they all refused, until one had pity on us and gave us a ride. We reached the gate a couple of minutes before the gate closed. When we arrive in Kolkata we were told that out luggage hadn't arrived. They reached our luggage to our Kolkata home a 11:30 pm. What a nightmare. Never again on Emirates."
Pros: "The aircraft (a 777) and the on-board amenities and service."
Cons: "Too many clueless passengers. I could not wait for the flight to end. It took a full hour and a half to get my single suitcase at the Kolkata airport."
Cons: "They missed me for breakfast despite my being awake and trying to get their attention. Then they ran out of one of the choices for both dinner and breakfast. This despite the plane being less than capacity. Also there were so many empty seats in the back but I noticed that some people were still being packed in like the flight was full. Emirates should do a better job of assigning seats to make as many people comfortable as possible."
Pros: "one of the best flights I have had going to zanzibar"
Cons: "Didn't leave the UK, volcano"
Pros: "Food and entertainment"
Cons: "Some customers were allowed to drink to excess. Staff lacked the discipline to say no. Cabin staff showed clear bias to some customers. They chose to chat with passengers and neglected their duties. Little clusters of drinkers gathered in non seat areas away from their seats causing noise. Staff did not challenge this. Female staff too busy giggling with drunk men"
Pros: "Got a promotional upgrade and was incredibly impressed ! Flying will never be the same !"
Cons: "The fact that my next flight is going to be economy"
Pros: "I like the food and entertainment options"
Pros: "also good. Just not as good as our first leg."
Pros: "I have travelled with various airlines over Atlantoc and Pacific none of them I found comfortable as Emirates. The reason I guess is, "Emirates delivers more for ever service" Good work..."
Cons: "The departure time should be more comfortable"
Pros: "Food and entertainment and punctuality"
Cons: "Quite a long wait to disembark"
Pros: "The entertainment systems is good a lot of choices."
Cons: "The toilet are so dirty, nobody cleaning them for the entire trip that's more than 15hours, unacceptable for the price they charged."
Pros: "Great staff and awesome entertainment selection"
Cons: "There is nothing to not like"
Pros: "Seating and hospitality"
Cons: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Cons: "Crew didn't check properly the needs of other passengers,like blankets they didn't give to other passengers including me"
Pros: "Great hospitality from the crew and quality plane facilities."
Pros: "more space"
Pros: "I love the experience of fly with kayak and look forward to many more"
Cons: "Nothing. Everything was expected from a good flight."
Pros: "I liked the professionalism each staff displayed at every interaction, and the genuine friendly demeanor as well. Staff appeared to truly like being service providers. From the very beginning of the flight when I was delayed in getting on board due to my poor orientation in the early morning staff was very courteous"
Cons: "There is nothing I have to report negatively. I flew for a 32 hour period from Windhoek to Ft. Lauderdale and arrived feeling refreshed. As we say in Kentucky. I was "fat and happy.""
Pros: "Facilities and Crewe in business class were great"
Cons: "The food was not great. The pheasant was hard and dry and my mums gluten free meals where not very appetising"
Pros: "The food and entertainment were good and the seats were relatively comfortable. And they provide headphones but..."
Cons: "The crew didn't warn us that they would be collecting the Emirates provided headphones during their final "prepare for landing" check of the cabin... so I was near the end of a movie and sans headphones! WTF? And because the fasten seat belt sign was on in preparation for landing, I couldn't fish through my carry on in the overhead compartment to find the ones I'd brought. Thats SUPER sh*tty to your customers. Just not ok!"
Pros: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Cons: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."
Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."
Pros: "The in-flight service, food, drink, and entertainment were excellent. If my ticket didn't say that I was on the airplane for more than 9 hours, I never would've guessed it. Flying at its best."
Pros: "Your staff are amazing....very welcoming, attentive and a joy to be around. I was comfortable i.e leg room was right for my long legs."
Cons: "You offer limited choices on food with consideration to Diversity of your clientelle. Your meal vouchers offer substandard meals in the few selected restaurants. I had layover period of 10hrs on.my return leg and about 6/7hrs. These are extremely long hours to sleep on those uncomfortable lounge chairs. This was the worst experience in my flying time."
Cons: "The fact that I can only carry 30 kg and also that it is very expensive to add extra luggage."
Cons: "Off boarding in Abu Dhabi"
Pros: "Reasonable comfortable"
Cons: "Wider seating would be great"
Pros: "Every thing. Was good"
Cons: "The seat’s"
Pros: "The cabin crew were excellent"
Cons: "Smaller que in Abu Dhabi at security"
Pros: "Food and crew"
Cons: "Entertainment, comfort"
Pros: "Yes seats were comfortable"
Cons: "Food needs to be better"
Pros: "Good crew"
Cons: "Service could have been better"
Pros: "Flight cancelled"
Pros: "Could not fault anything... great boarding. Service, food and flightsnothing...."
Cons: "Nothing..... the staff could not be more helpful if they tried"
Pros: "Vegetarian meal."
Cons: "Due to the delay of the first flight, I had to run until my heart aches to catch my second flight in time. Not many people spoke English"
Cons: "the food .there is only one choice of meal there is delay time from AUH to beirut"
Pros: "Great cabin staff"
Cons: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."
Pros: "They did not took us at team lunge having silver card and kept waiting at general lunge. Not cooperative officer."
Cons: "Small seats-space limited."
Pros: "In flight entertainment"
Cons: "Air con too cold"
Pros: "The service onboard was great, the crew were attentive and looked after the passengers."
Cons: "The Boeing plane had very restrictive movement while seated. It was especially difficult when eating on the plane you could not cut your food due to the space restriction with fellow passengers."
Cons: "Food choices were limited"
Pros: "I liked the flight from abhudhabi to hyderabad"
Cons: "On board staff not responding not friendly"
Cons: "only one meal served on flight Manchester to Dubai, had to ask many times to get drinks."
Pros: "Crew was friendly. Even though we were redirected to a new gate/plane and had half hour delay, our plane arrived on time."
Cons: "Was stuck next to an overweight lady who was sitting partially in my seat and crowding me. My gate was changed and we were redirected to a ghetto looking area for the gate. My luggage was not delivered along with my flight and I had to file complaint to get it delivered. It caused lots of hardship as I had no way of contacting my family to let them know I had arrived and was safe. They were all worried when I didn't come out of the airport at Hyderabad in a timely manner since I traveled alone due to an emergency."
Pros: "Kind of similar to Indian food if possible. Thanks"
Pros: "Entertainment good variety."
Cons: "Poor service this time. Been with Etihad many times, always been 1st class service. This time was poor. Came round once with food and drinks, followed by coffee later...not the usual standard."
Cons: "Salad that comes with Vegeterian meal."
Pros: "The staff was very friendly and the food is very good."
Cons: "The seats were very marrow and crammed"
Cons: "I wasn't able to take the flight for the reasons mentioned above."
Pros: "Stunning level of service. It feels like what U.S. Airlines were like when you traveled in the 1950's-60's. They pamper you and really seem to care about your flight experience. Food was excellent. I will try my best to only fly this airline from now on for overseas flights."
Cons: "Not much to say about what I didn't like. My only negative experience was waiting almost an hour for baggage upon return in Toronto. I almost missed my shuttle back to home . Entire luggage experience was very disorganized and pathetic, I blame that on AerLingus, which is owned by Etihad."
Pros: "I am extremely thankful for the service of ETIHAD Airline crew for their service. It was my very first time flying Etihad Airways and I was wearing a knee brace due t an injury yet the crew was able to accommodate me to a seat that had more leg room. Kudos to the staff and the airline crew for the great job they have done."
Pros: "The crew, the cleanliness, the food (lots of food and drink. It was nice to have the option to snack or not especially while traveling with a small child.)"
Cons: "My son's tv monitor didn't work"
Cons: "Baggage ground staff behavior is very bad..Not allowed me to carry stuff which I purchased inside the airport..will never travel and will also request my company not to buy tickets through Eithad"
Cons: "They didn't allow carry on bag even it's 2 CM higher. Good was very poor, check in was nasty and too much long waiting lines even after web check in. Customer responsive ness was worst part"
Pros: "I managed to find a MUCH cheaper deal through Kayak, cheaper than directly through the airline (£200 cheaper in fact!), which was a great start to the trip. I was emailed a confirmation that my booking had been accepted through the airline within minutes, and it was easy to workout how to check myself in. Then I had zero hassles on the flights, so I'm really pleased with the service. I was even lucky enough to have a whole row to myself on both of my flights from England to Australia, which on a +24hr flight can be an absolute godsend. Staff were all friendly even encouraging us to move to alternate seats given there was sufficient space. The air crafts were tidy and it was easy transitioning from each connecting flight. Absolutely no hassle at all."
Cons: "The only points were that the inflight entertainment from Manchester to Abu Dhabi was a tiny step below standard but great choice in terms of films to watch, my second flight was on an A380 so there was an obvious difference in design standard between the 2 planes making the first flight less desirable, and the food was OK at best. On one of my flights I didn't eat the heated meal, any sides and only ate some of the dessert given the flavour was quite poor. An airline could do to raise the taste bar standard."
Cons: "Food wasn't great."
Pros: "Crew, were the best I've had on Etihad flights. The (only) male flight attendant in Business Class went above and beyond and nothing was too much trouble."
Cons: "Old seats, massage function not great, poor storage solutions and small toilets."
Pros: "Staffs are nice"
Cons: "Entertainment system was broken. I had to pay extra cost for emergency price for a bereavement."
Pros: "Leg room"
Cons: "Boarding was chaotic Crew wss average in service"
Cons: "long walk at abu dhabi airport."
Cons: "I had to wait more than an hour when I pushed the help light button, even though there was no troubles in the air! Also, I asked for a cup of water couple of times, well over 30 min, and I only got that cup with the meal!"
Pros: "crew was helpful!"
Cons: "Etihad has limited in flight movies compared to emirates"
Pros: "Good service"
Cons: "No comments"
Cons: "All but one of the flight attendants, who unfortunately was not in my section, seemed rather terse and far less than kind. Simple requests from fellow passengers were regarded as inconvenient intrusions. The gal in my section would act like she had not heard the requests and then when the passengers would repeat themselves, she would snap, "Please wait till I've finished my service." She rarely would make eye contact with anyone while doing, "her service" and acted like it was a major inconvenience. It was a long flight but the crew on the way to New Delhi on Jet Airways were exceptional and made the flight as pleasant as possible. The Eithad crew lacked this attitude."
Pros: "The staff for our flight were all extremely friendly and accommodating.When I checked in the airline attendant switched me to a window seat which was very considerate. Flight attendants came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated."
Pros: "Service and food, comfy seats!"
Cons: "Being charged £94 each suitcase for excess baggage from Manchester! Our bags weighed in at 29k and 31k and was told it was a maximum weight of 23k! However when we left Brisbane our bags weighed the same and nothing mentioned to us! How can this happen? Same airline company different rules depending which country you depart? Very very angry with Etihad."
Pros: "Food , service"
Cons: "They took close to one hour to check us in and give us boarding pass. Once it was delayed, with no time to get things in time for security and boarding we had to rush with two kids. Although there was one checked bag allowed for infant according to the reservations they charged us 100$ for additional bag. Despite them delaying the Check in process they said if I don't pay for the checked bag I will miss my flight. This is becoming more and more of a problem with American Airlines and looks like Etihad cares less for this and they simply told me in Chicago that it was American Airlines issue and not theirs! This is totally frustrating and I will avoid American Airlines connections And future flights with Etihad as well. International travelers watch out for connections with American Airlines."
Cons: "Overbooking Confirmed flight and seats gets cancelled when you half way of your journey and left with no choice. Airports and call center staff is rude, no response when my luggage was missing I will never fly with etihad again."
Pros: "The entertainment was great, crew very helpful and overall a good flight"
Pros: "Nothing to like .... Taking money from customers"
Cons: "Very bad"
Cons: "After terrible experience from first leg.. When I landed at the next leg my luggage was lost.. I had to wait a day without proper cloths .. They were unreachable most of the time no one cared"
Pros: "Ground staff was good"
Cons: "Flight delayed"
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Cons: "Nothing else. All was well"
Pros: "Crew is excellent"
Cons: "Delays and we had to actually run for the connected flight"
Cons: "Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey"
Cons: "The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination."
Pros: "Large space"
Pros: "Crew was very friendly and professional"
Cons: "45 minutes late departure"
Pros: "New aircraft with comfortable business seats"
Cons: "More than 4 hours delay! Not all selection from food menu available"
Pros: "No problems"
Pros: "The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight."
Cons: "On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others."
Pros: "The crew were very welcoming, helpful and charm, makes you feel easy"
Cons: "General interior cleanliness"
Cons: "There was a disruption with the audio system."
Cons: "The most unprofessional ground staff I have met coupled with the most disorganised airport"
Cons: "The delay was too much"
Pros: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"
Cons: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."
Cons: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
Pros: "New plane but movies are old. Too sad"
Cons: "Toilets and hygiene"
Pros: "I liked the crew. They are kind."
Cons: "The boarding in Addis was an absolute nightmare. No one could figure out where to go and when. Mombasa and Nairobi flight boarding was mixed. I've never seen anything like this. There was not enough room in the boarding area so everyone was pushing and shoving. I can't recommend Ethiopian airways to anyone after this experience."
Pros: "Good service in the plane"
Cons: "In Lomé ground crew are horrible and asking for bribes including the supervisor."
Pros: "friendliness of staff. special attention given to my 22 mo old granddaughter. adorable!"
Pros: "The overall work ethics and the ease of boarding was awesome as well as time line, for hotel transfer due to layoff time was also excellent"
Cons: "Nothing really"
Cons: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Pros: "Boeing 737 - 800 us great"
Cons: "Waiting room at Gate 1B"
Pros: "Loved having traditional ethiopian food"
Cons: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"
Pros: "The flight crew was pleasant and helpful"
Cons: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
Cons: "Food horrible. Poor infrequent service, cramped seating, poor movie selection"
Pros: "Flight Attendants excellent and always smiling"
Cons: "Should be able to select your own movie"
Cons: "There was a deley of 3 and a half h"
Pros: "Crew members were friendly, movie selection was good, food was nice as well"
Cons: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."
Pros: "צוות אדיב ורגיש לנוסעים ויעיל"
Cons: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
Pros: "Sleeping most of the way"
Cons: "Everything. I have written to email@example.com"
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "I need a refund what do I do for a credit?"
Pros: "Customer service was great and the restrooms were cleaned regularly unlike some long haul flights where it's not the case."
Pros: "hospitality food beverages"
Cons: "duty free sales were very limited"
Pros: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."
Pros: "Service & Staff"
Cons: "They don't need to translate everything into Ethiopian language. There isn't a single person flying from Addis to Malawi (or Malawi to Addis) who speaks Ethiopian, so it's a waste of everyone's time and interrupts the movie, sleep, and meal."
Pros: "Tried to cancel charged anyway bad service"
Pros: "Seats were comfortable & some of the cabin crew were courteous"
Cons: "Flight delayed due to confusion at boarding gate, unprepared airport staff, wrong info on monitors. Again lack of food, forced to take whatever food they give you or you're told sorry, how can one side serve only fish while the other side chicken??? Vegetarians doomed as they don't get anything & are left without food! Major improvement required in food choices & availability! Our row of seats did not have volume on the tv monitors hence could not use!"
Pros: "Flight was on time"
Cons: "Asian vegetarian food came for me at the end After telling many times to cabin crew Airport hostess were rude On 16th from Nairobi to mumbai one of my bag didnt arrive to mumbai .mumbai staff of Ethiopian airline was not ready to even answer .it was v disturbing As was travelling to some other city had to buy new stuff for trVelling"
Pros: "Entertainment options were good and they fed you several times"
Cons: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"
Pros: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
Cons: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."
Cons: "Ethiopia Airport is ruff. Needs bathrooms renovated and more places for waiting for flights the smoking lounge can be smelled through the hole airport"
Pros: "EVERY THING WAS ON TIME"
Cons: "FOOD NOT GOOD"
Cons: "The person at the check in counter initially gave me a different seat than the one I chose online but changed it after I asked for the same seat I had selected online, hone of the worst seats on theplanee also changed my seat for the addis ababa to manila leg without my knowlege and gave me one of the worst seats on the plane. Ruined the trip for me"
Cons: "crew was the worst part. Id have to ask for something 3 or 4 times before i got it. couldnt really understand why a simple request like tea instead of soda was so difficult to fulfill."
Airlines flying to Kolkata have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Kolkata
Masks required on board, masks provided on flights to Kolkata
Social distancing seating
Middle seats unavailable to book on flights to Kolkata
Testing for antibodies, testing for symptoms for flights to Kolkata
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