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(Return)
Airports
Origin
Belfast
£61
only
£61
London
£80
only
£80
£86
only
£86
£71
only
£71
£69
only
£69
Destination
Leeds
£61
only
£61
Fri, 12 Jan
BHD
LBA
1h 00m
Thu, 18 Jan
LBA
BHD
1h 00m
Trip: 7 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 6 reviews
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.3
Food
6.6
MAN
ABZ
Good 6.0

Flight gate was only announced 30 minutes prior to boarding. Manchester is a big airport.

EDI
NOC
Excellent 9.6

It’s such a joy to find not one but two airports that remember what customer service is really about. Thank you Edinburgh and Knock for your help in making a holiday great.

LCY
AMS
Mediocre 2.0

Flight was cancelled due to weather. Refund process is slow.

MAN
EDI
Mediocre 2.0

I found the girls who checked us in had an attitude problem. We had just arrived from Orlando and walked a very long way from the terminal. We are senior citizens and we're tired from travelling all night. My daughter had booked us on the flight so we did not understand about paying for our luggage. I was extremely upset about having to pay 80 pounds. We were told if they were paid in advance it would have been half the price. I made an attempt to call your office but was told it would be 98, there was confusion over pounds and kilos. Your staffs manner in the morning needs attention. Do not think I would consider using you again. 21.11.2017

CDG
SOU
Mediocre 2.6

First the online check-in wasn't working on their website for days, because it kept saying error! Basically their website wasn't working! It slowed me down to have to check in at the airport when I should have been able to check in online. Upon boarding the plane, they made us wait in the shuttle bus for almost 30 minutes trying to figure out what was wrong with the plane. Finally, they told us the aircraft was broken and they would take us back to the terminal. They made us wait in the shuttle bus (most of us standing) another 20 minutes before actually taking us back to the terminal. They didn't communicate with us what was going on. At the terminal, they still wouldn't tell us how long for our flight. Finally (2 hours past when we were supposed to depart), we were informed that our flight would depart in another 3 hours. They gave us 11 euros worth of food/drink vouchers but that's honestly not much. Just 1 sandwich/drink isn't filling at all considering we didn't end up departing until 6 hours later than our initial scheduled flight! Then the plane we got was incredibly cramped and small. The cabin storage bins were smaller than the plane we should have had. The crew gave us all 1 free snack (like chips/candy bar) and tea/water and were nice enough. But totally unacceptable experience overall!! Broken website, broken aircraft, and poor communication! And how do you not realize the plane is broken until right before it's supposed to depart??

Mon, 29 Jan
STN
LBA
4h 55m
Thu, 1 Feb
LBA
STN
6h 45m
Trip: 4 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 10272 reviews
Overall
6.6
Boarding
6.3
Comfort
6.1
Crew
7.1
Entertainment
5.1
Food
5.4
STN
ATH
Excellent 10.0

very friendly cabin crew..... went above and beyond when i needed some assistance highly recommend and will definitely be flying Ryan air again

SXF
MAN
Excellent 9.0

Staff were friendly and helpful. Flight to of only a few minutes late, considering the appalling weather back in the UK, I expected more of a delay.

Rear door wasn't accessible, so all passengers were loaded through the front. A bit more organisation of getting rear seated passengers on first would have facilitated a faster/safer boarding for all.

MRS
EDI
Excellent 10.0

On time and cheap

No issues

MAD
STN
OK 5.3

The usual Ryanair ‘quality’: you get what you pay for.

Flight was delayed due to technical issues… issues that were detected with all passengers and luggage onboard! 2 hours anda half delay!

SNN
STN
Excellent 8.3

Got an extra leg room seat when asked for it

Late arriving got of plane was left waiting when asked when the bus to terminal we were told it's wierd it's Stansted airport

Mon, 12 Feb
LHR
LBA
1h 05m
Mon, 5 Mar
LBA
LHR
1h 10m
Trip: 22 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 9 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
YYC
LHR
Mediocre 2.0

Air hostesses were good

Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again.

LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

LAX
LHR
Mediocre 2.0

The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night.

Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways.

LHR
LBA
Mediocre 3.3

We sat on the plane for over an hour and waited for luggage for 30 minutes!!!

Thu, 8 Feb
LTN
LBA
7h 40m
Sat, 3 Mar
LBA
LTN
8h 50m
Trip: 24 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 15 Jan
BHD
LBA
1h 00m
Thu, 18 Jan
LBA
BHD
1h 00m
Trip: 4 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 6 reviews
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.3
Food
6.6
CDG
SOU
Mediocre 2.6

First the online check-in wasn't working on their website for days, because it kept saying error! Basically their website wasn't working! It slowed me down to have to check in at the airport when I should have been able to check in online. Upon boarding the plane, they made us wait in the shuttle bus for almost 30 minutes trying to figure out what was wrong with the plane. Finally, they told us the aircraft was broken and they would take us back to the terminal. They made us wait in the shuttle bus (most of us standing) another 20 minutes before actually taking us back to the terminal. They didn't communicate with us what was going on. At the terminal, they still wouldn't tell us how long for our flight. Finally (2 hours past when we were supposed to depart), we were informed that our flight would depart in another 3 hours. They gave us 11 euros worth of food/drink vouchers but that's honestly not much. Just 1 sandwich/drink isn't filling at all considering we didn't end up departing until 6 hours later than our initial scheduled flight! Then the plane we got was incredibly cramped and small. The cabin storage bins were smaller than the plane we should have had. The crew gave us all 1 free snack (like chips/candy bar) and tea/water and were nice enough. But totally unacceptable experience overall!! Broken website, broken aircraft, and poor communication! And how do you not realize the plane is broken until right before it's supposed to depart??

AMS
MAN
Mediocre 2.0

Nothing

Everything

BHD
LBA
Excellent 10.0

Rather expensive, how unusual their prices are identical to EasyJet Manchester to Belfast.

MAN
ABZ
Good 6.0

Flight gate was only announced 30 minutes prior to boarding. Manchester is a big airport.

LCY
ABZ
Excellent 10.0

On time departure and arrival

Nothing

Wed, 7 Mar
BHD
LBA
1h 00m
Thu, 8 Mar
LBA
BHD
1h 00m
Trip: 2 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 6 reviews
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.3
Food
6.6
BHD
LBA
Excellent 10.0

A good trip even though set off late caught up on time

Perhaps a little more leg room

MAN
ABZ
Good 6.0

Flight gate was only announced 30 minutes prior to boarding. Manchester is a big airport.

AMS
MAN
Mediocre 2.0

Nothing

Everything

AMS
MAN
Excellent 9.3

the staff were very friendly, well organized and pleasant. Very professional and provided a brilliant in flight service

the plane was delayed for over 40 minutes whilst we were called for boarding. There was no communication given to us regarding why we were delayed or any indication of how long it would take.

MAN
EDI
Mediocre 2.0

I found the girls who checked us in had an attitude problem. We had just arrived from Orlando and walked a very long way from the terminal. We are senior citizens and we're tired from travelling all night. My daughter had booked us on the flight so we did not understand about paying for our luggage. I was extremely upset about having to pay 80 pounds. We were told if they were paid in advance it would have been half the price. I made an attempt to call your office but was told it would be 98, there was confusion over pounds and kilos. Your staffs manner in the morning needs attention. Do not think I would consider using you again. 21.11.2017

Tue, 9 Jan
LGW
LBA
11h 35m
Tue, 16 Jan
LBA
LGW
6h 15m
Trip: 8 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 10272 reviews
Overall
6.6
Boarding
6.3
Comfort
6.1
Crew
7.1
Entertainment
5.1
Food
5.4
MRS
EDI
Excellent 10.0

On time and cheap

No issues

SXF
MAN
Excellent 9.0

Staff were friendly and helpful. Flight to of only a few minutes late, considering the appalling weather back in the UK, I expected more of a delay.

Rear door wasn't accessible, so all passengers were loaded through the front. A bit more organisation of getting rear seated passengers on first would have facilitated a faster/safer boarding for all.

ORK
LGW
Excellent 9.0

Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board.

LBA
GDN
OK 5.3

Staff tried hard in view of the delay

Food was lukewarm, didnt like the self check in at the airport for checked in bags

SNN
STN
Excellent 8.3

Got an extra leg room seat when asked for it

Late arriving got of plane was left waiting when asked when the bus to terminal we were told it's wierd it's Stansted airport

Wed, 10 Jan
LGW
LBA
4h 10m
Thu, 11 Jan
LBA
LGW
6h 15m
Trip: 2 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 10272 reviews
Overall
6.6
Boarding
6.3
Comfort
6.1
Crew
7.1
Entertainment
5.1
Food
5.4
ORK
LGW
Excellent 9.0

Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board.

ACE
PIK
Good 6.6

Very friendly crew

Paying €6 for two small bottles of water.

MAD
STN
OK 5.3

The usual Ryanair ‘quality’: you get what you pay for.

Flight was delayed due to technical issues… issues that were detected with all passengers and luggage onboard! 2 hours anda half delay!

LBA
GDN
OK 5.3

Staff tried hard in view of the delay

Food was lukewarm, didnt like the self check in at the airport for checked in bags

PFO
STN
Good 6.6

totally unacceptable non-existent help on live chat. Ryanair made a mess of my booking but not only they did not rectify, they accepted no responsibility.

Tue, 13 Feb
LHR
LBA
1h 05m
Mon, 5 Mar
LBA
LHR
1h 10m
Trip: 21 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 9 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

MAN
LHR
Good 7.3

I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks

Flight was too long to reach Las Vegas

LHR
LBA
Good 6.0

Spacious seats Cabin crew recognised baggage space was likely to run out as flight was full, and took steps to get some bags checked into the hold. Although flight was late, captain kept us informed.

2 hours late due to weather.

LGW
ALC
OK 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

LHR
LBA
OK 5.0

I expected a complementary bar service however you had to pay.

Sat, 23 Dec
BHD
LBA
1h 00m
Wed, 27 Dec
LBA
BHD
1h 00m
Trip: 5 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 6 reviews
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.3
Food
6.6
EDI
NOC
Excellent 9.6

It’s such a joy to find not one but two airports that remember what customer service is really about. Thank you Edinburgh and Knock for your help in making a holiday great.

LCY
ABZ
Excellent 10.0

On time departure and arrival

Nothing

BHD
LBA
Excellent 10.0

A good trip even though set off late caught up on time

Perhaps a little more leg room

MAN
ABZ
Good 6.0

Flight gate was only announced 30 minutes prior to boarding. Manchester is a big airport.

AMS
MAN
Excellent 9.3

the staff were very friendly, well organized and pleasant. Very professional and provided a brilliant in flight service

the plane was delayed for over 40 minutes whilst we were called for boarding. There was no communication given to us regarding why we were delayed or any indication of how long it would take.

Tue, 13 Feb
STN
LBA
4h 55m
Wed, 28 Feb
LBA
STN
7h 10m
Trip: 16 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 10272 reviews
Overall
6.6
Boarding
6.3
Comfort
6.1
Crew
7.1
Entertainment
5.1
Food
5.4
MAD
STN
OK 5.3

The usual Ryanair ‘quality’: you get what you pay for.

Flight was delayed due to technical issues… issues that were detected with all passengers and luggage onboard! 2 hours anda half delay!

STN
ATH
Excellent 10.0

very friendly cabin crew..... went above and beyond when i needed some assistance highly recommend and will definitely be flying Ryan air again

LBA
GDN
OK 5.3

Staff tried hard in view of the delay

Food was lukewarm, didnt like the self check in at the airport for checked in bags

BUD
SXF
Good 7.0

Egy isn't there an option not to rate something? How to rate food on a flight where there is no food served, if you didn't want to buy? Or entertainment on a 90 minutes long flight?

SNN
STN
Excellent 8.3

Got an extra leg room seat when asked for it

Late arriving got of plane was left waiting when asked when the bus to terminal we were told it's wierd it's Stansted airport

Wed, 14 Feb
LHR
LBA
1h 00m
Mon, 5 Mar
LBA
LHR
1h 05m
Trip: 20 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 9 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
MAN
LHR
Good 7.3

I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks

Flight was too long to reach Las Vegas

LHR
MUC
Good 7.6

Nice seats! Flight tracker. Our flight in the way home was cancelled due to bad weather and although we had to queue for some time all the information we needed about what to do about food, hotels, travel, etc was given to us along with a new flight the next day with seats together. First time I've had a flight cancelled and was impressed with the service I received (now got to try and claim our expenses back so fingers crossed that goes ok).

The curtain that cuts off premium economy getting swooshed across in front of us.

LHR
LBA
Mediocre 3.3

We sat on the plane for over an hour and waited for luggage for 30 minutes!!!

LHR
LBA
OK 5.0

I expected a complementary bar service however you had to pay.

LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

Tue, 9 Jan
LGW
LBA
4h 10m
Mon, 15 Jan
LBA
LGW
3h 45m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 8 Jan
BHD
LBA
1h 00m
Tue, 9 Jan
LBA
BHD
1h 00m
Trip: 2 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 6 reviews
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.3
Food
6.6
AMS
MAN
Mediocre 2.0

Nothing

Everything

MAN
ABZ
Good 6.0

Flight gate was only announced 30 minutes prior to boarding. Manchester is a big airport.

BHD
LBA
Excellent 10.0

Rather expensive, how unusual their prices are identical to EasyJet Manchester to Belfast.

EDI
NOC
Excellent 9.6

It’s such a joy to find not one but two airports that remember what customer service is really about. Thank you Edinburgh and Knock for your help in making a holiday great.

CDG
SOU
Mediocre 2.6

First the online check-in wasn't working on their website for days, because it kept saying error! Basically their website wasn't working! It slowed me down to have to check in at the airport when I should have been able to check in online. Upon boarding the plane, they made us wait in the shuttle bus for almost 30 minutes trying to figure out what was wrong with the plane. Finally, they told us the aircraft was broken and they would take us back to the terminal. They made us wait in the shuttle bus (most of us standing) another 20 minutes before actually taking us back to the terminal. They didn't communicate with us what was going on. At the terminal, they still wouldn't tell us how long for our flight. Finally (2 hours past when we were supposed to depart), we were informed that our flight would depart in another 3 hours. They gave us 11 euros worth of food/drink vouchers but that's honestly not much. Just 1 sandwich/drink isn't filling at all considering we didn't end up departing until 6 hours later than our initial scheduled flight! Then the plane we got was incredibly cramped and small. The cabin storage bins were smaller than the plane we should have had. The crew gave us all 1 free snack (like chips/candy bar) and tea/water and were nice enough. But totally unacceptable experience overall!! Broken website, broken aircraft, and poor communication! And how do you not realize the plane is broken until right before it's supposed to depart??

Thu, 15 Feb
LHR
LBA
1h 05m
Mon, 5 Mar
LBA
LHR
1h 05m
Trip: 19 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 9 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
PHL
LHR
OK 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

MAN
LHR
Good 7.3

I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks

Flight was too long to reach Las Vegas

LHR
LBA
Good 6.0

Spacious seats Cabin crew recognised baggage space was likely to run out as flight was full, and took steps to get some bags checked into the hold. Although flight was late, captain kept us informed.

2 hours late due to weather.

YYC
LHR
Mediocre 2.0

Air hostesses were good

Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again.

Wed, 10 Jan
LGW
LBA
4h 10m
Tue, 16 Jan
LBA
LGW
3h 45m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 11 Feb
BHD
LBA
1h 00m
Tue, 13 Feb
LBA
BHD
1h 00m
Trip: 3 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 6 reviews
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.3
Food
6.6
LCY
AMS
Mediocre 2.0

Flight was cancelled due to weather. Refund process is slow.

EDI
NOC
Excellent 9.6

It’s such a joy to find not one but two airports that remember what customer service is really about. Thank you Edinburgh and Knock for your help in making a holiday great.

AMS
MAN
Excellent 9.3

the staff were very friendly, well organized and pleasant. Very professional and provided a brilliant in flight service

the plane was delayed for over 40 minutes whilst we were called for boarding. There was no communication given to us regarding why we were delayed or any indication of how long it would take.

LCY
ABZ
Excellent 10.0

On time departure and arrival

Nothing

MAN
ABZ
Good 6.0

Flight gate was only announced 30 minutes prior to boarding. Manchester is a big airport.

Wed, 14 Feb
STN
LBA
4h 55m
Wed, 28 Feb
LBA
STN
3h 20m
Trip: 15 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 10272 reviews
Overall
6.6
Boarding
6.3
Comfort
6.1
Crew
7.1
Entertainment
5.1
Food
5.4
DUB
STN
Good 6.6

The plane was so empty, we were allowed to change seats so I sat by a window seat and had the whole row to myself! Also, the plane was warmer than usual, which was kinda nice.

It was delayed by 40 minutes.

PFO
STN
Good 6.6

totally unacceptable non-existent help on live chat. Ryanair made a mess of my booking but not only they did not rectify, they accepted no responsibility.

FRA
STN
Mediocre 2.6

Main steward was a nice guy.

Delay to get on flight of nearly an hour with no information. Delay getting off flight whilst at gate in London of over an hour after being told 10 minutes. Further 30 minutes even after the delay to get bags. A lot of the delays are the airports fault and not the airline but could do more to communicate with passengers. Also seems like Ryanair are now purposefully splitting people if they don't pay for allocated seats. Always get seats together with easyJet but not Ryanair and you could tell by the splitting of other people there wasn't an attempt to seat together. On the way over I was sat next to the partner of the person my girlfriend was sat next to.

ACE
PIK
Good 6.6

Very friendly crew

Paying €6 for two small bottles of water.

LBA
GDN
OK 5.3

Staff tried hard in view of the delay

Food was lukewarm, didnt like the self check in at the airport for checked in bags

Fri, 16 Feb
LHR
LBA
1h 05m
Mon, 5 Mar
LBA
LHR
1h 10m
Trip: 18 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 9 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
PHL
LHR
OK 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

LAX
LHR
Mediocre 2.0

The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night.

Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways.

LHR
MUC
Good 7.6

Nice seats! Flight tracker. Our flight in the way home was cancelled due to bad weather and although we had to queue for some time all the information we needed about what to do about food, hotels, travel, etc was given to us along with a new flight the next day with seats together. First time I've had a flight cancelled and was impressed with the service I received (now got to try and claim our expenses back so fingers crossed that goes ok).

The curtain that cuts off premium economy getting swooshed across in front of us.

LHR
LBA
OK 5.0

I expected a complementary bar service however you had to pay.

Thu, 11 Jan
LGW
LBA
4h 10m
Tue, 16 Jan
LBA
LGW
3h 45m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
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