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Wow! An excellent airline! Superb service, great movies options and goid food!

Overall pleasant staff. Price

Boarding ...... but that was probably more a function of the delays at Customs. Lounge very bland...... but clean.

Not friendly stuarders..

They had a snack even on such a short redeye flight!

No vegetarian snack option though.

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

The cabin service was great ! Great meals in economy, nice package of socks, earplugs etc, friendly staff !

To my surprise the airport procedure was bad in SFO as well. Not that bad as in Istanbul, but still they've managed to create a 20 mins delay and create a discrepancy between what was announced and what was on the screens during boarding.

I missed my flight and no-one was competent enough to help me. The reason I missed my flight was too short connection time but also ignorant staff who did hear my requests to use fast track. I will never fly Turkish Airlines again.

I was upgraded to Business class and had an awesome experience!!!

I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic .

staff very friendly

Ethiopian Airlines need to get themselves better organised for how they line people up for boarding and make it clearer in the airport where people need to go and when; we headed to the gate waaaaay too early; very uncomfortable seating at gate 1 area. Where are the movie screens for such a long flight???? 6 1/2 hours of a screaming baby makes for a very uncomfortable journey - also TURN OFF the lights sooner; when people are leaving at 1am; they aren't worried about seeing inside the cabin; they want to be sleeping!!!!

The flight was simply fantastic

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

Food - excellent Entertainment - good choice of films Crew - Friendly

Some crew members are really rude. Asked for a juice and one of them turned as if she didn't hear me. If you can't handle passengers, why become a flight attendant in the first place?

Excellent service

Flight left ar 1am and arrived in Bangkok at 6:30am

We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us

None

Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again

There was two hours delay on my flight. Almost missed my next flight. No variety of beverages. Very poor.

Traveled front Málaga to Los Ángeles and overall the experience was great. The crew was very polite and helpful, the seats have more room than other flights we have been in and the main course meals were very well done. The Moscow airport was very well signaled and super well taken care of. Really easy to find your way around.

The not so awesome part was that the entertainment, as in movies and so on, are only offered in English or Russian. That was it. (My daughter is writing the review for me). My English is just ok and I was pretty bored. Also, in neither flight were we offered snacks. I thought that was strange. Especially in a twelve hour transatlantic flight.

I ordered the vegetarian meal and was given yogurt that had gelatin in it, which is not vegetarian. I'm glad I took the time to read the label. I just avoided it, and there was plenty of other food to eat, most of which was very good. But, if you're going to serve a vegetarian meal, I think you should make sure it actually is vegetarian.

The cabin crew was first rate. They were very observant and answered all needs!

Nothing bad about this flight. Will happily fly with them again!

Nothing

We spent 55 minutes on the ground taxiing the length and breadth of Istanbul airport waiting for a disembarkation slot. The bus back the terminal took 20 minutes. The immigration queue to 90.

The food is first class

Somehow the seats (business) are not quite horizontal and they remain very lumpy.

I was upgraded to business class and it was such an amazing experience! Glad I was given the chance to be upgraded!

Everything we want to fly business class next time

Great staff. Super friendly. Nice website. Clear and easy policies to follow. No problems with them. They also offer second chance upgrade offers via email if you purchase the tickets directly from them.

The armrest in coach doesn't go all the way to 90 degrees if the other person isn't in the chair next to you.

Excellent flight attendants.

The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin.

The flight attendants were very pleasant, I had a row to myself and was able to lie flat and sleep. The meal was standard Russian airline food.

The seats were very close together for an international flight - it felt much like a domestic flight in the States. No entertainment either.

attractive price, but not worth it

No entertainment on board. Unpleasant food. Terrible organization of check in procedure, the staff not capable to organize people in the queue. In Almaty airport a separate line for luggage drop off was simply missing.

Better food than long haul business on most airlines Nice big seats, not just an extra empty seat, loads of legroom

Flight cancelled, clearly to consolidate two less than 50% full flights Changing at Istanbul is clearly a big risk, I was bumped off my connecting flight on the way out and spent 25 hours there

The landing was very bad

Ok food and ok entertainment

Plane was very hot and there were no air conditioner valves so we had to sit in a hot plane for thirty minutes. Seats didn't recline at all so sleep was out of the question. Just a very miserable flight overall.

I like that this plane had more leg room then other airlines.

Crew friendliness, flight quality

seat discomfort

Ground crew was very helpful. Nothing remarkable about the flight

Flight was late. This made the connection in Vienna very stressful