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Pros: The aircraft seemed new or renovated and it was fairly clean.

Cons: The crew was talking with a passenger at the end of the corridor while laughing very loud. This caused many passengers to wake up from their sleep or just disturb them from their reading. Instead of telling the passenger to keep it down they were all cracking jokes to each other while the whole cabin could hear them.

Pros: LCY very efficient baggage drop, flight arrived ahead of schedule

Pros: Food and entertainment were good

Cons: Flight was terribly cold. Better AC management required

Cons: I asked and confirmed twice on two separate phone calls that we would need a wheel chair assistance and they assured that it s notified on her ticket .. and still nothing was there for her .. she went by herself in London to the information desk asking for the wheel chair and in Lax no one even met

Pros: The crew was amazing

Pros: Crew helped my parents with physical disabilities through the whole flight. Super grateful

Pros: Hospitality was wonderful. The food and drinks were great and the constant entertainment made the 10+ hour flight bearable.

Cons: The seats are comfortable but there is definitely not enough leg room especially if you are sitting in the middle seat. There should be some type of incentive given if you get stuck sitting between two complete strangers.

Pros: Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me.

Cons: YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH.

Cons: The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well

Cons: more comfortable seats and space, better food

Cons: Toilets were extremely dirty. Impossible to use

Cons: The crew

Pros: Nothing

Cons: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

Pros: 3-3-3 layout in economy on the United 777 I was on meant I wasn't cramped for space. WiFi worked well for a significant amount of the time I used it.

Cons: Food was typical economy class fare.

Cons: Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer.

Pros: Very pleased with crew and seats.

Cons: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.

Cons: Everything was very good.

Pros: Seat comfortable

Cons: Flight was delayed and overhead bin space was very small

Cons: We had 4 hour delay causing a stop over at 3am. So yeah

Cons: It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am

Pros: The crew was great and very friendly.

Cons: Never enough room and the food was okay. But what’s new about this when it comes to air travel?

Cons: It was lovely. It was my flight from nyc to dc that was terrible.

Pros: The crew was excellent

Cons: Better breakfast and the seats weren’t very comfortable

Pros: Karl was amazing! So helpful and sweet!

Cons: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.

Pros: Not crowded. Crew was good.

Cons: Not taking a bus to board the plane.

Pros: The crew was maybe average, that was still the best point.

Cons: Extremely tight space. The food was almost inedible. Awful.

Pros: My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!

Cons: I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly.

Pros: Very efficient and competent crew. Very much like the A330 plane.

Cons: On our flight from Lisbon to Paris Orly the baggage took two hours become it was delivered. We were later told the baggage crew forgot some of the bags.

Cons: We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!

Pros: Nothing went wrong so it is good enough for me

Pros: Self checkin, there was no line and things moved quickly.

Cons: Flight was almost an hour late because the boarding process was so slow. They took forever and then literally bussed us to the other side of the airport to the budget carrier side, which wasted more time. Was a bit of a joke really. Served seafood snack, not everyone eats seafood.

Pros: Crew was great as were the Premium seating. On the whole I thought Norwegian was a good value and pleasant flying.

Cons: For a while there was only one person to handle everyone checking in, later there were three at most for the whole plane. We were also told to throw away the baggage tags printed by the kiosk for new ones from the attendant. So why put you through lining up for kiosk check in?

Pros: For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight.

Pros: One crew member was obnoxious.

Cons: If they didn't BLAST the air conditioning. People were cold almost the whole flight. Some children were shivering.

Cons: The Norwegian line person who made sure we had advanced security screening, they singled out over 10 passengers for advanced screening causing the plane to wait.

Pros: The cue lines per zone are a brilliant idea!

Pros: The crew was pleasant and boarding efficient I lucked out with first class

Pros: On time, no hassle.

Cons: Excelente aerolínea

Pros: I had a middle row of seats that I was able to stretch out in and sleep.

Cons: Better Food Choices...not everyone likes cheese!!!

Cons: I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!

Pros: On time travel. Check In Staff were kind and engaging.

Cons: On flight staff were minimally attentive. Food was mediocre.

Pros: For a middle seat, it wasn’t bad

Cons: The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me.

Pros: The economy seat was surprisingly comfortable

Cons: Food

Pros: crew wasn't friendly, seats are very narrow and uncomfortable

Cons: FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pros: Great food. Plenty of restrooms

Cons: Late arrival. Had to run to catch the next flight

Cons: Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Cons: Everything.

Pros: Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

Cons: I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

Pros: Flight good, crew helpful and no problem with boarding.

Cons: No hot food and no announcement in the Airport. Limited choice of other food.

Pros: Arriving before the schedule

Pros: Comfortable clean food was tasty and appreciated the complimentary drinks

Cons: Offered bottles of water...not just small cups

Cons: They took too long for check in. The crew was confused

Pros: Best food I've ever had on an airline! Great flight. Not too full.

Cons: Arm rests didn't lift all the way up on the plane.

Pros: Delicious Easter eggs Beautiful interior design of cabin and seats Roomy

Pros: Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed

Cons: First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness

Pros: Some of the best airplane food I’ve had.

Pros: We almost lost the flight because of long lines at customs and the crew waited for us and let us board the airplane.

Pros: Nice new airplane, 777. The crew was very attentive and nice. Very good flight overall.

Cons: Seats are a little cramped and not very comfortable,

Cons: It would’ve been better to receive our luggage on time. We have to wait an extra day even though we had to pay 100 Euros to check our bags.

Pros: Spacious plane.

Pros: Super friendly and professional crew

Cons: Short comfortable and smooth journey

Pros: Food and entertainment were good

Cons: Flight was terribly cold. Better AC management required

Pros: Check-in staff was great at LHR - they were able to configure our seating so that the seat was empty between us.

Cons: My window seat didn’t have a window

Pros: Arrived ahead of time

Cons: Not business treatment, the boarding que, the seats, the food

Pros: Crew was very pleasant and attentive.

Cons: The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure.

Cons: poor customer service.

Pros: Food was good. Crew on the flights were polite

Cons: Checking in could be made easier by the airline communicating with the staff. They were not aware i had an email that i could check in luggage and they were not helpful or providing good customer services - unprofessional & inexperienced. Lost my luggage both ways.

Pros: Issac was amazing!! Best flight attendant I’ve had in years.

Cons: Nothing. My experience was fantastic.

Cons: Ear buds that allow me to hear the movies clearly; better equalization of the treble, bass and volume. I had to constantly turn volume up and down because of fluctuations in the movie sound track.

Pros: The seat was horribly crunched, especially for the 6'4" guy sitting next to me

Cons: the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great.

Pros: The seat was very comfortable even as a basic seating and the entertainment options were great.

Cons: The voice from the pilot was very loud and would be too much if I had my headphones on.

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Pros: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can

Cons: the headrest is hard. Apart from that- all was fine

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Pros: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️