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The crew assisted the super senior citizen and accommodated her requests. Experience with crew was excellent. However the aircraft did not have a separate business class cabin. Some of the small offer to improve confirmt of passenger like making a bed in helping them sleep, closing the cabin door would go a long way as some of the traveler are not even aware of these facilities. Once they know, they may prefer flying business.

Since I traveled on my birthday, they gave me a gift and a card. How thoughtful and caring.

It was okay, short flight so nothing much to comment.

Japan Airlines was excellent as usual once on the plane. Cabin crew was wonderful as usual. Boarding was solid on the Honolulu leg. For Thai Airways the boarding was less organized. I was in an earlier group but they weren’t clear with the numbers or instructions. Flight crew from Japan to Thailand was very good.

This flight was leg 2 of 2 leg journey. The staff at baggage re-drop in Tokyo were fabulous. Once at gate when time to board, had to take standing room bus to the tarmac to board. Did not like getting out to plane and having to wait 5 minutes until they opened bus door.

Attentiveness by crew was very good. The seats were uncomfortable seemingly too hard with inefficient cushioning. This was verified with my traveling companions. Also the incline button was inoperable.

I purchased the ticket online and went to do online check in amd the app wouldnt let me. I went to the airline desk and they couldnt confirm my ticket in their system. I ended up having to buy a ticket from the airline directly and paying twice for the same flight. The app wouldnt lwt me check in the kayak purchased ticket until after my flight was taken off.

Great easy And smooth check in boarding and flight. Great experience. The allergen free meal was good because I could eat, but flavor and texture left a bit to be desired.

Although delayed leaving the crew were lovely, comfort of the seats was excellent. Cabin was a little too warm but overall the best economy flight we have taken

Consider adding “N/A” to some review options. This flight had no food or entertainment.