I did not use entertainment on board, so, cannot really evaluate. the flight was fine.
The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
KLM is my favourite airline. Never ever let us down.Staff are first class.
Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
Awful, the plane was on time but Ryan Air chose to use it for another flight that was running late to avoid the 3 hour penalty so our own flight was 1.5 hours late. This meant a 1 am scheduled landing became 2..30 and we missed our car hire which costs us an extra £300 to rebook - bloody shambles
Stuck on run way for 2 hours before takeoff - tractor breakdown
Enough seat availability for us to move a little and so sit together - but the flight was half an hour late
On time departure; arrived early into Faro. Air Malta operating flight, crew friendly and efficient.
I didn't eat any food so can't comment on that. The prices on the plane are extortionate (as are all prices on planes). Everything else was seemless and a great experience
I need assistance and I could not fault it at all. I suffer anxiety and I was always put at ease by assistance staff, and the banter was good. On board the staff was so very nice and kind and showed empathy. Thank you to them. It was my first time travelling since I lost my husband and was so grateful to them.
Great flight just took some time to board even when lining up early for the flight, even taking off took longer then expected.
Flight got delayed and they didn’t keep us informed all the time.
Blood contaminated tissue was stuffed to the back of the seat in front of us.
Very unpleasant staff, disgusting service, ignoring requests, refusal to help
I’ve always flew with Ryan, but never again I’ll always fly with easyJet
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience
Whole way through - far more professional and slick than I expected
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Boarding could be better. To get through your gate but to be stood in a corridor for 20 minutes is not great.
Would not advise EasyJet for a 5 hour flight…small plane and hence a lot of turbulence. No inflight entertainment so struggle to pass time in cramped seats. We also fell victim to extra charge for our cabin bags, although bag dimensions were ok, but the handle was rigid and slightly fell outside their testing cage!!….never again will we fly with this airline and be party to their scams for making money!
The food and so are to expensive and old . Crew whas not very friendly . Apparently some other passenger can just Push through the waiting people to board while almost punching me and a father with a child down the stairs. Its always something with easy jet . The seats of row 26 where lose . And for a guy of my size there is absolutely no leg room at all .
My screen didn't work for the first 9.5 hours of the flight. The crew could not resolve. I don't watch much media so I had been really excited to relax and watch a BBC special but couldn't. Then I tried to use the online streaming on my devices - that never worked but I do have about 7 charges on my credit card that I now have to dispute with BA. Pretty annoying. Also, they ran out of meals and they served meals that had a serve by date of 1/26. But the staff were all very friendly and helpful when they could help.
Very bad check in service. They hardly spoke of any English - at least in a way to communicate. Downgraded from Business due to seat malfunction. Could not even allocate a seat in economy with an empty seat next to me. So called manager at check in was a total waste of time
Absolutely the best airline for service and comfort by far! I only wish I could fly with them domestically!
My flight from Zurich to London was delayed 2hours and 45minutes. It was awful.
Not enough food for a 4 hour trip…Lack of entertainment and with no WIfi accessibility I didn’t figure it out how to access free WiFi
The crew was attentive . The boarding gate was assigned incorrectly. It was closed and no directions were provided. The alternative gate was "next door" but it was my guesswork, not proper communication from the airport/airline. The flight was delayed over 1 hour. I missed a train connection. The amount of food was very minimal on this flight.
It was fine, seats were entirely too small. I’m not a huge man, and my hips barely fit in the seat.
The port to insert the headphones was loose and had to hold it the entire time
The flight was delayed for more than 5 hours. It was a headache trying to wait for the plane after it got delayed over 4 times. Both Flights took were delayed for 4+ hours... After all the rebooking and navigating around the airport it was a complete hassle
The 2 hour flight from London to Prague didn't offer a meal or entertainment. It would be nice if they could offer something more besides a bag of pretzels, maybe a snack pack, and there's enough time for a movie or a couple of TV episodes, or even a nice magazine.
Far easier than I expected it to be. Checked in online & had our boarding passes emailed through. Straight through security & boarded on time. No issues.
Very efficient boarding. Plane lready for take ooff10 minutes before time.
Great crew. Seats do not recline :( but it is budget so i should have known. Otherwise comfy leather chair. Slight slim chair but again budget so expected. No entertainment do makes journey boring. Recommend packing plenty of snacks and games or download plenty of films and music in your device. Staff excellent. Clean flight. On time.
The crew at Check-in was very helpful. It’s was appreciate.
Were delayed in the airport for 5 hours with no explanation. Flight kept getting delayed by an hour at a time and wizz air staff were no where to be found
Delayed delayed delayed - always with Wizzair. Staff were friendly and well mannered but clearly the company is unorganized and the aircrafts are outdated.
4 hr delay and only told less than 2hrs before. Only given water and nuts on the flight as complimentary service. Left to wait in rain before boarding.
To be honest I did not like anything. Communication to why my flight was cancelled mid air 2 and half hours into my flight. Customer service desk were not helpful with providing information or a solution on what can be done.
What I liked new airplane Sitting was extremely uncomfortable! Crew not smiley at all Always chewing gum
The flight was cancelled just 4 hours before the take off...
