I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Nothing"
Pros: "Nothing"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Cons: "Head support for 6 feet plus people on seats would be good"
The staff (crew) was very unprofessional They don't care about passengers' complaints and don't respond when we call them The food is very poor and the seats are old, broken and making noises The plane is generally dilapidated and needs restoration
Pros: "Great flight, on time, wonderful food and friendly flight attendants"
Cons: "Everything was perfect!"
Cons: "The pilot scared us off, we had a very rough landing! I will never usa royal jordanian again"
Cons: "The attendants only came around 2 times to offer drinks/water on a 12 hour flight. They only offered tea/coffee once. It was not offered after the main meal even. The attendants need to come around with water every few hours on such a long flight."
Pros: "Seats were really good and the crew hospitality was awesome"
Cons: "Didn't think of something because the flight was awesome."
Cons: "They only offer one main mean they used to offer to 2 main meals plus breakfast."
Pros: "From not having workers at the airport, to a damaged seat that wouldn’t recline to losing my bag RJ was a total failure."
Cons: "Didn’t like anything the whole experience was terrible."
Pros: "I travelled by my myself from Heathrow to Amman on a direct flight. The staff at every stage were polite and helpful, the food and in-flight entertainment were good especially for a 5 hour flight, the seats were comfortable and the toilets clean. Everything was on time and I had no problems with my luggage. I would happily fly with RJ again."
Cons: "Informed by email at 9.30 the previous evening that flight was delayed for 3 hours. Delayed at airport for a further hour. There was no explanation or apology. This must have caused major problems for passengers with f;light connections and for the many who had to get up and go to work the next day."
I paid for premium seats and the last minute they changed the aircraft for a bigger one, they bumped me to another seat which was NOT at all comfortable for an 11 hour flight, will fight for a refund!!
The landing was catastrophic. I was very scared. I thought it were my last lminues. Pilotes should be more experienced
ALL services were good. An announcement should’ve been made at the end of the flight that filling out a customs form would not be necessary anymore for USA travelers entering Philadelphia.
The flight was smooth, the premier economy seats were comfortable, the flight crew were excellent. The on board food, however, was AWFUL. I suggest bringing your own food on board.
The flight was smooth, our premier economy seats were comfortable, the flight crew were especially fine - attentive, cheerful. The food, however was AWFUL. I advise bringing your own on board.
The service on board should have been better fast service
Everything was good crew, food and comfort but the entertainment was a little bad the tvs stopped working half way through travel.
The boarding was delayed and they didn’t let us know why until after we sat on the plane (the plane was delayed getting in) but they had us waiting in line for over 1/2 hour for some reason which I didn’t understand.
They were on time that’s the only good thing I can say about them. Everything else could’ve been better starting from the rude crew to the condition of the plane to the food and the entertainment system not working very well but they did get my bags to me (which they forced me to check even though I only had a small carry on) which friends that also flew on ITA did not get, so at least there’s that.
The programming in the entertainment features was very out of date.
The wifi service was really poor I try to use it the service was extremely poor if that could be improved that will go a long way
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Pros: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Cons: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"
Pros: "Pleasant check-in staff. Friendly flight attendants."
Cons: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."
Pros: "the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable"
Cons: "at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,"
Pros: "The crew was Excellent"
Cons: "There is to many delays in the night flights, this should be improved."
Cons: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."
Pros: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Pros: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Pros: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Cons: "See above"
Impossible to check in via the App. Kept on getting emails offering upgrade. When followed through not available. Wasn't any food anyway.
Pros: "Nice crew, flight landed on time"
Cons: "Temperature was very hot and embarking procedure took a while to be completed"
Pros: "The flight was with Canary Airways not Air Europa Next time I’ll book with Canary Air direct because Air Europa made a mess with the reservation and are hard to reach"
Cons: "Nothing"
Pros: "The crew was very attentive, as was to be expected for Business Class service."
Cons: "Out of a total of only seven (7) Business Class passengers on the flight from Venice to Madrid, for some reason they only had five (5) meals available, so we were offered a selection from the standard economy class snack list, which was substandard and very disappointing considering we paid for Business Class and therefore expected a Business Class meal and not just a snack! Very poorly planned and completely unacceptable!"
Pros: "got it on time...even shorter than planned."
Cons: "1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets."
Cons: "There was no entertainment system, it was a short flight anyway"
Pros: "Unfortunately there is not one positive thing I can say"
Cons: "The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah"
Cons: "Uncomfortable chairs. Long lines because I couldnt do online booking"
Pros: "We didn’t crash"
Cons: "Aggressive, offensive, regimented staff almost strip searched people to assure no one violated their carry on ( one item, no purse) rule. We fortunately complied, but they humiliated an entire family for minor violations"
Pros: "The airplane clean conform"
Cons: "No beverage not even water or snack nothing there are some basic things that the airline should supply water or a cookie something basic minimum yeah charging money for"