Lounge in pukhet not good Very nice new aircraft Super crew as nearly always with Cathay
Pros: "This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before."
Cons: "Vegetarian meals can be better, breakfast eggs get over cooked and rice also."
Pros: "crews were nice"
Cons: "Very crowded flight. Fully book. Super busy bathroom. Food was bad"
Cons: "Boarding had two long lines for economy. Not clear what the system was. Could have been a bit more organized"
Cons: "This airline will cancel your flight and blame it on customs in the US - the truth is the flight was undersold and they did not want to travel with so few passengers."
Pros: "Cathay pacific is very professional. 100 times better than American Airlines in general"
Pros: "Service was outstanding"
Cons: "It’s not the airline fault that our flight was delayed so many times. A 8 hour trip took us 13 hours."
Cons: "2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx"
Cons: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Pros: "Reverse herringbone seating is always one of my business class seating favorites. The crew was quick and efficient. We arrived on time for both the outgoing and return flights."
Cons: "Food was lacking. Our outgoing flight had much better food than our return. For example, they provided two or three snack options on the outgoing flight. They only had an asian soup for our return. Since we left at 1:00 am, I slept through the dinner and woke up about six hours later quite hungry."
We purchased a Go First Pass for 10 Euros each so we could board first, but everyone was able to board at the same time so we wasted 20 Euros. The flight left ab out 15 minutes late and was not allowed to land at Healthrow so we had to circle Heathrow for about 45 minutes. This caused us to almost miss our flight from Heathrow to Atlanta.
Severely delayed with no notice. Could have arrived at the airport hours later had we been informed of the delay
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Airmalta does not include meals in their flights and neither offers entertainment.
Pros: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Cons: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Pros: "fabulous flight and crew"
Cons: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
Pros: "Pleasant crew. Clean plane."
Cons: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Pros: "Boarding process was smooth and the flight was on time."
Cons: "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."
Pros: "It was a cheap budget flight which gets you from A to B with no frills !"
Cons: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"
Pros: "The crew was behaving nice."
Cons: "The website is horrible and full of bugs. In Flight tracker, the same flight returned two results, one in cancelled status and another in delayed status. I called british airways to update my personal details as their website didn't allow me to enter details, the staff messed up the details."
Pros: "Friendly crew and a good value for money flight"
Cons: "Very bumpy ride but this wasn’t anyone’s fault"
Pros: "The crew was attentive and smling and fun..the chicken curry was awesome--nice detials on this flight."
Cons: "Again seated next to the restroom and the chemical smell but really everything else was wonderful--"
Cons: "Flight was delayed and had to sit on the tarmac for 40 minutes. Almost missed the next flight. Rude British Airways stewards."
Pros: "Food and service"
Cons: "Entertainment system needed rebooting and then lost volume so was not available for about half an hour"
Pros: "It was a short trip of less than two hours. So, there was no entertainment, no charging stations for iPhones or iPads to watch personal electronic devices. All food including still water cost money. It’s advertised as this; the staff were very efficient and friendly."
Cons: "A small pack of pretzels and free cup of water would have been nice."
Cons: "The configuration of seating in business class allows for no privacy and my connecting flight just had food and front seats for business class. Our three across seats were the same as everyone else."
Pros: "Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection."
Cons: "The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!"
Cons: "Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service."
Pros: "Staff was very nice"
Cons: "Even soft drinks are charged at a fee, and this is not a budget line! And they lost one of our bags in Split."
EverEverything was actually great. Except one of the male flight attendants had the worst BO and needed to shower and wear deodorant. It was horrible.
Pros: "Nothing really."
Cons: "On time boarding, better communication, better amenities. Cheap airline. You get what you pay for."
Pros: "Easy and well organised. No long waits."
Cons: "Check-in process for colleague's musical instrument appalling. For lute safety requires window seat. Can't be done online or at automated check-in desks. You have to go to customer services and wait in long slow queue for 2 assistants. Staff constantly bring others to desk in front of queue."
Cons: "Quicker, more efficient boarding. We were standing in line for a long time compared to other flights."
Cons: "Delayed departure. Plane stuck sitting on the airport. Could not go back to let passengers off. No water offered during delay."
Pros: "The crew are always friendly and welcoming, but today they were fantastic ! Thank-you to Maria & Clare for making the short flight even more enjoyable."
Cons: "Arrived late, I lost my connection, costing lots of money"
Pros: "Efficient. Got me too my destination with my luggage as soon as possible."
Cons: "Thin, hard seat, became uncomfortable after 10 minutes. They need more padding in the seat. Even though I was very tired, I found it impossible to doze because of the angle of the seat and lack of foam in headrest. Made a 2 hour flight quite unbearable even though I paid for extra legroom. Is foam an expensive luxury / too heavy?"
Pros: "Crew were lovely and the seat space was good, although we were on an exit row which gives a bit more anyway. Slick exit on landing."
Cons: "You can’t control children on flights but when you get one kicking the back of th seat, well you wish there was a child free seating area!"
Pros: "Staff were helpful and friendly"
Cons: "Flight was delayed over an hour and ended up parked so far from terminal, not the best for a late flight. The new smal airbus was cramped legroom wise, I had hoped for an improvement over 737"
Toulouse Alicante, excellent. But the 2 next fligth by Air Europa canceled. Bad bad
Pros: "The check in was super easy, they attendent was lovely and the flight itself was alright. However, there was a toddler screaming for 30 mins and not member of the crew adressed the issue and talked to the mother ot tried to calm down the kid."
Cons: "They called us to queue up way before they started boarding. We stood there in a long line for almost 40 mins. They could've called right before they actually wanted us to start going in the plane."
Pros: "Price of flight was good."
Cons: "Price of snacks is a rip-off. Seating is cramped."
Pros: "Most uncomfortable seats I have ever been. The Thames train link seats I took to St Pancras was 10 times better. 49 minutes late departure from Athens and not a single word of apology. The crew onboard was friendly."
Cons: "You figure..maybe say we get some compensation for the delay?"
Pros: "The crew on the plain were great"
Cons: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Pros: "The crew was friendly. I enjoyed the low fee to get priority boarding with guaranteed cabin baggage."
Cons: "The crew was late, which delayed our takeoff by 20 minutes, which is unpleasant when you have already boarded the plane and are stuck in your seat. However, the flight only landed 5 minutes later than planned. The seats are not very comfortable for flights longer than one hour. There is not enough room to work on your laptop at your seat. I was constantly bumping elbows with the passenger next to me. The cabin temperature was extremely warm. I was sweating nearly the entire flight and I felt very uncomfortable."
Pros: "Flight was ok"
Cons: "They didn’t put up the gate number until 15 minutes from boarding, the gate was far away, and they rechecked the ID 2 times in the 15 minutes. WE ARE NOT CATTLE!! Treat your customers with at least a little RESPECT."
Cons: "The gate for boarding was supposed to close at 1205pm but they didn’t announce the gate until 11:30am. The flight was supposed to take off at 12:35pm but there was no announcement of delay, all of the attendants said that everything was on schedule, yet boarding didn’t even start until 1230pm. They randomly took people out of line and told them their bags were too big and made them pay 50 euro, even though their bags still went in the same hold and they were no bigger than anyone else’s when later compared. It was an international flight and multiple people didn’t even have to show their passports. Then on the plane we sat on the runway for about another hour and didn’t takeoff until 1:40pm. The take off was one of the worst I’ve ever experienced. The seats were basically lawn chairs glued to the ground and the aisles aren’t large enough for the crew so they were constantly bumping everyone in the aisle seats. The landing felt like the plane was going to flip over and crash and then on top of everything we were told that Ryanair didn’t have enough employees to take our luggage off of the plane."
Pros: "The inflight crew was friendly. And we got there."
Cons: "Flight was late. But yet we started boarding right away. The crew made everyone stand in the gate entry for over 40 minutes. We then were put on hot buses with no a/c and left to sit there as well."
Pros: "No good things to say about this flight or booking."
Cons: "Flight was delayed for more than 4 hours with no prior warning and staff would not explain why. Even tried to charge me 60€ each for not booking in 2 hours early when they knew the flight was delayed. By far the worst flight I have ever taken."