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Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"

Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."

Pros: "Crew was great, but food I like more like Emirates."
Cons: "No headphones and was not possible to watch movie."

Pros: "Crew was receptive"
Cons: "Food boarding"

Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."

Pros: "Crew were so good"
Cons: "Everything is good"

Pros: "nice crew, great service"

Pros: "Everything was great"
Cons: "I advise Qatar Airways"

Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."

Pros: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Cons: "Horrible service. The US part of the journey was fine but the rest was aweful."

Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"

Cons: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."

Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pros: "legroom"
Cons: "being in the middle of three"

Pros: "Great"

Pros: "Everything"
Cons: "None"

Pros: "Service was excellent with very polite staff."
Cons: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."

Pros: "crew was lovely and plane was very new"
Cons: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."

Pros: "Very good crew"
Cons: "8 hr layover in Doha"

Cons: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."

Pros: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"

Cons: "Lack of crowd control at the gate during boarding. Ihad to"

Cons: "Food wasn't good"

Cons: "Same no in flight wifi"

Pros: "All would have been good if there was no animal inside a 14hr long flight. Dog allowed to use restroom that passengers uses and it was a BIG dog in a controlled environment for a 14 hour long flight. Hugely disappointed with the pet policy of Qatar airways, especially for all the parents traveling with kids."
Cons: "HUGE DOG INSIDE A 14 HR FLIGHT FROM QATAR TO CHICAGO DISAPPOINTED WITH QATAR AIRWAYS PET POLICY"

Cons: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."

Cons: "Screaming children; not the airliners fault"

Pros: "Heavenly for an airplane ride!"

Cons: "Same as above"

Pros: "Service was on point. The crew was very helpful."

Pros: "Excellent airport; always on time; good meals; excellent entertainment"

Pros: "Food"
Cons: "Seat"

Pros: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Cons: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"

Pros: "Got upgraded to Business Class :-)"
Cons: "Not much of Movies options to watch"

Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage and I am getting no straightforward answer"

Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"

Pros: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Cons: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"

Cons: "Food is not fresh, very uncomfortable seats and very little leg room."

Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."

Pros: "The crew was fantastic!! They saved this rating."
Cons: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"

Pros: "Crew was friendly."
Cons: "Catering not up-to the standard. Ran out of food. Seats too congested"

Pros: "Comfortable seats, clean plane and airport. Only reason for choosing Qatar airways was cheapest fare."
Cons: "Few crew members attitude and services are highly unprofessional. Everything at Doha airport is way more expansive than neighboring international airports. Food quantity and quality in flights is below average. Security at Doha airport are highly unprofessional and have no respect for passengers and their privacy."

Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."

Pros: "Food was good"
Cons: "The crew did not respond to call lights. No Wi-Fi on such a long flight."

Cons: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."

Pros: "When I missed my connection in Dohar, I was put up in an excellent hotel with all expenses paid and great food."
Cons: "When I arrived late in Doha because my flight from Heathrow was delayed, it was difficult to find help when I was trying to rush to make it in time for my connecting flight to Haneda."

Pros: "The aircraft was perfect it self. The crew were nice"
Cons: "They changed my chiled seat twice and they couldnt find a place for both of us togetger."

Pros: "I liked everything about the flight except how the layover was handled. The original aircraft for the leg of the flight from Doha to L.A. had to be changed, and it seemed like confusion descended, and 2 hours later, we were finally boarded on the new aircraft."
Cons: "The added time to my layover was hard because it was unexpected, and was handled poorly, in my opinion."

Cons: "Seating"

Cons: "The plane was full, there were barely any empty seats. Everything inside the plane was old. The bathrooms were gross. The TV didn't work for most of the flight, and when it did start working you couldn't choose movies or shows to start from the beginning."

Cons: "This flight was for my wife and I's honeymoon and it was a miserable experience. The flight was delayed by several hours with no specific expectation of when it would actually leave. We were just continually told “soon”, “shortly”, “in an hour” all night long. If we were given a specific time then we could have planned on at least trying to sleep for a little while. It wouldn’t have been near the same inconvenience if it was during the day except it was during night when no stores were open to buy food or a pillow to try and sleep. The airline wasn’t able to get any pillows or blankets for us. Luckily we still made it on our cruise before it left but with no sleep it left us pretty miserable trying to recuperate from that night."

Pros: "Seats were brand new, and entertainment was great."
Cons: "Entertainment system was a bit slow"

Cons: "Flight was 3 hours late; TV in my seat did not work (and flashed making sleep more difficult); they did not have food options typical of longer flights (only snack boxes for sale)"

Pros: "I really like how her blue allies passengers to get their own beverages in the rear of plane throughout the flight. Simple but great."
Cons: "I don’t like how they have to put on the cabin lights when everyone. Is sleeping jus Thor food drink service."

Cons: "Not having the long credit card message on the speaker, headphones to watch TV and better snacks."

Pros: "Boarding was done very smoothly. Great service."
Cons: "The in seat touch screen stopped working."

Cons: "Flight was late, crowded, and crew was awful. I was packed against the window like a sardine. Crew was really loud (one guy was), and trying to get their attention was difficult, as they were in deep conversation with each other during the entire flight."

Pros: "The view was nice, it was an adequate plane experience"
Cons: "Half of the time the map channel showed commercials. I timed it. Half the time. To look at a map. Come on! Can’t I look at my ducking map in peace? Half the time!! Half!!!"

Pros: "Lots of room between the seats."

Pros: "Flight was delayed 4.5 hours. Communication was poor. Entertainment on flight did not work for an hour."

Pros: "Comfortable, nice staff, nice free snacks during delays, solid customer service"
Cons: "Frustrating to deboard, reboard, be delayed a bunch - maintenance issues"

Pros: "The tray on my daughters seat was damaged and didn’t function properly."

Pros: "No turbulence"
Cons: "It was all good"

Pros: "JetBlue is just more comfortable. More room for every passenger."

Pros: "The service was outstanding, great value for the money."

Pros: "The courtesy of the staff members from jet blue"

Pros: "The crew was great and polite"

Pros: "Boarding at Long Beach was quick and convenient to prep for takeoff with loading through front and rear doors of the plane."
Cons: "Entertainment system was somewhat outdated. Headphones weren’t complimentary. Food is “unlimited snack items,” though it is only offered once in flight."

Pros: "Nothing"
Cons: "4 hour delayed"

Pros: "I appreciated how smooth the flight was considering the bad weather we kept running into along the way as well as all the wild fires going on. The pilots did amazing and the flight attends were great."

Pros: "Night masks"
Cons: "Didn’t communicate"

Cons: "Baby is yelling"

Pros: "The onboard entertainment was pretty good, but it didn’t work for the first 30 min of the flight and you HAVE to have regular headphones, so Bluetooth and Apple won’t work, but you can buy them for $5. And there was good leg room"
Cons: "Flight was delayed over 30 min and they never said a word or made an announcement, they made me check my bag stating it wouldn’t fit/ not enough room, then when I told the guy there were fragile items in it he proceeded to throw it down the chute, even the woman behind me commented how awful it was. A flight attendant actually got upset that I got up to use the restroom and when I came back, she was at my row, and REFUSED to move one more row up so I could get in my seat. She made me go all the way back to the back and wait for her to bring her cart back, then was pissy about bringing me a drink. It then took her another 30 min to bring me the coke. also, what the heck with the remotes on the arm of the chair?? Serious design flaw. The man sleeping next to me kept turning mine up and changing my channel and I couldn’t get to it to fix it. Seriously it was the worst 4.5 hour flight I have ever been on."

Pros: "Much better legroom , leather seats. Much faster, more orderly boarding. (the plane wasn't ready until 10 minutes before departure- Jet Blue got everyone on in 10 minutes for an ontime departure) You get beverages as needed instead of a 4 oz ration. Selection of snacks instead of 3 pretzels. Crews were friendly and young instead of old and abusive. Nice new Airbus 320."
Cons: "Limited options for travel. They don't go everywhere that I do."

Cons: "Going to Orlando my flight was delayed by a hour and coming back from Orlando it was delayed by 3.5 hr. Need to get that fixed. Sitting in a airport for hours longer then need is not fun."

Pros: "The boarding was very organized and went quickly. The extra leg room is wonderful. Although I fly as cheaply as I can, I didn’t feel like I was crammed in."
Cons: "I don’t enjoy flying so one of the reasons I try to fly JetBlue is for the option to watch tv. The sound system was broken on this flight so it wasn’t possible. The flight attendants were not very friendly."

Pros: "The flight attendants were very nice and kind. They asked if we needed anything. I liked the people I sat next to. The plane was clean. There was no mechanical problems at all. The boarding process was good."
Cons: "The pilot or co pilot did not say anything to us if we were going through a turblance when we did go through it when we got closer to Salt Lake. We j ud at felt it."

Cons: "No gluten free option, delayed two hours,"

Pros: "My entertainment worked. But the movie i wanted to watch was originally an option but never played."
Cons: "My seat wouldn’t recline. Causing and extremely uncomfortable flight. I would have rather been more comfortable than my TV work."

Cons: "We left late because they were deciding whether or not to give more fuel if we could live in Salt Lake. Not a good thing"

Pros: "Fast friendly service. Free internet , we left Boston late because of a medical emergency but the pilot made up the time in the air and we made it to Salt Lake City as scheduled. Yes I will fly Jet Blue again."
Cons: "N/A"

Cons: "The seats hardly reclined and it was a long layover (maybe the airplane could if have been checked for problems before passengers got on). There wasn’t much of a choice amongst snacks and didn’t find any to be healthy."

Pros: "Friendly staff, good snack options."
Cons: "After landing, having to wait for 50 MINUTES until there was an available gate for our plane. Also, oor entertainment options and tiny screens."

Pros: "There was a great flight attendent who had a smile the whole flight. He also was very friendly and always making sure I had what I needed."

Pros: "Leg room is awesome. Snacks and beverages were great. Service was quick. Flight was very comfortable at a very affordable price."

Pros: "The crew was so attentive. I loved the comfort of the plane and the efforts of everyone to make it a great experience!"

Pros: "Got there on time, had paid for more leg room, was good"
Cons: "Nothing"

Pros: "The flight crew and ground crew were all very good, the flight left a bit late but they made the time up in the air."
Cons: "The seats on both legs of my trip were worn out. The seat was sunken in, leaving a bulge at the edge of the seat that caused my legs to go to sleep. Given the real issue of blood clots in planes, Jet Blue needs to make sure their seats don’t contribute to poor circulation."

Pros: "No issue with the flight."

Pros: "Defective headphone jack made entertainment a frustrating experience"

Pros: "They were so friendly...let me gate check my bag. Plenty of snacks."

Pros: "Had a great experience from purchasing the ticket all three the package deal with hotel. It was great it was easy and quick."

Pros: "I like the boarding process which they board the end of the aircraft first (row 20-25) then move up (15-25) then up. I think it's very sufficient. The entertainment was good even though I thought more choices can be available"
Cons: "The seat is super uncomfortable... I couldn't sleep at all even though I was very tired...."

Pros: "On time and everything went smoothly!"

Pros: "The crew was helpful."
Cons: "Flight was over two hours late. No excuse was given. Original Departure time was 9:30pm. Was receiving alerts beginning from that morning notifying of delays which continued as I waited at the airport that night. This seems to happen frequently and nothing is ever done to make it up to travelers. On the plane, the audio for the tv had static so you couldn't actually hear anything. It doesn't seem like you can turn the tvs off, which is annoying as they emit light, so if you want to sleep you have to deal with the light from your tv."

Pros: "The flight attendants were just great"

Cons: "Sitting on the plane waiting for someone to come fix something with a tree year old and 10 month old'"

Pros: "Great staff and quick flight"
Cons: "I didn't like that the tv monitor kept cutting out"

Pros: "Everything! By far the very BEST airline I've ever had the privilege of flying on!"
Cons: "Nothing."

Pros: "This is the way to fly long haul."
Cons: "Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most."

Pros: "The crew"
Cons: "The screen"

Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."

Cons: "Food"

Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."

Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."

Pros: "Craig in first cabin flight crew was amazing. :))))"

Pros: "Comfy, nice crew, attentive."
Cons: "Nowt"

Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."

Pros: "I had one of the few empty seats next to me."
Cons: "The food is awful. Not enough toilets."

Cons: "My bag was damaged in transit"

Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."

Pros: "Everything except the food"
Cons: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."

Cons: "Missed connection to SFO"

Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"

Cons: "Why do I have to get a new boarding pass in London"

Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."

Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."

Pros: "Crew very friendly"
Cons: "Seats and legroom poor if you’re six feet tall"

Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."

Pros: "Nothing"
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."

Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"

Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."

Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"

Cons: "Too much food - not enough time to sleep in comfort!"

Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."

Cons: "Food was terrible"

Pros: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Cons: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."

Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"

Pros: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Cons: "Could do with more legroom. Food not the greatest"

Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"

Pros: "NA"

Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."

Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."

Cons: "My headphones and those of my neighbors did not work."

Pros: "1st class, what's not to like?"

Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."

Pros: "comfort, entertainment, food"
Cons: "nothing"

Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."

Pros: "100% best flight ever"

Pros: "nothing"
Cons: "this is not an airline, this is a bus company"

Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."

Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."

Cons: "cabin was nice but cold"

Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"

Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."

Cons: "Cold draft at all times."

Pros: "Flight was on time .. Friendly crew. Good entertainment system"
Cons: "Seats uncomfortable and leg room very tight . Didn't sleep well."

Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"

Pros: "The Virgin Atlantic Club was nice. The special security line was a bonus."
Cons: "Selection of onboard movies not very good. The crew was not so friendly. Menu could be more varied. The A340 configuration is not so good for Business class. Staring at other people across the aisle is not so nice."

Pros: "Everything was perfect"
Cons: "nothing, all was perfect"

Pros: "Good service. Great price."

Pros: "Crew"
Cons: "Earlier travel and respect of initial timing. If they also afforded a place to rest for the long lay over in turkey."

Cons: "Free wifi"

Pros: "Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous."
Cons: "The wheelchair assist transfer between planes at Istanbul was atrocious."

Pros: "The New York operation seemed much better. Our flight arrived late and was met by airline representatives looking to help passengers with tight connections. Arriving transfer passengers must go through Turkish airport security. Turkish security did set up an operation right at the gate. This both expedited things and relieved the stress of going through the process far from the gate."
Cons: "Seat was very uncomfortable. The plane was an older Boeing 777 (it had no winglets) and I think the seat cushion was the original one. Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information."

Cons: "Transfer from one plane to the gate"

Pros: "On time, friendly, good food"

Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."

Pros: "Better than all others at this time."

Pros: "For once, on time departure. Quick boarding. Courteous service."
Cons: "Cabin a little too cold for passengers around me."

Pros: "Same."
Cons: "Same"

Cons: "Please don’t be black and travel with Turkish Airlines. They are rude and racist. Over booked flights, chances of missing connections. My son ranged the bell to ask for water. When the hostess came, she spoke to the white lady sitting next to him, the person told her it is not be that ranged it is him. He wants water, she walked away did not speak to him and never gave him the water. The only food they served was pasta. If you don’t eat that no other options. They will pump you off a flight that you purchased because they are over booked and expect you to be ok with it. No customer service at all."

Cons: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

Pros: "Combo deal....It might not sound funny to many but my 21 hour lay over gave me an opportunity to visit instabul and that was great."

Pros: "Crew"
Cons: "Boarding status changed straight from pre boarding to last call. No AC"

Pros: "The food was good and the staff very polite, but service seemed very slow."
Cons: "The seats rows were too close together. I am a short person and do not usually have issues with leg room on flights, but even sitting in an aisle seat, I found it very uncomfortable. In addition, the A/C seemed to get shut off when the lights turned out, so the plane was extremely warm for about 4-5 hours."

Cons: "small plane, noisy! did not like business class. BUt overall ok"

Cons: "I did not enjoy sitting right at the back (back seat). It was very cramped and noisy as people were constantly using the toilets. But not only that, there was a passenger seated in the middle seat who was not well and she kept feeling nausea and wanting help but the crew did not know what else to do having asked if there was a doctor on board. But they were not very gentle with her in their responses. I am not sure if this had anything to do with the fact that she was a muslim dressed in traditional gear."

Cons: "Coffee ahould have been served sometime before landing and not in the middle of the flight when everyone was asleep. Entertainement options were practically zero"

Pros: "loads of room, great entertainment system, nice crew and the food was very good too."

Pros: "All was fine. No complaints."
Cons: "Live TV news"

Pros: "The confort"
Cons: "The Crowe very polyt"

Cons: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"

Cons: "Bad cold food. Crowded. Hi"

Pros: "Nothing"
Cons: "Still in turkey for 24 hours."

Pros: "Food good movie selections and Nice staff"
Cons: "Nothing"

Pros: "Friendly and attentive crew and quality of food and beverages served"
Cons: "Edinburgh boarding gate was changed 3 times and the flight was delayed"

Pros: "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
Cons: "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."

Pros: "Plenty of room for the legs."

Pros: "On time flight. Very good service."

Pros: "Despite the computer regulations the THY handled it smoothly in Istanbul. In Atlanta we had to wait at least half an hour to get them back. Service was good, till the end of the flight restrooms were clean. Besides they offer 2-luggage policy. I try to use them as much as I can. Thanks THY"

Pros: "Nothing"
Cons: "At the airport communication was very poor and everyone was very unhelpful"

Pros: "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
Cons: "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."

Pros: "The food was great!"
Cons: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."

Pros: "The security measures"
Cons: "Nothing"

Pros: "The flight crew on my side was great!"
Cons: "There was one stewardist not on my row but on another row that I witnessed getting very frustrated and was rude with a few customers. It was uncomfortable to watch her be that way. I'm glad it wasn't me but I feel bad for her and the others."

Pros: "food was great, service-excellent, friendly staff"
Cons: "flight left an hour late"

Pros: "Once on the plane everything was fine."
Cons: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."

Pros: "The food was amazing."

Pros: "The variety of films on show was decent"
Cons: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."

Pros: "On board entertainment."
Cons: "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."

Pros: "Food was good. Flight was fast. On time."
Cons: "There was no entertainment on the first flight at all. Seats are very cramped"

Pros: "Ticket prices were reasonable, warm towel upon entry, food was edible, comfortable seats, they give you an eye mask, slippers socks, toothbrush and lip balm. Which we received on all flights except this one (all flights were international)."
Cons: "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."

Pros: "The flight was smooth, the crew are very attentive, good choice of entertainment"
Cons: "Wish more legroom, but can't blame airline for that"

Pros: "THE CREW AND THE SPORTS CHANNEL"

Pros: "Liked that the flight was on time and the plane clean. Online seat selection and check in was helpful but there was no wait at the airport either."
Cons: "No inflight entertainment. Food was poor, but it was only a short flight."

Pros: "Ability to choose my seat when I checked in online, ability to get a free hotel stay for my overnight layover"
Cons: "Food was so-so; the specific flight attendant's service could have been better; the multiple security checkpoints; checking passports before the gate was completely unorganized; the flight was slightly delayed (reason unknown) - didn't help that we had to be bussed to another gate to reach our actual airplane"

Pros: "Turkish delight and endless beverage service :)"

Cons: "Delays are problematic. Passengers should be warned what sits fall on emergency exists, as these are uncomfortable. The Istanbul airport is clearly overcapacity."

Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Cons: "Allow business passenger to use front bathroom."

Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."

Pros: "Yes"
Cons: "Nothing. Flight was amazing"

Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"

Pros: "Slow service."
Cons: "Better communication!"

Pros: "Very friendly crew and on time with no problems."

Pros: "Very professional"
Cons: "Lost luggage"

Cons: "Staff rude and short"

Pros: "The friendliness of the crew"

Pros: "The flight crew was so friendly and the food was really good."

Cons: "They left my bag off the plane. Ridiculous."

Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Pros: "The crew"
Cons: "Seat comfort"

Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."

Pros: "Lovely crew, very helpful"
Cons: "N/A"

Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"

Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Pros: "The crew!!"

Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "Very friendly and helpful crew."

Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"

Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Pros: "Short flight with good communication."
Cons: "Nil to complain."

Pros: "Helpful and smiling cabin crew."

Pros: "Everything. A truly faultless experience!"
Cons: "Nothing"

Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Cons: "Nothing!"

Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "Nothing"

Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Pros: "They were awesome."

Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."

Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."

Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."

Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Pros: "It was very comfortable"
Cons: "The crew was great"