At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
Klm start boarding while somw air issue in the plan
Boarding was quick and easy, the flight was on time. Food and water were extra costs.
Staff was very professional friendly food was okay i used the lufthansa app and it was great told me immediately what gate I should go i would fly with lufthansa anytime
Change of fate should be done well ahead of time rather than a last minute thing without proper communication to the passengers
Cheapest airlines I have ever been on. I got downgraded and never got on united. I got rerouted through Vancouver onto jetwesf
The food not that great. Did not like the fact that we could not purchase upgrade at the airport
Very small and uncomfortable seats, Hard to hear entertainment system sound. Horrible food. Staff doesn't care much about the passengers. 2nd time they didn't give me my vegetarian meal. They asked me regular food with meat. The airline and staff was from United airlines.
Upon arriving at IAH, it was informed that the luggage had not arrived. Still waiting to hear back when it will be delivered.
I’m glad the bus waited for me to connect me to my next flight since we were delayed. Flight was good.
The flight and service were very good. Thanks to the crew.
The boarding process was really slow. The air crew was amazing and the food options and the entertainment were also really great.
